IT IT JUAS

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1

2 IT IT JUAS

3 1 IT IT IT IT IT IT

4 80 CKO(Chief Knowledge Officer) CKO 4 5 CKO 6 " CIO " 1 2 1

5

6 IT IT IT IT IT IT

7 Intangible Asset 4

8 M Customer Intimacy J 3M

9 ROE ROA MVA Market Value Added EVA(Enterprise Value Added MVA <> 6

10 MVA EVA 1987 MB

11 Windows IC

12 CEO 1996 IC) 9

13 ISO

14 1992 IT (IC) 1995 (Visualizing Intellectual Capital)

15 1996 IAM CIBC 12

16 IT Strategic Corporate Portal(SCP) Management Planning and Control 13

17 [ ] POS 14

18 by Nikkei Business Publications, Inc 15

19 SECI IT IT IT 16

20

21 18

22 19

23 市場成熟度 成長率 PPM Product Portfolio Management 高 < 問題児 > < 花形 > 成熟商品分野 新規導入分野 衰退商品分野 特殊商品分野 低 < 負け犬 > < 金のなる木 > シェア 低 高 PPM 4 20

24 21 cash cow starproblemdogs IT SCM

25 22 FAX PC IT

26 World Wide Web CKO PC IT

27 IT IT IT IT IT IT IT IT CKO 24

28 25

29 ITIT 問題 問題 30 26

30 PC PC IT IT 27

31 () A B C 28

32 30 70 IT IT IT 29

33 (1) (2) (3) QC CIM BPR (4) (5) 30

34 (6) (7) (8) ERP (9) 31

35 1 32

36 33

37

38 35

39 1 36

40 37

41 FAX FAQ Frequently Asked Questions FAQ FAQ Q&A OA Q&A 38

42 6W1H Know 39

43 IT TQMJIT POS 40

44 ITAI 1960 OR SFA

45 1980 IT IT IT Information TechnologyIT IT John Stark 1985 IT IT Internet Technology IT IT CIO Chief Information officer IT 42

46 CRM 21 IT IT IT IT IT IT IT Web 43

47 IT IT IT IT Lotus Notes Group SessionNEC Ultimus NTT WEBBOX MR office BPR 44

48 EDI BPR Lotus Notes 45

49 POS OLAP OnLine Analytical ProcessingOLAP 46

50 AI 47

51 IT IBM ICM(Intellectual CapITal Management) ICM ICM ICM AssetWebICM AssetWeb Web ICM ICM ICM ICM ProVISION No Web 48

52 Windows NT DB DB DB DB DB DB DB DB NIKKEI COMPUTER

53 DB DB NIKKEI COMPUTER DB DB DB DB IT = IT IT 50

54 IT 51

55 1992 KDI(Knowledge Dynamics Initiative) Web Web Q A Web IT e IT 52

56 Q A Q A HTML Web Q A Web Web 53

57 Web HTML Web Web Web Web IBM Nuoffice DocuCentre DocuWorks Web FAXWeb Web 24 Web Web KnowWho 54

58 DB DB Web FAQ FAQ Web 50 55

59 GMC

60 3,000 4,000 Web 57

61 Web e IT 92 LotusNotes Thought Readership Knowledge Management Knowledge Xchange 58

62 Knowledge Xchange KX 59

63 KM KM KX KX 30 60

64 LotusNotes KX Integrated Performance Support, Continuous Learning Thought Readership KX 61

65 IT IT FESTA For Effective & Strategic Technical Activities 62

66 FESTA 1, A B OA OA 63

67 OA FESTA 5 1 FESTA

68 FESTA FESTA FESTA FESTA FESTA FESTA 3 ROI FESTA FESTA FESTA 65

69 FESTA FESTA FESTA FESTA FESTA FESTA FESTA TOP 66

70 30 FESTA FESTA 67

71

72 1998 IT B2C B2B B2B Web URL ( 69

73 SECI Web Q A 70

74 Q A KB KB Q KB A KB Q A 70 Web Web 71

75 Q A Q A Q A Q A 10 Q A URL Q ADB 20 72

76 M A M A Q A Q A ASP

77 IT 74

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