JP1/Integrated Management - Service Support 操作ガイド

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1 JP1 Version 9 JP1/Integrated Management - Service Support R92-10

2 P-242C-8F94 JP1/Integrated Management - Service Support OS Windows Server 2008 Windows Server 2003 OS JP1/Integrated Management - Service Support BSAFE EMC Corporation Internet Explorer Microsoft Corporation Java Oracle Corporation JSP Oracle Corporation Microsoft Microsoft Corporation Microsoft Office Excel Microsoft Corporation RSA EMC Corporation Windows Microsoft Corporation Windows Server Microsoft Corporation This product includes software developed by IAIK of Graz University of Technology. This product includes software developed by the Apache Software Foundation ( This product includes software developed by Ben Laurie for use in the Apache-SSL HTTP server project. Portions of this software were developed at the National Center for Supercomputing Applications (NCSA) at the University of Illinois at Urbana-Champaign. This product includes software developed by the University of California, Berkeley and its contributors. This software contains code derived from the RSA Data Security Inc. MD5 Message-Digest Algorithm, including various modifications by Spyglass Inc., Carnegie Mellon University, and Bell Communications Research, Inc (Bellcore). Regular expression support is provided by the PCRE library package, which is open source software, written by Philip Hazel, and copyright by the University of Cambridge, England. The original software is available from ftp://ftp.csx.cam.ac.uk/pub/software/programming/pcre/ This product includes software developed by Ralf S.Engelschall <rse@engelschall.com> for use in the mod_ssl project ( Henry Spencer

3 EMC Corporation RSA(R) BSAFE TM R92-10 All Rights Reserved. Copyright (C) 2009,2011, Hitachi, Ltd.

4 R92-10 JP1/Integrated Management - Service Support DB LDAP 1.3.1(2) 4.4.1(3) 4.4.3(4) (1) 3.1.1(2) (1) 3.6(4) 3.6(5) 4.2(2) KNAB11041-E KNAB11043-E KNAB15091-E KNAB15093-I KNAB15096-I KNAB15098-E KNAB15101-E KNAB13004-W KNAB15042-E 4.2(5)

5 P-242C-8F94 JP1/Integrated Management - Service SupportJP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support 1 JP1/IM - Service Support JP1/IM - Service Support 2 JP1/IM - Service Support JP1/IM - Service Support 3 JP1/IM - Service Support JP1/IM - Service Support 4 JP1/IM - Service Support 5 JP1/IM - Service Support 6 JP1/IM - Service Support A B JP1 Version 9 JP1/Integrated Management - Service Support R91 I

6 JP1/IM - Service Support JP1 Version 9 JP1/Integrated Management - Service Support R91 JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support JP1 Version 9 JP1/Integrated Management - Service Support R92 JP1/IM - Service Support JP1/IM - Service Support JP1/Integrated Management - Service Support JP1/Integrated Management - Service Support JP1/Integrated Management - Service Support JP1/IM - Service Support 1 JP1/IM - Service Support JP1/IM - Service Support (1) 3.1.1(2) 3.1.1(3) 3.1.2(1) 3.1.2(2) 3.1.2(3) 3.1.2(4) 3.1.2(5) 3.2(1) 3.2(2) 3.2(3) 3.3(1) 3.3(2) II

7 3.3(3) 3.3(4) 3.4(1) 3.4(2) 3.5(1) 3.5(2) 3.5(3) 3.6(1) 3.6(2) 3.6(3) 3.6(4) 3.6(5) CSV JP1/IM - Service Support 6 III

8 JP1/IM - Service Support A B Excel Internet Explorer Microsoft(R) Office Excel Microsoft(R) Internet Explorer Windows(R) Internet Explorer(R) JP1/IM - Service Support JP1/IM - UCMDB JP1/NETM/AIM JP1/Integrated Management - Service Support JP1/Integrated Management - Universal CMDB Advanced Edition JP1/NETM/Asset Information Manager Windows Server 2003 Windows Server 2003 Microsoft(R) Windows Server(R) 2003, Enterprise Edition Microsoft(R) Windows Server(R) 2003, Standard Edition Microsoft(R) Windows Server(R) 2003 R2, Enterprise Edition Microsoft(R) Windows Server(R) 2003 R2, Standard Edition Windows Server 2003(x64) Microsoft(R) Windows Server(R) 2003, Enterprise x64 Edition Microsoft(R) Windows Server(R) 2003, Standard x64 Edition Microsoft(R) Windows Server(R) 2003 R2, Enterprise x64 Edition Microsoft(R) Windows Server(R) 2003 R2, Standard x64 Edition Windows Server 2008 Microsoft(R) Windows Server(R) 2008 Enterprise Microsoft(R) Windows Server(R) 2008 Standard Microsoft(R) Windows Server(R) 2008 R2, Datacenter Microsoft(R) Windows Server(R) 2008 R2, Enterprise IV

9 Microsoft(R) Windows Server(R) 2008 R2, Standard ASCII CD-ROM CSV DB GUI ID IT JSP OS URL WWW American Standard Code for Information Interchange Compact Disc - Read Only Memory Comma Separated Value Database Graphical User Interface Identifier Information Technology JavaServer Pages(TM) Operating System Uniform Resource Locator World Wide Web OK V

10 IM-SS JP1/IM - Service Support : Program Files Program Files (x86) Hitachi JP1SS OS JP1/IM - Service Support JP1/IM - Service Support UTF KB 1KB1MB1GB1TB 1,024 1, , ,024 4 VI

11 1 JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support 27 3 JP1/IM - Service Support i

12 CSV KNAB00002 KNAB KNAB10013 KNAB ii

13 157 A 158 A A A A B iii

14

15 1 JP1/IM - Service Support JP1/IM - Service Support 1.1 JP1/IM - Service Support 1.2 JP1/IM - Service Support 1.3 JP1/IM - Service Support 1

16 1. JP1/IM - Service Support 1.1 JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support 2

17 1. JP1/IM - Service Support 100 JP1/IM - Service Support 4 ITIL IT ITIL IT ITIL RFC ITIL CAB CAB 3

18 1. JP1/IM - Service Support 1-2 JP1/IM - Service Support JP1/IM - Service Support 4

19 1. JP1/IM - Service Support 1.2 JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support 3 2 JP1/IM - Service Support 1-1 JP1/IM - Service Support

20 1. JP1/IM - Service Support JP1/IM - Service Support

21 1. JP1/IM - Service Support CSV

22 1. JP1/IM - Service Support 5.4 8

23 1. JP1/IM - Service Support 1.3 JP1/IM - Service Support JP1/IM - Service Support 9

24 1. JP1/IM - Service Support

25 1. JP1/IM - Service Support CAB CAB 9-2 CAB 11

26 1. JP1/IM - Service Support CAB JP1/IM - Service Support JP1/IM - Service Support 12

27 1. JP1/IM - Service Support 1-4 JP1/IM - Service Support DB 2 13

28 1. JP1/IM - Service Support

29 1. JP1/IM - Service Support JP1/IM - Service Support 15

30 1. JP1/IM - Service Support

31 1. JP1/IM - Service Support

32

33 2 JP1/IM - Service Support JP1/IM - Service Support 2.1 JP1/IM - Service Support JP1/IM - Service Support 19

34 2. JP1/IM - Service Support 2.1 JP1/IM - Service Support WWW JP1/IM - Service Support 1. WWW URL WWW URL URL : /jp1ss/ index.jsp JP1/IM - Service Support WWW JP1/IM - Service Support Windows Server 2003 JP1_Integrated Management - Service Support JP1_IM-SS 2. ID ID ID 1 64 ID 20

35 2. JP1/IM - Service Support JP1/IM - Service Support 21

36 2. JP1/IM - Service Support

37 2. JP1/IM - Service Support

38 2. JP1/IM - Service Support 2-4 ID

39 2. JP1/IM - Service Support LDAP LDAP JP1/IM - Service Support LDAP LDAP JP1/IM - Service Support 25

40 2. JP1/IM - Service Support JP1/Integrated Management - Service Support 26

41 2. JP1/IM - Service Support 2.3 JP1/IM - Service Support JP1/IM - Service Support 1. JP1/IM - Service Support 27

42

43 3 JP1/IM - Service Support JP1/IM - Service Support

44 3. JP1/IM - Service Support

45 3. JP1/IM - Service Support ID ID JP1/Integrated Management - Service Support ID ASCII 31

46 3. JP1/IM - Service Support 0x00 ( ) < > [ ] : ;, (0x20)

47 3. JP1/IM - Service Support ID JP1/Integrated Management - Service Support ID ASCII 33

48 3. JP1/IM - Service Support 0x00 ( ) < > [ ] : ;, (0x20) 4. LDAP LDAP JP1/IM - Service Support LDAP LDAP JP1/IM - Service Support JP1/Integrated Management - Service Support

49 3. JP1/IM - Service Support 3-4 jp1admin 3. OK

50 3. JP1/IM - Service Support ID ID1 64 _jp1 ID

51 3. JP1/IM - Service Support

52 3. JP1/IM - Service Support ID ID1 64 _jp1 ID

53 3. JP1/IM - Service Support OK

54 3. JP1/IM - Service Support 3-9 ID _jp1 3. OK 40

55 3. JP1/IM - Service Support ID ID 2. 41

56 3. JP1/IM - Service Support ID ID , ID 42

57 3. JP1/IM - Service Support 3-12 ID ID ID ID ,

58 3. JP1/IM - Service Support ID 3. OK 44

59 3. JP1/IM - Service Support

60 3. JP1/IM - Service Support 2. 46

61 3. JP1/IM - Service Support 3-1 ID JP1 ID JP1/IM - Service Support JP1 JP1/IM - Service Support JP1 1,

62 3. JP1/IM - Service Support ,760 JP1/Integrated Management - Service Support , ,147,483,647 48

63 3. JP1/IM - Service Support 0 2,147,483, ,147,483, ,147,483, ,147,483, ,147,483,

64 3. JP1/IM - Service Support

65 3. JP1/IM - Service Support 3. (1) OK 51

66 3. JP1/IM - Service Support

67 3. JP1/IM - Service Support

68 3. JP1/IM - Service Support

69 3. JP1/IM - Service Support

70 3. JP1/IM - Service Support

71 3. JP1/IM - Service Support

72 3. JP1/IM - Service Support

73 3. JP1/IM - Service Support 3.5 ID GUI ID 59

74 3. JP1/IM - Service Support 3-20 ID

75 3. JP1/IM - Service Support 3. OK ID 3 3.3(2) OK ID 61

76 3. JP1/IM - Service Support JP1/IM - Service Support 1 a 1. 62

77 3. JP1/IM - Service Support ID JIMSD_STAT_INQUIRY ID JIMSD_STAT_CLOSE JP1/IM - Service Support JP1 JP1 JP1 63

78 3. JP1/IM - Service Support b

79 3. JP1/IM - Service Support JP1/IM - Service Support JP1 JP1 JP1 2 a ID

80 3. JP1/IM - Service Support b ID

81 3. JP1/IM - Service Support x00 0x1F 0x7F 4. ID ID JIMSD_STAT_DISCUSSING 67

82 3. JP1/IM - Service Support 4 a b

83 3. JP1/IM - Service Support

84 3. JP1/IM - Service Support

85 4 JP1/IM - Service Support CSV 71

86

87

88 JP1/IM - Service Support

89 4. JP1/IM - Service Support JP1/IM - Service Support 2 a 4-1 b

90 WWW c 76

91 d 4-4 URL JP1/ Integrated Management - Service Support e / , /

92 4. f JP1/IM - Service Support

93 4. 4 JP1/IM - Service Support IPCR

94 4. ID I Incident P Problem C Change R Release 2 2 JP1/IM - Service Support ID ID JP1/IM - Service Support * * * * * * * * 80

95

96 4. ID WWW URL JP1/NETM/AIM JP1/NETM/ AIM JP1/IM - UCMDB JP1/IM - UCMDB 82

97 JP1/IM - Service Support JP1/IM - Service Support

98 ID 2 84

99 4. ID WWW URL JP1/NETM/AIM JP1/NETM/ AIM JP1/IM - UCMDB JP1/IM - UCMDB 3 a 85

100 4. b

101 JP1/IM - Service Support

102 a b

103

104

105 4. 3 a b 4-10 c 91

106 IPCR* **

107 4. 2 ID ID ID ID ID ID 3 a b 4-11 ID 93

108 JP1/IM - Service Support JP1/IM - Service Support

109

110

111 4. AND OR _ % _ 1 %0 a_c aac abc a%c ac abc abbbc _?_ %?% AND OR 4-12 NOT NOT OR AND A a1,a2,a3 B b1,b2,b3 (a1 or a2 or a3) AND (b1 or b2 or b3) 97

112 4. YYYY/MM/DDYYYY MM DD hh mmhh mm AND OR 98

113 AND AND AND OR 4 a

114

115 4. 3 AND OR _ % _ 1 %0 a_c aac abc a%c ac abc abbbc _?_ %?%

116

117 4. 4 a CSV CSV CSV 4.8 CSV b

118 JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support

119

120 4. *(*) URL ID ID

121 4. 2 a JP1/IM - Service Support ID # ID # ID ID 107

122 ID pwb01 #pwb01# DB JP1/IM - Service Support 4-17 ID ID # ID# ID 108

123 4. ID ID JIMSD_STAT_INQUIRY ID JIMSD_STAT_INQUIRY ID JP1 ~ 109

124

125 ID ID 111

126 4. *(*) URL a 112

127 4. b

128 OK

129 4. 115

130 OK 116

131 CSV CSV CSVCSV CSV 3. CSV CSV CSV 2 #" ID"," "," ID", 117

132 4. " "" 118

133

134

135 a 5-1 b c 3 2 JP1/IM - Service Support 121

136

137

138 IPCR

139 JP1/IM - Service Support

140

141

142

143 5. 3 CSV CSV 2 CSV CSV CSV 5-5 CSV CSV

144 5. 4. Excel Excel

145

146

147 6 JP1/IM - Service Support

148 JP1/IM - Service Support ID KNABnnnnn-Z ID K NAB JP1/IM - Service Support nnnnn Z E W I Q ID (S) (O) 134

149 JP1/IM - Service Support JP1/IM - Service Support JP1/Integrated Management - Service Support JP1/IM - Service Support KNAB00002 KNAB04007 KNAB00002-E (S) (O) JP1/IM - Service Support UTF KNAB00003-E (S) (O) KNAB00004-E (S) (O) 135

150 KNAB00005-E KNAB00005-E KNAB00005-E KNAB00005-E (S) (O) KNAB00006-E KNAB00006-E KNAB00006-E KNAB00006-E (S) (O) KNAB00007-E KNAB00007-E KNAB00007-E KNAB00007-E _jp1 ID _jp1 (S) (O) KNAB00008-E KNAB00008-E KNAB00008-E KNAB00008-E (S) (O) KNAB01001-E KNAB01001-E KNAB01001-E KNAB01001-E

151 (S) (O) KNAB01002-E KNAB01002-E KNAB01002-E KNAB01002-E (S) (O) KNAB01003-E KNAB01003-E KNAB01003-E KNAB01003-E (S) (O) KNAB01004-E KNAB01004-E KNAB01004-E KNAB01004-E (S) (O) KNAB01005-E KNAB01005-E KNAB01005-E KNAB01005-E JP1 jp1admin JP1 jp1admin (S) (O)

152 6. JP1 jp1admin KNAB01006-E JP1 jp1admin jp1admin (S) (O) jp1admin KNAB01007-E (S) (O) KNAB01008-E ID ID (S) (O) ID KNAB01009-E (S) (O) KNAB01010-E (S) 138

153 6. (O) JP1/IM - Service Support KNAB02002-E (S) (O) JP1/IM - Service Support KNAB02003-E URL WWW (S) (O) JP1/IM - Service Support KNAB02004-E (S) (O) JP1/IM - Service Support KNAB03001-W (S) (O) 139

154 6. KNAB03002-W (S) (O) KNAB04005-I (S) (O) KNAB04006-I (S) (O) KNAB04007-I [ ] (S) (O) JP1/IM - Service Support 140

155 KNAB10013 KNAB15101 KNAB10013-E MB 1 (S) (O) KNAB10017-E (S) (O) KNAB11001-E (S) (O) KNAB11002-E (S) (O) 141

156 6. JP1/IM - Service Support KNAB11003-E (S) (O) JP1/IM - Service Support KNAB11004-E (S) (O) JP1/IM - Service Support KNAB11005-E (S) (O) JP1/IM - Service Support KNAB11006-E (S) 142

157 6. (O) JP1/IM - Service Support KNAB11007-E (S) (O) JP1/IM - Service Support KNAB11008-E (S) (O) JP1/IM - Service Support KNAB11009-E (S) (O) KNAB11010-E (S) 143

158 6. (O) KNAB11011-E (S) (O) KNAB11012-E (S) (O) KNAB11013-E (S) (O) KNAB11015-E (S) (O) 144

159 6. KNAB11016-E (S) (O) KNAB11017-E ID ID (S) (O) ID ID JP1/IM - Service Support KNAB11018-E (S) (O) KNAB11021-E (S) (O) 145

160 KNAB11022-E KNAB11022-E KNAB11022-E KNAB11022-E (S) (O) KNAB11023-E KNAB11023-E KNAB11023-E KNAB11023-E ID ID (S) (O) ID KNAB11025-E KNAB11025-E KNAB11025-E KNAB11025-E (S) (O) KNAB11026-E KNAB11026-E KNAB11026-E KNAB11026-E (S) (O) KNAB11027-E KNAB11027-E KNAB11027-E KNAB11027-E (S) (O)

161 6. KNAB11028-E (S) (O) KNAB11030-E (S) (O) KNAB11031-E (S) (O) KNAB11032-E 1 0 (S) (O) 0 KNAB11033-E [ ] 147

162 6. (S) (O) KNAB11035-E (S) (O) JP1/IM - Service Support KNAB11037-E JP1/IM - Service Support IM-SS home public report (S) (O) JP1/IM - Service Support KNAB11038-E (S) (O) 148

163 6. KNAB11039-E (S) (O) KNAB11040-E (S) (O) KNAB11041-E (S) (O) JP1/IM - Service Support KNAB11042-E (S) (O) JP1/IM - Service Support 149

164 6. KNAB11043-E (S) (O) KNAB12001-E (S) (O) JP1/IM - Service Support KNAB12002-E (S) (O) JP1/IM - Service Support KNAB12003-E URL WWW (S) (O) Service Support KNAB12013-E 150

165 6. (S) (O) KNAB13003-W DB (S) (O) KNAB13004-W (S) (O) KNAB14007-I HTML JP1/IM - Service Support (S) (O) JP1/IM - Service Support KNAB15042-E (S) (O) JP1/IM - Service Support 151

166 6. KNAB15064-W JP1 JP1/Base ID ID ID ID JP1/Base JP1 (S) (O) JP1/IM - Service Support KNAB15065-W JP1 JP1 ID ID ID ID JP1/Base JP1 (S) (O) JP1/IM - Service Support KNAB15066-W JP1 JP1 10 ID ID ID ID JP1 10 JP1 (S) (O) JP1/IM - Service Support KNAB15067-W JP1 ID ID ID ID JP1 (S) 152

167 6. (O) JP1/IM - Service Support KNAB15068-W JP1 ID ID ID ID JP1 (S) (O) JP1/IM - Service Support KNAB15091-E JP1/IM - UCMDB JP1/IM - UCMDB (S) (O) JP1/IM - Service Support KNAB15093-I JP1/IM - UCMDB JP1/IM - UCMDB (S) KNAB15094-I JP1/IM - UCMDB JP1/IM - UCMDB JP1/IM - UCMDB (S) KNAB15095-I JP1/IM - UCMDB JP1/IM - UCMDB 153

168 6. (S) KNAB15096-I JP1/IM - UCMDB JP1/IM - UCMDB (S) KNAB15098-E (S) (O) JP1/IM - Service Support KNAB15099-E JP1/IM - UCMDB JP1/IM - UCMDB (S) (O) JP1/IM - Service Support KNAB15100-E JP1/IM - UCMDB JP1/IM - UCMDB (S) (O) JP1/IM - Service Support KNAB15101-E JP1/IM - UCMDB JP1/IM - UCMDB 154

169 6. (S) (O) JP1/IM - Service Support 155

170

171 A B 157

172 A A A OS Windows Server 2008 KNAB04005-I A WWW OR KNAB00002-E KNAB01010-E KNAB02002-E KNAB02004-E KNAB04007-I KNAB11002-E KNAB11008-E KNAB11017-E KNAB11035-E KNAB11037-E KNAB12001-E KNAB12003-E KNAB14007-I KNAB15042-E KNAB15064-W KNAB15068-W KNAB11040-E KNAB13004-W KNAB15069-I KNAB15071-I A

173 A JP1/IM - Service Support JP1 KNAB11039-E KNAB12013-E KNAB15064-W KNAB15065-W KNAB15066-W KNAB15067-W KNAB15068-W KNAB15069-I KNAB15070-I KNAB15071-I KNAB11035-E KNAB11036-E A KNAB11035-E KNAB11036-E KNAB11037-E KNAB11038-E KNAB15042-E KNAB11017-E 159

174 B B IT IT JP1/IM - Service Support JP1/IM - Service Support JP1/NETM/AIM IT jp1admin JP1/IM - Service Support JP1 JP1 JP1 JP1 ID B.ID ID JP1 E.SEVERITY SEVERITY JP1 JP1/Base JP1 WWW JP1/IM - Service Support WWW DB WWW WWW JP1/IM - Service Support 160

175 B WWW DB ID JP1/IM - Service Support ID JP1/ IM - Service Support ID JP1/IM - Service Support DB JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support DB DB DB JP1/IM - Service Support WWW WWW WWW JP1/IM - Service Support JP1/IM - Service Support DB WWW DB 161

176 B JP1/IM - Service Support JP1/IM - Service Support ID _jp1 JP1/IM - Service Support ID JP1/IM - Service Support ID ID 8 ID 10 ASCII 0x00 0x1F 0x7F 162

177 B JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support 4 ID ID JP1/IM - Service Support ID 163

178 B IT IT JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support JP1/IM - Service Support IT JP1/IM - Service Support 164

179 B JP1/IM - Service Support 165

180

181 I IT J 160 JP1/IM - Service Support JP1/NETM/AIM 160 jp1admin JP1 W [ ] WWW WWW [ ] [ ] ID 161 DB 161 DB [ ] 102 [ ] 96 [ ] 105 [ ] 84 CSV

182 [ ] 59 [ ] 60 [ ] [ ] [ ] 56 [ ] 102 [ ] 96 [ ] 105 [ ] 84 [ ] 59 [ ] 60 [ ] 111 [ ] 114 [ ] 92 [ ] 90 [ ] 41 [ ] 42 [ ] 43 [ ] 45 [ ] 53 [ ] [ ] 30 [ ] 31 [ ] 37 [ ] 23 [ ] 33 [ ] 25 [ ] 87 [ ] 24 [ ] 36 [ ] 36 [ ] 38 [ ] [ ] [ ]

183 162 [ ] ID [ ] 41 [ ] 42 [ ] [ ]

184 163 ID [ ] 45 [ ] [ ] 45 [ ] 53 [ ] [ ] [ ] [ ] [ ] [ ] 30 [ ] 31 [ ] [ ] 23 [ ] 33 [ ]

185 164 [ ] [ ] [ ] 36 [ ] [ ] [ ]

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