Cisco SMARTnet & SAS/ SASU CA J a n u a r y 3 1, V e r s i o n S M A R T n e t S A S / S A S U C i s c o S y s t e m s, I n c.

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Cisco SMARTnet & SAS/ SASU CA J a n u a r y 3 1, 2 0 0 8 V e r s i o n 1.

1 Cisco SMARTnet & SAS/ SASU CA J a n u a r y 3 1, V e r s i o n S M A R T n e t S A S / S A S U C i s c o S y s t e m s, I n c. A l l r i g h t s r e s e r v e d. C i s c o P u b l i c

2 Cisco Cisco TAC W e b S e l f -S ol v in g TAC Cisco 1

3 Cisco 2

4 Cisco S M A R T n e t S A S / S A S U Cisco SM A R Tnet SA S/ SA SU Cisco Technical Support Services (TSS) Cisco Lifecycle S er v ices O p er a t e: 3

5 CiscoT S S ( T e ch n ica l S u p p or t S e r v ice s) Operati o n 4 Ci s c o S o f t w a r e S u p p o r t C i s c o. c o m Web A d v a n c e H W R ep l a c e C i s c o T A C 4

6 1 5

7 4 1. S M A R T n e t 8 x 5 x N B D ( N e x t B u s i n e s s D a y ) ( ) ( ) S M A R T n e t 8 ( x 5 x 4 ( ) S M A R T n e t 2 4 x 7 x 4 4. S M A R T n e t 2 4 x 7 x 2 6

8 ( * 3 ( * 4 Onsite 24 * 7 * 2 24 * 7 * 2 Onsite 24 * 7 * 4 24 * 7 * 4 Onsite 8 * 5 * A M 5 P M 4 9A M 5 P M 4 *2 *2 *2 *2 *4 *4 *3 *3 7 8 * 5 * 4 Onsite 8 * 5 * N B D 8 * 5 * N B D

9 8

10 9

11 2 Cisco SMARTnet O nsite TM 10

12 TAC J a p a n TAC HW (( FF E E )) F E T A C F E p i n g 11

13 1O n s i t e 8 x 5 x N B D e 2 FE FE) FE F E FE FE 2 3 C i s c o FE FE 0 0 : : F E F E F E F E

14 2 O n s i t e 8 x 5 x 4 e 4 F E FE) FE /FE 4 FE F E FE FE C i s c o FE FE F E F E F E F E 2 13

15 C i s c o 14

16 3 Cisco.com 15

17 Cisco.com C i s c o. c o m C i s c o. c o m S M A R T n e t S A S / S A S U 16

18 Cisco.com B u g T o o l k i t b u g S h o w E e-s u p p o r t 17

19 4 Cisco T A C 18

20 C Cisco T A 19

21 C Cisco T A 20

23 C Cisco T A Web J a p a n -T A C TAC Service Request Tool ( J a p a n TSRT) : w w w. cisco. com / j p / g o/ ta c. sr E-m a il: j a p a n -ta c@ cisco. com ( 9:00-17 :00 ) l 3, 4 T A C S e r v i c e R e q u e s t T o o E-m 2 1 l E-m a i 24 G l o ba l -T A C a i l G lob a l TAC Service Request Tool ( G lob a l TSRT) : h ttp : / / tools. cisco. com / ServiceRequestTool/ crea te/ la un ch. d o E-m a il: ta c@ cisco. com TEL : G l o b a l T A C

24 Cisco T A C Cisco TAC Severity C is c o. c o m F A X E-m a il 23

25 G TAC TAC 2 4 x 7 TAC l ob a l -TAC TAC 24

26 5 Cisco IOS 25

27 IOS Cisco IOS Cisco SM A R T n e t Cisco. com Cisco IOS 26

28 Cisco I O S J a p a n TAC W e b h t t p : / / w w w. c i s c o. c o m / j a p a n e s e / w a r p / p u b l i c / 3 / j p / s e r v i c e / t a c / i n d e x. s h t m l 27

29 7 SMARTnet, SMARTnet Onsite SAS/ SASU 28

30 t S M A R T n e S M A R T n e t O n sit e T S S 29

31 S M A R T n e t H / W SM : A R T n e t C i s c o. c o m 2 4 x 7 IOS p l a n n e r B u g T o o l k i t C i s c o T A C : 2 4 x 7 IOS ( )C i s c o. c o m

32 t S M A R T n e S M A R T n e t O n sit e NBD 8 x 5 x x 7 x x 7 x 2 NBD 8 x 5 x x 7 x x 7 x 2 S M A R T n e t S M A R T n e t O n s i t e 31

33 S A S S A S U T S S Cisco Cisco I O S Ca t O S S M A R T n e t Voice N et w or k M a n a g em en t S ecu r it y M ob il e W ir el es s 2 S A S ( S of t w a r e A p p l ica t ion S u p p or t ) S A S U ( S of t w a r e A p p l ica t ion S u p p or t P l u s U p g r a d e s) S t or a g e A r ea N et w or k in g *J a p a n -T A C 32

34 M M M S A S S A S U Cisco. com T A C a in t e n a n ce R e l e a se s a n d P a t ch e s x. x. X in or R e l e a se s x. X. x a j or R e l e a se s X. x. x S A S ( S of t w a r e A p p l ica t ion S u p p or t ) S A S U ( S of t w a r e A p p l ica t ion S u p p or t + U p g r a d e s) SASU SAS SASU 33

35 8 34

36 Cisco 35

37 Cisco 36

38 37

39 38

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