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1 Kasra Ferdows

2 QC ZD QC ZD QC ZD

3 QC ZD TQM (Total Quality Management) GHQ JAS (Japanese Agricultural Standard) JIS (Japanese Industrial Standard) JIS JIS JIS ISO (International Organization for Standardization) GHQ QC QC Quality Control JSA pp. 5-6 [1981]p. 21

4 (QC) GHQ GHQ (CCS) GHQ QC QC W. Edwards Deming J. M. Juran [1997] pp

5 TQC (Total Quality Control) TQC QC QC QC QC ZD ZD Zero Defect QC ZD ZD ZD NEC ZD p. 28 pp [1982] JMA p. 120 [1972] p. 378 ZD [1965] ZERO DEFECTS ZD p. 32

6 NEC ZD NEC ZD!!!!!!!!! TQC TQM TQC (Total Quality Control) TQM (Total Quality Management) TQC TQM TQC TQM TQC TQC TQM TQC TQM TQM TQM TQM TQM TQM p. 425 TQM [1998] TQM

7 TQC TQC TQM TQM TQC TQM TQM QC TQC TQM Q QCD TQM [1998] TQMp. 27

8 QC ZD TQC TQM D D D D QC D QC 5S PM (Productive Maintenance) D

9 D TQM GL GL +500W +500Rp. 700RM 50RM D

10 QC QC QC QC TQC PDCA Rp PDCA PlanDoCheckAction QC

11 Rp Small Group Improvement Activity TPM 5S QC K Team KAIZEN Project QC QC QC QC Committee QC

12 F F HR High Reliability F ZD HR

13 F HDD HDD MR F ISO14001 ISO9002 IE HR A

14 HR HR Group Meeting Group Target QC PR HR HR

15 HR HR HR HR QC CF (Customer First) Promotion Office

16 5S (QC) QC QC CD ROM

17 QC D

18 QC D 5S TPM Total Productive MaintenanceTQC D (Management Principles of D Corporation )

19 ZD F D ZD QC ZD ZD

20 QC ZD QC ZD ZD QC ZD ZD QC D

21 Ferdows, K. [1997] Making the Most of Foreign Factories, Harvard Business Review, March-April, pp Halpin, J. F. [1966] Zero Defects A New Dimension in Quality Assurance McGraw-Hill Book Company. ZD [1968] ZD Hayes, H. R. [1981] Why Japanese factories work. Harvard Business Review. Vol. 59. No. 4, pp [1981] [1991] TQC TQM IMQ [1997] QC [1970] [1996] QC QC [2001] [2003] QC ZD pp TQM [1998] TQM D [2000] F [1986]

22

商学 64‐5☆/21.太田原

商学 64‐5☆/21.太田原 694 TQC TQC 1 2 3 1TQC 2 3SQC TQC 4 Shimokawa1992 TPS Nelson and Winter, pp.3 22 1978 1985 TPS 1992 TQC 695 Total Quality Control TQC TPS TQC 2003 TQC 2012TQC 1988 TQC 1 TQC TQC 2 50 1950 70 TQC 2 TQC

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