レジャー産業と顧客満足の課題

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1

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% 4.4% % 5.0% % 4.5% % 2.7% % 2.0% % 3.6% 5.1% 4.5% 2.6% 3.6%

% 4.4% % 5.0% % 4.5% % 2.7% % 2.0% % 3.6% 5.1% 4.5% 2.6% 3.6% 11 10 12 8.9% 4.4% 2005 9.2% 5.0% 2006 6.5% 4.5% 2007 1.0% 2.7% 2008 1.9% 2.0% 2009 7.3% 3.6% 5.1% 4.5% 2.6% 3.6% 2012 2011 2010 2004 H22.3.27 2011 3 10 2010 9 10 2 128 60 191041 100 100 2011 JR km 89

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