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3 14 Tsunami Ready Toolbox14 PATA Bounce Back16 Crisis Essentials18 Crisis Communication Handbook19 UNWTO Toolbox for Crisis Communications in Tourism

4 1

5

6 n=153 n=38 3

7 n=100mt=3.39n=17mt=4.76 n=101mt=2.12 4

8 n=17mt=1.77 n=100 n=16 5

9 n=101 n=17 n=93 n=15 6

10 n=100 n=17 n=100 n=17 7

11 n=53 MT=2.17 n=20 MT=1.55 n=153 n=37 8

12 n=153 n=37 n=154 n=36 n=154 n=36 9

13 n=153 n=36 n=52 n=29 n=27 10

14 11

15 12

16 13

17 14

18 15

19 Bounce Back 16

20 17

21 18

22 19

23 20

24 21

25 22

26 23

27 1. 2. (1) (2) (3) 24

28 (4) (5) (6) (1) 8 1,

29 (2) (3) (4) 4 26

30 4 (5) (1) (2) (3) (4) 27

31 (5) (6) 28

32 3. 4. (1) (2)? 29

33 (3) (1) 6,000 5, ,00010,000 3,000 1, , ,00090,000 15,000 (2) 30

34 (3) A) B) C) D) E) F) 1 (1) 31

35 (2) (3) 32

36 1. 2. (1) (2) (3) 33

37 (4) (5) (1) 1,

38 13 23m 2,000 (2) (3) (4) 35

39 (5) (1) (2) (3) 36

40

41 38

42 39

43 40

44 41

45 42

46 43 58% 37% 2% 0% 3% n=79

47 44

48 45

49 46

50 n=25 47

51 48

52 n=41 49

53 Dr. David Beirman Senior lecturer-tourism at University of Technology Sydney 50

54 51

55 52

56 53

57 n=59 54

58 55

59 56

60 57

61 58

62 59

63 60

64 61

65 62

66 63

67 64

68 65

69 % %

70 1819 M7.8 M

71 GPS 68

72 69

73 PATA Rapid Response Taskforce 70

74 71

75 1) 2) 3) 4) 5) 6) 72

76 73

JTB 1 2 5 5 6 25 25 27 40 41 45 45 45 62 62 64 67 69 75 84 - ( 25 4 4 5,000 BCP 1 - Reduce - 2 Readiness Response - - Recovery - - BCP 3 4 - 248 51 33 / 18 299 FAX 2013 12 10 2014 1 14 5 - 78% 55% 61%

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