untitled

Size: px
Start display at page:

Download "untitled"

Transcription

1 A7P

2 CS 1) 2) 3 3) 4) 2-3 Mot 1) Mot 2-4 ES() CS ) 2) 3)

3 1 2) 4-3 1) 7 2)

4 (hospitality) % %

5 ( )

6

7 2-1 Servus( ) Slane( )Servant Hospital Hospice

8 2-2 CS CS CS Customer s Satisfaction= 1) ( ) CS ( ) 5

9 2) 3 CS 1 3) 6

10 4) Q S C A (V) = P 2 S:Service Q:QualityC:CleanlinessA:Atmosphere P:PriceV:Value QSCA QSCA QSCA 2-3 Mot CS Mot=Moment Of Truth= Mot SAS 39 SAS 7

11 CS SAS SAS Mot Mot 1) Mot CS Mot Mot CS Mot CS 3 Mot Mot 2-4 ES() CS ES Employee Satisfaction CS ES CS ES 8

12 2-5 9

13 2-6 10

14

15 2) 5 12

16

17 3-2 14

18

19

20 1918 ) 2) ,600 1) 7 17

21 2) CO

22

23 POP

24

25

26

27 24

28 2005 BP 1997 ( ) ( ) , 1987, 2005 NTT E%83%8A%83e%83B&blog_id=

29 ES

untitled

untitled 2008 A4p21067 1 2008 A4p21067 2 2008 A4p21067 2005 10000 8000 6000 45000 300 3 2008 A4p21067 1974 1990 1993 3000 1997 5 2000 5 4398 2006.5 3000 90 90 92 61.4% 99 64,1% 92 00 100 50 64 4 2008 A4p21067 1

More information

O1-1 O1-2 O1-3 O1-4 O3-1 O3-2 O3-3 O3-4 ES1-1 ES1-2 ES1-3 ES2-1 ES2-2 ES2-3 ES2-4 O2-1 O2-2 O2-3 O2-4 O2-5 O4-1 O4-2 O4-3 O4-4 O5-1 O5-2 O5-3 O5-4 O7-1 O7-2 O7-3 O7-4 O9-1 O9-2 O9-3 O9-4 O12-1 O12-2

More information

. 61 5,000 5,000 2 61 2 10 62 5 1 2 3 9 30 6 10 3 1 969 39 61 20 330 1040 1750 1360 57 60 1 10,000 96 5 5 94 80 5 15 5 100 82 18 2

. 61 5,000 5,000 2 61 2 10 62 5 1 2 3 9 30 6 10 3 1 969 39 61 20 330 1040 1750 1360 57 60 1 10,000 96 5 5 94 80 5 15 5 100 82 18 2 1. 2. 26 9 8 26 9 22 26 9 28 3. 26 10 1 26 12 31 4. 26 10 27 1 1 3 27 1 1 2 1 2 5. 1 1000 1,000 6. 1 10,000 A 500 11 B 500 11 1,000 A B 7. 10,000 8. 1 5 5 9. 10. 11. 1 2 1 . 61 5,000 5,000 2 61 2 10 62

More information

ブック 1.indb

ブック 1.indb 20 29 29 18 21 29 10 30 31 10 11 12 30 13 10 30 14 11 30 15 12 16 13 17 14 18 15 19 16 20 17 21 18 10 20 29 82 83 84 85 86 87 88 20 10 89 20 12 11 90 20 13 12 91 20 14 13 92 20 14 14 93 15 15 94 15 16

More information

14 10 15 14 10 15 46.7 14 8 14 3 1 14 8 31 1 14 8 80,956 454,528 2.9 3.4 14,550 2.7 14,227 2.4 13 8 78,658 439,432 14,956 14,571 14 2 153,889 860,441 24,545 23,378 1 ( ) - 1-1 14 8 7,262 6.1 84 28 13 8

More information

ヤマトグループ CSR報告書2007

ヤマトグループ CSR報告書2007 CONTENTS 1 2 3 5 7 HIGHLIGHT 11 13 14 15 HIGHLIGHT 19 21 22 23 24 25 29 31 HIGHLIGHT 33 35 41 45 48 49 51 53 54 1 2 3 e- BIZ- BIZ- e - 4 CSR 5 3 CS R 6 5 4 3 2 1 10 9 8 7 6 CSR 2006CSR 7 CSR CSR CS R 8

More information

p _

p _ Index ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap. ap.

More information

MOT活用による新製品開発対策

MOT活用による新製品開発対策 MOT URL:http//home.catv.ne.jp/dd/aqcdltdr MOT Management of Technology) MBA PICS IE QC MOT MAP SWOT No. VOC CS MOT Management of Technology 1970 60 MITMOT MOT MOT MOT MOT VOC VOC Voice of Customers Too

More information

21 1 2 1 2

21 1 2 1 2 21 1 2 1 2 1 2 3 ( ) 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 210 0.0 0.0 22 23 25 27 28 29 30 31 32 33 34 35 36 74 pp.4362003.10 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 141224 14 48 10

More information

Yahoo

Yahoo - 1 - - 2 - (1) (3) (4) (2) (5) (6) (7) (8) (10) (9) (12) (11) - 3 - - 4 - - 5 - - 6 - - 7 - - 8 - - 9 - - 10 - - 11 - - 12 - POP POP - 13 - - 14 - - 15 - - 16 - - 17 - - 18 - - 19 - - 20 - - 21 - - 22

More information

久留米市地域防災計画

久留米市地域防災計画 (2) 1 (3) (4) 2 3 4 3 5 6 7 NHK 8 9 10 11 12 13 14 15 16 17 18 19 20 391 391 68 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61

More information

第1節 災害体制の確立

第1節 災害体制の確立 (2) 1 (3) (4) 2 3 4 5 3 6 7 8 9 10 NHK 11 12 13 14 15 16 17 18 19 20 21 22 23 391 391 24 68 25 26 FAX 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59

More information

(822000) (842000)

(822000) (842000) 912100 810010 810501 810901 (822000) 822100 832100 (842000) 842100 913000 810020 810503 810903 822700 832200 842200 913100 810030 810504 810912 822200 832700 842700 913200 810040 810502 810902 822300 832300

More information

untitled

untitled 39 40 41 45 47 54 57 39 () 40 () () S22 12,262 7,108 5,154 S23 12,753 7,331 5,422 S24 14,201 8,391 5,810 S25 16,311 9,820 6,491 S26 15,415 9,035 6,380 S27 15,776 9,171 6,605 S28 17,731 10,450 7,281 S29

More information

No ( FAX ) (

No ( FAX ) ( 13-1 03-3862-9111 ( FAX03-3862- ) 9140 13-2 03-3219-8080 13-3 03-3293-1711 250 13-4 03-3292-2051 1-8 8111 13-5 8 11 28 ( 8 111 03-3261-5511 2 18 41 9 91 15 41 15 41 47 13-6 47 9 4 4 03-5343-5611 F 47 47

More information

Microsoft Word - ②(添付資料)家庭の夏期節電実態調査の結果について

Microsoft Word - ②(添付資料)家庭の夏期節電実態調査の結果について CO 2 1. 2012 CO 2 CO 2 CO 2 2. 2012 9 28 10 1 8,241 CO 2 3. (1) 2012 2.7%CO 2 1% 1 2 5.8% 3.7% (2.8%)(2.8%) 6 4 5% 1 3 7 5%3 (2) 2012 32%2011 21 (39%)(38%)(37%) 8 2011 (+17.9 ) (+11.9 )(+9.3 )2012 8 (-14.9

More information

1 2

1 2 ( ) ( ) ( ) 1 2 59 2 21 24 275 43 3 26 486 103 27 28 98 105 104 99 1 48 25 29 72 14 33 11-10 3 11 8 14,663 4 8 1 6.0 8 1 0.7 11-6 27 19 22 71 5 12 22 12 1,356 6 4,397 3 4 11 8 9 5 10 27 17 6 12 22 9

More information

ダイバーシティ100選目次.indd

ダイバーシティ100選目次.indd 1 2 3 CSR CSR 4 1 2 3 3 Best Practices Collection 2015 CS CS/ESCustomer Satisfaction Employee Satisfaction 2 24 26 100 Best Practices Collection 2015 4 (A) (B) (C) 1 1 5 Best Practices Collection 2015

More information

ブック 1.indb

ブック 1.indb 21 1211 27 11 27 12 16 20 11 27 10 20 28 29 30 12 10 11 12 30 13 30 14 10 30 15 11 16 12 17 13 18 14 19 15 20 16 10 21 11 27 106 21 107 108 109 110 21 111 28 112 28 10 113 29 11 11421 30 12 11521 32 13

More information

CSR報告書2005 (和文)

CSR報告書2005 (和文) A 250 200 150 100 50 0 25,000 20,000 15,000 10,000 5,000 0 1,000 800 600 400 200 0 168 14 14 27 54 60 2000 16,975 1,314 1,207 8,977 5,477 2000 698 112 115 292 178 2000 223 24 28

More information

10月19日預かりMD

10月19日預かりMD 19 10 18 13 00 17 00 461-8501 1-14-27 1 1. 2. 2 3. 2 6 1 15 41 3.1 3 600 2000 1,300 1997 2005 4 1970 70 70 80 80 80 1970 80 61 88 5 6 5 1980 4 30 2002 1 2002 1 500 2002 2002 5 5 2002 7 1961 88 1961 60

More information

Microsoft Word - 卒論本文ー渡辺夕紗ー.docx

Microsoft Word - 卒論本文ー渡辺夕紗ー.docx 2013 1 (1) (2) (1) N (2) P (3) L (4) R (5) J 2 2 NO 12 ES ES 12 1 ES 3 2013 ES 4 1 2013 2012 10 1 2013 12 12. 2. 3. 4. 5. 2 2011 1295 1 20131 5 http://job13.mynavi.jp/conts/2013/schedule/ 2 1 5 2 1 5 http://www.keidanren.or.jp/japanese/journal/times/2011/0120/03.html

More information

unicharm_P02-25.indd

unicharm_P02-25.indd Contents SMILE S M Le SMILE Speedy correspondence Make products by customer s voice Interaction with I customers Lead customers to satisfaction 1 2 before after ton 213,995kWh

More information

<4D6963726F736F667420576F7264202D2091E591BA8BA392F88DC58F4995F18D908F91323030362E372E332E646F63>

<4D6963726F736F667420576F7264202D2091E591BA8BA392F88DC58F4995F18D908F91323030362E372E332E646F63> 1 15 12 17 6 18 2 2 3 07 07 07 19 6 1 2 3 4 5 6 7 36% 33% 23% 4% 5% 2.5 1.5 5 1.5 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47

More information

1980 ( ) 1985 1980 1981 ( ) 1982 11 1980 1980 1984 1980 pp.19-22 1983 11 96

1980 ( ) 1985 1980 1981 ( ) 1982 11 1980 1980 1984 1980 pp.19-22 1983 11 96 -- 10 1990 21 1990 1980 2000 95 1980 ( ) 1985 1980 1981 ( ) 1982 11 1980 1980 1984 1980 pp.19-22 1983 11 96 1983 11 11 1984 1984 ( ) 1980 12 1984 CD 1984 1985 97 G 19 pp.109-116 ( ) 1985 22 ( ) 1980 pp.76-77

More information

02 Murayama Hospital News

02 Murayama Hospital News 2013.1 02 Murayama Hospital News Murayama Hospital News 03 04 Murayama Hospital News Murayama Hospital News 05 06 Murayama Hospital News Murayama Hospital News 07 08 Murayama Hospital News Murayama Hospital

More information

橡企業説明会.PDF

橡企業説明会.PDF March 11 2004 CREDIT SAISON CO., LTD. CONTENTS. 1951 5 1 633 3,703 17,140 3 31 6,605 100 1,633 170-6073 12 166 1 3-1-1 60 52 03(3988 2111 2003 3 31 36 36 NILSON REPORT 656NOV.1997 706DEC.1999, 729DEC.2000&753DEC.2001&777DEC.2002

More information

& efficiency customer satisfaction entertainment excellence

& efficiency customer satisfaction entertainment excellence DISCLOSURE 2007 & efficiency customer satisfaction entertainment excellence contents & & & 2 3 4 What's ebank? 5 6 Convenient & Safe 7 Various Products NEW 8 9 10 Entertainment & CSR 11 12 13 14 15 16

More information

2004 10 2004 1984 2 1986 4 20 60 1 3 1 1 1 13,300 2 2 2 3 1 2004 2009 2 1 1 2 1 1985 97JR JT NTT 2002 96 97 4 JR JT 97 3 JR 19 29 JT 2.4 2.5 JR JT NTT JR JT NTT 2 97 4 JR 20.09 JT 19.92 NTT 17.35 17.35

More information

HES 1 2 3 4 5 6 7 8 9 10 11 12 13 14 11 13 13 14 14 14 15 1. 1. 16 17 18 (2) 19 20 21 22 () B 55 23 24 25 26 (5) 27 28 29 30 () 31 () () (7) 32 33 34 35 36 37 () () 2009 38 2009 2009 2009 39 40 41 42 43

More information

AGC_CSR2009_00-01.indd

AGC_CSR2009_00-01.indd AGC GROUP CSR Report 2009 2009 10 12 16 18 20 23 24 50 54 58 44 30 40 43 25 28 1 2 4 6 8 60 AGCCSR 2009 1 AGCCSR2009 2 Look Beyond Grow Beyond Grow Beyond AGCCSR2009 3 4 AGCCSR2009 30% 10% 33% 27% AGCCSR2009

More information

Taketora

Taketora º Hospital Products 45 5 67 6 812 8 13 1415 1617 1820 21 2225 2627 2829 31 32 3335 3637 3741 4243 4663 4649 5051 5255 56 57 5861 62 63 6467 7077 7879 8084 80 81 8283 84 8691 92100 9293 94 95 9697 98 99

More information

P. 2 P. 4 P. 5 P. 6 P. 7 P. 9 P P.11 P.13 P.15 P.16 P.17 P.17 P.18 P.20 P.21 P.23 P P P P P P P P.31

P. 2 P. 4 P. 5 P. 6 P. 7 P. 9 P P.11 P.13 P.15 P.16 P.17 P.17 P.18 P.20 P.21 P.23 P P P P P P P P.31 201729 3 2017 5 15 P. 2 P. 4 P. 5 P. 6 P. 7 P. 9 P.10 2017 P.11 P.13 P.15 P.16 P.17 P.17 P.18 P.20 P.21 P.23 P.24 10 P.25 11 P.27 12 P.28 13 P.29 14 P.29 15 P.30 16 P.31 17 P.32 P.34 P.35 Copyright 2017

More information

参考1 第2回自動車ワーキンググループ議事録(未定稿)

参考1		第2回自動車ワーキンググループ議事録(未定稿) 19 9 25 15 30 17 30 10 1012 2 WG 9 10 1 WG 1 CO2 CO2 CO2 WG 1 CO2 CO2 CO2 1/2 1/2 CO2 2 2 CO2 2 WG CO2 1 2 3 7 3 3 3 WG CO CO 10 1.5 50 50 2 1 1 CO 2 CO 4 CO CO 2 2 p.4 7 7 1 7 1 1 5 p.7 2 1 1 1.5 2 1

More information

 

  ( ) , 1 2 3 4 5 50 50 10 27 400 500 20 60 6 89 97 20 27 100 20 30 40 500 3000 4000 50 7 30 27 8 9 15 30 10 64 13 20 150 10 280 10 10 10 104 11 10 NHK 10 300 40 12 2000 2000 2000 500 500 500 300 500 300

More information

Microsoft Word - optical.doc

Microsoft Word - optical.doc 1 2 3 CCD () () 4 5 6 7 ) ) 8 9 10 l l l l 10-9 11 12 13 14 15 16 w h f = = W H L f W f h f 6.6 f = = H L 500 2, 000 17 Ec T R Ec = 2 2 4 F ( m + 1) Es a b m = f V m = = L f m = a f f H = C F B( H + f

More information

1

1 1 2 P23 3 ( ) 4 NTT ( ) 4 83% 26 4 1 5 () () () () 6 ( ) () (AMFM) () 7 8 (), () () 6 ( ) 9 (),( ) 10 11 () 171 12 13 () 6 9 14 10 15 20 30 25 30 35 40 45 50 60 50 15 ( ) 16 () ) 17 () 40 /h 2 25 /h CL

More information

untitled

untitled a3p21020 a3p21020 1 a3p21020 1.1 1.2 1.3 1.4 2.1 2.2 2.3 3.1 3.2 4.1 4.2 4.3 4.4 2 a3p21020 1 2006 3 PHS 9,648 1953 1956 1979 1968 23 1987 3 a3p21020 1987 1994 1999 i-mode 17 22 9 17 18 22 17 23 3 4 a3p21020

More information

News from City Hospital

News from City Hospital News from City Hospital Contents http://hmy-municipalhosp.jp/ News from City Hospital News from City Hospital News from City Hospital News from City Hospital News from City Hospital News from City Hospital

More information

untitled

untitled 20 16 5 9 15 -1 - -2- -3 - -4 - -5 - -6 - -7 - Excel VPI HP HP HP -8- 818 819 820 821 822-9 - - 10 - 828 8:3017:30 829 PR 8:3017:30 91 8:3017:30 92 8:3017:30 93-11- 8:3017:30 94 8:3017:30 95-12 - - 13

More information

P. 2 P. 4 P. 5 P. 6 P. 7 P. 8 P. 9 P P.11 P.13 P.15 P.16 P.17 P.17 P.18 P.20 P.21 P.23 P P P P P P P.30 16

P. 2 P. 4 P. 5 P. 6 P. 7 P. 8 P. 9 P P.11 P.13 P.15 P.16 P.17 P.17 P.18 P.20 P.21 P.23 P P P P P P P.30 16 2018303 2018 5 15 P. 2 P. 4 P. 5 P. 6 P. 7 P. 8 P. 9 P.10 2018 P.11 P.13 P.15 P.16 P.17 P.17 P.18 P.20 P.21 P.23 P.24 10 P.25 11 P.27 12 P.28 13 P.29 14 P.29 15 P.30 16 P.32 1 2 20172016 Copyright 2018

More information

untitled

untitled 10 23 11 1 1 (3) 40 0 2,861 2,697 571 6.041 75,628 6,062 229 442 2 3 4 5 6 7 8 9 10 11 12 JIS B 856230 13 14 15 16 17 18 19 20 21 22 23 24 1 25 NTT au NTT i NTT au NTT 26 27 161 (17,102 )10 23 25 (FM)

More information

24 3 13 NTT 2 2 NTT NTT 1 3 NTT 74 66 NTT 2 15 CSR T:03-3588-7690 KDDI Tel:03-6678-0690 Tel:03-6765-8204 Tel:03-6889-2300 BB Tel:03-6889-2300 Tel:03-6

24 3 13 NTT 2 2 NTT NTT 1 3 NTT 74 66 NTT 2 15 CSR T:03-3588-7690 KDDI Tel:03-6678-0690 Tel:03-6765-8204 Tel:03-6889-2300 BB Tel:03-6889-2300 Tel:03-6 2012 3 1 NTT 7 24 3 13 NTT 2 2 NTT NTT 1 3 NTT 74 66 NTT 2 15 CSR T:03-3588-7690 KDDI Tel:03-6678-0690 Tel:03-6765-8204 Tel:03-6889-2300 BB Tel:03-6889-2300 Tel:03-6889-2301 1 2 3 4 5 6 7 8 9 10 11 12

More information

MDB 1 1 2 31.3 9.3 25.1 23.0 68.7 42.7 23.9 25.0 40.5 57.0 76.1 75.0 59.5 43.0 67.8 3.2 29.0 1.0 4.1 6.6 8.9 33.7 28.3 18.8 10.4 41.6 34.7 3.7 24.8 29.7 17.2 47.0 28.4 26.4 13.4 7.5 1.9 5.0 7.1 3.9

More information

取扱説明書[N906i]

取扱説明書[N906i] 237 1 dt 2 238 1 i 1 p 2 1 ty 239 240 o p 1 i 2 1 u 1 i 2 241 1 p v 1 d d o p 242 1 o o 1 o 2 p 243 1 o 2 p 1 o 2 3 4 244 q p 245 p p 246 p 1 i 1 u c 2 o c o 3 o 247 1 i 1 u 2 co 1 1 248 1 o o 1 t 1 t

More information

H1_H4_colorimage

H1_H4_colorimage Heiwa Paper Co., Ltd. 20160331 104-0033 1-22-11 Tel.03-3206-8501 http://www.heiwapaper.co.jp/ 20150401 2016 83 Guide Investors 01 01 02 03 04 05 06 08 14 18 19 20 ICT 2015 201593 20166 2016331 2016331

More information

木材利用における林野庁施策の動向1

木材利用における林野庁施策の動向1 10 1931 10 1050 H21 2,900 45.9% (14%) 253 4.0% 6,321m 3 (100%) 816 12.9% (21%) m 3 2,351 37.2% (41%) 8130 598 1,024m 3 8248% 198m 3 58 7% 1,758m 3 55% 48%+7%=55% 22 519 26 10 4 1 3 Vol53No.4,1998

More information

tokutoku.pdf

tokutoku.pdf 1 2 MIYAGI CHILDRENʼS HOSPITAL 3 MIYAGI CHILDRENʼS HOSPITAL 4 5 MIYAGI CHILDRENʼS HOSPITAL 6 MIYAGI CHILDRENʼS HOSPITAL 7 MIYAGI CHILDRENʼS HOSPITAL 8 MIYAGI CHILDRENʼS HOSPITAL 9 MIYAGI CHILDRENʼS HOSPITAL

More information

GN151-200.doc

GN151-200.doc Good News No.151 Good News No.152 Good News No.153 Good News No.154 Good News No.155 Good News No.156 Good News No.157 Good News No.158 Good News No.159 CO2 Good News No.160 Good News No.161 Good

More information

025-080_1章マスコミ.indd

025-080_1章マスコミ.indd 026 6 7 5 2 2 25 2 6 5 8 7 4 3 7 8 4 5 2 2 2 3 6 2 6 4 3 4 3 2 2 2 4 3 2 6 2 3 6 2 4 2 6 2 2 3 3 4 2 2 8 4 2 33 7 7 5 32 8 48 7 8 7 2 37 7 5 4 24 6 5 3 9 6 4 8 3 2 3 3 4 5 2 9 3 2 6 5 3 2 4 2 6 2 4 3 3

More information

untitled

untitled 2006 10,634,000 2007 532,000 / / A 07 75 B 07 200 C 07 400 D 07 150 E 07 100 F 07 100 G 07 400 AG 1,525 /30 12 0.97532,530 10,634,000 06 532,000 11,166,000 06 (i) 11,166,000 20082012 CO2 92.0 CO2 92.0

More information

キリスト教におけるホスピタリティ精神

キリスト教におけるホスピタリティ精神 The Sprit of Hospitality in Christianity OTSU Yuri The term hospitality has become extremely popular these days. Hospitality is considered important in the tourist industry as it increases customer satisfaction

More information

1...1 1...1 2...1 2.1...1 2.2...5 2.3...6 1...6 2...6 3...7 4...7 5...7 2.4...8 2...9 1...9 2... 10 2.1... 10 1... 10 2... 11 2.2... 12 1 2... 13 3... 18 4... 22 5... 23 6... 24 2.3... 34 1... 34 2...

More information

14 6 153

14 6 153 10 152 14 6 153 154 155 ESCO ESCO ESCO ESCO ESCO ESCO 34 ESCO ESCO ESCO ESCO ESCO ESCO ESCO 156 ESCO ESCO ESCO ESCO ESCO ESCO ESCO ESCO ESCO 157 ESCO 158 159 ESCO 160 161 162 2010 CO 163 164 ( ) 165 166

More information

pontab_0418_2.indd

pontab_0418_2.indd for all visitor, customer, and independent merchant Vol.02 \0 TAKE FREE 2011 spring MAP B-4 http://ustre.am/mzl8 http://www.nipponbashi-t.jp/ MAP B-2,B-5 MAP B-3,B-5 http://ustre.am/tbze http://ustre.am/wxmu

More information

表1-表4

表1-表4 Corporate Profile 2012 / 2013 Canon Customer Support Inc. http://www.canon-cs.co.jp 02 Canon Customer Support Inc. Canon Customer Support Inc. 03 04 Canon Customer Support Inc. Canon Customer Support Inc.

More information

HA TO MARK

HA TO MARK HA TO MARK 02 03 04 2015 75 50 25-3.1pt +0.7pt 24.4% 24.2% 28.6% 18.3% 15.2% 23.0% 21.0% 17.9% 22.6% 23.3% +2.4pt 59.1% 61.5% 52.2% 54.8% 53.5% 0 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013 2009

More information

untitled

untitled 1 1 2 3 4 5 6 7 8 9 10 6-1 6-2 6-3 6-4 9-1 1 2 3 2 3 5 4 4 5 6 6 7 6-1 8 9 6-3 6-2 6-4 7 Starting MOT: MOT Basic: Program Navigation: Teaching & Learning Materials: MOT Showcases: 10 11 8 12 13 9 14 9-1

More information

_fi¿“]

_fi¿“] 51 2008 43 56 Tokue Junichiro 2007 22 117 25 2007 MICHELIN GUIDE 2008 51 2008 s Lovelock & Wright 1999 1996 Koenig 1985 Pohl 1999 Goffman 1969 Douglas 1975 Bourdieu 1984 Finkelstein 1989 Featherstone 1991

More information

01_舘野.indd

01_舘野.indd 論 文 Hospitality in the Tourism Industry: Present Conditions and Problems Kazuko TATENO and Ryozo MATSUMOTO Abstract The meaning and usage of hospitality varies according to different fields of study and

More information

untitled

untitled CRM A1p21085 1 CRM CRM CRMCustomer Relationship Management CRM CRM CRM CRM 1998 CRM IT 2 CRM 1 IT 11 LP 2003 1 LP 24 365 CRM CRM 12 1934 78 70 500 80 3 2 2 1 80 90 2000 CRM SCM 2 CRM 4 5 CRM 1 IT CTIComputer

More information

( ) ( ) ( ) D VD

( ) ( ) ( ) D VD DVD ( ) ( ) (FAX ) DVD DVD ( http://www.chibakenshakyo.com) 9:001700 (12:0013:00 ) 260-8508 4 3 1F TEL043-204-6010 FAX043-204-6015 ( ) ( ) ( ) D VD 001XX 3 18 VHS 3 XX 2 : CS 1 6 10 13 15 18 21 ( ) 27

More information

untitled

untitled 20 20 6 30 18 30 20 30 1 1 1 2 3 10 2 2 2 22 6 29 2 7 1 2 11 3 21 2 4 6 3 5 9 6 22 2 2 6 7 2 1 16 10 1 16 10 10 2 4 3 3 A4 3 1 2 3 1 55 8 4 63 11 4 8 8 4 8 12 2 17 11 4 4 4 8 12 3 5 4 8 4 12 5 5 6 19 2

More information

(1) 2 (2) 2 (3) 3 (4) 3 (5) 6 (6) 13 (7) (1) 16 (2) 16 (3) 17 (4) 17 (5) 19 (6) (1) 20 (2) (1) 23 (2) 23 (3) 23 (4

(1) 2 (2) 2 (3) 3 (4) 3 (5) 6 (6) 13 (7) (1) 16 (2) 16 (3) 17 (4) 17 (5) 19 (6) (1) 20 (2) (1) 23 (2) 23 (3) 23 (4 1 2 1. 2 (1) 2 (2) 2 (3) 3 (4) 3 (5) 6 (6) 13 (7) 15 2. 16 (1) 16 (2) 16 (3) 17 (4) 17 (5) 19 (6) 19 3. 20 (1) 20 (2) 22 4. 23 (1) 23 (2) 23 (3) 23 (4) 23 24 1. 24 (1) 24 (2) 26 (3) 17 ~19 26 2. 27 24

More information