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6 17.9.5No

7 0% 20% 40% 60% 80% 100% (1,795) 38.7% (2,844) 61.3% 34.1 (329) 83.4 (131) 65.9 (635) 16.6 (26) 38.2 (1265) 61.8 (2048) (N=4639) 34.1 (70) 65.9 (135) No

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12 Availability Usage Quality Cost - 9 -

13 Availability Cost Usage Cost Quality Cost NPMNew Public Management

14 1993 Government Performance and Result Act NPRNational Performance Review Performance Measurement - Workload Measure - Efficiency Measure - Effectiveness Measure 1993 Audit Commission for Local Authorities and the National Health Services in England and Wales PPP JIS X0812 ISO

15 JIS X

16 A B 2 B A 400, ,000 20,000 1,000 1, A B A C 2 C A 400, ,000 20,000 1,000 1,

17 A ,400 1,

18

19 a) b) c) d) e) f) g) h)

20 i) (ex. 14, 15 )

21 14, ,15 16 j)

22 k) l) (ex. 14, 15 ) 14, ,15 16 m) n) o)

23 p) q) r) s) t) u) v) w)

24 x) y) z) aa)

25 bb) cc) 1, ,

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27 , , , ,002 5,941 27, ,900,000 4,646,316 18,198, , , ,236 95, , , , ,180 88, ,858 98, , ,306 84, , ,

28 316, , , , ,219 91, %()61.7%() 57.2%()71.6%() 56.1%()70.9%() 44,542 20, ,062 44,921 21, ,310 45,278 22,448 51, ,407 43, ,548 39, , ,219 91, , % 4.4% 56.1%()70.9%() 2.89 /0.51 /0.93 / /0.58 /1.62 / /0.29 /0.48 /

29 21, , , , , , ,249,947 19,502, , , , ,623 1,061, , , ,289 1,047, ,642 98, ,565 60,296 80,561 81,229 65, ,646 78,339 41,563 41,947 21,671 31,150 24,050 42,988 2,

30 240,676 1,040, ,139 1,023, ,577 57,597 78, ,646 41, % 27.6% 0.31 / 0.10 /0.69 / / 0.10 /0.72 / / 0.06 /0.56 /

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