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- あいぞう じゅふく
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1 The Executive Magazine from UNISYS Vol
2 The Executive Magazine from UNISYS INDEX Vol.73
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12 情報技術による企業変革 知識創造企業を目指して 10
13 4 () () 4 () 1 ()
14 1 1 1 ( 981) 1 21
15 CALS(Continuous Acquisition Life cycle Support) 1
16 ( ) 11(One to One ) OLAP( OnLine Analitical Processing) 1
17 10 Information Management Company IMC(Information Management Company Creator)
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30 1991 (ACG) 1
31 ACG 1ACG () () (BPR)
32 (What) (How)(Do) (W)(H) (D) W-H-D W-H
33 H-D H4
34 TEAMplan (BPR)TEAMprocess TEAMmethod
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38 MA MA ,200(45) ATM IT IT
39 CP 2
40 IT 3 ()
41 ATM (ALM)
42 ( ) 360 CTI
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47 (1) (2)
48 One to One 1 2NTT CTI(Computer Telephony Integration) CTI One to One CTI (Screen Pop Up) CTI (Automatic Call Distribution) (Call Transfer) (Predictive Dialing) CTI
49 One to One CTICTIOne to One CTI One to One CTI CTI CTI Customer Asset Management(CAM)CAM
50 CAM 1 CAM plus CTI CTI CTI One to One CAMNo.1Vantive Enterprise(Vantive Corporation)CTI CTI HP CCM PBXWindowsNT PBX/CTITiny Call Center 1 1Mission Critical Data Warehouse CTI
51 MMF CAM One to One CAM CAM CAM CAM One to One
52 23 OS UNIX WindowsNTPC
53 5
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55 (Agile) () 3 () IT (IMCInformation Management Company) (Agile) ()
56 , STEPCALS () CAD/CAM/CAECADCEUS CADHCAD Work Manager DATA WarehouseEUCSytePower CALS/STEPEC () () ERP SYMIX/SyteLine ERPOracleAP SYSTEM21 1 (SE)
57 SEOJT 40
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CRM A1p21085 1 CRM CRM CRMCustomer Relationship Management CRM CRM CRM CRM 1998 CRM IT 2 CRM 1 IT 11 LP 2003 1 LP 24 365 CRM CRM 12 1934 78 70 500 80 3 2 2 1 80 90 2000 CRM SCM 2 CRM 4 5 CRM 1 IT CTIComputer
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