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1 The Executive Magazine from UNISYS Vol

2 The Executive Magazine from UNISYS INDEX Vol.73

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12 情報技術による企業変革 知識創造企業を目指して 10

13 4 () () 4 () 1 ()

14 1 1 1 ( 981) 1 21

15 CALS(Continuous Acquisition Life cycle Support) 1

16 ( ) 11(One to One ) OLAP( OnLine Analitical Processing) 1

17 10 Information Management Company IMC(Information Management Company Creator)

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30 1991 (ACG) 1

31 ACG 1ACG () () (BPR)

32 (What) (How)(Do) (W)(H) (D) W-H-D W-H

33 H-D H4

34 TEAMplan (BPR)TEAMprocess TEAMmethod

35

36

37 ,200 3

38 MA MA ,200(45) ATM IT IT

39 CP 2

40 IT 3 ()

41 ATM (ALM)

42 ( ) 360 CTI

43

44

45 10 2 () ( )

46 ,000346,000()

47 (1) (2)

48 One to One 1 2NTT CTI(Computer Telephony Integration) CTI One to One CTI (Screen Pop Up) CTI (Automatic Call Distribution) (Call Transfer) (Predictive Dialing) CTI

49 One to One CTICTIOne to One CTI One to One CTI CTI CTI Customer Asset Management(CAM)CAM

50 CAM 1 CAM plus CTI CTI CTI One to One CAMNo.1Vantive Enterprise(Vantive Corporation)CTI CTI HP CCM PBXWindowsNT PBX/CTITiny Call Center 1 1Mission Critical Data Warehouse CTI

51 MMF CAM One to One CAM CAM CAM CAM One to One

52 23 OS UNIX WindowsNTPC

53 5

54

55 (Agile) () 3 () IT (IMCInformation Management Company) (Agile) ()

56 , STEPCALS () CAD/CAM/CAECADCEUS CADHCAD Work Manager DATA WarehouseEUCSytePower CALS/STEPEC () () ERP SYMIX/SyteLine ERPOracleAP SYSTEM21 1 (SE)

57 SEOJT 40

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