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1 EP_1

2 Error Proofing in Healthcare EP_2

3 Institute of Medicine EP_3

4 EP_4

5 EP_5

6 EP_6

7 Yes No Yes Yes No No EP_7

8 3% = EP_8

9 a b EP_9

10 EP_10

11 EP_11

12 Solution Direction EP_12

13 EP_13

14 EP_14

15 (HGFM) (HGSP) EP_15

16 EP_16

17 HFMEA (Healthcare FMEA) J. DeRosier Hazard Scoring Matrix Decision Tree Analysis EP_17

18 Step 8: Floor Pain Team Prescribing Step 9: Floor Surgical Team Prescribing Step 10: Floor Initial Pain Assessment Step 12: Floor Uncontrolled Pain Step 11: Floor Continuation of Pain Care Step 13: Floor Oversedation Step 8: Floor APS Prescribing Step 14: Floor Transition to Oral Opiate Subprocess 8A: Pain team evaluation of home opiate medication on the floor Subprocess 8B: Pain team visits patient on the floor Subprocess 8C: Pain management regimen prescribed by the pain team on the floor Subprocess 8D: Pain team transitions the patient from PCA to oral opiates on the floor Subprocess 8E: Adjustments made by the pain team to the pain management regimen Failure Modes: 8A1: Omission of getting necessary information 8A2: Failure to obtain correct opiod history Failure Modes: 8B1: Omission of the pain team following the patient 8B2: Delay in patient care 8B3: Miscommunication between surgeon and the pain team 8B4: Overlooking potential adverse drug events Failure Modes: 8C1: Delay in care 8C2: Wrong provider paged 8C3: Select the wrong pain management practice 8C4: Wrong dose/drug prescribed 8C5: Duplicate orders 8C6: Orders missed EP_18

19 HFMEA Step 4 - Hazard Analysis Scoring Decision Tree Analysis Subprocess Failure Mode Severity Probability Haz Score Single Point Weakness? Existing Control Measure? Detectability Proceed? 8C Pain management regimen prescribed by the pain team on the floor 8C1 Delay in care N Y N 8C2 Wrong provider paged N N Y 8C3 Selecting the wrong pain management practice Y N N 8C4 Wrong dose/drug prescribed Y N N 8C5 Duplicate orders N N Y 8C6 Orders missed N N Y EP_19

20 EP_20

21 EP_21

22 EP_22

23 EP_23

24 EP_24

25 / / / / / / / / / EP_25

26 / / / / / / / / / / / EP_26

27 / / / / / / / EP_27

28 minutes EP_28

29 EP_29

30 EP_30

31 EP_31

32 EP_32

33 EP_33

34 : EP_34

35 HFMEA : HFMEA Step 4 - Hazard Analysis Failure Mode Severity Scoring Probability Haz Score Single Point Decision Tree Analysis Weakness? Existing Control Measure? Detectability Proceed? Potential Cause EP_35

36 (QGEPS) EP_36

37 EP_37

38 (Elimination) EP_38

39 : EP_39

40 Error Proofing in Healthcare EP_40

41 EP_41

42 (Replacement) EP_42

43 :.. EP_43

44 Error Proofing in Healthcare EP_44

45 Error Proofing in Healthcare EP_45

46 : EP_46

47 (Facilitation) EP_47

48 .. EP_48

49 Error Proofing in Healthcare EP_49

50 Error Proofing in Healthcare EP_50

51 Error Proofing in Healthcare EP_51

52 l EP_52

53 (Detection) EP_53

54 Error Proofing in Healthcare EP_54.

55 Error Proofing in Healthcare EP_55

56 Error Proofing in Healthcare EP_56

57 Error Proofing in Healthcare EP_57

58 . EP_58

59 (Mitigation) EP_59

60 Error Proofing in Healthcare EP_60..

61 Error Proofing in Healthcare EP_61

62 EP_62

63 EP_63

64 Personal Solution Space Solution N Solution 3 Solution 2 Solution N-1 Solution 1 P roblem EP_64

65 EP_65

66 EP_66

67 (7%) (7%) (20%) (2%) (5%) (23%) (2%) (5%) (23%) (1%) (7%) (7%) (26%) (48%) (14%) (5%) EP_67

68 (1) EP_68

69 (2) 1. : 2. : 3. : EP_69

70 (3) 1. : 2. : 3. : 4. : EP_70

71 (4) 5. : 6. : 7. : EP_71

72 (5) 1. : 2. : 3. : 4. : EP_72

73 (6) 1. : 2. : 3. : EP_73

74 : EP_74

75 Error Proofing in Healthcare EP_75

76 EP_76

77 1. RPN minutes EP_77

78 Error Proofing in Healthcare EP_78 : :

79 Solution Priority Number (SPN) EP_79

80 SPN (Solution Priority Number) 1 ( ) 3 ( ) 1 () 3 () 1 ( ) 3 ( ) EP_80

81 3 2 1 : EP_81

82 3 2 1 : : : EP_82

83 3 2 1 : : : EP_83

84 Error Proofing in Healthcare EP_84 :

85 20 minutes EP_85

86 : No SPN EP_86

87 Error Proofing in Healthcare EP_87

88 Error Proofing in Healthcare EP_88

89 EP_89

90 EP_90

91 EP_91

92 EP_92

93 SSM Health Care EP_93

94 Baptist Hospital EP_94

95 Saint Luke's Hospital EP_95

96 EP_96

97 EP_97

98 Linda T. Kohn et al. ed. (2000): To Err is Human: Building a Safer Health System, National Academy Press. (1984):,, Vol.14, No.2, pp Timothy G. Clapp A. Blanton Godfrey 2005 :,, Vol.35, No.3, pp Terninko, John, Alla Zusman, and Boris Zlotin (1998): Systematic Innovation: An Introduction to TRIZ, CRC Press LLC. EP_98

99 QC (1979): QC 1985, Vol.15, No.1, pp DeRosier, Joseph et al (2002): Using Health Care Failure Mode and Effect Analysis, The Joint Commission Journal of Quality Improvement, Vol. 28, No. 5, pp :,, Vol.36, No.1, pp EP_99

100 Sister Mary Jean Ryan and William P. Thompson, CQI and the Renovation of an American Health Care System A Culture Under Construction, ASQ Quality Press, Al Stubblefield, The Baptist Health Care Journey to Excellence Creating a Culture that WOWs!, John Wiley & Sons, Inc., EP_100

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