IT IT IT IT IT IT & IT IT IT & & ,000 & IT 8,700 24, SupportAssist TAM 5 ProSupport 95%

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1 Consultative Services Support and Deployment Services サービス総合カタログ製品の購入には当社の販売条件 Dell.jp/policy または当社と締結済みの再販契約またはディストリビューター契約または当社の再販業者またはディストリビューターが指定する販売条件が適用されます本カタログ掲載製品はなくなり次第終了となります Dell, EMC, 及び Dell EMC が提供する製品及びサービスにかかる商標は米国 Dell Inc. 又はその関連会社の商標又は登録商標です Intel インテル Intel ロゴ Intel Inside Intel Inside ロゴ Intel Atom Intel Atom Inside Centrino Centrino Inside Intel Core Core Inside Celeron Celeron Inside Pentium Pentium Inside はアメリカ合衆国およびその他の国における Intel Corporation の商標です AMD AMD arrow ロゴ FirePro ATI ATI ロゴ Radeon Athlon Sempron Turion Opteron ならびにその組み合わせは Advanced Micro Devices, inc. の商標です Microsoft Windows Windows 7 Office ロゴ Outlook Excel PowerPoint は米国 Microsoft Corporation の米国およびその他の国における登録商標ですその他の社名および製品名は各社の商標または登録商標です本カタログに記載されている仕様は 2017 年 1 月現在のものであり予告無く仕様を変更する場合もありますデル株式会社川崎市幸区堀川町 580 番地ソリッドスクエア東館 20F Tel Dell.co.jp

IT IT IT IT IT 167 55 IT & IT IT IT & & 55+

195 SupportAssist TAM 5 ProSupport 95% 167 55

2 IT IT IT IT IT IT & IT IT IT & & ,000 & IT 8,700 24, SupportAssist TAM 5 ProSupport 95% TAG NBD TAG TAG APOS After- Point-of- Sales ProSupport TAM SupportAssist TechDirect TAG TAG 15 TAG TAG 2 3

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FAXWeb UC & PBX IP IP IP Lync Server / Exchange Server IM/ 1 & Exchange Server UC 40% 40% 40% 40% 50% Forrester Research 2007 10 Exchange Server 2016 DAG Hyper-V Exchange Server 2016 Exchange

Skype for Business Server Enterprise Voice Exchange Unified Messaging Skype for Business Server 2015 OCS Lync 2010Lync 2013 Skype for Business Server 2015 SharePoint Server 2016 SharePoint Server

4 FAXWeb UC & PBX IP IP IP Lync Server / Exchange Server IM/ 1 & Exchange Server UC 40% 40% 40% 40% 50% Forrester Research Exchange Server 2016 DAG Hyper-V Exchange Server 2016 Exchange Exchange 2016 Domino Exchange2016 Exchange Skype for Business Server 2015 Skype for Business Server IM/ / Skype for Business Server Standard CAL Web / Skype for Business Server Enterprise CAL PBX PBX Skype for Business Server Enterprise Voice Exchange Unified Messaging Skype for Business Server 2015 OCS Lync 2010Lync 2013 Skype for Business Server 2015 SharePoint Server 2016 SharePoint Server 2016 SharePoint Server 2016 SharePoint SharePoint Server 2016 SharePoint SharePoint 2016 SharePoint Server SharePoint 2016 Office 365 Office 365 Exchange Online SharePoint Online Skype for Business Online Office 365 Active Directory Federation Services (ADFS) Exchange/SharePoint/Skype for Business (Office 365) Exchange Online SharePoint Online Hyper-V Microsoft Exchang Server IP IP UC 1 Exchange Online Windows Server 2012 Hyper-V Live Migration/Quick Migration Microsoft Lync Server Microsoft Lync Communicator Live Meeting IP Wi-Fi PBX PSTN PBX PBX Windows 10 OS OS Windows 10 Windows 10 1 Windows 10 Windows 10 PoC ChangeBase ACRApplication Compatibility Report Windows 10 Proof of ConceptPoC AD/WSUS 2 Windows 10 Windows 10 3 Windows 10 CWS Windows 10 PoC / Windows 10 UAT Active Directory Federation Services Active Directory AzureAD Azure AD ADFS 2 PC Day 1 Day 2 Day 3 Day 4 2 Week Lab Win 10 PC PC OA Dell ChangeBase Red Amber Green Windows 10 Windows Update 1 USB 5 PC 5 2 PCOS LTSB 6 7

TechDirect TechDirect Basic Deployment BIOS WIM

BIOS 24 365 Plus 30 CFI CFS BIOS CFICustom Factory

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6 MDS MDSMDS MDS CFI MDS HDD MDS PC PC PC PC HDD PC HDD DoD HDD SSD HDD SSD PC PC PC HDD SSD USB DoD 3 1 * BIOS HDD, Workgroup, IP,Gateway, Subnet Mask, DNS Windows Update PC MAC HDD/SSD/USB /CD/DVD/ /SD 3.5 HDD HDD * HDD/SSD/USB /CD/DVD/ / /SD HDD 50db * * MDS Absolute Data & Device Security Absolute Data & Device SecurityDDSPC DDS CFI / ServicePack CFI MDS PC BIOS DDS DDS Absolute Data Device Security Premium Absolute Data Device Security Professional CFI CFI CFI MDS Absolute DDS PC PC CFI PC CFI MDS MDS DDS PC MDS MDS VL OS 2 2 PC PC PC PC ID IP PC PC PC PC PC OS NIST PC DDS PC PC 10 11

7 Basic Deployment Plus OS SupportAssist Plus LeanDell Basic Deployment Plus ProSupport Plus / Plus Plus RAM Dell 4 I/O Dell SQL ServerExchangeHyper-V VMware ESX SAN Dell Auto Snapshot Manager Replay Manager P2V 1TB 4 vsphere Hyper-V 4 1TB Dell 4 I/O Dell 2 HBA Dell 42 Dell Dell 2 SAN SAN management vcenter Dell SAN Hyper-V VMware ESX VMware vcenter MicrosoftSCVMM BPR 4 Dell Dell MD SAN MD SAN PS PS SC SC FS7XXX FS7XXX FS8XXX FS8XXX Dell Flex 2 Basic Deployment Tier 1 Tier 2 Tier 1 Tier 2 Basic Deployment R 1U/2U R 4U M F 3xx/4xx/5xx/6xx M F 8xx/9xx Flex M1000e 4 10 FX Basic Plus Basic Plus ML 6010 ML 6000, 6020 & 6030 TL PS SC SC Disk 1xx SC Disk 2xx/4xx MD DAS & Disk MD SAN FS NX X N S C Z M Aerohive Wireless DSS C T R M F M1000e VRTX FX Nutanix XC Hadoop Quickstart MS Hybrid Cloud MS Storage Spaces MS Analytics Platform PSSC NSCZ VUE

8 OptiPlex LatitudePrecisionVostroXPSWyseChromebookVenue Customer Self-Replacement ProSupport ProSupport ProSupport Flex for Client ProSupport Plus for PCs and Tablets ProSupport HDD TAM ProSupport Plus 1,000 ProSupport Flex for Client 5,000 ProSupport TAM SupportAssist for PCs and Tablets 1.3 ProSupport ProSupportPlus ProSupportFlex TechDirect ProSupport API SupportAssist SupportAssist 2 HDD 2 TAM 1 2ProSupport Plus :00 16: :00 16: :00 16: :00-17:00 9:00 20:00 9:00 20: : : :00 2 HDD HDD RAID Latitude Latitude Rugged NB PC DT PC MWS FWS Tablet PC 1 PC PC ProSupport Precision OptiPlex XPS Vostro WYSE Chrome book NB NB MWS FWS DT NB DT NB DT Tablet Tablet Venue Venue Pro ProSupport Flex for Client 5,000 TAM 14 15

Customer Self-Replacement ProSupport Plus ProSupport TAM ProSupport 16 ProSupport 4 4 9:00 16:00 12 30 1 3 9:00 17:00 24 365 9:00 17:00 12 30 1 3 24 365 19:00 N/A ProSupport 24 365 ProSupport 4

24 365 TechDirect SupportAssist SupportAssist OS 7 SupportAssist API ProSupport Plus ProSupport Flex TAM SupportAssist HDD ProSupport 4 PowerEdge PowerVault EqualLogic Compellent PowerConnect

9 Customer Self-Replacement ProSupport Plus ProSupport TAM ProSupport 16 ProSupport 4 4 9:00 16: :00 17: :00 17: :00 N/A ProSupport ProSupport 4 SuppportAssist ProSupport Flex for Data Center 1,000 ProSupport TAM ProSupport Flex for Data Center ProSupport ProSupportPlus ProSupportFlex TechDirect SupportAssist SupportAssist OS 7 SupportAssist API ProSupport Plus ProSupport Flex TAM SupportAssist HDD ProSupport 4 PowerEdge PowerVault EqualLogic Compellent PowerConnect Force10 MD3 MD1 NX PS XC Nutanix SC W Brocade or 5 7 Cisco ProSupport Flex for Data Center 1,000 TAM 4 4 PowerConnect Lifetime Limited WarrantyLLW Extended Life WarrantyELW EOL

10 Compellent SC Copilot Compellent SC SC Copilot Copilot Compellent SC SupportAssist Compellent SC Compellent SC SupportAssist ProSupport ProSupportPlus PhoneHome Copilot HBA TCP 443 (SSL) PhoneHome X.509 IIS Web TAM SupportAssist OMEOpenManage Essestial Support Assist TechDirect SupportAssist Compellent Storage Center Internet Port 443 outbound open in the firewall Compellent IIS web Server web1.comp.com Compellent Phone Home Server SQL Server Database ProSupport Copilot SC SupportAssist Secure Console 22 Secure Console SC ssh SC Secure Console SecureConsole RSA 1024-bit key Diffie-Hellman TechDirect Advanced Encryption Standard (AES) 256-bit key TechDirect Compellent Storage Center Internet Secure Shell Tunnel Compellent SC Copilot 16 Copilot 4 4 9:00 17: Port 22 outbound open in the firewall 9:00 17: :00 N/A Compellent SSH Server TechDirect.com ios Android TechDirect TechDirect API TechDirect API API API 18 19

0725_Dell サービス総合カタログ.indd

0725_Dell サービス総合カタログ.indd Dell Services デルサービス総合カタログデルが提供するエンドツーエンドソリューショングローバルサポートサービスデルのサポートサービスエンタープライズ製品向けサポートサービスポートフォリオエンタープライズ製品のオンサイト対応サポートツールと自動化されたサポート TechDirect 製品の購入には当社の販売条件 Dell.jp/policy が適用されます本カタログ掲載製品は