4. 表 34. コンピテンシー尺度 (Spencer & Spencer, 1993) Spencer & Spencer 1993:
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1 第 5 章コンピテンシー ITO BPO IT ITO BPO ITO BPO 2011 第 1 節 ITO,BPO 業務に必要なコンピテンシー BEI Behavioral Even Interview BEI BEI 1 BEI Spencer & Spencer Spencer & Spencer ITO BPO A B A 17 B 18 A 19 B
2 4. 表 34. コンピテンシー尺度 (Spencer & Spencer, 1993) Spencer & Spencer 1993:
3 A 17 5 n n n n n n 246n 図 17. 現職務に必要なコンピテンシー 78
4 n 177 n 168 n 132 n 114 n 107n 102 n 100 n 図 18. 現職務に必要で, 自ら発揮できているコンピテンシー 79
5 n n 176n 174 n 171 n 168 n 165 n 159n 156 n 155 図 19. 現職務に必要だが, 発揮できていないコンピテンシー ITO BPO 80
6 ITO BPO 表 35. 現職務に必要なコンピテンシー ( 度数順 )
7 表 36. ITO,BPO 業務に携わる従業員のコンピテンシー モデル 第 2 節技術者の一般コンピテンシー モデルとの比較 ITO BPO Spencer & Spencer 1993 ITO BPO 3 XX X
8 表 37. 技術者の一般コンピテンシー モデル XXXXXX XXXXX XXXX XXXX XXXX XXX XXX XX XX XX XX X Spencer & Spencer 1993: 163 表 38. 本研究と一般モデルとの対比 XXXXXX XX XX X XXXX XXXX 第 3 節現職務に必要がないが, 発揮できるコンピテンシー ITO BPO
9 図 20 現職務に必要ないが, 発揮できると思うコンピテンシー 84
10 r.253 p.001r.114 p.05 r.129 p.05 r.148 p.05 ITO BPO 表 39. コンピテンシーと継続 転職意思の相関関係 Pearson N Pearson N Pearson N Pearson N Pearson N Pearson N 第 4 節まとめ ITO BPO 85
11 BEI Spencer & Spencer Spencer & Spencer ITO BPO ITO BPO ITO BPO ITO BPO 注 29 Web 30 Sree Rekha, K. R. and Kamalanabhan, T. J., A 86
12 Three-Dimensional Analysis of Turnover Intention Among Employees of ITES/BPO Sector, South Asian Journal of Management, Vol.17, No.3, 2010, Thatcher et al., Lee. P. S., Randall J. B., Turnover of Information Technology Workers: Examining Empirically the Influence of Attitudes, Job Characteristics, and External Markets, Journal of Management Information Systems, Vol.19 Issue 3, Number 3/Winter 2002/03, Sree Rekha, K. R. and Kamalanabhan, T. J., A Three-Dimensional Analysis of Turnover Intention Among Employees of ITES/BPO Sector, South Asian Journal of Management, Vol.17, No.3, 2010, HRM Human resource management Porter, L. W. Steers, R. M. Mowday, R. T. & Boulian, P. V Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology Kanungo, R. N The concept of alienation and involvement revisited. Psychological Bulletin, 86, Blau, G. J The measurement and prediction of career commitment. Journal of Occupational Psychology Doi Moi 参照文献 HRM HRM Human resource management Baroudi, J. J The impact of role variables on IS personnel work attitudes and intentions. MIS, Quarterly, 9, 4, Bartol, K. M Managing Information Systems Personnel: A review of the literature and Managerial Implications MIS Quarterly, Blau, G. J The measurement and prediction of career commitment. Journal of Occupational Psychology, Jason Bennett Thatcher, Lee. P Stepina, Randall J. Boyle, Turnover of Information Technology Workers: Examining Empirically the Influence of Attitudes, Job Characteristics, and External Markets, Journal of Management Information Systems, Vol.19 Issue 3, Number 3/Winter 2002/03, Dougherty, T. W., Bluedorn, A. C., and Keon, T. L Precursors of employee turnover: A multiplesample causal analysis. Journal of Occupational Behaviour, 6, Griffeth, et. al., 2000 A Meta-Analysis of Antecedents and orrelates of Employee Turnover: Update, Moderator Tests, 87
13 and Research Implications for the Next Millennium Journal of Management, Vol.26, No.3, Kanungo, R. N The concept of alienation and involvement revisited. Psychological Bulletin, 86, Michaels, CE and Spector, P E 1982 Causes of employee turnover: A test of the Mobley, Griffith, Hand, and Meglino Model, Journal of Applied Psychology, 67, Porter L. W. Steers R. M. Mowday R. T. & Boulian P. V Organizational commitment job satisfaction and turnover among psychiatric technicians. Journal of Applied Psychology Spencer, L. M., and Spencer, S. M Competence at Work, Willy.2001 Sree Rekha K R and T J Kamalanabhan 2010 A Three-Dimensional Analysis of Turnover Intention Among Employees of ITES/BPO Sector, South Asian Journal of Management, Vol.17, No.3,
第 1 章職務満足感 BPO 第 1 節 BPO 企業で働く従業員の職務満足感と早期離職問題 BPO ITO BPO 30 B S BPO BPO ただ安いから使っているわけではなく, 労働観の違いがある. BPO BPO 日本の地方都市では BPO がかっこいい仕事とは思われていない. そのような
第 1 章職務満足感 BPO 第 1 節 BPO 企業で働く従業員の職務満足感と早期離職問題 BPO ITO BPO 30 B S BPO BPO ただ安いから使っているわけではなく, 労働観の違いがある. BPO BPO 日本の地方都市では BPO がかっこいい仕事とは思われていない. そのような点からも, 魅力を感じて働いてくれる中国人に仕事をしてもらう方が良いと考えている. B 36 C 12
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