Systemwalker IT Service Management Systemwalker IT Service Management V11.0L10 IT Service Management - Centric Manager Windows

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1 Systemwalker IT Service Management Systemwalker IT Service Management V11.0L10 IT Service Management - Centric Manager Windows

2 Systemwalker IT Service Management Systemwalker Centric Manager IT Service Management Centric Manager

3 Microsoft MS MS-DOS Windows Windows NT Visual Basic Microsoft Cluster Server Microsoft Corporation Copyright 2006 BMC Software, Inc. All rights reserved. Copyright 2006 Fujitsu Limited. All rights reserved. Remedy Remedy Remedy BMC Software BMC Software BMC Software BMC Software, Inc. Systemwalker Systemwalker

4 IT Service Management Centric Manager IT Service Management Centric Manager IT Service Management Centric Manager IT Service Management Centric Manager IT Service Management Centric Manager A Port IT Service Management Port i

5 ...i CM A Port A.1 Server Port...26 II

6 1 IT Service Management Centric Manager Systemwalker IT Service Management( ITSM) Systemwalker Centric Manager( CM) CM Systemwalker *1 *1 ITSM Systemwalker Centric Manger V12.0L10 (Windows ) Systemwalker IT Service Management V11.0L10 Windows ITSM 1

7 2.2 ITSM User CM- CL CM- CL ITSM CM -SV ITSM-SV -CL ITSM User ITSMUser CM -CL ITSMUser CM -SV CM -SV ITSM-SV Windows Port ITSM-SV Port Error Port Port SV SV SV SV 2

8 3 3.1 Systemwalker Guide.pdf CMLink.def ITSM ITSM Readme.txt ITSM (Remedy Import) ITSM Remedy User Action Request System Remedy User 3

9 Remedy User Remedy User / Demo ( ) ITSM IP 4

10 Remedy User [ ] [ ] [ ] 5

11 Remedy User Remedy User CMLink.def CMLink.def ( C: SWITSM 6

Remedy Administrator Action Request System Remedy Administrator Remedy Administrator User Name Password User Name/Password Password Password User Name Password

12 Remedy Administrator Action Request System Remedy Administrator Remedy Administrator User Name Password User Name/Password Password Password User Name Password Preference Server Demo ( ) ITSM IP OK This version of the Action Request System is ready for use or evaluation without purchasing or activating an authorization key. 7

Import Definitions Remedy Administrator Tools

def Import Definition Add All Import Replace

13 Import Definitions Remedy Administrator Tools Import Definitions From Definitions File Import File Import File CMlink.def C: SWITSM CMLink.def Import Definition Add All Import Replace Object on the Destination Server Handle Conflicting Type Replace With New Type import 8

14 10 OK Import Definition Cancel readme.txt PATH PATH ITSM AR System Admin C: Program Files AR System Admin 9

15 3.2.4 Remedy User Remedy User Remedy User Remedy User Remedy User [ ] [ ] [ ] 10

16 SWITSM:CMEVENT:INST:MENU 11

17 \ \ 12

18 OK Remedy User

19 14

20 4 4.1 CM Remedy User Remedy User CM CM Systemwalker Systemwalker CentricManager Systemwalker 15

21 [Systemwalker ] ( 50 ) 16

22 CM CM

23 1 CM 18

24 OK 1 ITSM 19

25 Remedy User Remedy User Remedy User 20

26 Remedy IT Service Management 21

27 DB DB 22

28 4.1.2 Centric Manger 23

29 5 5.1 CM Systemwalker (20 ) Systemwalker Systemwalker > ITSM.arm CMEV CMEV CMEA ITSM CMEV0000 CMEV0000 CMEA0000 Mapping: 20007=$Field-9$ Mapping: 1=CMEV$Field-1$ Mapping: 20002=$Field-3$ Systemwalker 24

30 5.2 CM Systemwalker Centric Manager V12L20 "Trouble" : Ustatus_ t_ _-s_trouble <Enter> 5.3 CM ITSM > trace.log *** The Datafile given dosent exist. Will use the one in mapping file Import of c: win32app mpwal ker.dm mpbcmgui $$TEMP0 s tarted CM Centric Manager

31 A Port ITSM Port Port A.1 Server Port Remedy Administrator Action Request System Remedy Administrator Remedy Administrator User Name Password User Name/Password User Name Demo Password ( ) ITSM IP 26

32 ITSM Server Window ITSM Server Information Server Information TCP/IP Port Server Information Server Ports and Queues Server TCP/IP Port Port OK 27

ITSM Remedy Administrator Preference Server TCP Port

33 AR System Server Remedy Action Request System Server Remedy Action Request System Remedy Engine ITSM Remedy Administrator Preference Server TCP Port Server Port OK Server Remedy Action Request System Server 28

Oracle Application Server 10g(9

Oracle Application Server 10g(9 Oracle Application Server 10g (9.0.4) for Microsoft Windows J2EE Oracle Application Server 10g (9.0.4) for Microsoft Windows J2EE and Web Cache...2...3...3...4...6...6...6 OS...9...10...12...13...24...24