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1 15 12

2

3

4 - 1 -

5 - 2 -

6 - 3 -

7 - 4 -

8 - 5 -

9 - 6 -

10

11 - 8 -

12 8-9 -

13 - 10 -

14

15 (1)

16 (2)

17

18 (3)

19 (4)

20

21 (5)

22 - 19 -

23 - 20 -

24 (1)

25 (2)

26 - 23 -

27 (4)

28

29 (1)

30 (2)

31 NewhamEssexBrantree

32 - 29 -

33 (1)

34 (2)

35 - 32 -

36 - 33 -

37 (1)

38 1,

39

40

41

42 (2) 59 ( ) ( ) ( )

43 60 61 ( )

44 62 ( ) ( ) NPO

45

46

47

48

49

50 - 47 -

51 - 48 -

52 - 49 -

53 (2)

54 Audit Commission

55

56

57

58 (1)

59

60 (2) Performance measurement IT Mayer s report (1) (2) (3) (4)

61 2,000 2, ,584 22, ,523 33, Fund for the City of New York

62 2-59 -

63 - 60 -

64

65

66

67 - 64 -

68 85 stakeholders

69 64 69 (1)

70

71 - 68 -

72 (2)

73 (3)

74 (4)

75 (1)

76

77 - 74 -

78 - 75 -

79

80 - 77 -

81 7-78 -

82 2 (1)

83

84

85 (2)

86 - 83 -

87 - 84 -

88 - 85 -

89 ,

90 ( ) (1)

91 CRM Customer Relationship Management (2)

92 () ()

93 (3)

94 - 91 -

95 - 92 -

96 Mayor s Office of Operation

97

98

99 - 96 -

100 - 97 -

101 - 98 -

102 - 99 -

103

104

105

106

107

108

109

110

5 10 10-1 - 5 20-2 - - 3 - - 4 - 22 6 30 10 12 22 7 8 1 30 4 30 1 22 7 14 10 12 20 22 7 21 1 30 3 30-5 - - 6 - - 7 - 11 9 9 14 10 9 15 7 9 10 NPO - 8 - - 15 - - 16 - - 17 - - 19 - - 20 - - 21 - - 22

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