Web-ATMによる店舗向けトータルATMサービス

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1 Web- Total Service for Stores by Web- 土田敬之 阿久津和弘 山本耕司 高木晋作 川端正吾 幾見典計 あらまし Automated Teller Machine Web Web- Abstract Automated teller machines (s) for financial institutions have traditionally been offered for sale mainly as all-in-one terminals combining hardware and software. The Fujitsu Group started the total outsourcing service business including s and their operation in 2002 and has expanded the scale of the business. While the Fujitsu Group started late as a player in the convenience store market, we as Fujitsu Frontech took advantage of the device and system development technologies we have owned for some time to successfully enter into the convenience store market in 2004 with the service for stores. To provide the service for stores, we developed a Web- system with new architecture to take the place of the conventional systems in order to satisfy the requirements of low operational cost and small footprint, allowing the systems to be sold to and installed in outlets. We launched specialized s with improved reliability and maintainability for the outsourcing service and, as of the end of March 2013, about 4400 units are in operation in five financial institutions. The Web- system intended for the outsourcing service includes subsystems required for outsourcing services such as monitoring, security transport support and operation systems. In addition, the business know-how that Fujitsu Frontech has acquired by actually operating s is fed back to the system on a day-to-day basis for improvement. This paper describes the service for stores, which has created a new trend of outsourcing services. The service is a total solution that takes advantage of Fujitsu Frontech s strength in one-stop implementation for the development of s and related systems and the monitoring, security transport and operation service business. FUJITSU. 64, 4, p ,

2 Web- による店舗向けトータル サービス まえがき Automated Teller Machine FTEC FTEC IDC Internet Data Center Web / Web 図 -1 ビジネスモデル 図 店舗向け サービス スー ー ー ト ビ ススト サービス サービス FUJITSU. 64, 4 07, 2013

3 Web- による店舗向けトータル サービス トータルサービスを実現するサービス運用 サービス 店舗 -2 図 店 ター FTEC サービス ール サービス 計 作 サービス ート ス ス ス 計 IDC -3 FUJITSU. 64, 4 07,

4 Web- による店舗向けトータル サービス 1 FTEC 2 3 FTEC 新アーキテクチャ Web- システムのソフトウェア技術 HDD 7 / Web- Web- 図 -4 Web- Web ス Web- ス IDC Web サー サー ータ ースサー ート サー サー サー -4Web- 408 FUJITSU. 64, 4 07, 2013

5 Web- による店舗向けトータル サービス Web- Web Web- Web- 図 -5 OS Web1 Web アウトソーシング専用 の構成 特徴 Web- 図 -6-6 ス Web- ス サー ター ート ータ ースサー Web サー ー HTML -5Web- FUJITSU. 64, 4 07,

6 Web- による店舗向けトータル サービス 1 HDD HDD CE サービス運用品質向上への取組み ISO9000 ISO20000 ISO27000 HDI Help Desk Institute ITIL Information Technology Infrastructure Library 19HDI 14 今後の設置店向けサービス拡大への取組み むすび Web- FTEC FTEC 410 FUJITSU. 64, 4 07, 2013

7 Web- による店舗向けトータル サービス 著者紹介 土田敬之 ( つちだたかゆき ) 高木晋作 ( たかぎしんさく ) 阿久津和弘 ( あくつかずひろ ) Web- 川端正吾 ( かわばたしょうご ) 山本耕司 ( やまもとこうじ ) 幾見典計 ( いくみのりかず ) FUJITSU. 64, 4 07,

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