1
2
3
1
2
3
, 4
!! 5
6
7
7
286 286 20 27 27 27 27 27 27 27 31 2631 471741 47 1,286 100.0 73.9 16 2213 24 2312 7
8
9
10
11
ー ー ( (ー ) ) 12
13
14 27
15
ッッー ー ) っ ー (ィ ( ()( ー ー ) ー )( ) 16
17
27 っ ー っ っ っ っ 18
27 っ っ っ っ っ ー 19
20 28
21
22
23
~~~ ~ ( ( ) ) ) ) ッ ォ ( ー ー ー 24
25
27 っ っ っ っ ー っ 26
っ っ っ っ ー っ 27
っ っ っ っ ー っ っ 28
29 28
っ っ ( ) っ っ っ 30
27 31
32
31
32
33 26 26 27 26 26 26 27 26 2810261130 01010 7.27.0 4445 329 1 27 25.028 5.0 26 2627
34 26 25 26 2530.12630. PDCA 100 27 10 10 KPI 本効果検証の対象
35 27 28 KPI KPI 27 28 27 25.028 5.0 28 40.029 5.7 28 29 28 29 KPI 2829
36
26 37
26 38
26 っ ー っ っ ー ー っ ー ィ ー ー 39
40 (%)
41
26 42
43 (%)
44 26
45
26 46
47
34
(42.6) (89.4) (93.6) (21.2) (47.6) (54.4) (83.0) (97.9) (100.0) (34.8) (50.5) (52.6) (8.5) (14.9) (14.9) (4.0) (8.1) (10.1) (8.5) (2.1) - (35.5) (22.3) (20.1) (8.5) - - (16.4) (3.9) (2.7) 47
(19.2) (3.2) 1 (80.9) (95.4) 2 - (1.4) (68.1) (14.9) 1 (31.9) (82.7) 2 - (2.3) (27.7) (3.5) 1 (72.3) (93.7) 2 - (2.8) (87.2) (30.8) 1 (12.8) (67.1) 2 - (2.1) (34.0) (7.2) 1 (66.0) (91.8) 2 - (1.0) (74.5) (40.4) 1 (25.5) (57.9) 2 - (1.6) 48
(21.3) - 1 (78.7) - 2 - - - (18.7) 1 - (76.7) 2 - (4.7) (80.9) 1 (19.2) 2 - (32.4) (66.3) (1.3) (29.8) 1 (70.2) 2 - (2.4) (96.1) (1.5) (78.7) (14.5) 1 (66.0) (24.9) 2 (72.3) (42.0) 3 (8.5) (51.9) 4 - (2.6) (97.9) 1 (2.1) 2 - (65.8) (32.5) (1.7) (97.9) 1 (2.1) 2 - (79.4) (19.2) (1.4) (46.8) - 1 (29.8) - 2 (17.0) - 3 (6.4) - 4 49
(21.3) (14.9) (17.0) (2.1) (46.8) - (0.5) (1.3) (8.0) (1.0) (85.3) (4.1) (14.9) (8.5) (12.8) - (66.0) (2.1) (0.3) (0.2) (2.7) (0.4) (92.5) (4.0) (12.8) (6.4) (17.0) (8.5) (61.7) - (1.1) (1.9) (9.3) (2.2) (82.1) (3.8) (27.7) (4.3) (17.0) (4.3) (48.9) - (1.9) (2.5) (17.2) (4.4) (71.1) (3.5) (31.9) (12.8) (51.1) - (12.8) - (2.5) (2.0) (13.2) (0.8) (78.3) (4.1) (46.8) (17.0) (12.8) (2.1) (23.4) - (4.7) (5.1) (12.3) (5.4) (70.5) (3.5) (14.9) (8.5) (2.1) (12.8) (61.7) - (1.5) (1.1) (2.5) (1.7) (89.5) (4.1) (23.4) (14.9) (14.9) (2.1) (51.1) - (1.9) (1.5) (7.7) (2.2) (82.9) (4.1) (23.4) (8.5) (19.2) (2.1) (53.2) - (0.2) (2.1) (10.3) (1.2) (82.3) (4.2) (21.3) (8.5) (10.6) (2.1) (59.6) - (0.9) (1.2) (7.1) (0.9) (86.2) (4.0) (2.1) (4.3) (4.3) (2.1) (87.2) - (0.2) (0.3) (1.1) (0.7) (93.6) (4.2) (4.3) (12.8) (48.9) (12.8) (27.7) - (1.8) (12.6) (32.9) (8.9) (45.0) (2.3) - - (2.1) - (97.9) - (0.2) (0.3) (0.5) (0.7) (94.3) (4.0) - (4.3) - - (95.7) - - (2.3) (10.9) (2.5) (81.0) (4.0) (12.8) (6.4) (8.5) (2.1) (38.3) (36.2) (1.9) (1.5) (5.3) (0.6) (68.6) (22.3) 50
(79.2) 1 (20.8) 2 (48.8) (51.2) (80.0) 1 (20.0) 2-3 - (65.9) (9.8) (22.0) (2.4) 51
(54.6) 1 (9.1) 2 (22.7) 3 (9.1) (49.6) (12.2) (30.2) (7.9) (4.3) (70.2) (25.5) (6.1) (44.9) (49.0) - (72.3) (27.7) (3.7) (46.5) (49.8) (12.8) (51.1) (36.2) (6.1) (40.2) (53.7) (17.0) (38.3) (44.7) (4.5) (40.7) (54.8) (19.2) (57.5) (23.4) (6.6) (42.8) (50.6) - - (100.0) (1.9) (8.3) (89.7) - (26.2) 1 - (51.3) 2 - (30.9) 3 - (24.0) 4 - (21.8) 5 - (4.0) 6 - (10.6) 7 (50.0) (40.9) 8 (50.0) (20.8) 9 (50.0) (11.0) 10 (10.8) 52
(37.5) (17.9) 1 (12.5) (30.7) 2 (18.8) (28.0) 3 - (8.6) 4 (6.3) (22.2) 5 (18.8) (41.3) 6 - (8.6) 7 (37.5) (22.2) 8 - (17.9) 9 (18.8) (12.1) 10 (12.5) (10.5) (51.1) (29.8) (14.9) (2.1) (2.1) (9.6) (77.1) (0.9) (7.1) (5.2) (31.9) (42.6) (14.9) (8.5) (2.1) (3.1) (81.5) (1.5) (8.1) (5.8) (29.8) (61.7) (4.3) (2.1) (2.1) (11.4) (72.7) (3.1) (7.9) (5.0) (46.8) (36.2) (6.4) (8.5) (2.1) (19.8) (62.7) (3.4) (9.9) (4.3) (87.2) (6.4) (4.3) (2.1) - (15.1) (65.3) (4.0) (10.4) (5.2) (61.7) (19.2) (10.6) (6.4) (2.1) (15.8) (58.2) (7.5) (14.1) (4.4) (17.0) (61.7) (8.5) (10.6) (2.1) (2.3) (76.3) (3.0) (13.1) (5.4) (46.8) (34.0) (12.8) (4.3) (2.1) (9.6) (68.4) (5.1) (11.6) (5.3) (44.7) (14.9) (8.5) (29.8) (2.1) (10.4) (67.7) (4.5) (12.7) (4.7) (36.2) (14.9) (21.3) (27.7) - (7.1) (69.8) (4.0) (13.9) (5.2) (4.3) (57.5) (12.8) (25.5) - (0.9) (81.9) (1.1) (10.6) (5.6) (53.2) (29.8) (12.8) (2.1) (2.1) (40.5) (36.0) (10.0) (10.9) (2.6) - (83.0) - (14.9) (2.1) (0.1) (84.8) (0.7) (9.1) (5.4) (2.1) (66.0) (14.9) (14.9) (2.1) (11.7) (64.2) (6.1) (14.2) (3.7) (14.9) (12.8) (10.6) (2.1) (59.6) (5.8) (48.3) (3.6) (4.5) (37.9) (41.9) (46.3) 1 (19.4) (33.3) 2 (16.1) (19.0) 3 (9.7) (19.3) 4 (12.9) (29.8) 5 (12.9) (25.2) 6 - (9.3) 7 (38.7) (46.0) 8 - (13.9) 9 (45.2) (5.1) 10 - (2.8) 53
(91.5) (66.7) 1 (51.1) (18.3) 2 - (13.5) 3 (10.6) (28.1) 4 (10.6) (5.1) 5 (2.1) (6.2) 6 (19.1) (18.2) 7 (44.7) (35.4) 8 (2.1) (13.4) 9 (4.3) (12.6) 10 - (17.9) 11 (4.3) (5.6) 12 (17.0) (27.4) 13 (27.7) (18.5) 14 - (3.2) 15 (10.6) (5.8) 16 (8.5) (5.9) 17 - (2.9) 18 (2.1) (4.7) 19 - (1.7) 54
(42.6) (10.6) (40.4) (6.4) (17.0) - (1.7) (4.0) (27.3) (2.9) (63.1) (2.6) (53.2) (8.5) (25.5) (8.5) (25.5) - (2.3) (0.9) (6.8) (0.9) (86.2) (3.1) (31.9) (2.1) (6.4) (4.3) (57.5) - (1.9) (0.2) (1.2) (0.7) (92.7) (3.3) (14.9) (6.4) (21.3) (4.3) (55.3) - (1.5) (3.2) (31.7) (6.1) (56.1) (1.9) (25.5) (4.3) - (14.9) (55.3) - (0.9) (0.2) (0.9) (1.4) (93.4) (3.3) (72.3) (2.1) (51.1) (2.1) - - (1.2) (3.5) (13.8) (0.5) (77.2) (3.8) - (2.1) (2.1) (4.3) (89.4) (2.1) (0.3) (0.2) (0.8) (0.9) (94.3) (3.6) (8.5) (2.1) (10.6) (8.5) (68.1) (2.1) (1.5) (1.2) (7.5) (3.3) (83.1) (3.6) (14.9) (2.1) (4.3) - (17.0) (66.0) (2.0) (0.9) (2.5) (0.1) (42.4) (52.5) 32.4 6.0 34.6 1.4 2.9 0.3 5.6 0.9 (29.0) (25.8) (9.7) (6.5) (6.5) (64.5) (37.3) (16.7) (12.7) (39.7) (15.9) (23.8) (29.0) (19.4) (16.1) (3.2) (9.7) (61.3) (4.8) (1.6) (0.8) - (0.8) (95.2) (61.3) (74.2) (48.4) (54.8) (25.8) (41.9) (9.7) (9.7) (9.7) (19.4) (25.8) (19.4) (29.4) (11.1) (11.9) (5.6) (8.7) (2.4) (10.3) (2.4) (2.4) (3.2) (62.7) (84.9) 55
(12.9) (35.5) (16.1) (6.5) (12.9) (64.5) (15.1) (39.7) (31.8) (44.4) (8.7) (25.4) (51.6) (71.0) (54.8) (38.7) (12.9) (29.0) (15.1) (23.8) (20.6) (19.1) (4.8) (64.3) (29.0) (35.5) (16.1) (16.1) (3.2) (61.3) (3.2) (4.8) (3.2) (2.4) (0.8) (95.2) (64.5) (74.2) (61.3) (64.5) (16.1) (19.4) (9.5) (10.3) (8.7) (9.5) (3.2) (85.7) 42.6 3.5 21.3 1.3 0.3 0.2 1.5 0.8 (17.0) (74.5) (8.5) (7.3) (54.8) (18.1) (14.9) (76.6) (8.5) (6.9) (54.6) (18.7) (6.4) (78.7) (14.9) (2.3) (58.2) (19.7) (2.1) (85.1) (12.8) (2.6) (58.2) (19.4) (17.0) (68.1) (14.9) (10.4) (52.2) (17.6) (14.9) (53.2) (31.9) (23.0) (39.2) (18.1) (17.0) (51.1) (31.9) (21.2) (40.7) (18.4) - (6.4) (93.6) (0.9) (9.8) (69.5) (36.4) (29.3) 1 (45.5) (54.8) 2 (18.2) (35.3) 3 (18.2) (29.2) 4 (18.2) (29.9) 5 - (3.8) 6 - (13.6) 7 (63.6) (34.1) 8 - (24.9) 9 (9.1) (2.6) 10 - (7.8) 56
(34.5) (26.7) 1 (24.1) (49.9) 2 (34.5) (34.2) 3 (10.3) (24.8) 4 (3.5) (24.0) 5 - (5.5) 6 (6.9) (11.0) 7 (55.2) (35.0) 8 - (19.4) 9 (31.0) (6.8) 10 (10.3) (6.6) (30.3) (34.0) 1 (24.2) (48.1) 2 (24.2) (32.7) 3 (9.1) (25.3) 4 (6.1) (25.7) 5 (12.1) (14.8) 6 (9.1) (10.2) 7 (69.7) (36.6) 8 (6.1) (22.2) 9 (12.1) (4.0) 10 - (6.4) - (29.0) 1 - (41.4) 2 - (27.7) 3 - (25.4) 4 - (21.3) 5 - (7.4) 6 - (9.2) 7 - (29.7) 8 - (12.1) 9 - (2.9) 10 (100.0) (21.5) 11 - (7.2) 57
(68.1) (17.0) (6.4) (8.5) - (28.9) (50.9) (3.0) (12.9) (4.4) (59.6) (14.9) (8.5) (17.0) - (9.1) (72.5) (1.9) (10.7) (5.8) (29.8) (44.7) (6.4) (17.0) (2.1) (1.9) (78.6) (1.4) (11.8) (6.3) (29.8) (44.7) (2.1) (21.3) (2.1) (33.0) (51.1) (2.0) (9.4) (4.5) (23.4) (31.9) (29.8) (12.8) (2.1) (0.9) (81.6) (1.1) (10.4) (6.1) (97.9) - (2.1) - - (17.7) (66.2) (1.7) (8.8) (5.7) (4.3) (74.5) - (19.2) (2.1) (0.7) (82.4) (1.0) (9.9) (6.1) (8.5) (57.5) (4.3) (27.7) (2.1) (5.6) (72.5) (1.2) (14.9) (5.9) (6.4) (6.4) - - (87.2) (2.8) (29.8) (0.5) (2.8) (64.2) 58
(31.9) (6.4) 1 (44.7) (8.9) 2 (25.5) (85.5) (93.6) (11.2) 1 (6.4) (79.2) 2 - (0.9) 3 - (8.7) (66.7) (23.1) 1 (33.3) (41.7) 2 - (5.7) 3 - (6.2) 4 - (23.3) 5 - (26.6) 6 - (4.9) 7 (33.3) (1.8) 59
(61.7) (22.4) (36.2) (74.4) (2.1) (3.2) (89.4) (24.8) (10.6) (71.9) - (3.3) (97.9) (79.3) - (17.3) (2.1) (3.4) (100.0) (50.9) - (44.8) - (4.4) (93.6) (46.7) (4.3) (49.2) 1 2 1 2 1 2 1 2 1 2 (2.1) (4.0) 60
(41.3) (50.0) 1 (45.3) (39.6) (24.0) (19.8) 3 (1.3) (2.8) 2 (44.0) (61.3) 1 (49.3) (34.0) 2 (2.7) (0.0) 3 (4.0) (4.7) (46.7) (57.6) 1 (66.7) (45.3) 2 (16.0) (8.5) 3 (2.7) (8.5) 4 (44.0) (19.8) 5 (14.7) (26.4) 6 (10.7) (7.6) 7 (2.7) (7.6) 8 (8.0) (9.4) 9 (2.7) (1.9) 61
(66.7) (66.7) 1 (41.7) (44.4) 2 (41.7) (11.1) 3 (41.7) (0.0) 4 (25.0) (0.0) 5 (0.0) (0.0) 6 (16.7) (0.0) 7 (0.0) (0.0) 8 (16.7) (33.3) 9 (0.0) (0.0) 10 (0.0) (0.0) (40.0) (43.4) (62.7) (9.4) (9.3) (2.8) (10.7) (13.2) (2.7) (1.9) (16.0) (6.6) (14.7) (23.6) (12.0) (12.3) (6.7) (3.8) (12.0) (17.9) (25.3) (13.2) (5.3) (6.6) (8.0) (7.6) (36.0) (15.1) (1.3) (0.9) (34.7) (15.1) (4.0) (2.8) (25.3) (9.4) (1.3) (1.9) (17.3) (29.3) (32.0) (25.5) (4.0) (9.4) (5.3) (8.5) (0.0) (3.8) (10.7) (25.5) (0.0) (0.9) (4.0) (11.3) (0.0) (0.0) (0.0) (0.0) (0.0) (0.0) (41.3) (30.2) (5.3) (7.6) (9.3) (10.4) (9.3) (9.4) (2.7) (4.7) (12.0) (6.6) 1 (57.3) (62.3) 2 (52.0) (30.2) 3 (13.3) (8.5) 4 (5.3) (11.3) 5 (36.0) (20.8) 6 (12.0) (11.3) 7 (9.3) (17.0) 8 (18.7) (2.8) 9 (34.7) (24.5) 10 (36.0) (19.8) 11 (26.7) (10.4) 12 (20.0) (19.8) 13 (41.3) (35.9) 14 (56.0) (25.5) 15 (24.0) (4.7) 16 (4.0) (4.7) 17 (0.0) (0.0) 18 (2.7) (2.8) (6.7) (8.5) 1 (25.3) (32.1) 2 (32.0) (34.0) 3 (38.7) (30.2) 4 (2.7) (4.7) 62
(0.0) (0.0) (0.0) (0.0) (1.3) (9.3) (6.7) (26.7) (32.0) (6.7) (0.0) (0.0) (0.0) (0.0) (0.0) (2.8) (13.2) (12.3) (26.4) (30.2) (7.6) (0.0) (17.3) (7.6) (29.3) (57.6) 1 (68.0) (38.7) 2 (2.7) (3.8) (49.3) (25.5) 1 (10.7) (10.4) 2 (21.3) (32.1) 3 (16.0) (27.4) 4 (2.7) (4.7) 63
72
73
!! 65
66
66
67 R R R
68 R R
69 R R R R
70 R R R R
R R R R R R R R 71
72 R R R R R R R R R
R R R R R 73
R R R R R R R 74
R R R R R R 75
R R R R R R 76
77 R R R R R R
78 R R R R
R R R R R R R R R 79
R R R R R R R R R 80
81
82
81
ↁ 82
83 ↁ ↁ ↁ
84 ↁ
ↁ ↁ ↁ ↁ ↁ 85
86 ↁ
87
88
ↁ ↁ 89
90 ↁ ↁ ↁ ↁ
ↁ ↁ 91
92
ↁ ↁ ↁ ↁ ↁ ↁ ↁ 93
ↁ 94
95
96
97 ↁ ↁ ↁ ↁ
98 ↁ ↁ ↁ ↁ
ↁ ↁ ↁ ↁ 99
100 ↁ ↁ, 45% 2, 25% 3, 11%, 19% 350, 53%, 40%, 6%, 0%, 0% 346, 59%, 39%, 2%, 0% 346
101
102
103
104
105
106 ↁ
107
108 ↁ ↁ ↁ ↁ ↁ
109
110 ↁ 187 185 69 50 29 15 3 0 50 100 150 200 Q
ↁ ↁ ↁ ↁ ↁ 111
ↁ ↁ 112
113
114
ↁ ↁ ↁ ↁ 115
ↁ ↁ ↁ 116
117 ↁ ↁ ↁ
ↁ ↁ 118
119 ↁ
120
121 ↁ ↁ ↁ ↁ ↁ
122
ↁ ↁ ↁ ↁ ↁ 123
0% 20% 40% 60% 80% 100% 30.3% 31.1% Q 27 183 23.9% 34.4% 25.5% 18.6% 12.8% 6.9% 12.0% 3.8% 0% 20% 40% 60% 80% 100% 17.1% Q 27 37 24.3% 26.8% 27.0% 14.6% 18.9% 24.4% 24.3% 17.1% 5.4% Q 27 13 0% 20% 40% 60% 80% 100% 50.0% 53.8% 37.5% 38.5% 12.5% 0.0% 7.7% 0.0% Q 27 183 0% 20% 40% 60% 80% 100% 54.3% 67.2% 38.8% 31.1% 5.9% 1.1% 1.6% 0.0% Q 27 37 0% 20% 40% 60% 80% 100% 39.0% 43.2% 39.0% 40.5% 22.0% 0.0% 16.2% 0.0% Q 27 13 0% 20% 40% 60% 80% 100% 87.5% 84.6% 12.5% 12.5% 0.0% 15.4% 7.7% 0.0% 124
ↁ 125
126
127 ↁ ↁ ↁ ↁ
ↁ 128
ↁ ↁ ↁ ↁ Q Q 60.0 50.0 40.0 30.0 70.0 11.4 18.6 20.0 10.0 74.2 9.1 16.7 0.0 50.0 48.6 28.6 34.3 14.3 25.7 57.6 53.0 33.3 28.8 22.7 16.7 129
130 ↁ
' ' ' ' ' ' ' ' ' ' ' 131
132
133
134
135
136
137
138 ↁ ↁ ↁ ↁ
139
140
ↁ ↁ 141
142
143 ↁ
ↁ ↁ 144
145
146
147
148
ↁ ↁ ↁ ↁ ↁ ↁ 149
ↁ 150
151
152
153 ↁ ↁ ↁ ↁ
154 ↁ ↁ ↁ ↁ
ↁ ↁ ↁ ↁ ↁ ↁ 155
156