Contents 2 8 18 22 24 26 28 30 32 34 36 38 39 40 41 42 48 54 55 75

2

3

4

5

6

7

8 ACT2003 11 12 10 9 8 0 50 70 60

9

10 0 6,000 3,000 9,000 12,000 15,000 11 12 10 9 0 20,000 10,000 30,000 40,000 50,000 11 12 10 9

b b b b b b CSCustomer Satisfaction 11

12

13

14

15

150 100 50 0-50 -100-150 16

17

18

8 9 10 11 12 240,461 235,476 238,443 85,110 33,955 23,259 49,359 18,350 13,191 307,108 321,894 369,061 7,660,111 7,739,544 7,942,695 1 396.49 415.56 438.21 11 63.68 23.69 16.90 22.29 9.19 8.87 9.23 9.70 10.56 5.83 3.81 18.31 25.20 214,501 278,356 163,069 399,040 26,127 12,731 186,483 263,920 156,060 4,734 4,572 2,022 2,054 80,000 2,500 12 60,000 40,000 20,000 2,000 1,500 1,000 500 0-500 10 8 6 4 2 0 10 11 12-1,000 10 11 12 0 8 9 10 11 12 19

20 0 20,000 40,000 60,000 80,000 12 11 10 9 8 0 9,000 12,000 15,000 6,000 3,000 12 11 10 9 8

8 9 10 11 12 296,479 265,593 223,353 213,700 218,827 63,673 65,411 33,791 66,075 79,460 4,708 120,827 90,258 29,830 23,202 5,120 121,815 52,775 16,285 13,107 106,881 106,881 106,881 106,888 121,019 777,879 777,879 777,879 777,911 845,521 390,062 264,357 305,782 318,262 365,439 7,841,754 7,658,972 7,574,927 7,672,781 7,906,943 6,642,008 6,403,675 6,402,320 6,609,627 6,792,637 5,978,858 5,793,167 5,746,782 5,619,200 5,597,488 1,143,471 1,053,656 920,486 1,055,838 1,485,083 1 501.44 339.84 393.09 409.12 432.20 1 5.00 5.00 5.00 5.00 5.00 1 2.50 2.50 2.50 2.50 2.50 11 6.58 156.59 67.84 20.93 16.72 1 19.70 9.08 9.53 10.45 1.32 5.34 4.12 107.90 20.73 25.47 75.95 23.88 30.96 4,875 4,771 4,670 4,024 3,892 556 604 2,000 1,000 900 1,500 800 600 1,000 600 400 300 500 200 0 0 8 9 10 11 12 0 8 9 10 11 12-1,500 8 9 10 11 12 21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

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39

h 40

41 b b b b b b b b b b b b b b b b b b

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ 42

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ 43

44 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ 45

$ $ H $ $ $ $ $ $ H H H $ $ $ $ $ 46

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ H $ 1133 Avenue of the Americas, 15th Floor, New York, N.Y.10036, U.S.A. Unit 2510, One Pacific Place, 88 Queensway, Hong Kong 3rd Floor Atlas House,1 King Street, London EC2V 8AU, U.K. Room 707, Shanghai International Trade Center, 2200 Yan-An Road(west), Shanghai, P.R.C. 20 Collyer Quay, #08-03 Tung Centre, Singapore 049319 47

48

49

50

51

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54

Contents 56 58 64 65 65 67 69 71 55

56

Atlas House, 1 King Street, London EC2V 8AU The United Kingdom TEL : 44-20-7315-3115 Ugland House, P.O.Box 309, George Town, Grand Cayman, Cayman Islands, British West Indies 57

454,186 122,723 60 111,967 30,886 1,054,150 5,651,663 2,834 128,586 117,783 108,607 154,226 198,131 2 7,739,544 187,422 139,200 24 205,789 17,282 1,487,836 5,608,711 2,294 141,424 116,702 92,776 143,899 200,665 2 7,942,695 6,592,792 71,322 54,930 5,371 150,263 200 17,000 29,985 274,969 14,205 30,401 69 34 9,388 2,441 154,226 7,407,602 6,779,627 198,237 18,171 4,730 137,968 259 45,500 172,806 21,286 30,764 70 35 9,389 1,648 143,899 7,564,395 10,047 9,238 106,888 84,047 13,343 119,057 323,337 3 1,439 321,894 7,739,544 121,019 98,178 13,346 128,324 9,864 224 370,507 6 1,439 369,061 7,942,695 58

235,476 179,905 142,788 23,870 330 6,744 6,172 25,747 2,003 3,712 24,108 201,521 47,103 24,581 926 728 3,434 418 17,013 6,897 338 5,028 86,214 55,938 20,130 35,807 33,955 417 352 13 51 807 807 33,566 221 13,978 1,015 18,350 238,443 179,061 140,874 25,004 1,203 9,549 2,429 24,543 882 6,117 27,838 215,184 47,204 29,826 463 1,571 2,906 778 11,657 7,410 187 2,219 82,648 75,513 43,898 31,615 23,259 49 33 6 9 1,518 1,516 2 21,790 198 8,971 570 13,191 104,579 3,872 3,872 18,350 119,057 119,057 3,924 3,872 48 2 13,191 128,324 59

33,566 5,428 1,483 219 10,857 2 10,689 512 179,905 47,103 3,317 10 122 426 76,193 938 131,144 173,035 172,811 122,731 44,811 7,587 611 772 180,267 51,784 24,479 214,741 239 214,501 504,215 239,208 104,894 2,395 97 2,269 1,610 163,069 30,000 3,869 3 0 26,127 122 77,437 186,483 263,920 21,790 4,592 819 293 2,534 363 14,205 21,286 179,061 47,204 10,072 95 92 1,482 93,821 640 42,952 186,834 126,914 2,295 158,938 16,440 36,759 43,572 540 58 183,016 58,800 63,223 278,314 41 278,356 1,378,163 393,885 576,141 163 13,692 5,705 1,273 399,040 4,000 14,000 28,500 1,724 3,872 167 3 12,731 92 107,859 263,920 156,060 60

61

62

63

11 12 105,445 119,572 84,047 98,178 116,754 126,023 10,047 9,247 224 A 316,295 352,798 45 114 45 7,561 45 10,229 10,231 40,931 31,938 109,200 119,300 109,200 119,300 160,475 169,031 B 160,475 169,031 C D 2,673 E 476,771 519,155 4,736,172 4,738,457 161,018 161,029 F 4,897,190 4,899,486 G 14,764 16,513 H 1,181 1,321 F+G I 4,911,955 4,915,999 E I 9.70 10.56 64

11 12 486 574 1,550 2,750 3 249 183 1,292 1,036 3,578 4,545 11 12 4,384 (1,974) 4,233 (1,987) 350 (48) 339 (67) 4,734 (2,022) 4,572 (2,054) 11 12 166,476 14,173 744 179,905 164,322 16,292 1,553 179,061 34,501 13,236 722 47,014 33,629 14,919 1,408 47,139 131,975 937 21 132,891 130,692 1,373 144 131,921 25,930 57 241 25,747 24,653 68 178 24,543 6,936 56 95 6,897 7,398 82 70 7,410 18,993 1 145 18,849 17,255 14 107 17,133 2,003 2,003 882 882 331 6 338 155 31 187 1,672 6 1,665 726 31 694 3,391 320 3,712 5,882 234 6,117 4,467 560 5,028 1,703 515 2,219 1,076 240 1,316 4,178 280 3,898 65

11 12 69,324 2,373 1,292 70,405 71,756 3,105 1,016 73,845 1,664 141 7 1,799 1,643 162 15 1,790 2.40 5.97 2.55 2.28 5.24 2.42 57,423 437 359 57,501 57,153 673 574 57,252 1,414 19 5 1,427 1,391 26 9 1,408 2.46 4.45 2.48 2.43 3.94 2.46 7,957 1,854 34 9,777 10,211 2,310 33 12,488 153 85 0 238 121 129 1 250 1.92 4.61 2.44 1.19 5.61 2.00 637 0 637 1,019 0 1,019 3 0 0 3 12 0 12 0.51 4.65 0.51 1.17 6.25 1.18 2,311 79 156 2,233 2,999 118 163 2,954 63 4 0 67 89 6 0 95 2.72 5.98 3.01 2.98 5.28 3.23 68,251 2,519 1,259 69,511 70,649 3,102 982 72,769 345 132 7 470 336 149 14 471 0.50 5.25 0.67 0.47 4.80 0.64 64,385 971 158 65,198 65,982 1,805 163 67,625 197 48 0 245 182 115 0 298 0.30 4.97 0.37 0.27 6.40 0.44 523 145 669 354 60 415 0 8 9 0 3 4 0.19 5.67 1.38 0.19 6.56 1.11 1,098 1,098 2,359 2,359 7 0 7 15 15 0.66 0.66 0.66 0.66 1,683 238 359 1,561 1,561 402 574 1,389 31 8 5 34 28 9 9 29 1.89 3.47 2.19 1.85 2.38 2.09 11 12 25,930 57 241 25,747 24,653 68 178 24,543 5,695 26 77 5,644 5,925 26 92 5,859 7,824 16 14 7,827 8,099 36 9 8,125 6,704 89 6,615 4,896 29 4,866 1,655 1,655 1,497 1,497 411 411 438 438 1,193 14 56 1,151 1,389 5 46 1,348 6,936 56 95 6,897 7,398 82 70 7,410 1,402 56 1,458 1,438 23 1,462 66

11 12 2,003 2,003 882 882 1,436 1,436 317 317 23 23 297 297 269 269 541 541 331 6 338 155 31 187 290 6 296 134 31 165 41 41 21 21 11 12 1,119 1,119 2,057 2,057 34 34 36 36 0 0 0 0 29 29 41 41 1,054 1,054 1,979 1,979 53 53 47 47 22 22 5 5 0 0 0 0 0 0 30 30 41 41 11 12 27,631 4 12 27,623 29,540 3 13 29,530 36,026 1,125 155 36,996 35,534 1,726 116 37,144 1,308 0 0 1,308 1,120 0 0 1,120 64,966 1,129 168 65,927 66,195 1,730 130 67,796 596 116 713 1,945 37 1,982 65,563 1,246 168 66,641 68,141 1,767 130 69,778 67

11 12 56,294 100.0 55,820 100.0 5,266 9.4 5,136 9.2 153 0.3 155 0.3 6 0.0 3 0.0 20 0.0 19 0.0 118 0.2 81 0.1 4,520 8.0 4,062 7.3 74 0.1 86 0.2 1,282 2.3 1,233 2.2 8,014 14.2 7,813 14.0 1,939 3.5 1,984 3.6 11,591 20.6 11,438 20.5 5,413 9.6 5,206 9.3 1,305 2.3 1,580 2.8 16,586 29.5 17,019 30.5 221 100.0 266 100.0 8 3.9 20 7.7 19 8.7 16 6.1 193 87.4 229 86.2 56,516 56,087 11 12 22 24 22 24 0.0 0.0 11 12 3,539 3,539 7,086 7,086 755 755 532 532 1,844 1,844 2,349 2,349 2,127 2,127 2,103 2,103 384 1,890 2,275 575 2,231 2,806 8,651 1,890 10,541 12,647 2,231 14,878 68

201,665 85 3,997 3,999 1 1 189,817 200,464 10,646 36,624 25,978 977,788 986,833 9,044 9,143 98 702,662 704,682 2,019 2,112 92 50,999 53,220 2,220 2,220 0 224,125 228,930 4,804 4,810 5 273,610 270,517 3,093 2,971 6,065 1,441,216 1,457,814 16,597 48,740 32,142 378,660 15,575 250 7,329 16,483 6,014 526,085 414,669 46,725 9,364 470,592 221,972 9,115 7,000 35,847 17,373 55,492 156,850 20,237 2,364 39,541 200,533 29,859 7,858 565,626 615,203 76,585 17,223 13,354 20 69

16,597 6,863 9,734 8 121 9,864 76,697 77,908 1,210 1,720 509 200,420 263,802 63,381 87,932 24,551 69,849 70,609 760 1,917 1,157 346,968 412,321 65,352 91,571 26,218 354,122 358,414 4,292 4,667 375 2,234 2,512 278 807 529 6,087 6,007 79 39 118 362,444 366,935 4,490 5,514 1,023 183,066 10,107 151,563 25,362 25,367 5 10 4 70

187,107 121,607 4,061 4,061 182,067 119,567 4,106 4,106 3,881 975 34 34 13,330 10,330 17 17 10,900 7,900 20 20 77 77 71

74,159 479 479 2,760 2,382 537 537 1,257 6 6 1,256 4 4 1 1 72 () () () () 11,278 7,570 608 608 200,274 74,035 5,964 5,964 6,459 4,355 1 1 () () () () () 530 () 530 12 12 5,340

14,808 14,812 9,982 9,980 () () () () 205,800 2,736 201,800 2,827 () () () () 6,000 () 0 6,000 () 0 11 62,007 95,005 60,065 % 1.05 1.44 1.82 % 0.55 0.20 0.26 186,538 155,053 60,482 % 2.89 2.01 2.32 % 1.06 0.64 1.00 2,104 2,489 1,866 % 6.45 6.77 6.90 % 6.55 6.45 6.57 250,650 252,547 122,414 131,707 11,746 7,963 7,963 113,530 5,307 5,114 5,114 14,045 4,057 2,792 2,792 4,131 2,381 55 55 73

() () () () 2,840 1,903 503 (4) () () 503 (4) 29,753 29,810 56 () () () () () 5,000 (15) 5 9 () () 46 8,906 8,931 2,095 2,104 1,000 ( 4 ) 3 () () 3,000 (12) 7 () () () () () () 74

Contents 76 81 82 83 85 86 88 89 90 92 95 96 97 98 75

450,491 89,596 360,894 15,123 107,600 60 110,696 2,197 16 2,991 105,490 25,362 1,055,838 353,904 75,546 184,436 213,378 3 228,569 5,619,200 93,402 548,555 4,229,455 747,786 2,834 1,005 724 1,104 72,336 2,155 523 17,334 452 25 2,000 49,845 110,537 102,526 57 7,953 108,765 168,460 174,519 7,672,781 7 182,114 82,141 99,972 139,200 24 205,199 3,085 6 4,117 197,989 13,354 1,485,083 704,682 53,220 234,944 210,593 6 281,635 5,597,488 94,492 528,076 4,306,428 668,491 2,294 976 345 971 87,010 3,317 381 16,947 522 10,400 30 3,865 51,546 110,021 102,109 168 7,743 92,359 187,160 194,311 57 7,906,943 76

6,609,627 166,720 2,028,279 525,879 42,734 3,715,174 130,839 71,322 20,530 34,400 5,271 2,155 26 2 3,087 129,799 129,799 200 0 200 0 29,985 231,267 830 94 29,666 4,293 2,000 79,401 114,981 13,862 30,401 0 0 9,388 168,460 7,354,518 6,792,637 180,078 2,234,226 503,655 36,500 3,726,087 112,089 198,237 371 17,800 4,724 582 4 4,136 147,879 147,879 259 9 0 237 12 131,444 23 333 14,338 3,512 1 1,000 9,400 35,829 3,944 10 63,052 20,835 30,764 9,389 187,160 7,541,504 106,888 84,047 49,641 13,343 64,341 47,671 47,671 16,670 318,262 7,672,781 121,019 98,178 50,430 13,346 72,727 58,671 58,671 14,056 9,738 365,439 7,906,943 77

11 12 11 12 213,700 179,350 142,489 23,843 321 11 6,700 4,348 1,636 19,587 7,841 11,746 401 132 269 3,690 926 2,692 67 3 10,669 8,273 30 2,365 218,827 178,535 140,503 25,103 1,122 81 9,493 2,230 19,935 8,135 11,799 564 23 541 6,109 1,167 4,940 1 13,683 10,635 159 2,888 43,187 23,260 57 83 2,908 35 16,841 29,830 127 114 12 0 257 257 29,701 131 13,283 16,285 2,717 1,944 388 16,670 60,641 40,638 57 5 5,123 75 14,741 23,202 29 23 5 0 455 455 22,775 112 9,556 13,107 3,285 2 1,944 388 14,056 183,869 46,695 24,619 926 710 16 3,448 10,009 6,963 6,920 1,458 5,461 331 290 41 195,625 46,807 29,857 463 1,502 69 3,308 1,939 9,666 7,416 1,462 5,954 155 134 21 11 12 16,670 14,056 13,384 10,653 400 500 1,944 2,113 12501250 40 40 37 37 3 3 11,000 8,000 11,000 8,000 3,285 3,402 5,028 1,827 3,199 2 2,219 244 1,974 81,706 78,385 78

79

80

11 12 7 14,130 7 14,130 106,888 121,019 777,911 845,521 38,893 4.59 38,893 4.59 31,528 3.72 30,670 3.62 28,905 3.41 25,678 3.03 21,294 2.51 19,079 2.25 18,990 2.24 18,060 2.13 3 146 30 1,507 1893 22,888 24,763 16 444,276 12,593 167,385 89,1536 124,744 838,167 0.00 53.01 1.50 19.97 10.640.00 14.88 100.00 81

11 12 106,885 121,012 84,047 98,178 50,041 50,930 58,671 66,671 3,288 3,204 A 302,933 339,996 45 45 7,465 45 10,229 10,231 40,357 31,476 109,200 119,300 109,200 119,300 159,786 168,472 B 159,786 168,472 C D 101 E 462,720 508,368 4,680,353 4,685,876 158,252 158,790 F 4,838,605 4,844,666 G 14,485 16,203 H 1,158 1,296 F+G I 4,853,091 4,860,870 E I 9.53 10.45 82

11 12 A 142,880 3,514 146,226 3,345 % 2.11 2.09 132,071 5,384 130,332 1,738 12,500 573 12,372 128 1 806 521 519 1,693 1,638 2,999 4,693 B 1,263 3,018 2,383 1,119 % 0.24 0.36 672 988 1,458 786 166 84 146 20 68 123 112 181 356 2,068 890 534 AB C 144,143 495 148,609 4,465 % 2.05 2.01 D 3,370 29,376 8,881 5,511 E 81,438 2,412 78,030 3,407 CDE F 66,075 32,284 79,460 13,384 CE 62,705 2,908 70,578 7,873 G 36,244 87,805 56,258 20,013 FG 29,830 120,089 23,202 6,628 4 83

11 12 67,538(2,749) 1,551(9) 2.29 69,843(2,776) 1,475(7) 2.11 56,406 1,384 2.45 56,204 1,351 2.40 7,603 144 1.90 9,862 114 1.15 66,681 230 0.34 68,851 172 0.25 63,542 155 0.24 64,950 122 0.18 523 0 0.19 354 0 0.19 5,212 251 4.83 6,518 316 4.86 710 40 5.73 811 54 6.65 2,183 93 4.28 2,629 136 5.19 5,330(2,749) 245(9) 4.60 6,497(2,776) 302(7) 4.65 1,814 90 5.00 2,837 175 6.19 145 8 5.67 60 3 6.56 70,000 1,793 2.56 73,586 1,785 2.42 69,262 466 0.67 72,573 467 0.64 11 12 42 18 61 52 128 75 23 13 36 4 28 33 2 4 6 43 73 30 8 106 115 7 65 58 9 78 69 3 36 32 0 1 2 0 0 0 62 11 73 63 1 64 22 2 24 5 7 13 5 8 14 19 23 43 55 8 63 53 3 57 59 1 58 51 33 85 11 0 11 4 0 4 83 48 131 91 100 8 26 148 175 22 20 1 11 12 19,207 19,571 5,695 5,925 7,617 7,910 6,706 7,198 1,315 1,370 12,500 12,372 379 213 363 217 166 146 12,667 12,518 11 12 328 564 23 59 269 541 327 43 285 124 41 81 1 521 73 4 112 68 112 70 408 11 12 1,693 2,999 964 4,598 2,660 1,601 1 1 356 890 926 1,167 99 96 470 373 1,337 3,890 11 12 42,322 41,205 34,965 32,581 4,892 4,105 4,149 4,243 81,438 78,030 11 12 8,190 10,630 2,908 5,123 4 84 88 64 26,551 50,079 79 559 57 57 4,025 14,744 8,181 36,244 56,258 84

11 12 27,631 4 27,636 29,540 3 29,544 42.8 0.3 41.8 44.9 0.2 43.5 25,965 3 25,968 27,740 3 27,743 36,026 1,125 37,151 35,534 1,726 37,260 55.9 69.5 56.2 54.0 80.1 54.9 35,904 35,904 35,382 35,382 100 100 132 132 819 489 1,308 696 424 1,120 1.3 30.2 2.0 1.1 19.7 1.6 64,477 1,618 66,096 65,771 2,155 67,926 100 100 100 100 100 100 596 116 713 1,945 37 1,982 65,073 1,735 66,809 67,716 2,192 69,908 25,165 4 25,169 27,347 5 27,352 39.6 0.2 38.5 42.1 0.2 40.4 23,893 3 23,896 26,036 4 26,041 38,035 980 39,016 37,241 1,836 39,078 59.9 54.0 59.7 57.3 64.7 57.6 37,919 37,919 37,090 37,090 92 92 130 130 341 830 1,171 362 995 1,357 0.5 45.8 1.8 0.6 35.1 2.0 63,542 1,814 65,357 64,950 2,837 67,788 100 100 100 100 100 100 523 145 669 354 60 415 64,066 1,960 66,026 65,305 2,897 68,203 11 12 47,796 72.3 49,940 73.5 17,125 25.9 16,254 23.9 64,921 98.2 66,195 97.4 1,174 1.8 1,730 2.6 66,096 100.0 67,926 100.0 11 12,920 7,213 11,730 2,360 2,664 257 37,147 11,985 7,029 11,686 2,310 2,634 257 35,904 1 2 17 49 29 100 933 181 26 1,141 12 12,720 6,625 11,173 3,121 2,831 784 37,256 11,186 6,422 11,123 3,066 2,799 784 35,382 16 4 25 55 31 132 1,517 199 24 1,741 11 12 698 719 231 247 85

11 12 5,293 9.5 191 45.5 5,485 9.7 4,962 8.9 318 56.5 5,280 9.4 42,064 75.4 229 54.5 42,294 75.3 42,818 77.3 245 43.5 43,064 76.9 7,477 13.4 7,477 13.3 6,684 12.1 0 0.0 6,684 12.0 934 934 944 1.7 1.7 1.7 944 1.7 55,770 100 421 100 56,192 100 55,410 100 564 100 55,974 100 5,564 9.9 446 62.8 6,010 10.5 5,096 9.1 530 65.3 5,626 9.9 41,508 73.6 264 37.2 41,773 73.1 42,629 75.8 281 34.7 42,910 75.3 8,420 14.9 0 0.0 8,420 14.8 7,600 13.5 0 0.0 7,600 13.3 911 911 878 1.6 1.6 1.6 878 1.5 56,406 100 710 100 57,116 100 56,204 100 811 100 57,016 100 11 12 5,245 9.4 5,122 9.2 151 0.3 153 0.3 6 0.0 3 0.0 20 0.0 19 0.0 118 0.2 81 0.1 4,485 8.0 4,059 7.3 74 0.1 86 0.2 1,279 2.3 1,230 2.2 7,979 14.3 7,799 14.0 1,968 3.5 1,984 3.6 11,413 20.4 11,402 20.5 5,521 9.9 5,289 9.5 1,305 2.3 1,580 2.8 16,400 29.3 16,895 30.3 55,970 100.0 55,708 100.0 8 3.9 20 7.7 19 8.7 16 6.2 129 58.4 163 61.3 64 29.0 66 24.8 221 100.0 266 100.0 56,192 55,974 11 12 44,909 80.2 44,413 79.7 11 12 48,748 86.7 48,343 86.4 11 12 121 16,433 118 16,670 86

11 16,396 8,221 5,525 3,540 15,029 7,477 56,192 5,664 3,909 2,455 10,115 6,617 2,556 1,616 1,085 4,914 860 12 16,098 8,531 5,599 3,518 15,542 6,684 55,974 5,587 3,714 2,293 9,502 5,896 2,944 1,885 1,224 6,039 788 11 12 437 403 437 403 403 314 403 314 1,161 1,334 92 1,068 1,334 1,334 1,626 208 1,125 1,626 9 0 3 5 0 0 2 0 2 6 7 6 7 7 1 7 1 1,605 1,745 92 1,512 1,745 1,745 1,943 208 1,536 1,943 11 12 300 556 1,563 2,756 3 246 179 1,283 1,027 3,393 4,520 11 12 1,463 1,836 1,726 1,483 282 1,207 54,559 53,465 87

88 11 12 11 12 0 0 27,716 49.3 28,589 51.1 28,475 50.7 27,385 48.9 56,192 100.0 55,974 100.0 11 12 178 158 1,559 1,573 27,156 27,664 1 13 28,895 29,410 16,046 15,513 11,249 11,050 56,192 55,974 11 12 11,761 12,793 2,166 1,942 13,927 14,735 11 11 12 30 27 30 27 0.0 0.0 11 12 0 0 1,176 1,009 35 36 1,212 1,046 80 89 391 735 1,684 1,871 12 3,539 3,539 7,046 7,046 42.2 33.5 57.4 47.4 755 755 532 532 9.0 7.2 4.3 3.6 1,844 1,844 2,349 2,349 22.0 17.5 19.2 15.8 2,133 2,133 2,106 2,106 25.5 20.2 17.2 14.2 106 2,179 2,285 237 2,578 2,816 1.3 100 21.6 1.9 100 19.0 2,168 2,168 2,568 2,568 10 10 10 10 8,378 2,179 10,558 12,271 2,578 14,850 100 100 100 100 100 100 2,677 2,677 4,848 4,848 35.2 27.3 49.2 38.8 715 715 657 657 9.4 7.3 6.7 5.3 2,002 2,002 2,075 2,075 26.4 20.5 21.0 16.6 2,160 2,160 2,055 2,055 28.4 22.1 20.8 16.5 47 2,183 2,231 224 2,629 2,854 0.6 100 22.8 2.3 100 22.8 2,172 2,172 2,618 2,618 10 10 10 10 7,603 2,183 9,786 9,862 2,629 12,491 100 100 100 100 100 100

11 12 57,858 26,581 0 2 76 123 57,934 26,707 11 12 22 26 0 0 0 0 23 27 11 853 893 1,108 684 3,539 3 27 162 248 313 755 233 781 398 423 8 1,844 2,133 2,133 629 637 695 116 96 36 73 2,285 619 617 690 116 65 36 22 2,168 10 10 12 4,665 1,367 852 56 34 70 7,046 105 253 133 40 532 554 786 781 190 12 23 2,349 2,106 2,106 387 1,034 964 88 160 78 102 2,816 387 1,007 905 74 89 78 24 2,568 10 10 11 12 484 564 1,103 881 1,588 1,445 11 12 77 144 1 2 78 146 1,036 644 11 12 35,991 36,576 281,475 297,053 35,876 36,950 295,658 309,993 212 203 3,309 3,826 37 33 275 255 11 12 9,720 12,187 246 263 9,446 12,349 464 557 19,878 25,358 11 12 2,419 2,187 4,607 1,085 2,165 3,250 89

201,075 83 188,997 199,635 10,637 36,503 25,866 977,788 986,833 9,044 9,143 98 702,662 704,682 2,019 2,112 92 50,999 53,220 2,220 2,220 0 224,125 228,930 4,804 4,810 5 273,510 270,418 3,091 2,971 6,063 1,440,297 1,456,887 16,590 48,618 32,028 378,659 15,575 249 5,351 6,676 16,483 6,014 522,087 414,669 46,725 9,364 466,594 221,972 9,115 7,000 35,847 17,373 55,492 156,850 20,237 2,364 39,541 200,533 29,761 7,858 561,629 615,203 76,487 17,223 90 13,354 20

16,590 6,851 9,738 76,697 77,908 1,210 1,720 509 199,706 262,794 63,087 87,638 24,551 3 2 0 0 69,849 70,609 760 1,917 1,157 346,253 411,312 65,058 91,277 26,218 354,122 358,414 4,292 4,667 375 2,164 2,460 296 804 508 6,087 6,007 79 39 118 362,374 366,883 4,508 5,511 1,002 183,066 11,510 152,633 25,362 25,367 5 10 4 91

187,107 121,607 4,061 4,061 182,067 119,567 4,106 4,106 3,881 975 34 34 13,330 10,330 17 17 10,900 7,900 20 20 77 77 74,159 479 479 2,716 2,338 537 537 1,257 6 6 1,256 4 4 1 1 92

() () () () 11,278 7,570 608 608 200,274 74,035 5,964 5,964 6,459 4,355 1 1 () () () () () 530 () 530 12 12 5,340 14,808 14,812 9,982 9,980 () () () () 205,800 2,736 201,800 2,827 () () () () 6,000 () 0 6,000 () 0 11 62,007 95,005 60,065 % 1.05 1.44 1.82 % 0.55 0.20 0.26 186,538 155,053 60,482 % 2.89 2.01 2.32 % 1.06 0.64 1.00 2,104 2,489 1,866 % 6.45 6.77 6.90 % 6.55 6.45 6.57 250,650 252,547 122,414 93

131,707 11,746 7,963 7,963 113,530 5,307 5,114 5,114 14,045 4,057 2,792 2,792 4,131 2,381 55 55 () () () () 2,825 1,888 503 (4) () () 503 (4) 29,753 29,810 56 () () () () () 5,000 (15) 5 9 () () 46 94

8,906 8,931 2,095 2,104 1,000 ( 4 ) 3 () () 3,000 (12) 7 () () () () 11 12 11 12 6,256 5,171 57 79 661 180 94 7 392 475 5 6 70 114 0 0 7,380 5,942 158 94 11 12 309 316 10 30 1,358 18 1,708 334 11 12 20,754 21,121 1,514 1,403 22,268 22,524 95

11 12 0.39 0.29 9.79 7.29 0.21 0.16 5.34 4.12 11 12 2.29 4.83 2.56 2.11 4.86 2.42 1.53 5.02 1.84 1.34 5.00 1.71 0.76 0.19 0.72 0.77 0.14 0.71 11 12 15 83 16 16 124 17 13 14 13 14 19 14 11 12 464 415 463 470 621 473 396 73 390 402 96 395 11 12 85.70 88.04 81.82 86.06 24.28 36.25 25.74 27.99 84.10 86.50 80.06 83.59 12.87 11.86 18.12 15.10 125.57 111.38 117.63 90.73 15.80 14.82 21.24 18.31 96

11 2,732 39 8 17 1 519,707 1,658 32 6 12 6 276,564 4,390 36 11 15 4 419,469 176 53 10 10 10 318,958 3 57 10 24 3 259,554 179 53 11 11 0 317,962 4,569 37 7 15 2 423,571 27 11 12 102 92 463 548 452 505 12 2,691 40 3 17 8 526,097 1,565 33 4 13 4 281,251 4,256 37 8 16 1 434,213 159 54 3 11 8 328,411 1 59 11 21 1 260,798 160 54 4 11 8 327,811 4,416 38 3 15 11 430,238 26 11 12 4,024556 3,892604 36 5 37 1 14 0 14 8 7,408 7,585 11 12 151 151 13 13 6 6 8 8 1 1 3 3 163 163 2 2 2 2 306 1,696 1,391 97

98

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