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Transcription:

QC TQC 1980 1995 QC 1990 1999 i i 199910 2000 199912 ISO9000 1

International Organization for Standardization ISO9000 1990 ISO9000 ISO9000 ii iii ISO9000 1,028 ISO9000 ISO9000 iv ISO9000 71.4 21.2 1.4 6.0 1936 12,622 7,205 125 203 ii Ricoh Co. Ltd., 1999, Annual Report. iii Sako(1994), Lam (1997) (1999)1998 2000 iv ISO 2

328 1975 1999 1990 1990 ISO9000 ISO9000 ISO14000 11 65 3

4 1967 78.9 2000 3 15 PCBPSU. 48 28 v http://www.ricoh.co.jp/tohoku/company/index.html v OA 1967 15 7045 1482 20001 38.1 634 993 8 2 http://profile.yahoo.co.jp/biz/fundamental/6427.html

5 GR Advanced Materials Ltd. (GRAM)

1979 1990 ISO9000 1993 ISO9001 ISO9002 ISO9000 ISO14000 1990 ISO9000 ISO9000 1990 1992 1993 ISO9000 ISO9000 Total Quality Management 3 ISO9000 R-QF 6

W21CSM CS ISO14000 ISO9000 21 7

11730058 8

. 1 2 ( ) 3 4. 1936 1955 1977 OA( ) 11 71.9 21.2 1.2 5.7 PCB 1-1 9

9 10 9 4 1 10 4 1 10 3 31 11 3 31 72.0% 71.9% 20.9 21.2 1.5 1.2 PCB5.6 5.7 100.0 100.0 11 316 1994 1996 Image Communication 1-2 ISO9000 ISO14000 ISO ISO9000ISO14000 10

http://www.ricoh.co.jp 1999 i 5.0 W21CSM(Winner 21 Customer Satisfaction) ii 1955 () 1) 2) 3) 4) 5) 6) 7) i 1995 12 () 7 300 ( 300 300 3 2 1999 ii 1987 3 6 11

7 CS(Customer Satisfaction ) 2000 315. 2-1967 1975 2 iii iii http://www.ricoh.co.jp/tohoku/ 12

1 2 2 1981 1992 10 2 1998 634 iv 1996 30 PPC 30 25 v OEM 70 1996 vi 1993 4 1996 3 21 5 CS 1999 4 8 CS 5 HOP 6 STEP 7 JUMP 7 21 JUMP21 21 1-3 iv v (1996) vi 13

New 21 5 6 7 8 1993.4 1996.3 1996.4 1999.3 1999.4 2002.3 2002.4 2004.3 CS CS HOP STEP JUMPJUMP21 vii - PCB PSU vii http://www.ricoh.co.jp/tohoku/ 14

15 - TQC 1979 1993 ISO9000 1990 W21CSM 4 OEM OEM OEM OEM *2 OEM 5

OEM 1-4 ISO ISO. - 2000 3 15 viii 26 11 2 viii 2000 2 15 16

14 8000 ( ) - 150 100-17

ix CS ISO 9000 14000 1999 1000 1.0 170 1.1 100 1.2 70 2.0 150 2.1 70 2.2 40 ix 12 2 15 18

2.3 40 3.0 80 3.1 40 3.2 40 4.0 110 4.1 20 4.2 30 4.3 30 4.4 30 5.0 110 5.1 50 5.2 30 5.3 30 6.0 80 6.1 30 6.2 30 6.3 20 7.0 200 7.1 40 7.2 40 7.3 60 7.4 60 8.0 100 8.1 100 1000 19

ISO9000 ISO9000 ISO9000 ISO9000 ISO9000 ISO9000 ISO9000 ISO9000 ISO9000 i ISO ii i ISO9000 ISO9000, 1996 Information Mapping, Inc.; (, ) ISO9000 : BP, 1994 ii 1987 International Organization for Standardization 20

ISO ISO9000 ISO9000 ISO9000 ISO9000 ISO9000 ISO9000 ISO9000 ISO9004 5 1987 9858 iii 5750 iv Information Mapping, Inc.1994pp.42-43 ISO900190029003 conformance models iii 1959 iv 1979 21

ISO9000 ISO9004 guideline 9001 9002 9003 ISO9000 ISO9000 v EU ISO9001 9003 ISO ISO9000 assessor 22

vi ISO9001 9002 9003 9001 1994 JIS vii v DOD FDA EU vi British Standards Institute: BSI 47 11 9 33 vii 23

20 12 18 Information Mapping, Inc.1994p178 90019003 viii viii 24

ix ISO9001 20 20 Information Mapping, Inc.1994p148 ISO9000 ix 25

ISO9000 26

ISO9000 (1994) ISO ISO9000 1988 6 QA x xi ISO9000 1989 QA ISO ISO 90 5 1994pp22-41 ISO9000 x Quality Assurance xi QA 27

1990 6 5 1 QA 2 ISO9000 1990 12 ISO9000 BABT ISO9000 BABT 1991 ISO9000 1 ISO9000 QA 3 QA ISO9000 4 IQA IQA ISO 1991 10 ISO9000 ISO9000 R-QF 1992 3 QA 2 R ing xii 1992 4 1992 9 ISO9002 ISO9002 ISO 1980 ISO xii 28

JIS xiii JIS ISO QA ISO9000 1990 4 CSCustomer Satisfaction R-QF xiv R-QF ISO9000 xv ISO9000 IQA ISO ISO9000 BABT ISO9000 ISO9000 TQC ISO9000 ISO9000 ISO9000 xiii Japan Industrial Standard JIS xiv xv R-QF ISO9000 1991 10 29

ISO9000 ISO9000 PL Product Liability PL ISO9000 PL ISO (1994) ISO9000 1991 12 25 RP QA ISO 1994 30

OEM xvi ISO ISO 1992 1 10 ISO9002 xvii ISO9000 ISO9000 1 24 ISO 2,3 ISO 1992 2 1 ISO9000 ISO 1992 4 ISO9000 1992 3 ISO ISO ISO 8 QA xviii 1 9 EC EU 4 xix xvi xvii xviii 1994.161 xix.162 31

1992 11 2425 xx 1992 12 9002 9001 1992 10 1993 2 1993 3 14 9001 9002 ISO9000 ISO ISO ISO ISO xx.163 32

OEM ISO ISO9000 ISO 92 12 9002 9001 ISO9000 1992 50 ISO9000 OEM ISO9000 OEM ISO9000 OEM ISO9000 3 1 PPC xxi 1 ISO9000 OEM xxi PPCPlain Paper Copier 33

BABT xxii OEM ISO9000 91 12 ISO9000 OEM ISO9000 ISO9000 xxii 1990 ISO9000 BABT BABT 34

1990 1990 TQC(Total Quality Control ) TQC i ii R-QF TQCR-QF R-QF Customer Satisfaction R-QF CS i ii 1977 35

1990 TQC R-QF ISO9000 W21CSM iii ISO9000 W21CSM W21CSM(Winner21 Customer Satisfaction Management) 21 W21CSM iv W21CSM v Winner21 W21CSM W21CSM 1995 12 JQAJapan Quality Award vi iii 1994 iv v W21CSM vi 36

PDCAPlan-Do-Check-Action JQA JQA W21CSM JQA R-QF W21CSM 37

R-QF 1990 1996 vii R-QF CS(Customer Satisfaction) QA(Quality Assurance ) TQC viii PDCA R-QF W21CSM vii viii 4 38

1994 4 ix x ix EDI(Electric Data Interchange )CALS(Commerce At Light Speed) x IT/S(Information Technology & Solution IT ) http://www.ricoh.co.jp/ 39

1997 72 M.E. (Value Chain) xi R-QF xi 40

R-QF xii W21CSM xiii W21CSM R-QF R-QF W21CSM JQA xiv W21CSM xv xii xiii R-QF R-QF R-QF W21CSM xiv xv 41

xvi CS ISO9000 W21CSM ISO9000 xvii 1990 ISO ISO ISO ISO ISO W21CSM xviii ISO R-QF ISO W21CSM ISO ISO W21CSM xvi PM(Product Manager) xvii ISO ISO9000 xviii R-QF ISO 42

ISO9000 ISO W21CSM 1994 39 R-QF W21CSM 43

R-QF QA CS CS CS CS xix W21CSM W21CSM JQA ISO9000 W21CSM ISO9000 W21CSM CS xix CS CS 44

CS CS CS W21CSM 45

CS R-QF W21CSM ISO CS CS 46

ISO14000 ISO14000 i ISO14000 ISO14001 ii ISO14001 ISO ( ) iii ISO9000 ISO i ii ISO14001 EMS ISO14000 PlanDoCheckAction ISO14001 47

ISO14001 1992 ISO iv ISO ISO (1989 1995 ) 1992 iii (TQM) (SQC) iv 48

v ISO14001 1995 6 1 ISO14001 1995 12 25 ISO14001 v 49

23 ISO14001 JIS JIS ISO ISO14001 ISO14001 ISO14001 ISO14001 ISO14001 (1999) 50

1998 8 ISO14001 51

1992 ISO ISO9000 vi ISO ISO ISO 1989 207,325 31.6 ISO 1993 146,620 24.6 1989 1992 1991 1998 244,748 34.0 1989 (1989;1993;1998) ISO9000 ISO ISO ISO Environment Ecology Energy saving (1996) vi 1990 12 ISO 52

(1999) 1992 (1999) 1968 (1996) 5 1299Kwh 61Kwh 20 1 (1999) (1999) 53

http://www.ricoh.co.jp/tohoku/company/index.html 2000 4 vii 1998 4 50 70 30 1999 6 7,p.49 ISO14001 vii 54

ISO14001 ISO14001 10 ISO14000 55

ISO14001 1998 2 5000 6 3 5000 ( 1999 6 7,p.49-p.50) ISO14001 PL viii PL W21CSMWinner 21 Customer Satisfaction Management ISO14001 EL ISO14025 LCA ix (W.Brian Arthur(1997)) viii ix ISO14040140411404214043TR1404814049 56

( ( 57

. ISO14001 (1999) ISO14001 ISO14001 a) b) c) d) e) 58

1998 1999 Business research 874 1997 4 36-41 Hamel, G. & Prahalad C.K., Competing for the Futures, Cambridge, MA: Harvard Business School Press, 1994. Information Mapping,Inc. (, )1994 ISO9000 : : BP ISO9000 1994 1995 Lam, A. 1997. Embedded firms, embedded knowledge: problems of collaboration and knowledge transfer in global cooperative ventures. Organizational Studies. 18(6): 973-996 Business research 893 1998 11 20-27 1997 Sako, M. 1994. Training productivity, and quality control in Japanese multinational companies,pp.84-116 in The Japanese firms: Source of competitive strength, ed. by M. Aoki & R. Dore. New York: Oxford University Press 1999 1999 1999 Wakabayashi, N., 1999, Trust Building of Japanese Companies in Europe, The paper presented at the international symposium: Global Standards in the Multi-Culturalism in the honor of the 40 th anniversary of the Faculty of Sociology, Rikkyo University, Tokyo, Japan during 8-10 July 1999. W. Brian Arthur,INCREASING RETURNS AND THE NEW WORLD OF BUSINESSDiamond 1997 12-1, 5-16 IE 37 4 1996 10 63-70 1996 HOYA1999 824 34-35 1

Foresight 5 : VS., : VS., : VS.,OA : VS., : VS. 1999 821 74-84! ( 16 ) vs., vs., - vs. am/pm, vs. 101 8 10-17 1998 12 18 BP 1994 12 12 22-33 1997 10 20 49-52 1999 67 48-50 BP, 8 10 1999 11 214-221 1999 811 1998 13 28 1999 3 7 3 11 3 Ricoh Co. Ltd., 1999, Annual Report of Ricoh 1999. http://www.ricoh.co.jp/tohoku/ http://www.jqac.com/website.nsf http://www.ricoh.co.jp/ (http://www.sric.co.jp/)iso9000 ISO14000 2