Systemwalker IT Service Management Systemwalker IT Service Management V11.0L10 IT Service Management - Centric Manager Windows

Systemwalker IT Service Management Systemwalker IT Service Management V11.0L10 IT Service Management - Centric Manager Windows

Systemwalker IT Service Management Systemwalker Centric Manager IT Service Management Centric Manager

Microsoft MS MS-DOS Windows Windows NT Visual Basic Microsoft Cluster Server Microsoft Corporation Copyright 2006 BMC Software, Inc. All rights reserved. Copyright 2006 Fujitsu Limited. All rights reserved. Remedy Remedy Remedy BMC Software BMC Software BMC Software BMC Software, Inc. Systemwalker Systemwalker

IT Service Management Centric Manager IT Service Management Centric Manager IT Service Management Centric Manager IT Service Management Centric Manager IT Service Management Centric Manager A Port IT Service Management Port i

...i 1...1 2...1 2.1...1 2.2...2 3...3 3.1...3 3.2...3 3.2.1...3 3.2.2...6 3.2.3...9 3.2.4...10 4... 15 4.1 CM...15 4.1.1...15 4.1.2...17 4.2...20 4.2.1...20 5... 24 5.1...24 5.2...25 5.3...25 A Port... 26 A.1 Server Port...26 II

1 IT Service Management Centric Manager Systemwalker IT Service Management( ITSM) Systemwalker Centric Manager( CM) CM Systemwalker *1 *1 ITSM 2 2.1 Systemwalker Centric Manger V12.0L10 (Windows ) Systemwalker IT Service Management V11.0L10 Windows ITSM 1

2.2 ITSM User CM- CL CM- CL ITSM CM -SV ITSM-SV -CL ITSM User ITSMUser CM -CL ITSMUser CM -SV CM -SV ITSM-SV Windows Port ITSM-SV Port Error Port Port SV SV SV SV 2

3 3.1 Systemwalker Guide.pdf CMLink.def ITSM ITSM Readme.txt 3.2 3.2.3 3.2.4 3.2.1 ITSM (Remedy Import) ITSM Remedy User Action Request System Remedy User 3

Remedy User Remedy User / Demo ( ) ITSM IP 4

Remedy User [ ] [ ] [ ] 5

Remedy User Remedy User 3.2.2 CMLink.def 3.2.4 CMLink.def ( C: SWITSM 6

Remedy Administrator Action Request System Remedy Administrator Remedy Administrator User Name Password User Name/Password Password Password User Name Password Preference Server Demo ( ) ITSM IP OK This version of the Action Request System is ready for use or evaluation without purchasing or activating an authorization key. 7

Import Definitions Remedy Administrator Tools Import Definitions From Definitions File Import File Import File CMlink.def C: SWITSM CMLink.def Import Definition Add All Import Replace Object on the Destination Server Handle Conflicting Type Replace With New Type import 8

10 OK Import Definition Cancel readme.txt 3.2.3 PATH PATH ITSM AR System Admin C: Program Files AR System Admin 9

3.2.4 Remedy User Remedy User Remedy User Remedy User Remedy User [ ] [ ] [ ] 10

SWITSM:CMEVENT:INST:MENU 11

\ \ 12

OK Remedy User 3.2.3 3.2.4 13

14

4 4.1 CM Remedy User Remedy User CM 4.1.1 CM Systemwalker Systemwalker CentricManager Systemwalker 15

[Systemwalker ] ( 50 ) 16

CM CM 4.1.2 17

1 CM 18

OK 1 ITSM 19

4.2 4.2.1 Remedy User Remedy User Remedy User 20

Remedy IT Service Management 21

3.2 4.1.2 DB DB 22

4.1.2 Centric Manger 23

5 5.1 CM Systemwalker (20 ) 1 20 1 3 Systemwalker 21 20 20 10 Systemwalker > ITSM.arm CMEV CMEV CMEA ITSM CMEV0000 CMEV0000 CMEA0000 Mapping: 20007=$Field-9$ Mapping: 1=CMEV$Field-1$ Mapping: 20002=$Field-3$ Systemwalker 24

5.2 CM Systemwalker Centric Manager V12L20 "Trouble" : Ustatus_ t_12345678_-s_trouble <Enter> 5.3 CM ITSM > trace.log *** The Datafile given dosent exist. Will use the one in mapping file Import of c: win32app mpwal ker.dm mpbcmgui $$TEMP0 s tarted. ------------ -- CM 3.2.4 Centric Manager 3.2.1 25

A Port ITSM Port Port A.1 Server Port Remedy Administrator Action Request System Remedy Administrator Remedy Administrator User Name Password User Name/Password User Name Demo Password ( ) ITSM IP 26

ITSM Server Window ITSM Server Information Server Information TCP/IP Port Server Information Server Ports and Queues Server TCP/IP Port Port OK 27

AR System Server Remedy Action Request System Server Remedy Action Request System Remedy E-mail Engine ITSM Remedy Administrator Preference Server TCP Port Server Port OK Server Remedy Action Request System Server 28