IBM Tealeaf CX 9 0.2 2015 6 18 Tealeaf Cookie Injector
31 IBM Tealeaf CX 9 0 2 IBM Tealeaf CX Version 9 Release 0.2 June 18, 2015 Tealeaf Cookie Injector Manual Copyright IBM Corporation 1999, 2015.
Tealeaf Cookie Injector... 1 Tealeaf Cookie Injector............ 1................. 1....... 2 SSL.............. 2....... 2.... 3............ 3........ 3 Tealeaf Cookie Injector 3 cxresults............ 4............ 4 Tealeaf Cookie Injector..... 5 Web....... 5............. 5............ 5........... 5 2 IBM Tealeaf Cookie Injector for Apache 1.3.x............ 7.............. 7 Cookie Injector.................. 7 Cookie Injector....... 7................. 8......... 9 3 IBM Tealeaf Cookie Injector for Apache 2.x........... 11.............. 11 Cookie Injector................. 11 Cookie Injector...... 11................. 12......... 13 4 IBM Tealeaf Cookie Injector for Microsoft IIS 6.0......... 15.............. 15........... 15.............. 15............... 15....... 16............ 16................. 16......... 18 5 IBM Tealeaf Cookie Injector for Microsoft IIS 7.0...... 19.............. 19.......... 19...... 19........... 20................. 20......... 22 6 IBM Tealeaf Cookie Injector for SunOne-iPlanet 3.1..... 23.............. 23 Cookie Injector................. 23 Cookie Injector...... 23................. 24......... 26 7 IBM Tealeaf................. 27.............. 31................. 33.... 33 Copyright IBM Corp. 1999, 2015 iii
i IBM Tealeaf CX: Tealeaf Cookie Injector
Tealeaf Cookie Injector Tealeaf Cookie Injector Web Cookie Tealeaf Cookie Injector Cookie Injector Tealeaf ID : Cookie Injector Tealeaf ID Tealeaf ID IBM Tealeaf CX Tealeaf CX Copyright IBM Corp. 1999, 2015
i IBM Tealeaf CX: Tealeaf Cookie Injector
1 Tealeaf Cookie Injector Tealeaf Cookie Injector : Tealeaf Cookie Injector Tealeaf Cookie Injector TEALEAF TECHNOLOGY, INC. (IBM TEALEAF ) COOKIE INJECTOR TEALEAF COOKIE INJECTOR ( ) () : Priacy and Electronic Communications Regulations 2003 EU Cookie Tealeaf Cookie Injector GUID (Globally Unique Identifier) HTTP Cookie Web GUID IBM Tealeaf cximpact ( ) Tealeaf Cookie Injector HTTP Cookie Tealeaf Passie Capture Tealeaf Cookie Injector Web Cookie Cookie Injector Cookie Injector Set-Cookie Cookie Injector Web Cookie Copyright IBM Corp. 1999, 2015 1
Cookie Injector IBM Tealeaf CX Passie Capture Application Tealeaf Cookie Injector Web Cookie Injector : Tealeaf http://support.tealeaf.com 1. SunOne/iPlanet 3.1 Apache 1.3.19 Windows2000 2003 2008 Linux (Intel) 6.2 kernel Solaris (SPARC) 6 IBM AIX Apache 2.0.39 MSFT IIS 5.0 4.3 : Apache SunOne/iPlanet UNIX Tealeaf : Apache 1.3 Cookie Injector SSL Tealeaf Cookie Injector Web Tealeaf Cookie Cookie Injector Web SSL Tealeaf Cookie Injector SSL SSL Tealeaf Cookie Injector Web Web Tealeaf Cookie Injector Web Cookie 2 IBM Tealeaf CX: Tealeaf Cookie Injector
Injector Cookie Injector Tealeaf Cookie HTTP(S) Cookie Injector Tealeaf Cookie Injector Tealeaf Cookie Injector 1. TMS IBM Tealeaf cximpact Tealeaf 2. [Sessioning] [TLSessioning] 3. PCA PCA Web Use Sessioning false IBM Tealeaf Passie Capture Application PCA Web - Tealeaf Cookie Injector Tealeaf TealeafCX Sample Code cxcookiefilters Web Web Tealeaf Cookie Injector 23 6 IBM Tealeaf Cookie Injector for SunOne-iPlanet 3.1 7 2 IBM Tealeaf Cookie Injector for Apache 1.3.x 11 3 IBM Tealeaf Cookie Injector for Apache 2.x 15 4 IBM Tealeaf Cookie Injector for Microsoft IIS 6.0 19 5 IBM Tealeaf Cookie Injector for Microsoft IIS 7.0 Tealeaf Cookie Injector Apache Web ID Tealeaf Cookie Injector 1 Tealeaf Cookie Injector 3
: Tealeaf Cookie Injector teacookies.conf TLCookieIssueSID=On TLCookieDomain is not set TLAddHostCookieDomain=True : TLCookieDomain TLAddHostCookieDomain=True 2 2 ID Cookie ( ) cxresults Tealeaf Cookie Injector IBM Tealeaf cxresults IBM Tealeaf cxresults Cookie Injector ID IBM Tealeaf cxresults Administration Manual Initial cxresults Configuration Tealeaf Cookie Injector Tealeaf Cookie Tealeaf IBM Tealeaf CX RealiTea Viewer Tealeaf 1. Web Tealeaf Web 2. Tealeaf IBM Tealeaf CX RealiTea Viewer Cookie Injector Tealeaf : Tealeaf Cookie Cookie Injector RTV IBM Tealeaf RealiTea Viewer RTV RealiTea Viewer - Tealeaf IBM TealeafcxImpact 3. 4 IBM Tealeaf CX: Tealeaf Cookie Injector
RTV IBM Tealeaf RealiTea Viewer RTV RealiTea Viewer - Tealeaf IBM TealeafcxImpact CX 4. a. [en] HTTP_SET_COOKIE TLTSID b. [iamie] TLTSID [en] 5. TLTSID Tealeaf Cookie Injector Web Web Cookie Injector Apache 1.3 Apache 2.0 Cookie Injector Cookie Injector : Web Tealeaf Cookie Injector Cookie Injector Cookie Injector 1. 2..dll.so Web Tealeaf Cookie Injector 1 Tealeaf Cookie Injector 5
3. Tealeaf Cookie Injector 4. Web 5. Cookie Injector 4 6 IBM Tealeaf CX: Tealeaf Cookie Injector
2 IBM Tealeaf Cookie Injector for Apache 1.3.x Tealeaf Cookie Injector 3 1 1 Tealeaf Cookie Injector Tealeaf Cookie Injector Tealeaf Cookie Injector mod_teacookies1-3.so teacookies.conf Web mod_teacookies1-3.so: Apache 1.3.x Tealeaf Cookie Injector teacookies.conf: Tealeaf Cookie Injector for Apache 1.3.x Cookie Injector Cookie Injector Cookie Injector Apache 1.3.x Cookie Injector 1. HTTPd./setup /usr/local/apache/bin/httpd 2. teacookies.conf Cookie Injector 8 3. httpd -t 4. Apache Cookie Injector Cookie Injector Cookie Injector 1. mod_teacookies1-3.so teacookies.conf Web 2. Apache httpd.conf <path-to-teacookies> teacookies.conf : Include <path-to-teacookies> Copyright IBM Corp. 1999, 2015 7
3. teacookies.conf Cookie Injector 4. httpd -t 5. Apache Cookie Injector Cookie Injector Apache 1.3.x 2. teacookies.conf LoadModule teacookies_module modules/ mod_teacookies1-3.so TLCookieEnabled On TLCookieIssueSID On TLCookieIssueHID Off TLCookieIssueUID On TLCookieInjectSID Off TLCookieInjectHID Off TLCookieInjectUID Off mod_teacookies1-3.so mod_teacookies1-3.so Cookie Off Apache Cookie TLTSID ( ID Cookie) Cookie Set-Cookie On TLTHID ( ID Cookie) Set-Cookie TLCookieIssueHID=On Off TLTUID ( ID Cookie) Cookie Set-Cookie Off TLTSID ( ID Cookie) Cookie Cookie Cookie Off TLTHID ( ID Cookie) Cookie (Cookie ) Off TLTUID ( ID Cookie) Cookie Cookie (Cookie ) Off 8 IBM Tealeaf CX: Tealeaf Cookie Injector
2. teacookies.conf () TLCookieDomain.mydomain.com TLCookieAddHostCookieDomain On TLCookieExtendedCookieDomain Off TLCookieSecureCookie Off TLCookieIssueHostName Off TLCookieHostName=<machinename> Cookie 2 www.mydomain.com www2.mydomain.com Host True Cookie Host ( www.mystuff.com www.foobar.com) TLCookieDomain On (AddHostCookieDomain=True ) True Set-Cookie (Host ) 2 (.com.mil.go.edu.org.net.int ) 3 ( ) False ( ) Set-Cookie Host ( ) Cookie Secure Set-Cookie True HTTPS Tealeaf Cookie Off Web Off TLCookieHostName (TLCookieIssueHostName=On ) Web HostName default default ID Tealeaf Cookie Injector 1 1 Tealeaf Cookie Injector 2 IBM Tealeaf Cookie Injector for Apache 1.3.x 9
10 IBM Tealeaf CX: Tealeaf Cookie Injector
3 IBM Tealeaf Cookie Injector for Apache 2.x Tealeaf Cookie Injector 3 1 1 Tealeaf Cookie Injector Tealeaf Cookie Injector Tealeaf Cookie Injector mod_teacookies.so teacookies.conf Web mod_teacookies.so: Apache 2.x Tealeaf Cookie Injector teacookies.conf: Tealeaf Cookie Injector for Apache 2.x Cookie Injector Cookie Injector Cookie Injector Apache 2.x Cookie Injector 1. HTTPd./setup /usr/local/apache/bin/httpd 2. teacookies.conf Cookie Injector 12 3. httpd -t 4. Apache Cookie Injector Cookie Injector Cookie Injector 1. mod_teacookies.so teacookies.conf Web 2. Apache <path-to-teacookies> teacookies.conf : Include path-to-teacookies/teacookies.conf Copyright IBM Corp. 1999, 2015 11
3. teacookies.conf Cookie 4. httpd -t 5. Apache Cookie Injector Cookie Injector Apache 2.x 3. teacookies.conf LoadModule teacookies_module modules/ mod_teacookies.so TLCookieEnabled On TLCookieIssueSID On TLCookieIssueHID Off TLCookieIssueUID On TLCookieInjectSID Off TLCookieInjectHID Off TLCookieInjectUID Off mod_teacookies.so mod_teacookies.so Cookie Off Apache Cookie TLTSID ( ID Cookie) Cookie Set-Cookie On TLTHID ( ID Cookie) Set-Cookie TLCookieIssueHID=On Off TLTUID ( ID Cookie) Cookie Set-Cookie Off TLTSID ( ID Cookie) Cookie Cookie Cookie Off TLTHID ( ID Cookie) Cookie (Cookie ) Off TLTUID ( ID Cookie) Cookie Cookie (Cookie ) Off 12 IBM Tealeaf CX: Tealeaf Cookie Injector
3. teacookies.conf () TLCookieDomain.mydomain.com TLCookieAddHostCookieDomain On TLCookieExtendedCookieDomain Off TLCookieSecureCookie Off TLCookieIssueHostName Off TLCookieHostName=<machinename> Cookie 2 www.mydomain.com www2.mydomain.com Host True Cookie Host ( www.mystuff.com www.foobar.com) TLCookieDomain On (AddHostCookieDomain=True ) True Set-Cookie (Host ) 2 (.com.mil.go.edu.org.net.int ) 3 ( ) False ( ) Set-Cookie Host ( ) Cookie Secure Set-Cookie True HTTPS Tealeaf Cookie Off Web Off TLCookieHostName (TLCookieIssueHostName=On ) Web HostName default default ID Tealeaf Cookie Injector 1 1 Tealeaf Cookie Injector 3 IBM Tealeaf Cookie Injector for Apache 2.x 13
14 IBM Tealeaf CX: Tealeaf Cookie Injector
4 IBM Tealeaf Cookie Injector for Microsoft IIS 6.0 Tealeaf Cookie Injector 1 1 Tealeaf Cookie Injector Tealeaf Cookie Injector for Microsoft IIS 6.0 Tealeaf Cookie Injector 19 5 IBM Tealeaf Cookie Injector for Microsoft IIS 7.0 Tealeaf Cookie Injector Tealeaf Cookie Injector TeaCookiesIIS.dll TeaCookiesIIS.cfg Web TeaCookiesIIS.dll: Microsoft IIS 6.0 Tealeaf Cookie Injector TeaCookiesIIS.cfg: Tealeaf Cookie Injector for Microsoft IIS 6.0 Web Tealeaf Cookie Injector IISReset 16 Web Tealeaf Cookie Injector Tealeaf : IIS 6 Tealeaf Cookie Injector IIS Copyright IBM Corp. 1999, 2015 15
setup.bs Cookie Injector Cookie Injector Windows 1. setup.bs 2. TeaCookiesIIS.cfg Cookie 3. IIS Cookie Injector 4. IIS 6.0 : IIS Web Tealeaf Web Web IIS Tealeaf Cookie Injector 1. TeaCookiesIIS.dll TeaCookiesIIS.cfg Web 2. Internet Serices Manager (Web ) ISAPI TeaCookiesIIS.dll Web 3. TeaCookiesIIS.cfg Cookie 4. IIS Cookie Injector IIS Cookie Injector TeaCookiesIIS.cfg Enabled=True Cookie Injector False IIS Cookie Injector IssueSID=True TLTSID ( ID Cookie) Cookie Set-Cookie True IssueHID=False TLTHID ( ID Cookie) Set-Cookie 16 IBM Tealeaf CX: Tealeaf Cookie Injector
IssueHID=True False IssueUID=True TLTUID ( ID Cookie) Cookie Set-Cookie False InjectSID=False TLTSID ( ID Cookie) Cookie Cookie (Cookie ) False InjectHID=False TLTHID ( ID Cookie) Cookie (Cookie ) False InjectUID=False TLTUID ( ID Cookie) Cookie Cookie (Cookie ) False FilterPriority=low ISAPI low medium high low CookieDomain=.mydomain.com Cookie 2 www.mydomain.com www2.mydomain.com Host AddHostCookieDomain=True True Cookie Host (www.mystuff.com www.foobar.com) CookieDomain True ExtendedCookieDomain=False (AddHostCookieDomain=True ) True Set-Cookie (Host ) 2 (.com.mil.go.edu.org.net.int ) 3 ( ) False ( ) Set-Cookie Host () 4 IBM Tealeaf Cookie Injector for Microsoft IIS 6.0 17
SecureCookie=False Cookie Secure Set-Cookie True HTTPS Tealeaf Cookie False IssueHostName=False Web HostName False HostName=<machinename> HostName (IssueHostName=True ) HostName Web HostName default default ID Tealeaf Cookie Injector 1 1 Tealeaf Cookie Injector 18 IBM Tealeaf CX: Tealeaf Cookie Injector
5 IBM Tealeaf Cookie Injector for Microsoft IIS 7.0 Tealeaf Cookie Injector for Microsoft IIS 7.0 : Tealeaf Cookie Injector IIS 7.0 (Windows Serer 2008 ) Tealeaf Cookie Injector 1 1 Tealeaf Cookie Injector Web Tealeaf Cookie Injector IISReset Web Tealeaf Cookie Injector Tealeaf : IIS 6 Tealeaf Cookie Injector IIS 20 (setup.cmd) TeaLeaf Cookie Injector IIS Cookie Injector setup.cmd [-u] Copyright IBM Corp. 1999, 2015 19
-u = Cookie Injector Web Cookie Injector 1. TeaCookiesIIS7.dll TeaCookiesIIS7.cfg Web 2. Internet Serices Manager (Web ) TeaCookiesIIS7.dll Web 3. Cookie Injector TeaCookiesIIS7.cfg IIS 4. Cookie Injector IIS 5. IIS Web Tealeaf Web Web IIS Tealeaf Cookie Injector IIS 7 Cookie Injector TeaCookiesIIS7.cfg Enabled Cookie Injector Cookie Injector False IIS True IssueSID TLTSID ( ID Cookie) Cookie Set-Cookie True IssueHID TLTHID ( ID Cookie) Set-Cookie IssueHID True 20 IBM Tealeaf CX: Tealeaf Cookie Injector
False IssueUID TLTUID ( ID Cookie) Cookie Set-Cookie False InjectSID TLTSID ( ID Cookie) Cookie Cookie (Cookie ) False InjectHID TLTHID ( ID Cookie) Cookie (Cookie ) False InjectUID TLTUID ( ID Cookie) Cookie Cookie (Cookie ) False FilterPriority low medium high low CookieDomain Cookie 2 (.mydomain.com)www.mydomain.com www2.mydomain.com Host AddHostCookieDomain True Cookie Host (www.mystuff.com www.foobar.com) CookieDomain True ExtendedCookieDomain True AddHostCookieDomain=True Set-Cookie (Host ) 2 ( 5 IBM Tealeaf Cookie Injector for Microsoft IIS 7.0 21
.com.mil.go.edu.org.net.int ) 3 ( ) False Set-Cookie Host () False SecureCookie Cookie Secure Set-Cookie : True HTTPS TeaLeaf Cookie False IssueHostName Web HostName False HostName (IssueHostName=True ) HostName Web HostName default default ID Tealeaf Cookie Injector 3 Tealeaf Cookie Injector 22 IBM Tealeaf CX: Tealeaf Cookie Injector
6 IBM Tealeaf Cookie Injector for SunOne-iPlanet 3.1 Tealeaf Cookie Injector 1 1 Tealeaf Cookie Injector Tealeaf Cookie Injector : Tealeaf Cookie Injector teacookies-iplanet.so teacookies.conf Web teacookies-iplanet.so: Tealeaf Cookie Injector for Sun One/iPlanet teacookies.conf: Tealeaf Cookie Injector for Sun One/iPlanet obj.conf.add: iplanet obj.conf object.conf magnus.conf.add: magnus.conf magnus.conf Init Cookie Injector Cookie Injector (Windows setup.bs) Cookie Injector SunOne/iPlanet Cookie Injector plugins 1. setup.bs SunOne/iPlanet./setup /usr/local/iplanet 2. teacookies.conf Cookie Injector 24 3. SunOne/iPlanet Cookie Injector Cookie Injector Cookie Injector Copyright IBM Corp. 1999, 2015 23
1. teacookies-iplanet.so teacookies.conf Web 2. SunOne/iPlanet config obj.conf obj.conf Init obj.conf.add obj.conf.add obj.conf teacookies-iplanet.so teacookies.conf 3. SunOne/iPlanet config obj.conf magnus.conf Init *.conf.add magnus.conf.add obj.conf.add magnus.conf obj.conf object.conf.conf teacookies-iplanet.so teacookies.conf 4. teacookies.conf Cookie 5. SunOne/iPlanet Cookie Injector Cookie Injector SunOne/iPlanet 3.1 4. teacookies.conf Enabled=True NoCache=False IssueSID=True IssueHID=False Cookie Injector False SunOne/iPlanet Web Cookie Injector True HTTP 304 ( ) IsModified-type Cookie Injector Set-Cookie False TLTSID ( ID Cookie) Cookie Set-Cookie Cookie Web 1 True TLTHID ( ID Cookie) Set-Cookie IssueHID=True False 24 IBM Tealeaf CX: Tealeaf Cookie Injector
4. teacookies.conf () IssueUID=True InjectSID=False InjectHID=False CookieDomain=.mydomain.com AddHostCookieDomain=True ExtendedCookieDomain=False SecureCookie=False IssueHostName=False TLTUID ( ID Cookie) Cookie Set-Cookie Cookie Web ID False TLTSID ( ID Cookie) Cookie Cookie (Cookie ) False TLTHID ( ID Cookie) Cookie (Cookie ) False Cookie 2 www.mydomain.com www2.mydomain.com Host True Cookie Host (www.mystuff.com www.foobar.com Cookie.mystuff.com.foobar.com ) CookieDomain True (AddHostCookieDomain=True ) True Set-Cookie (Host ) 2 (.com.mil.go.edu.org.net.int ) 3 ( ) False ( ) Set-Cookie Host ( ) Cookie Secure Set-Cookie True HTTPS Tealeaf Cookie False Web HostName False 6 Tealeaf Cookie Injector for SunOne-iPlanet 3.1 25
4. teacookies.conf () HostName=<machinename> HostName (IssueHostName=True ) HostName HostName default DNS default ID Tealeaf Cookie Injector 3 Tealeaf Cookie Injector 26 IBM Tealeaf CX: Tealeaf Cookie Injector
7 IBM Tealeaf IBM Tealeaf IBM Tealeaf Web https://tealeaf.support.ibmcloud.com/ IBM Tealeaf 5. IBM Tealeaf Knowledge Center IBM Tealeaf IBM Tealeaf CX PCA IBM Tealeaf? > IBM Tealeaf? > ExperienceOne Knowledge Center IBM Tealeaf Customer Experience IBM Tealeaf? > IBM Tealeaf CX PCA Web IBM Tealeaf CX PCA Copyright IBM Corp. 1999, 2015 27
IBM Tealeaf IBM Tealeaf 6. IBM Tealeaf IBM Tealeaf IBM Tealeaf CX IBM Tealeaf Customer Experience IBM Tealeaf CX IBM Tealeaf CX IBM Tealeaf CX Cookie Injector IBM Tealeaf CX IBM Tealeaf CX IBM Tealeaf CX IBM Tealeaf CX IBM Tealeaf CX PCA IBM Tealeaf CX PCA IBM Tealeaf CX IBM Tealeaf CX RealiTea Viewer Client Side Capture IBM Tealeaf CX RealiTea Viewer IBM Tealeaf CX IBM Tealeaf CX IBM Tealeaf CX FAQ IBM Tealeaf CX IBM Tealeaf CX UI Capture j2 IBM Tealeaf CX UI Capture j2 IBM Tealeaf cximpact IBM Tealeaf cximpact IBM Tealeaf cximpact IBM Tealeaf cximpact 28 IBM Tealeaf CX: Tealeaf Cookie Injector
6. IBM Tealeaf () IBM Tealeaf IBM Tealeaf cxconnect IBM Tealeaf cxconnect for Data Analysis IBM Tealeaf cxconnect for Voice of Customer IBM Tealeaf cxconnect for Web Analytics IBM Tealeaf cxoerstat IBM Tealeaf cxoerstat IBM Tealeaf cxreeal IBM Tealeaf cxreeal IBM Tealeaf cxreeal API IBM Tealeaf cxreeal IBM Tealeaf cxverify IBM Tealeaf cxverify IBM Tealeaf cxverify IBM Tealeaf cxview IBM Tealeaf cxview IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile Android Logging Framework IBM Tealeaf Android Logging Framework IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile ios Logging Framework IBM Tealeaf ios Logging Framework 7 IBM Tealeaf 29
30 IBM Tealeaf CX: Tealeaf Cookie Injector
IBM IBM IBM IBM IBM IBM IBM ( ) 103-8510 19 21 IBM IBM IBM Web Web Web IBM Web IBM Copyright IBM Corp. 1999, 2015 31
(i) ( ) (ii) IBM Bay Area Lab 1001 E Hillsdale Bouleard Foster City, California 94404 U.S.A. IBM IBM IBM IBM IBM IBM IBM : IBM IBM 32 IBM Tealeaf CX: Tealeaf Cookie Injector
IBM IBM IBM ibm.com International Business Machines Corporation IBM IBM http://www.ibm.com/legal/copytrade.shtml IBM ( ) Cookie Cookie Web Cookie Cookie Cookie Cookie Cookie IBM ( Web ) (1) Web () IBM (2) IBM GIF/Web (3) IBM GIF/Web 33
IBM (http://www.ibm.com/priacy/details/jp/ja) Web 34 IBM Tealeaf CX: Tealeaf Cookie Injector
Printed in Japan