13 G2 13 2001 2006 14 3
1998 1999 ECOM 2000 ECOM 4 ECOM () BtoB BtoC2001 5 2001 9 2002 1 BtoB BtoB BtoG( ) BtoB e BtoC 2002 3
... 1 1... 15 1.1...15 1.1.1...15 1.1.2...16 1.1.3...17 1.2...17 1.2.1...18 1.2.2...22 1.2.3...31 1.3...32 1.3.1 BtoB...33 1.3.2 BtoC...35 1.3.3...38 1.4...38 1.4.1...38 1.4.2...40 1.4.3...42 1.4.4...48 1.5...49 1.5.1...49 1.5.2...50 2 2001 2006... 52 2.1...52 2.2 BtoB...53 2.2.1 BtoB...53 2.2.2 BtoB...56
2.2.3 BtoB...68 2.2.4 BtoB...77 2.3 BtoC...80 2.3.1 BtoC...80 2.3.2 BtoC...80 2.3.3 BtoC...87 2.3.4 BtoC...91 3 BtoB... 93 3.1...93 3.1.1 BtoB...93 3.1.2 2001 BtoB...94 3.1.3...95 3.1.4 2001 BtoB...96 3.1.5 BtoB...97 3.1.6 BtoB...100 3.2...101 3.2.1 BtoB...101 3.2.2 2001...102 3.2.3...103 3.2.4 2001 BtoB...105 3.2.5 BtoB...107 3.2.6...111 3.3...112 3.3.1 BtoB...112 3.3.2 2001...113 3.3.3...115 3.3.4 2001...116 3.3.5 BtoB...117 3.3.6...120
3.4...121 3.4.1 BtoB...121 3.4.2 2001...122 3.4.3...123 3.4.4 2001 BtoB...124 3.4.5...125 3.4.6...128 3.5...129 3.5.1 BtoB...129 3.5.2 2001...130 3.5.3...132 3.5.4 2001 BtoB...133 3.5.5...134 3.5.6...137 3.6...137 3.6.1 BtoB...137 3.6.2 2001...138 3.6.3...141 3.6.4 2001 BtoB...142 3.6.5...144 3.6.6...148 3.7...149 3.7.1 BtoB...149 3.7.2 2001...150 3.7.3...152 3.7.4 2001 BtoB...153 3.7.5 BtoB...155 3.7.6...158 3.8...159 3.8.1 BtoB...159
3.8.2 2001...160 3.8.3...162 3.8.4 2001 BtoB...162 3.8.5 BtoB...163 3.8.6...168 3.9...169 3.9.1 BtoB...169 3.9.2 2001...170 3.9.3...171 3.9.4 2001 BtoB...172 3.9.5 BtoB...173 3.9.6...176 3.10...176 3.10.1 BtoB...176 3.10.2 2001...177 3.10.3...178 3.10.4 2001 BtoB...178 3.10.5 BtoB...179 3.10.6...181 3.11...182 3.11.1 BtoB...182 3.11.2 2001...182 3.11.3...184 3.11.4 2001 BtoB...184 3.11.5 BtoB...185 3.11.6...188 3.12...189 3.12.1 BtoB...189 3.12.2 2001...189 3.12.3...191
3.12.4 2001 BtoB...192 3.12.5 BtoB...194 3.12.6...197 3.13...198 3.13.1 BtoB...198 3.13.2 2001...198 3.13.3...200 3.13.4 2001 BtoB...200 3.13.5 BtoB...201 3.13.6...203 3.14...203 3.14.1 BtoB...203 3.14.2 2001...204 3.14.3...206 3.14.4 2001 BtoB...207 3.14.5 BtoB...208 3.14.6...211 3.15...211 3.15.1 BtoB...211 3.15.2 2001...212 3.15.3...214 3.15.4 2001 BtoB...215 3.15.5 BtoB...216 3.15.6...219 4 BtoC...221 4.1 PC...221 4.1.1 PC BtoC...221 4.1.2 PC 2001 BtoC...221 4.1.3 PC...224
4.1.4 PC 2001 BtoC...225 4.1.5 PC...226 4.1.6 PC...229 4.2...229 4.2.1 BtoC...229 4.2.2 2001 BtoC...230 4.2.3...232 4.2.4 2001 BtoC...233 4.2.5...236 4.2.6...239 4.3...239 4.3.1 BtoC...239 4.3.2 2001 BtoC...240 4.3.3...243 4.3.4 2001 BtoC...244 4.3.5...244 4.3.6...247 4.4 CD...247 4.4.1 CDBtoC...247 4.4.2 CD2001 BtoC...248 4.4.3 CD...251 4.4.4 CD2001 BtoC...251 4.4.5 CD...253 4.4.6 CD...255 4.5...255 4.5.1 BtoC...256 4.5.2 2001 BtoC...256 4.5.3...257 4.5.4 2001 BtoC...258 4.5.5...259
4.5.6...262 4.6...262 4.6.1 BtoC...262 4.6.2 2001...263 4.6.3...264 4.6.4 2001 BtoC...265 4.6.5...266 4.6.6...268 4.7...268 4.7.1 BtoC...268 4.7.2 2001...269 4.7.3...270 4.7.4 2001 BtoC...270 4.7.5...272 4.7.6...274 4.8...274 4.8.1 BtoC...274 4.8.2 2001 BtoC...275 4.8.3...276 4.8.4 2001 BtoC...277 4.8.5...278 4.8.6...280 4.9...280 4.9.1 BtoC...280 4.9.2 2001 BtoC...281 4.9.3...283 4.9.4 2001 BtoC...283 4.9.5...284 4.9.6...286 4.10...286
4.10.1 BtoC...286 4.10.2 2001 BtoC...287 4.10.3...289 4.10.4 2001 BtoC...290 4.10.5...292 4.10.6...294 4.11...294 4.11.1 BtoC...294 4.11.2 2001 BtoC...295 4.11.3...297 4.11.4 2001 BtoC...297 4.11.5...299 4.11.6...301 4.12...301 4.12.1 BtoC...301 4.12.2 2001 BtoC...301 4.12.3...304 4.12.4 2001 BtoC...305 4.12.5...306 4.12.6...308 4.13...308 4.13.1 BtoC...308 4.13.2 2001 BtoC...309 4.13.3...311 4.13.4 2001 BtoC...311 4.13.5...311 4.13.6...313 4.14...313 4.14.1 BtoC...313 4.14.2 2001 BtoC...314
4.14.3...315 4.14.4 2001 BtoC...315 4.14.5...316 4.14.6...318 5...319 5.1...319 5.2 BtoB...320 5.2.1 BtoB...320 5.2.2 BtoB...327 5.2.3 BtoB...332 5.2.4 BtoB...335 5.3 BtoB...337 5.3.1 BtoB...337 5.3.2 BtoB...339 5.3.3 BtoB...343 5.4 BtoC...345 5.4.1 BtoC...345 5.4.2 BtoC...349 5.4.3 BtoC...355 5.4.4 BtoC...358...363
ECOM NTT 10 BtoB BtoC( ) 2001 9 2002 1 BtoB BtoC 2001 5 2006 BtoB BtoG( ) EC e emp BtoC 375 100 49 50 BtoB BtoC 1
BtoB BtoB BtoG BtoB e BtoC BtoB 1. 2001 BtoB 2001 BtoB 34.0 2000 21.6 58 33.6 56 e-japan 60 1 2001 BtoB / / SNA 10 1 1998 8.6 2000 21.6 2001 2
34.0 5060 2001 1999 1998 1999 1 1 BtoB 15.1 13.5 2000 19.0 8.8 8.4 2001 3
2.43 1.11 2.40 1.62 0.39 1.34 2.84 2.57 0.04 0.003 1.13 0.08 39.73 44.33 2 2001 BtoB 34.03 e 2001 4.0 2000 1,800 e 3.7 1,400 e 2. 2001 BtoB BtoB 4
e 1 1:N N:1 2001 EDI EC EC EC EC 3. BtoB 5 2006 BtoB 125.4 17 5
43.95 4.96 34.03 3.98 e 98.98 10.29 61.27 6.35 78.43 7.89 125.43 13.62 e 3 BtoB 4 BtoB 2006 6
11.54 0.11 6.57 5.57 0.03 1.83 0.12 24.72 8.75 18.70 6.52 5.65 0.65 5.14 4.11 5 2006 BtoB 125.43 BtoG 2001 55 2003 2006 6 e-japan 2004 2003 6 BtoG BtoG e 2006 13.6 7
2006 BtoB 10 [ ] e 7 e BtoC 1. 2001 BtoC 2001 2000 8,240 80 1 4,840 2001 8
2 2001 BtoC SNA 1999 1 1998 645 1999 3,360 2000 8,240 2001 14,840 1998 8 1 BtoC 9
2001 PC 9 2001 BtoC 2001 1,205 2 7 2001 10
10 2001 1,205 2. 2001 BtoC 2001 CD 2001 2000 2000 11
2001 xdsl 2000 3 3. BtoC BtoC 5 16 2,970 2006 5 24,520 BtoC 11 BtoC 12
25,670 10,510 10,630 11,830 1,590 13,290 5,360 11,240 6,140 14,160 23,110 3.3 5.7 4.9 3.2 17.5 7.7 2.6 3.1 8.0 15.9 8.9 23,770 15.6 PC 5,670 34.0 162,970 5.8 125,700 5.6 12 BtoC 2006 13 2006 BtoC 16 2,970 5 3 2,390 13
toc 2006 19.9 2001 70 2006 14 2006 3 2,390 14
1 13 (ECOM) NTT 3 10 4 BtoB ( ) 2001 2006 20019 2002 1 BtoBBtoC BtoB e emp BtoG BtoC 1.1 1.1.1 (ECOM) NTT 3 10 1999 3 4 (1) 1 10 BtoB BtoC 1 (2) 2 11 BtoC ECOM 2 (3) 3 12 BtoB BtoC ECOM ( ) (4) 4 13 BtoB BtoC ECOM NTT 15
1 BtoB BtoC 1998 2003 BtoC 2 3 BtoB 2 3 4 1.1.2 BtoB BtoC 2001 BtoB BtoC 2001 BtoB BtoC BtoC 2001 5 2002 2006 BtoC BtoB 5 2002 2006 BtoB 2001 16
1.1.3 1998 BtoBBtoC BtoB e BtoG BtoC BtoC 1.2 17
1.2.1 1 3 (1) TCP IP ( ) VPN IP OECD BtoB EDI TCPIP 18
TCP/IP T TCP IP T BS CS TCP/IP BtoC BtoB IP VPN OECD OECD TCP/IP) EDIVAN TCP/IP) IP-VPN IP 1-1 1 19
20 SMTP EDI (2) 1-2 2 BtoC EC BtoC EC
BtoB e EDI BtoC BtoB IP CALS e 21
CALS IP e 1.2.2 BtoB BtoC EC BtoB e e BtoB BtoG BtoC EC BtoC BtoB e BtoG BtoC 22
BtoB BtoC BtoB BtoC BtoG BtoC e BtoB BtoB BtoC BtoG e 1-3 (1) BtoB e I:N N:I EDI e empemp M N BtoB BtoB 1 e 23
M N e 1-4 e ASP e 24
e e e e EDI EDI e e e 3 e e 1 NN 1 M N BtoB e M N M N e BtoB VAN 1 N BtoB 1 1 N BtoB 25
1 EDI e e PC MROMaintenance Repairs Operation= 1 e 1 N BtoB 1 N BtoB 3 1 1 1-5 1 N BtoB N 1 BtoB 1 N 1 BtoB e e EDI 26
e e e N 1 BtoB N 1 BtoB 3 1 1 1-6 N 1 BtoB EDI EDI EDI EDI EDI EDI EDI EDI 27
EDI SMTP EDI EDI EDI EDI EDI XML EDI EDI EDI IP EDI EDI EDI EDI EDI EDI M N 1 NN 1 BtoG BtoG BtoB GtoCGtoB (2) BtoC ) BtoC 28
BtoC BtoB PC BtoC PC BtoB BtoB BtoE BtoC CtoC CtoC BtoC BtoC PDA BtoBBtoC BtoB BtoC BtoC 29
EC EC PC PHS EC EC 1-7 (3) BtoC BtoC BtoB e 30
BtoC BtoB 1.2.3 e (1) EC EC EC BtoB BtoC e BtoB BtoB 31
(2) EC EC BtoC BtoB BtoC BtoC GDP GDP BtoB BtoC BtoB (3) e emp EMP e BtoB e BtoB (4) BtoC BtoC BtoCBtoB BtoC BtoC 1.3 BtoB 15 BtoC 13 32
1.3.1 BtoB 1 BtoB BtoB 15 2.2 1-8 BtoB 33
BtoB 1 2 ( ) 3 EC EC 1-9 34
BtoB 1 1.3.2 BtoC 1 BtoC BtoC 13 2.3 CD BtoC BtoC 35
EC 1-10 BtoC BtoC 1 2 3 4 5 6 36
7 BtoB BtoB 37
1 1.3.3 2001 2001 1 1 12 31 5 2002 2006 1 1 1.4 2001 9 2002 1 13 BtoC BtoB 1.4.1 (1) 38
BtoCBtoB BtoB 3 ()NTT 2001 10 11 4,517 758 5,275 BtoC BtoB BtoB 3 BtoC 250 BtoB 189 BtoB 182 621 1 375 5 BtoB BtoC BtoC (2) BtoBBtoC 49 BtoB 25 BtoC 29 11 1 BtoB BtoC 49 50 39
100 (3) 13 BtoBBtoC 2000 2000 4 2001 3 9,500 7,500 2,500 2001 6 4,700 2000 2001 1.4.2 2001 1.1.2 40
(1) (2) 2001 4 9 2001 2001 2000 2001 1 3 2001 4 12 (3) 1 1 ECOMNTT BtoB 41
BtoB BtoC 1 1 BtoC 1 BtoB (4) BtoB BtoCBtoB BtoC BtoB 1.4.3 BtoB BtoC 1.4.3.1 BtoB BtoB 42
15 EC EDI Web e EC 1-11 BtoB (1) 1 BtoB BtoB (2) BtoB 15 18 1 2 5 43
18 5.4.4. 3 2 a) EDI EDI e EDI EDI EDI HTML e EDI e EDI EDI (i)edi (ii) EDI EDI EDI EDI 44
XML N 1 1 NM:N b) N:1 MRO MROMaintenance, Repars & Operation N:1 SCM EDI EDI EDI c) 1:N MRO MRO d) e M:N 1.2.2 45
MRO e e N 1 a) i. ii. iii. iv. 46
v. vi. vii. viii. ix. x. b) i. PC IT ii. iii. iv. PC IT v. vi. vii. viii. ix. x. xi. xii. (3) 47
1.4.3.2 BtoC BtoC 2001 BtoC 2005 2006 1.4.4 7 SNA GDP 13 2006 GDP 14 1 18 2006 2010 12 BtoB BtoC (1) BtoB BtoB BtoC SNA 87 48
(2) BtoC BtoC GDP GDP () JEITA 50 GDP GDP 1.5 1.5.1 (1) GDP SNA 7 2000 2000 BtoB BtoC 2000 SNA BtoC 49
BtoB 14 1 18 (2) e e 1.2.2. M N e 1 NN 1 1 NN 1 e (3) BtoB BtoB 15 BtoB 2.2.1BtoB (4) BtoB BtoB BtoB 1.4.3.1 BtoB 1.5.2 50
(1) BtoB BtoCBtoB (2) 2001 BtoCBtoB 40 BtoC 13 BtoB 11 BtoC 13 BtoB 15 2001 40 (3) BtoG BtoB BtoG (4) BtoB BtoB (5) 51
2 2001 2006 2.1 2001 BtoB 34 270 33 6,030 2000 21 5,900 60 2001 2001 e 4.0 2006 BtoB 125 4,300 2001 5.0 17.5 2006 BtoG e-japan 2003 6.4 2006 e 13.6 BtoB e 1 2001 BtoC 1 4,840 2000 8,240 80 PC 6,730 2001 1,205 2006 BtoC 16 2,970 2001 52
0.55 5.8 3 7,270 3 2,390 BtoB BtoB BtoC BtoC BtoG e 2001 34270 5.0 55 39,800 11.7 14,840 6,730 0.55 1,205 8.1 2006 1254,300 63,700 136,200 17.5 10.9 162,97037,27032,390 5.8 19.9 e 2-1 2001 2006 2.2 BtoB 2.2.1 BtoB (1) BtoB 15 11 53
2-1 BtoB OA 54
2-2 (2) EC e EC EC EC EC 55
(3) BtoB BtoB EC BtoC EC BtoC FAX EC EC 2.2.2 BtoB 2.2.2.1 2001 BtoB (1) 2001 BtoB 2001 BtoB 34.0 5.04 15.1 13.5 EC 30.52 EC 56
BtoB 57.6 55.6 19.0 BtoB 8.8 8.4 EC 7.2 86.5 6.3 BtoB 2001 BtoB 35.7 BtoB 3.81 2.68 1.27 2001 0 0.98 1.11 1.15 0.29 0.56 0.69 0.81 57
2-3 2001 BtoB / / SNA 2001 BtoB 34.0 e-japan 60 1998 1 1998 8.6 1999 12.3 2000 21.6 2001 34.0 5060 2001 1999 1998 1999 2-2 BtoB 1 (2) BtoB 58
2001 IT IT 2001 SCM e 59
BtoB (3) 2001 BtoB 2001 BtoB 57.6 BtoB EC BtoB BtoB 1:N N:1 e EC 1 60
BtoB BtoB 2 BtoB EDI 3 EC EDI e 2001 EC EC EDI 2001 TCP/IP EC EC 2001 EC 2001 EDI EDI EC 61
EDI EC EC EC EC EC BtoB e 62
BtoB BtoB EC ADSL 2.2.2.2 2001 e (1) 2001 e 2001 e 4.0 e 11.69 3 7,260 e 24.70 1,410 63
e 7.46 5.30 e M:N e 2001 e 1,822 e 2001 7,950 2-4 2001 e / / emp EC e (2) e 2001 e e 64
e e e 2001 e N:1 e M:N e e e 65
e e (3) 2001 e 2001 e e BtoB 2001 2001 e 2001 e e e e e e EDI 66
2 e BtoB 2.2.2.3 2001 BtoG (1) 2001 BtoG 2001 BtoG 55 2001 45 10 1 2001 BtoG 2001 (2) BtoG GDP 67
e-japan (3) 2001 BtoG 2003 2003 2001 2.2.3 BtoB (1) BtoB 2006 EC 125.4 2001 3.69 2001 38.43 38.41 2001 5.0 % 2006 17.5 49.7 46.7 68
43.95 4.96 34.03 3.98 e 98.98 10.29 61.27 6.35 78.43 7.89 125.43 13.62 e 2-3 BtoB 2-4 BtoB 2-5 BtoB 69
2-5 BtoB 2.84 2.43 2.57 1.11 0.04 2.40 0.003 1.62 0.39 1.34 1.13 11.54 0.08 0.11 6.57 5.57 0.03 1.83 0.12 24.72 8.75 39.73 44.33 6.52 5.65 18.70 0.65 5.14 4.11 2-6 2001 BtoB 2-7 2006 BtoB 70
2002 13 2003 10 BtoB 2-6 BtoB EC SNA 2-8 BtoB 2-9 BtoB BtoC BtoB EC 71
EC EC SOHO EC BtoB 72
BtoB BtoB (2) e 2006 e 13.6 e 10.87 2001 3.43 e 9.9 2001 1.0 e 10 e e 32.1 9.9 9.0 e M:N e e 1.2.2 73
74 2-7 e e 2-10 e 2-11 e e 2-12 e [ ]
e e e BtoB e e e SCM N 1 e SCM e SCM SCM e e N 1 (3) BtoG 2006 BtoG 6.4 5.7 BtoG 89.9 2,800 2001 55 BtoG 2003 75
2002 2,000 2003 3 2004 5 2005 2006 5 2002 2004 2006 2010 2003 800 2006 6,000 2-8 BtoG 2-13 BtoG 76
BtoG BtoG 2-14 BtoG 2003 2003 2003 2005 EC 2000 1 80 40 2003 2003 3 EC 75 2.2.4 BtoB 77
(1) BtoB BtoB BtoB BtoB (2) BtoB BtoB BtoB EC BtoB 78
BtoB N 1 e BtoB (3) e e e e 79
e 2.3 BtoC 2.3.1 BtoC BtoC 13 2006 2-9 * 2.3.2 BtoC (1) 2001 BtoC 2001 BtoC 1 4,840 2000 8,240 80 7,000 2000 3,260 3,470 80
81 PC CD EC 2000 1.6 2000 2.2 2.2 2 1.8 2-10 2001 BtoC SNA
1998 2-15 2001 1,200 2 70 2001 82
2-11 2001 BtoC 2-16 2001 1,205 83
(2) 2001 BtoC 2001 BtoC 10 1.0 AA (12.17/162) 2.8/172) 1.06/168 0.92/185) B 0.5 0.63/143 D 0.13/164 0.47/170) 0.74/185) 0.13/171 (0.86/194) 0.37/215 0.38/223) (0.09/220) C 2-17 A PC 12.17% 162% CD 1.06% 168% 2.8% 172% 3 EC 2001 PC 2001 CD 84
CRM Customer Relation Management B EC 2001 0.92% 185% 0.86% 194% 0.74% 185% 3 2 0.37% 215% 0.38% 85
223% 0.09% 220%3 0.13% 171% 0.13% 164% 0.47% 170% 0.63% 143%3 EC Xmas 2001 2001 86
2.3.3 BtoC BtoC 5 16 2,970 2006 5 2006 12 5,700 24,520 BtoC 2-18 BtoC 2-19 BtoC 87
25,670 10,510 11,830 1,590 5,360 11,240 6,140 14,160 23,110 10,630 13,290 23,770 3.3 5.7 4.9 3.2 17.5 7.7 2.6 3.1 8.0 15.9 8.9 15.6 PC 5,670 34.0 162,970 5.8 125,700 5.6 2-20 2-12 BtoC 88
2-21 2-22 10 2001 13 GDP 2-13 BtoC EC SNA 89
90 2-23 BtoC 2-24 BtoC BtoC 5 3 2,390 B to C 2006 19.9 2-25 2001 8,530 1,810 1,050 1,410 1,240 1,340 2,160 4,640 7,610 690 1,630 150 32,390 31,020 130 29.5 15.6 5.4 9.9 11.9 10.1 40.3 41.3 32.0 12.2 9.4 33.2 19.9 24.7 0.9
70 2006 2-26 2006 32,390 2.3.4 BtoC 2001 BtoC 1 100 2001 EC EC BtoC 91
BtoC EC ASP 92
3 BtoB BtoB e 2001 2001 BtoG 3.1 3.1.1 BtoB 2001 BtoB 8,200 1.34 BtoB 2001 e 30 e 0.37 2006 BtoB 8.2 12.6 2001 8,200 2006 BtoB 6.52 2006 e 2,900 e 3.5 e 93
3.1.2 2001 BtoB (1) 2001 BtoB 8,200 1.34 4,100 3,430 160 260 BtoB BtoB 20.1 2001 8,300 3-1 BtoB (2) e 2001 e 30 e 0.37 e 18 NOU e 8 94
e e M:N 2001 30 2001 200 3-2 EMP 3.1.3 95
EDI 3.1.4 2001 BtoB (1) EC N:1 2001 EC 2001 EC EC WebEDI VAN EDI (2) e e e 96
N:1 e e e e WWRE e 3.1.5 BtoB (1) 2006 BtoB 8.2 12.6 2001 8,200 2006 BtoB 6.52 3-3 BtoB 97
3-1 BtoB 3-2 BtoB (2) EC EC EC N:1 98
(3) e 2006 e 2,900 3.5 2001 30 e 2001 0.4 3-4 EMP EMP 3-3 EMP 3-4 EMP (4) e e e 99
e WWRE GNX e e 3.1.6 BtoB BtoB e e e 100
3.2 3.2.1 BtoB 2001 BtoB 8,300 2.21 N:1 EDI EC BtoB (1) (2) EC EC 2001 e 30 e 0.36 2006 BtoB 11.0 27.6 VAN VAN 2006 e 1,600 e 1.5 e 101
VAN 3.2.2 2001 (1) 2001 BtoB 8,300 2.21 5,000 95 e 30 EDI 2,750 16 11 37 BtoB BtoB 42.2 2001 7,200 14.6 2000 30 102
3-5 BtoB (2) e 2001 e 30 e 0.36 e 30 kireicom e e M:N 2001 100 2001 200 3-6 EMP 3.2.3 103
EC SCM EDI 1994 EDI EDI EDI EDI 104
EDI SCM EC EC EC 3.2.4 2001 BtoB (1) 2001 EDI EC EDI EC EC N:1 VAN M:N BtoB 105
2001 BtoB WWRE VAN M:N EDI 20011 Web EDI 2001 8 Web EDI (2) e 2001 e 2001 SCM 20013 e e EDI 106
e WWRE e e 3.2.5 BtoB (1) 2006 BtoB 11.0 27.6 2001 8,300 2006 BtoB 8.75 3-7 BtoB 107
3-5 BtoB 3-6 BtoB (2) BtoB CPFR CollaborativePlanningForecasting Replenishment IT IT BtoB IT N:1 VAN 108
VAN 1 EC EC (3) e 2006 e 1,600 e 1.5 2001 30 e e 0.4 3-8 EMP EMP 109
3-7 EMP 3-8 EMP (4) e e e 2001 10 SCM e e e 110
e BtoB VAN VAN e VAN 3.2.6 SCM EDI e 111
BtoB 3.3 3.3.1 BtoB 2001 BtoB 4,600 0.78 240 2001 BtoB e 30 e 0.66 e e 2006 BtoB 2006 7.0 11.4 IT EDI EDI EDI EC 2006 e 1,700 e 2.4 e 112
e 3.3.2 2001 (1) 2001 BtoB 4,600 0.78 950 700 390 170 100 600 510 30 430 50 70 BtoB BtoB 19.0 2001 1,200 3.8 113
3-9 BtoB (2) e 2001 e 30 e 0.66 e 27 e e M:N 2001 0 2001 0 3-10 EMP 114
3.3.3 115
3.3.4 2001 (1) EDI BtoB EC EC N:1 1:N POS (2) e JIS e 116
EC 2001 e EC 2001 e e 3.3.5 BtoB (1) BtoB 2006 7.0 11.4 2001 4,600 2006 BtoB 5.65 3-11 BtoB 117
3-9 BtoB 3-10 BtoB (2) IT EDI BtoB EDI EDI EDI EC EC EC 118
(3) e 2006 e 1,700 2.4 2001 30 3-12 EMP EMP 3-11 EMP 3-12 EMP (4) e 8 2 e e 119
e e e e e e 3.3.6 SCM EDI 120
e 3.4 3.4.1 BtoB 2001 BtoB 8,800 2.33 2001 BtoB 2001 e 210 e 2.40 e 2006 BtoB 8.2 20.6 BtoB 2006 e 4,500 e 121
5.5 1 NN 1 e 3.4.2 2001 (1) 2001 BtoB 8,800 2.33 1,300 680 660 400 170 780 260 260 15 BtoB BtoB 2.3 2001 6,900 26.8 122
3-13 BtoB (2) e 2001 e 210 e 2.40 EC NC e 200 e e M:N 2001 40 2001 100 3-14 EMP 3.4.3 EDI SCM 123
EC 3.4.4 2001 BtoB (1) SCM N:1 EDI e EC (2) e NC 2000 124
e 3.4.5 (1) 2006 8.2 20.6 2001 8,800 2006 BtoB 6.57 3-15 BtoB 125
3-13 BtoB 3-14 BtoB (2) BtoB SCM BtoB EDI EC EC 126
EC (3) e 2006 e 4,500 e 5.5 2001 210 e 2001 2.4 2 3-16 EMP EMP 3-15 EMP 3-16 EMP (4) e 1 NN 1 e e e 127
1 e e EDI e e e 3.4.6 e 128
3.5 3.5.1 BtoB 2001 BtoB 9,700 1.77 1,100 2001 e 100 e 1.04 2006 BtoB 7.0 12.0 EC 129
2006 e 3,700 e 5.3 e e 3.5.2 2001 (1) 2001 BtoB 9,700 1.77 6,800 1,400 1,300 20015 EDI 3,700 2,800 1,300 50 590 250 110 150 EDI BtoB BtoB 8.8 2001 3,600 2.7 2001 130
3-17 BtoB (2) e 2001 e 100 e 1.04 e 100 e e M:N 2001 0 2001 100 131
3-18 EMP 3.5.3 EC EDI e 132
VAN EDI 3.5.4 2001 BtoB (1) 2001 EC EDI EC 2001 EC EDI EC EC 2001 5 EDI Web-EDI 133
EC (2) e 20013 e OA e 2030 e 3.5.5 (1) 2006 7.0 12.0 2001 9,700 7.2 2006 BtoB 5.57 3-19 BtoB 134
135 3-17 BtoB 3-18 BtoB (2) EC EC EDI (3) e
2006 e 3,700 e 5.3 2001 100 e 2001 1 3-20 EMP EMP 3-19 EMP 3-20 EMP (4) e e e e 136
e 2002 EC 3.5.6 EC 3.6 3.6.1 BtoB 2001 BtoB 15.1 24.19 EC 8.1 5.2 EC EC 137
2001 e 3.7 e 24.70 e EDI EC EC 2006 BtoB 31.0 46.7 BtoB 2006 e 9.9 e 32.1 e 3 e e e e 3.6.2 2001 (1) 2001 BtoB 15.1 24.19 8.1 10 138
8.1 1.4 EC 1,400 370 5.2 1.8 EC BtoB 7,800 700 550 600 BtoB BtoB 25.8 2001 18.53 18.6 30 139
3-21 BtoB (2) e 2001 e 3.7 e 24.70 EC TWX21 e 3.7 16 EC e EC e e M N 2001 1,500 2001 2,850 140
3-22 EMP 3.6.3 EDI SCM EC 141
EDI SCM EC OA 3.6.4 2001 BtoB (1) EC SCM EC EC N:1 e 1:N 142
2000 WebEDI EC EDI EDI Web WebEDI EC EC (2) e e e N 1 M N EDI EDI TWX-21 TWX-21 e e WebEDI 143
TWX-21 e N:1 EC e e 3.6.5 (1) BtoB 2006 31.0 46.7 2001 15.1 2.1 BtoB 2001 44.33 24.72 144
3-23 BtoB 3-21 BtoB 3-22 BtoB (2) 145 BtoB 36 EC
BtoB EC 2003 Web SCM WebEDI XML BtoB SCM BtoB BtoB (3) e 2006 e 9.9 e 32.1 e e 2001 3.7 2.7 3-24 EMP EMP 146
3-23 EMP 3-24 EMP (4) e 3 e e e TWX-21 e e BtoB N 1 e N 1 e IT IT IT e e 147
e e e2open Converge e SCM ASP SCM N 1 e e e e 3.6.6 148
SCM BtoB SCM e 3.7 3.7.1 BtoB 2001 BtoB 13.5 30.52 EC 7.25 EC 5.4 EDI 2001 e 1,400 e 1.04 N:1 1:N 149
e 2006 BtoB 23.5 49.7 1 2 3 1 EC 12 EC 2 EC 2006 e 9,600 e 4.1 e 3 e Covisint 3.7.2 2001 (1) 2001 BtoB 13.5 30.52 7.9 5.4 1,400 10 7.9 2.6 EC 150
4.9 5,300 1,400 BtoB BtoB BtoB 86.5 2001 12.13 11.5 2000 EC 3-25 BtoB (2) e 2001 e 1,400 e 1.04 USS e 1,400 2001 e M:N 0 2001 3,700 151
3-26 EMP 3.7.3 60 EDI 2000 10 JNX Japanese automotive Network exchange N:1 EC EC 152
3.7.4 2001 BtoB (1) EC 2001 EC JNX EC 2001 EC Web EC JNX 2001 EC 153
EC EDI IPVPN IP e (2) e SCM e N:1 Covisint 2001 e e e e EC 154
3.7.5 BtoB (1) BtoB 2006 23.5 49.7 2001 13.5 1.7 BtoB 2001 39.7 18.7 3-27 BtoB 3-25 BtoB 3-26 BtoB (2) 1 2 3 1 12 155
2 EDI EC BtoB EDI IP JNX XML SCM JNX ANX ENX 2 2 EC 156
(3) e 2006 e 9,600 4.1 2 2001 1,400 6.8 e 3-28 EMP EMP 3-27 EMP 3-28 EMP (4) e e 3 e Covisint Covisint 157
Covisint MRO e e 3.7.6 EC EC 158
3.8 3.8.1 BtoB 2001 BtoB 3,800 0.39 EC 2001 e 200 e 5.30 e 20 2001 BtoG 55 0.02 2006 BtoB 14.5 13.9 EDI 2006 e 5,300 e 3.7 e BtoB 159
BtoG 2006 BtoG 5.7 18.8 2001 55 2003 2003 2006 3.8.2 2001 (1) 2001 BtoB 3,800 0.39 2001 10 10 3,200 600 140 2001 55 BtoB 3,800 BtoB 39.6 2001 1.32 160
3-29 BtoB (2) e 2001 e 200 e 5.30 EC e 200 e M:N 2001 2 2001 300 3-30 EMP (3) BtoG 2001 BtoG 55 0.02 161
2001 45 10 BtoG 2001 3.8.3 CALS 3.8.4 2001 BtoB (1) 2001 EDI EDI CI-NET EDI EC 162
(2) e 2001 e 20 2000 2001 3 (3) BtoG e-japan 2001 2001 10 13 10 5.7 200110 30 3.8.5 BtoB 163
(1) BtoB 2006 14.5 13.9 2001 3,800 2006 BtoB 11.54 3-31 BtoB 3-29 BtoB 3-30 BtoB (2) EDI 164
EDI EDI CI-NET CI-NET 2002 CI-NET CINET N:1 e BtoB BtoG (3) e 2006 e 5,300 e 3.7 2001 200 e 2003 165
BtoB BtoG 3-32 EMP EMP 3-31 EMP 3-32 EMP (4) e e BtoB e e CI-NET e EDI CI-NET 166
e e 2002 CI-NET ASP IT e ASP e (5) BtoG 2006 BtoG 5.7 18.8 2001 55 2003 BtoG 89.9 (6) BtoG 2003 2001 100 2002 2000 2003 40,000 167
2002 2,000 2003 3 2004 5 2005 2006 5 2000 57,630 03 2001 2004 2006 2003 2002 100 2004 20 06 2010 BtoG BtoB 3.8.6 EC EC EC EC 168
e e 3.9 3.9.1 BtoB 2001 BtoB 1,300 0.75 160 e 10 e 0.75 6 e 1:N 2006 BtoB 5.2 27.2 MROMaintenance, Repairs and Operation 1 N 2006 e 600 e 1.2 e 169
e MRO e e e 3.9.2 2001 (1) 2001 BtoB 1,300 0.75 740 170 140 90 17 60 BtoB BtoB 8.4 2001 2,380 10 3-33 170
(2) e 2001 e 10 e 0.75 e 6 e e M:N 2001 150 2001 400 3-34 EMP 3.9.3 EC 171
EC 3.9.4 2001 BtoB (1) EC 2001 1 EC EC EC 1:N N:1 e 172
EC EC (2) e e 1:N N:1 2001 3.9.5 BtoB BtoB 2006 5.2 27.2 2001 1,300 2006 BtoB 4.11 173
3-35 3-33 BtoB 3-34 BtoB (2) MROMaintenance, Repairs and Operation 2002 EC N 1 EC 1 N EC 174
EC N 1 EDI (3) e 2006 e 600 e 1.2 2001 10 3-36 EMP EMP 3-35 EMP 3-36 EMP (4) e e e MRO e 175
e OA N 1 1 N e e e e 3.9.6 EC EC EC e EC MRO BtoB 3.10 3.10.1 BtoB BtoB 2001 EDI IPP 176
EC 2001 e EC 2006 BtoB 8,100 5.1 2003 2006 e 800 e 9.9 e e 3.10.2 2001 (1) 2001 BtoB 2001 0 3-37 BtoB (2) e 2001 e e 177
e M:N 2001 0 2001 0 3-38 EMP 3.10.3 3.10.4 2001 BtoB (1) EC EC (2) e e 178
3.10.5 BtoB (1) BtoB 2006 8,100 5.1 2001 2003 2006 BtoB 0.65 3-39 BtoB 3-37 BtoB 3-38 BtoB (2) 2003 179
2004 TCPIP (3) e 2006 e 800 e 9.9 2001 2004 e 3-40 EMP EMP 180
3-39 EMP 3-40 EMP (4) e e e e 3.10.6 EC EC EC 181
EC EC 3.11 3.11.1 BtoB 2001 BtoB 10 0.003 2001 e e 2006 BtoB 350 0.1 BtoB BtoCBtoB e 2006 e 3.11.2 2001 (1) 2001 BtoB 10 0.003 182
Web 4 4 BtoB 2001 3-41 BtoB (2) e 2001 e e BtoB e M:N 2001 183
3-42 EMP 3.11.3 1998 EC EC 3.11.4 2001 BtoB (1) 2001 SMBC 184
BtoB EC EC EC EC EC (2) e e 2000 3.11.5 BtoB (1) BtoB 2006 350 0.1 2001 10 2006 BtoB 0.03 185
3-43 BtoB 3-41 BtoB 3-42 BtoB (2) BtoB BtoC BtoB BtoB BtoC BtoB BtoB 186
BtoB EC FB FB FB FB EC 187
(3) e 2001 e 2006 e 3-44 EMP EMP (4) e e e 3.11.6 24 188
3.12 3.12.1 BtoB 2001 BtoB 5,500 2.14 EC 2001 e 410 e 7.46 M:N e 2006 BtoB 2006 6.5 23.5 EC e 2006 5,800 e 9.0 IT 3.12.2 2001 (1) 2001 BtoB 5,500 2.14 189
3,600 EC 100 EC EC 30 EC 1,200 280 EC 220 46 BtoB 5,500 BtoB 89.7 2001 8,000 3-45 BtoB (2) e 2001 e 410 e 7.46 190
Q-TIS e 110 EC EC e 160 EC e e M:N 2001 0 2001 100 3-46 EMP 3.12.3 EDI EC 191
2001 2001 EC 3.12.4 2001 BtoB (1) EC EC EC EC 192
EC EC EC EC EC EC EC EC (2) e e e e EC EC 193
EC e 3.12.5 BtoB (1) BtoB 2006 6.5 23.5 2001 5,500 2006 BtoB 5.14 3-47 BtoB 194
195 3-43 BtoB 3-44 BtoB (2) EC BtoB
EC IP 2002 (3) e 2006 e 5,800 e 9.0 2001 410 e 3-48 EMP EMP 3-45 EMP -46 EMP 196
(4) e IT e e N:1:N e 3.12.6 EC 2003 EC 197
EC EC BtoC BtoB 3.13 3.13.1 BtoB 2001 BtoB 130 0.11 EC IT 2001 e e 2006 BtoB 2006 1,400 1.1 e 2001 2006 3.13.2 2001 (1) 2001 BtoB 130 0.11 EC EC 198
130 EC 2001 BtoB 2001 3-49 BtoB (2) e 2001 e e BtoB e M:N 2001 199
3-50 EMP 3.13.3 EC 3.13.4 2001 BtoB (1) EC EC EC EDI EC EC 200
EC (2) e e e 3.13.5 BtoB (1) BtoB 2006 1,400 1.1 2001 130 2006 BtoB 0.11 3-51 BtoB 201
202 3-47 BtoB 3-48 BtoB (2) BtoC EDI (3) e
2001 2006 e 3-52 EMP EMP (4) e e e e e 3.13.6 EC 3.14 3.14.1 BtoB 203
2001 BtoB 3,800 4.04 2001 e 60 e 1.56 e 2006 BtoB 2.3 22.6 e ASP 2006 e 400 e 1.7 e e 3.14.2 2001 (1) 2001 BtoB 3,800 4.04 3,200 320 204
80 EC 50 BtoB 2001 3-53 BtoB (2) e 2001 e 60 e 1.56 40 e e M:N 2001 205
3-54 EMP 3.14.3 ASP SCM 206
ASP EC EC 3.14.4 2001 BtoB (1) EC EC EC EC SOHO EC EC EC (2) e e EC e EC 207
e 3.14.5 BtoB (1) BtoB 2006 2.3 22.6 e BtoB 2001 3,800 6.0 2006 BtoB 1.83 3-55 BtoB 3-49 3-50 BtoB BtoB (2) 208
e ASP ASP BtoB EC EDI EC (3) e 2006 e 209
400 e 1.7 2001 60 7.2 e e BtoB 3-56 EMP EMP 3-51 3-52 EMP EMP (4) e e e e e N:1:N e 210
3.14.6 ASP EC 3.15 3.15.1 BtoB 2001 BtoB 260 0.02 110 85 BtoB 2001 e 4 e 1.57 e 2006 BtoB 1,500 0.1 2001 260 5.8 211
2006 BtoB 0.12 2006 e 30 e 1.7 e 3.15.2 2001 (1) 2001 BtoB 260 0.02 80 EC 25 EC 85 20 9 EC BtoB 2001 212
3-57 BtoB (2) e 2001 e 4 e 1.57 e e M:N 2001 213
3-58 EMP 3.15.3 EC EC DM EDI EC 214
OA 3.15.4 2001 BtoB (1) 2001 EC EC EC EC EC EC EC EC EC 215
(2) e e 3.15.5 BtoB (1) BtoB 2006 1,500 0.1 2001 260 5.8 2006 BtoB 0.12 3-59 BtoB 216
3-53 BtoB 3-54 BtoB (2) BtoB 2002 MRO WBT Web Based Training 217
9 WBT WBT EC (3) e 2006 e 30 e 1.7 2001 4 8.0 e 3-60 EMP EMP 218
3-55 EMP 3-56 EMP (4) e e e e 3.15.6 EC WBTWeb Based Training 219
EC EC EC EC 220
4 BtoC 2001 4.1 PC 4.1.1 PC BtoC 2000 910 2001 PC 1.6 1,470 12.2 1,690 200 BTO 2006 5,670 34.0 27 2004 2001 BtoC 1.2 20 2006 12.2 690 4.1.2 PC 2001 BtoC (1) 2000 910 2001 PC 1.6 1,470 12.2 1,690 200 221
PC 2001 1 12 PC 7.1 15.2 2001 10 PC 1.6 2 PC 3 870 400 200 20 2001 100 PC 70100 222
BTO PC 1 BTO 1030 2001 870 2000 2001 100 PC 70 200 223
2001 600 20 PC 1,500 4-1 PC (2) 2001 BtoC 1.2 20 PC 4.1.3 PC (1) 224
(2) PC (3) 4.1.4 PC 2001 BtoC 2001 100 CRM Customer 225
Relationship Management 100 BTO 1 2001 PC 4.1.5 PC (1) 2006 PC 5,670 34.0 2006 2001 200 226
100200 27 2004 2004 4-2 PC 4-1 PC 4-2 PC : (2) PC 10 DELL BTO 227
BTO 2001 (3) 2006 BtoC 12.2 690 2006 PC 1 (4) 228
4.1.6 PC PC 4.2 4.2.1 BtoC BtoC EC 2000 610 2001 2 1,190 0.79 1,750 500 2 3,770 15.6 229
2001 120 BtoC 10 50 70 2006 32.0 7,610 4.2.2 2001 BtoC (1) 2000 610 2001 2 1,190 0.79 1,750 500 2001 9 11 2000 9 25.7 1946 3162 0.3 2823 5691 12.0 47997019 14 2000 0.42 530 550 120 450 50 30 230
BtoC BtoC BtoC 2000 200 2 450 1,000 1 2001 650 3 3.com JTB 3 JTB INFO CREW JTB e-hotel JTB 231
4-3 (2) 120 BtoC 10 50 70 JTB PDA 2001 4.2.3 (1) 232
(2) (3) 4.2.4 2001 BtoC 2001 2001 PC PDA L e 233
JAS3 JAS 10 7 6 6 20 2002 3 JR 2 2,500 2001 30 3 JR JR JTB 234
CD CD JR 1996 1 2001 20 3.7 5 235
JTB HIS 20014 4.2.5 (1) 2006 2 3,770 15.6 236
2006 2001 500 4-4 4-3 4-4 : (2) 2001 237
(3) 2006 BtoC 32.0 7,610 PhoneTo (4) 238
4.2.6 2001 4.3 4.3.1 BtoC DVD 2000 590 2001 1.8 1,090 0.9 1,330 300 2 1 2006 1 1,240 8.9 239
2002 2001 2 860 BtoC 78.5 2 2006 4,640 41.3 4.3.2 2001 BtoC (1) DVD 2000 590 2001 1.8 1,090 0.9 1,330 300 80 2001 2 1 DVD 240
200 DVD 100 PC 800 1,100 3 2001 5 100 2 DVD DVD 10 10 20 Playstation.com 10 AV 90 2001 Java GPS 2001 241
2001 2 PC ISP 2001 10 1,090 4-5 (2) 2 860 BtoC 78.5 2 10 DVD 10 242
4.3.3 (1) (2) 100300 300 2001 i 1,800 J 1,000 2001 (3) 243
4.3.4 2001 BtoC 2001 NTT FOMA 12.2 64 NTT 2001 5 31 10 1 W-CDMA J- 2001 12 2002 6 2001 Java 4.3.5 (1) 2006 1 1,240 8.9 2006 2001 250 244
4-6 4-5 4-6 : (2) 2002 XI 4 NTT-BB Xbox2002 2002 245
200110 2005 3000 1000 2001 ADSL 164 152 (3) 2006 4,640 BtoC 41.3 Java ADSL FTTH PC IC IC (4) 246
4.3.6 4.4 CD 4.4.1 CDBtoC CD 2000 200 2001 1.6 340 1.1 630 2001 2006 5,360 15.9 2001 1 2001 BtoC 15.1 50 2 247
2006 2,160 40.3 4.4.2 CD2001 BtoC (1) 2000 200 2001 1.6 340 1.1 630 2001 CD 2001 1 3 1.6 150 100 85 BK1 2001 150 CD CDNow8 248
HMV e-c 10 10 ec 2001 CD 80 ADSL CATV 2001 10 90 PC PDA SHARP PDA 2 40 24 PDA PC PHS 3 3 2001 12 3 550 249
TCP/IP PHS 1 100 PC ADSL 2001 2001 12 30,000 8 3 2001 10 4-7 CD (2) BtoC 15.1 50 2 250
2001 4.4.3 CD (1) CD (2) (3) CD 4.4.4 CD2001 BtoC CD 1 251
2001 16,000 200 2001 9 2002 1,500 CD HMV 2,500 22 23 5 252
3 4.4.5 CD (1) 2006 CD 5,360 15.9 CD 2006 2001 300 4-8 CD 4-7 4-8 : (2) CD 2001 253
1 CD 1998 3 31 6 20013 98.8 1.2 (3) 2006 2,160 BtoC 40.3 2001 50 BtoC 10 CD 254
au 2002 CDMA2000 1 NTT PDA PDA (4) 1 2006 ETC Electronic Toll Collection System 4.4.6 CD 4.5 255
4.5.1 BtoC 2000 270 2001 2.2 580 0.37 630 50 2006 1 3,290 8.0 200130 2001 BtoC 4.8 30 2006 1,340 10.1 4.5.2 2001 BtoC (1) 2000 270 2001 2.2 580 0.37 630 50 2000 32,000 2001 1.5 50,000 256
19 600 2,400 600 600 1,200 1,200 300 300 4-9 (2) 2000 2001 BtoC 4.8 30 4.5.3 (1) (2) 257
(3) 4.5.4 2001 BtoC 2001 2001 100 PC 4 258
PC 3 1 4.5.5 (1) 2006 1 3,290 259
8.0 2006 2001 30 2004 2005 2001 4-10 4-9 4-10 : (2) 13 2001 11 33.6 3 1 PC 260
(3) 2006 1,340 BtoC 10.1 i (4) 261
3D 4.5.6 2001 4.6 4.6.1 BtoC 2000 40 2001 2 70 0.14 150 80 2 0.1 2006 1,590 3.1 262
2001 2006 150 9.4 4.6.2 2001 (1) 2000 40 2001 2 70 0.14 150 80 2001 e 2 0.1 4 20 10 10 13 4-11 (2) BtoC 1 263
35 4.6.3 (1) (2) (3) 264
4.6.4 2001 BtoC e e 2001 11/15 12/14 32.6 56.4 1.7 56.4 310 2 50 PC NTT i eflora 2001 12 eflora 650 eflora e 265
2001 4.6.5 (1) 2006 1,590 3.1 2006 2001 80 4-12 4-11 -12 : (2) 2001 0.1 BtoC 266
5 (3) 2006 150 BtoC 9.4 OCR (4) 267
4.6.6 4.7 4.7.1 BtoC 2000 330 2001 1.7 560 0.13 540 2006 1 1,830 2.6 2001 BtoC 1 2006 1,410 10.1 268
4.7.2 2001 (1) 2000 330 2001 1.7 560 0.13 540 2000 32,000 2001 1.5 50,000 23 600 2,400 600 600 1,200 1,200 500 35 2001 560 4-13 269
(2) BtoC 1 35 4.7.3 (1) (2) (3) 4.7.4 2001 BtoC 270
2001 2 O 2001 2001 2001 271
2001 2000 4 23 2001 7 2000 10 1 100 5 1 12 3 4.7.5 (1) 2006 1 1,830 2.6% 2006 2001 272
4-14 4-13 -14 : (2) 1 273
(3) 2006 1,410 BtoC 10.1 (4) 4.7.6 4.8 4.8.1 BtoC 2000 220 2001 2.2 490 0.38% 480 10 274
2006 1 630 7.7% 2001 1% 2001 25 BtoC 5.1% 2006 1,050 9.9 4.8.2 2001 BtoC (1) 2000 220 2001 2.2 490 0.38% 480 10 275
2000 32,000 2001 1.5 50,000 24% 600 2,400 600 600 1,200 1,200 300 200 4-15 (2) 1% 2001 25 BtoC 5.1% 4.8.3 (1) (2) 276
(3) 2001 4.8.4 2001 BtoC 2001 277
naturum 4.8.5 (1) 2006 1 630 7.7% 2006 2001 278
4-16 4-15 4-16 : (2) 2001 (3) 2006 BtoC 9.9 1,050 279
2001 (4) 4.8.6 2001 4.9 4.9.1 BtoC 280
2000 1,760 2001 1.8 3,260 0.74% 2,350 900 2 2006 1, 3.2% 2006 BtoC 0.9% 130 4.9.2 2001 BtoC (1) 2000 1,760 2001 1.8 3,260 0.74% 2,350 900 1,760 2,350 2001 281
11 2 2001 3,260 4-17 (2) 282
PhoneTo 4.9.3 (1) (2) (3) 4.9.4 2001 BtoC 2001 2 IR 2001 2,510 1,684 2001 921 350 300 IT 2001 10 283
2 11 4 HOME4U 4.9.5 (1) 2006 1, 3.2% 2006 2001 4-18 284
4-17 4-18 : (2) 2001 (3) 2006 BtoC 0.9 130 GPS (4) 285
3D 4.9.6 4.10 4.10.1 BtoC 2000 2,020 2001 1.7 3,470 2.8% 4,230 760 BtoC 2001 BtoC 286
2006 2 3,110 17.5% IT ETC 2001 2006 BtoC 5.4% 1,240 4.10.2 2001 BtoC (1) 2000 2,020 2001 1.7 3,470 2.8% 4,230 760 100.7% 2000 4,259,872 2001 4,289,682 2001 2,800 100 600 287
100 2 BtoB 288
4-19 (2) BtoC 1% 35 4.10.3 (1) (2) 289
(3) 4.10.4 2001 BtoC 2001 3 4 290
250 Gazoo 200 TS3 Gazoo Gazoo 57 1990 5 2 57 10 2002 CRM Customer Relationship Management ETC 291
ETC IP 6 Internet Protocol version 6 4.10.5 (1) 2006 2 3,110 17.5% 2006 2001 800 4-20 292
4-19 4-20 : (2) ETC 2002 ETC ETC IP 6 43 43 43 43 IP 293
(3) ETC IP 6 (4) 4.10.6 4.11 4.11.1 BtoC AV 294
2000 540 2001 1.8 980 0.47% 1,210 200 2 0.47% 2006 1 510 4.9% 2001 BtoC 2006 15.6 1,630 4.11.2 2001 BtoC (1) 2000 540 2001 1.8 980 0.47% 1,210 200 AV 2000 2001 Playstation2 2 1.8 2 0.47% 295
AV 600 80 300 AV 2000 32,000 2001 1.5 50,000 14% 600 2,400 600 600 1,200 1,200 350 4-21 (2) BtoC 1% 5 35 296
4.11.3 (1) (2) PC (3) 4.11.4 2001 BtoC 2001 AV PC PC 297
PC Q&A 1 1999 298
COSME HP 2001 11 20 4.11.5 (1) 2006 1 510 4.9% 2006 2001 200 4-22 299
4-21 4-22 : (2) 2006 1 2002 (3) 2006 BtoC 15.6 1,630 300
(4) 4.11.6 4.12 4.12.1 BtoC 2000 440 2001 1.4 630 0.63% 990 360 1.4 2006 BtoC 6,140 5.7% 2001 40 BtoC 6.5 2006 29.5% 1,810 4.12.2 2001 BtoC 301
(1) 2000 440 2001 1.4 630 0.63% 990 360 2001 1.5% 80 420 120 10 2001 2001 47.6 2000 250 5 300 7 302
PR 2001 1520% 5,000 2001 303
10 4-23 (2) 2001 40 BtoC 6.5 2000 4.12.3 (1) 304
(2) (3) 4.12.4 2001 BtoC 2001 2000 10 2001 2001 4 60 2001 3 24 305
MONEYKit 4.12.5 (1) 2006 6,140 5.7% 2006 BtoC 2001 300 4-24 306
4-23 4-24 : (2) 99 10 (3) 2006 BtoC 29.5% 1,810 307
(4) 4.12.6 4.13 4.13.1 BtoC 308
2000 310 2001 2.3 700 0.09% 1,110 400 2.3 2 2006 2 5,670 3.3% 2001 25 BtoC 3.3% 2006 8,530 33.2% 4.13.2 2001 BtoC (1) 2000 310 2001 2.3 700 0.09% 1,110 400 2 1999 2000 250 310 2001 2 309
CtoC 70 80 ADSL 2000 ADSL 9,723 2001 1524,348 550 30 700 4-25 (2) 25 BtoC 3.3% 2 310
4.13.3 (1) (1) (2) 4.13.4 2001 BtoC 2001 CtoC 4.13.5 (1) 2006 25,670 3.3% 2006 2001 400 4-26 311
312 4-25 : 4-26 (2) (3) 2006 BtoC 33.2% 8,530
(4) 4.13.6 4.14 4.14.1 BtoC PC CD PC 2000 500 2001 2 930 1,330 400 2001 ADSL 2002 2006 1 6,600 2001 BtoC 77%800 2006 3,500 313
4.14.2 2001 BtoC (1) BtoC13 PC CD PC BtoC 2000 500 2001 2 930 1,330 400 ADSL 2001 2 4-27 314
(2) 2001 BtoC 77% 800 8 2 4.14.3 (1) (2) EMI (3) 4.14.4 2001 BtoC 2001 BtoC 2001 315
CATV ADSL 2000 CATV ADSL 62 5,000 9,723 2001 1303,000 1524,348 300 ADSL Yahoo!BB ADSL ADSL PDA 2 40% 24 2001 12 30,000 8 3 2001 4.14.5 (1) 2006 1 6,600 2006 2001 400 316
4-28 4-27 : (2) (3) 2006 3,500 2002 317
2001 Bluetooth MMK (4) 4.14.6 PDF 318
5 5.1 ECOM ()NTT BtoB BtoB BtoC 3 4,517 758 5,275 3 BtoB 189 BtoB 182 BtoC 250 621 1 375 319
5.2 BtoB 5.2.1 BtoB (1) BtoB 5-1 BtoB 320
(2) 5-2 BtoB 321
(3) 5-3 BtoB 322
(4) EC BtoBEC 5-4 BtoB EC 323
(5) EC 5-5 BtoB EC 324
(6) EC EC BtoB EC 5-6 BtoB 325
(7) EC EC 5-7 EC 326
5.2.2 BtoB (1) BtoB 5-8 BtoB 327
(2) BtoB 5-9 BtoB 328
(3) BtoB 5-10 BtoB 329
(4) ASP BtoB ASP 5-11 BtoB ASP 330
(5) ASP ASP 5-12 BtoB ASP 331
5.2.3 BtoB (1) BtoB 5-13 BtoB 332
(2) 5-14 BtoB 333
(3) BtoB 5-15 BtoB 334
5.2.4 BtoB (1) BtoB BtoB BtoB 5-16 BtoB ( ) 335
(2) 3 3 3 3 BtoB 5-17 BtoB 3 336
5.3 BtoB 5.3.1 BtoB (1) BtoB 5-18 BtoB 337
(2) BtoB BtoB BtoB MRO 5-19 BtoB 338
5.3.2 BtoB (1) BtoB 5-20 BtoB 339
(2) 5-21 BtoB 340
(3) BtoB 5-22 BtoB 341
(4) ASP 5-23 BtoB 342
5.3.3 BtoB (1) BtoB 5-24 BtoB 343
(2) 3 BtoB PC/ 3 BtoB BtoB 5-25 BtoB 3 344
5.4 BtoC 5.4.1 BtoC (1) PC BtoC / 5-26 BtoC 345
(2) PC BtoC 5-27 BtoC 346
(3) 5-28 BtoC 347
(4) 5-29 BtoC 348
5.4.2 BtoC (1) 5-30 BtoC 349
(2) 5-31 BtoC 350
(3) 5-32 BtoC 351
(4) 5-33 BtoC 352
(5) 5-34 BtoC 353
(6) 5-35 BtoC 354
5.4.3 BtoC (1) 5-36 BtoC 355
(2) 5-37 BtoC 356
(3) 5-38 BtoC 357
5.4.4 BtoC (1) BtoC BtoC 5-39 BtoC 358
(2) BtoC 5-40 BtoC 359
(3) 5-41 BtoC 360
(4) 5-42 BtoC 361
(5) 5-43 BtoC 362
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