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1 8 1.1. 9 1.1.1. 9 1.1.2. 9 1.1.3. 11 1.1.4. 11 1.2. 11 1.2.1. 11 1.2.2. 12 1.2.3. 13 1.3. 13 1.3.1. 14 1.3.2. 14 1.3.3. 15 1.3.4. 15 1.4. 16 1.5. 17 9 2. 18 2.1. 18 2.2. 21 2.3. 23 2.4. 24 2.5. 26 2.6. 26 2.7. 29 3. 31 3.1. 31 3.1.1. 31 ii
3.1.2. 33 3.1.3. 36 3.1.4. 38 3.2. 39 3.2.1 39 3.2.2. 44 3.3. 47 3.3.1. 47 3.3.2. 48 3.3.3. 48 3.3.4. 48 3.3.5. 49 3.4. 50 3.4.1. 50 3.4.2. 51 3.4.3. 52 3.4.4. 53 3.5. 57 3.5.1. 57 3.5.2. 57 3.5.3. 59 3.5.4. 61 3.5.5. 64 3.6. 67 3.6.1. 67 3.6.2. 67 3.6.3. 69 4. 77 4.1. 77 4.2. 79 4.3. 81 4.3.1. 81 4.3.2. 92 4.3.3. 94 iii
4.3.4. 97 4.3.5. 1 9 4.3.6. 99 4.3.7. 4.3.8. 4.3.9. 4.3.10. 4.3.11. 4.3.12. 4.3.13. 4.3.14. 4.3.15. 4.3.16. 4.3.17. 125 4.3.18. 4.3.19. 129 4.3.20. 4.3.21. 1 4.3.22. 1 4.3.23. 138 140 148 A.1. 148 A.2. 150 A.2.1. 150 A.2.2. 15 A.2.3. 160 A.2.4. 165 iv
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23. [ ] Hernon, Peter and Whitman, John R. [] [](2002). International Organization for Standardization, ISO 11620: 1998: Information and Documentation: Library Performance Indicators. (2002),,, vol.40, no.3, p.178-187. (1999) [ [](1999), ], p.693-698. (2000) ISO,, vol.38, no.1, p.21-25. (2001),, vol.51, no.6, p.312-317. (2002),, vol.40, no.3, p.124-128. 75
(2003),, vol.41, no.1, p.15-25. (2002),, vol.40, no.3, p.144-155. (2003),, vol.41, no.1, p.34-39. (2003),, vol.41, no.1, p.3-14. (2002),, vol.273, p.15-18. (2002)ARL,, vol.40, no.3, p.168-177. (2000) ISO11620 ISO,, vol.38, no.1, p.26-30. (2002),, vol.40, no.3, p.129-143. (2000) ISO,, vol.38, no.1, p.31-43. (2000). [](2003). [](2002). (2002),, vol.96, no.11, p.864-866. (2002),, vol.40, no.3, p.156-167. [] [](1991) [Lancaster, F. W. (1988) If You Want to Evaluate Your Library..., US.]. 76
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1 3 2 4 1 2 3 4 1 2 1 4 6 2 5 7 3 1 4 7 2 5 8 3 6 9 1 2 153
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1 PFI 2 3 4 1 2 3 4 5 1 2 3 4 155
1 2 NPO 3 4 5 6 7 8 9 10 11 12 13 1 2 3 1 2 3 4 1 3 2 1 4 156
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