1
1 1. 20IT 2. 3. 4. 2
1.1 3
1.2 PC PC PC http//www. osakac. ac. jp/ihara/pdf 4
2 5
6
7
2.3.1 28 22 28 22 8
2.3.2 2228 9
No. 2 3 4 5 6 7 / / / / / 10
4M 11
12
13
14
2 15
3.1 16
17
18
19
3.5 3.7 20
2 3.8 NHK
22
3.10 23
24
3.12 2 25
26
3.6 3 27
28
29
80 80 60 A B 60 C D 30
0.0-10.0 4.3 AB 31
32
33
34
35
36
37
38
39
40
29% 24 21 375 3 75 41
42
43
5.4 44
45
46
2 47
6.1 n=200 6.1 48
6.1.3 6.5(a)20 N=100 10.12.221 6.5() 1 365 3.17 1.807 49
50
51
52
53
54
55
7.1 1 56
7.2 X 57
7.3 1 58
59
60
61
62
= β 0 + β1 + β2 + β3 + ε 63
64
65
Excel Y X OK 66
3.5 =152.68 3.61 12.67 0.40 67
= 152.68 3.61*5 12.67*6 + 0.40*12 = 63.4 68
8.3 69
70
Excel Y X OK 71
=0.06590+0.80741+0.00113+0.00178-0.00007 72
1. No.29 = 0.06590+0.80741*0.228+0.00113*53+0.00178*4-0.00007*110=0.309 0.317 =(0.317-0.309)/0.317*100=2.5% 2. No.30 = 0.06590+0.80741*0.215+0.00113*49+0.00178*8-0.00007*116=0.301 0.303 =(0.303-0.301)/0.303*100=0.6% 73
1 2 =11=02 2 3 1 2 1, 2 )=0,01 1, 2 )=(1,0)2 1, 2 )=(0,1)3 74
8.4.1 8.3 8.3 8.401 75
8.4.2 = 117.41 10.29 + 0.000 16.16 ( ) ( ) 76
77
9.1 BnP) Poisson Po N 78
2 1.2 2/ 10 0.9 20 20 79
80
9.2 Pr3/sqrt(n)Pr3/sqrt(n)0.003 x i 3/sqrt(n) 0.003 81
82 ( ) ( ) k p p p LCL k p p p UCL k p p p p p k i k = + = = 1 3 1 3,,, 1) ( 2 1 K k c c LCL k c c UCL k c c c c c k i k 3 3,,, 2) ( 2 1 = + = = K R A x LCL R A x UCL k R R k x x R R R x x x n k i i k k 2 2 2 1 2 1 /,,,,,, (3) = + = = = = K K n A 2
9.3 2/3 2/3 7 1/3 1/ 3 83
9.4.1 9.1 9.31 UCL) CL)LCL) No.713 84
9.4.2 2 9.2 9.41 UCL) CL)LCL) No.520 85
9.4.3 3x R 9.3 9.54 1 UCL)CL) LCL) x R 86
7 2 87
10 u ij = x ij s j x j z = a u + a u + a u + i1 1 i1 2 i2 3 i3 4 i4 a u 88
10 89
10 90
10 91
z 1 = 0.76u 1 + 0.84u 2 + 0.62u 3 + 0.59u 4 + 0.38u 5 z 2 = 0.27u 1 0.12u 2 + 0.55u 3 0.56u 4 + 0.78u 5 92
v v 1 2 = = x 1 + x 1 x 2 + x 2 x3 + 5 + x3 5 x 4 + x 4 x + 5 x 5 93
10 10 10OECU 94
10 95
11.1 22 30 270 300 270 30 300 300 300 600 96
11.1 2 χ 0 χ χ χ χ 2 0 = = ( )2 0 ( )2 0 ( )2 0 ( ) 2 ( 108 113) ( 118 113) = = 113 2 ( 46 62) ( 78 62) 62 2 ( 62 51) ( 40 51) = χ 51 ( )2 0 + + + + χ 113 62 51 ( )2 0 2 2 2 2 χ 2 0 = 0.4425 = 8.2581 = 4.7451 = 12.5607 97
11.2 A A 98
99
100
101
a(a 1,a 2 )a0 La 0 a 1 X 1 a 2 X 2 a a = 0 a a 1 2 = a = V 1 ( x (1) ( (1) (2) x + x ) 2 x (2) ) V : x x 1 2 : : 2 102
S (1),S (2) V V -1 V = S1 + S 2 n + n 2 1 2 103
a V 1 ( x (1) x (2) ) a 0 a 0 3.65 43.1 = ( ) = a [ 0.725 0.136] = 8. 514 0 = x (1) + x 2 0.7386 0.0064 4.2 3.1 0.725 a = = 0.0064 0.1053 49.9 36.3 0.136 a (2) L=-8.514+0.725x 1 +0.136x 2 104
No.1No.7,No.10 445L0.506 105
CS (%) 14 7 0 10 Star) Cash Cow) Dog) 1 0.1 1 1 12 1 2 1 1 106
12.1 Customer Communication System 107
Act Check CCS lan 108
109
110
111
112
113
114
6 13 12 2 3 9 7 11 10 8 5 4 CS 115
9 12 2 13 6 8 5 3 7 11 10 4 (docomo)cs 116
12 6 13 7 2 4 10 5 3 11 9 8 (docomo)cs 117
12.3 T T 01 118
119
120
121
122
123
13.1 124
(y)(x 5 )(x 7 ) (x 3 ) (x 5 )(x 3 ) 125
-1.010.4550.5090.335 0.5240.4520.254 126
127
128
vs 129
130
131