15 12
- 1 -
- 2 -
- 3 -
- 4 -
- 5 -
- 6 -
10 11-7 -
- 8 -
8-9 -
- 10 -
(1) - 12 -
(2) 1995 15 16-13 -
1997 17 9 1997 18-14 -
(3) - 15 -
(4) - 16 -
19 29-17 -
(5) - 18 -
- 19 -
- 20 -
(1) - 21 -
(2) - 22 -
- 23 -
(4) 38-24 -
39 40 40-25 -
(1) - 26 -
(2) - 27 -
12 2000 NewhamEssexBrantree 44-28 -
- 29 -
(1) - 30 -
(2) 49-31 -
- 32 -
- 33 -
50 4246 (1) 13 14-34 -
1,040 52-35 -
2 3 14 18 27 54 14 28-36 -
147 56 55 5 30 56-37 -
15 23 15 1826 1414 62 58-38 -
(2) 59 ( ) ( 14 4 1 ) ( 14 4 1 ) - 39 -
60 61 ( 14 4 1 ) 13 4 1-40 -
62 ( ) ( ) 15 63 12 NPO - 41 -
- 47 -
- 48 -
- 49 -
(2) - 50 -
Audit Commission - 51 -
52 13 63 2002 77-52 -
2000 69-53 -
72 73 55 74 75-54 -
- 55 - (1)
1980-56 -
(2) Performance measurement 76 1994 IT Mayer s report (1) (2) (3) (4) - 57 -
2,000 2,001 18000 17,584 22,000 23000 19,523 33,000 2001 85 5-4 77 Fund for the City of New York 7 78-58 -
2-59 -
- 60 -
79 80 62 81-61 -
82 83-62 -
84 64-63 -
- 64 -
85 stakeholders 86 87 62-65 -
64 69 (1) - 66 -
15 36 45-67 -
- 68 -
(2) 2-69 -
(3) - 70 -
(4) - 71 -
(1) 4 92-72 -
93-73 -
- 74 -
- 75 -
2001 20 7-76 -
- 77 -
7-78 -
2 (1) - 79 -
1000-80 -
2000 4100 1300 95-81 -
(2) - 82 -
- 83 -
- 84 -
- 85 -
17 4512 13 9,023-86 -
( ) (1) - 87 -
CRM Customer Relationship Management (2) - 88 -
750 2500 1 () () - 89 -
(3) - 90 -
- 91 -
- 92 -
Mayor s Office of Operation 4 10 5 101-93 -
100-94 -
11-95 -
- 96 -
- 97 -
- 98 -
- 99 -
- 100 -
7-101 -
- 102 -
- 103 -
- 104 -
- 105 -
- 106 -
- 107 -