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1
2 (1) 703 GDP (2) 77
3 (3) 78
4 (4) 29 79
5 (1) IT FAX 80
6 (2) (3) 81
7 (4) IT 3. (1) (2) 19 82
8 CSI 83
9 IT (3) 84
10 (4) IT IT PR winwin IT CSR 85
11 IT 86
12 (1) (2)
13 1998(10) 2001(13) 2006(18) 2000(12) ( ) (3) 2007 EU KLEMS Database 2007 EU KLEMS Database % % % EU KLEMS Database2007 (4)
14 2 2. (1) (2) DVD IT 2 89
15 DVD , Vista 5,000 3 Windows IT IT IT IT IT IT IT IT IT IT IT TFP 90
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17 IT IT 5/23 NTT 5/27 ANA 3/18 PASMO Windows Update 8/16 SkypeIP 6/10 5/22 JR 5/12 toto 10/1 10/12 5/23 NTT 5/27 ANA 3/18 PASMO Windows Update 8/16 SkypeIP 6/10 5/22 JR 5/12 toto 10/1 10/12 ITpro (4) 92
18 3. (1) IT IT (2) 16 IPA SEC 93
19 : SEC SEC IT IT IT IT IPA IT 94
20 IT IT IT 5 IT 6 IT IT IT IT 21 IT 7 IT IT 11 IT IT IT IT IT IT IT IT IT IT IT IT 60 6 IT IT ITSS2002 ETSS 2005 UISS
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31 8 DVD DVD DVD 2006 ARAMARK Innovation Center National Academy of Science Hillary for President Service Science Initiative NSF 62 NSF Service Enterprise Engineering: SEE underlying structure MBA MBA MBA NSF, Service Enterprise Engineering. (3) (4) 106
32 MEM 20081) MEM 20081) 107
33 (1) MS MS MS ISO9001 ISO14001 MS MS MS MS MS MS MS MS MS MS ISO9001 ISO14001 JAB JAB JAB JAB 108
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36 MS JISC JAB MS JAB ISO ISO JAB ISO JAB JAB MS 111
37 (3) MS MS MS (4) (4) MS MS MS MS MS MS IAFMS 18 MS MS MS MS MS MS MS MS MS 112
38 MS MS ( / ) 113
39 ISO9001 ISO14001 N=601 ISO9001 ISO14001 N= 491 MS ( / ) 114
40 2. (1) MS MS MS (2) MS (3) MS MS MS 115
41 (4) 3. (1) MS (2) MS WG WG (3) (3) MS 116
42 MS ISO14001 ISO14001 (4) 117
43 (1) 118
44 (2) %
45
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48 ROE() (4)
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51 IT EPC IT (2) EPA ECAExport Credit Agency: PPPPublic Private Partnership PM 4 (3) ()
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56 2. (1) (2) 131
57 (3) (4) 132
58 (1) (2) (3) 133
59 (4) 134
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63 19 4, (3) ROA ROE 138
64 ROA ROA ROE 10 ROE ROA ROE 14.6%ROA 3.0% ROE 139
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66 2. (1) (2) (3) 4, (1) 141
67 (2) 142
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93 5.0% IDC Japan IT IT BPO IT 168
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95 (3) 46% BPO 54% 60% 20%BPO 202 1,729 6,916 BPO BPO (30%) 170
96 (23%) 202 1,729 6, % BPO 47% 171
97 BPO (32%) (5%) (51%) (11%) IT (8%) 172
98 BPO BPO (33%) ( 21%) (11%) (10%) BPO BPO 90% BPO 20% BPO 23.0% 14.2% 37.4% 49.3% BPO 173
99 BPO BPO 54.9% IT 44.0% 39.6% 35.2% BPO 39.2% BPO BPO BPO 174
100 BPO BPO 175
101 BPO BPO 10% BPO BPO BPO BPO BPO 176
102 2. (1) 20 2 BPO( ) 20 5 (2) (BPO) BPO BPO BPO BPO BPO (3) BPO BPO BPO BPO BPO BPO BPO 177
103 (4) BPO BPO BPO BPO BPO BPO BPO BPO 3. (1) BPO BPO BPO (2) 2. (2) BPO BPO BPO BPO BPO SLA 178
104 (3) (4) BPO BPO 179
105 (1) 180
106 (2) 13 6, ,200 10% ,985 1, , (3) 181
107 (4) 2. (1) (2) 182
108 (3) 183
109 (4) = 3. (1) (2) 184
110 (3) (4) 185
111 = 186
112 (1) % 50 (2)
113 188
114 (3) % %
115 EU KLEMS Database, March 2007 (4)
116 2. (1) 191
117 (2) (3)
118 IT IT 3. (1) 193
119 IT (2)
120 () IT () 195
121 (1) IT ROA 196
122 S&P (2)
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125 (3) 100% 95.7% ROA (4) 2. (1) (2) 200
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127 (4) (%) MUFG J.P. UBS CSFB HSBC BNP S&P 3. (1) 202
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129 (3) M&A (4) 204
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