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1

2 IT IT IT IT 1 IT 2 Software as a Service (SaaS 3 ) IT SaaS 4 SaaS SaaS PC SaaS SaaS Web SaaS ID IT SaaS IT Software as a Service ASP(Application Service Provider) SaaS 4 ASPIC

3 SaaS SaaS SaaS SaaS ASP IPASaaS SaaS IT IT SaaS

4 SaaS ASP

5 SaaS SaaS SaaS SaaS SaaS SaaS IT SaaS SLA SLA SLA SLA SLM SaaS SLA SaaS i

6 1. IT OS 5 ASP 6 ASP ASP 7 SaaS SaaS ASP ASP IT ASP ASP 5 6 Application Service Provider 7-1 -

7 ASP ASP SaaS SaaS SaaS SaaS Service Level Agreement : SLA SaaS SaaS SaaS 1.1. SaaS SLA SLA SLA SaaS SaaS SLA SaaS SaaS - 2 -

8 2. SaaS SaaS SaaS SaaS 2.1. SaaS SaaS SaaS SaaS 8 SaaS SIer 9 SaaS DB SaaS SaaS 1 SaaS 8 SaaS SaaS 9 System Integrator - 3 -

9 SaaS SIer SIer SaaS PC SaaS IT DB WAN LAN WAN LAN 2 IT SaaS PC - 4 -

10 SaaS SaaS SaaS PC SaaS SIer OS PC SaaS SaaS SaaS 1 SaaS - 5 -

11 2.2. SaaS SaaS ARPANET 10 SaaS OS Windows 98 Netscape Navigator Internet Explorer SaaS PDA SaaS ISDN ISP ADSL VDSL xdsl xdsl LAN PHS SaaS HTML HyperText Markup Language - 6 -

12 Web ASP SaaS PC '''' '''' ISDN xdsl FTTH HTML DHTML CSS 3 SaaS Ajax 2.3. SaaS SaaS SaaS SaaS 12 Dynamic HTML CSS Cascading Style Sheets Java Script Ajax Adobe Flash - 7 -

13 4 SaaS SIer SaaS SaaS - 8 -

14 SaaS 5 SaaS SaaS SaaS SaaS SaaS SaaS - 9 -

15 SaaS SaaS SaaS SLA Service Level Agreement SaaS SaaS SaaS SaaS SaaS SaaS 13 SaaS API VPN Virtual Private Network

16 Application Programming Interface API SIer SaaS API SaaS SaaS SaaS API SaaS API A SaaS B SaaS API A SaaS B SaaS SaaS ASP SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS

17 CSV Comma Separated Values SaaS SaaS SaaS 2.4. SaaS SaaS ASP SaaS SaaS SaaS SLA PC SaaS ASP

18 A B C A DB B DB DB DB C A B C A B C DB A B C A B C 6 SaaS SaaS ASP ASP

19 SaaS Ajax 7 SaaS ASP SaaS

20 3. SaaS SaaS SaaS SaaS SaaS SCM Supply Chain Management SaaS SaaS SaaS SaaS EDI 15 SaaS SaaS CRM Customer Relationship Management SaaS SaaS 3.1. CRM SFA Sales Force Automation CRM SFA CRM 15 Electronic Data Interchange

21 SaaS SaaS 3.2. IT SaaS

22 WikiToDo e UTM Unified Threat Management 17 SaaS PC PC ID SaaS SaaS ID SaaS SaaS API

23 18 SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS 18 ID

24 SaaS SaaS SLA SaaS SaaS SaaS IT IT 3. SaaS SaaS IT SLA IT

25 4. SaaS SLA 4.1. SLA(Service Level Agreement) SaaS 19 SLA IT SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SLA SLA 19 SLA SLA SLA

26 SLM Service Level Management SLM SLA 5.3 SLM SLA SLM SaaS SLA SaaS 4.2. SLA SLA SLA SaaS SaaS SaaS SLA SaaS SaaS

27 5. SLA 5.1. SLA SLA SLA SLA SLA SLA SaaS SaaS SLA SLA SaaS SaaS SaaS SLA SaaS

28 SaaS SaaS SaaS SLA 20 SLA SLA SLA SLA SaaS SaaS SaaS SaaS SLA SLA SaaS 21 SaaS SLA

29 SLA SLA SaaS SLA SLA SLA SLA SLM Service Level Management5.3. SLM SaaS SLA SaaS SLA SaaS SaaS SaaS 5.2. SLA SaaS

30 5.3. SLM SLM SLM SaaS SLM SLM SaaS

31 SLA SLA SLA SLA SLM SLA SaaS SLA SLM SLM SLA SLM

32 6. SaaS SLA SaaS SaaS SLA SaaS SLA 6.1. SaaS JIS Q 27001:2006 ISO/IEC 27001: ISMS SaaS SaaS SaaS

33 SaaS IT SaaS IT ITIL JIS Q 20000: SaaS SaaS SaaS SaaS HTTP

34 HTTPS 27 HTTP SaaS HTTPS HTTPS VPN 28 USB SaaS 6.3. SaaS XML 29 SaaS SaaS 27 HyperText Transfer Protocol Security 28 Virtual Private Network 29 extensible Markup Language

35 6.4. SaaS ASP SaaS 30 SaaS SaaS IT ITIL 31 SLM SaaS SLA SaaS SaaS 6.5. SaaS SaaS Information Technology Infrastructure Library IT

36 SaaS SaaS SaaS SaaS SaaS SaaS BIA 32 SaaS 33 SaaS SLA SaaS SLA SLA 32 Business Impact Analysis

37 6.6. ID 3 ID ID ID ID SaaS ID 6.7. (1)

38 JIS Q 27001:2006 JIS Q 27002:2006 ISMS SaaS (2) SaaS SaaS USB

39 USB (3) ID SaaS SaaS ID ID ID (4) ID HTTP SQL SaaS ID SaaS URL SaaS

40 (5) SaaS SaaS SaaS SaaS FAX FAX SaaS (6) HTTPS VPN HTTPS VPN SSL SSL 3.0 TLS 1.0 SSL

41 SaaS SaaS SLA SaaS SLA SaaS SaaS

42 7. SaaS SaaS SaaS SLA IT IT IT SaaS SaaS OS SaaS Winny SaaS SaaS SaaS 34 SaaS

43 SaaS IT SaaS

44 IT SLA IT SLA IT SLA IT ASP ASPIC SLA IPA

45 SaaS SLA IPASaaS SaaS

46 SaaS SLA - 1 -

47 - 2 -

48 - 3 -

49 - 4 -

50 - 5 -

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