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1 ANA
2
3 Peach Aviation ANA LCC , Peach Aviation ANA
4 ANA A A321 EC ASK ASK A % 2016 EC ATK
5 LCC Peach Aviation Peach Aviation 67.0% LCC 20081LCC 20162LCC 4 LCC LCC LCC 2016 Peach Aviation 52% LCC Peach Aviation 1 LCC Peach Aviation % 67.0% 304 LCC ,500 LCC 1, % 89% 19% 81% % 77% ANA 52% ANA LCC + CAPA OAG 26 ANA
6 KPI ANA ,
7 ANA LCC ANA ICT % ,000 18, , ,000 1, , , , , , x ,000 19, ,050 1,455 1,500 3,030 1,250 1, EPS 2,000 17,652 x , x , , % 2, , , , x 1.2 ANA , % Pan Am Holdings, Inc. LCC ,000 18,000 19, ANA
8 % A 40% 2 A A
9 30 ANA ANA 1 2 LCC 2020 ANA ICT 2020
10 ANA & D&I 2016 NGO NPO ANA STEP 1 ANA STEP 2 STEP 3 3 ANA P.50 & P.52 P.48 P.54 ANA
11 ANA ANA Environment Social Governance ANA Environment CO2 P.48 P.50 D&I Social D&I P.52 P.54 Governance P.70 ESG ANA Dow Jones Sustainability Asia Pacific Index FTSE4Good Index FTSE Blossom Japan Index work with Pride LGBT PRIDE MS-SRI MSCIWIN 32 ANA
12 経済的価値と社会的価値を創出することでグループの持続的成長と グローバル企業として持続可能な開発目標 SDGs への 貢献を目指しています ANA グループにとって 社会にとって SDGs への貢献 燃油費の抑制 将来の排出クレジット購入 コストの抑制 環境負荷の低減 環境リスク回避による評判の維持 向上 人権リスク回避による評判の維持 向上 人権尊重社会の実現 戦略とマテリアリティ 新規需要の創出による収益力向上 共生社会の実現 課題解決型 サービス提供による 顧客対応力の強化 新規訪日需要の創出による収益力向上 地方経済の活性化 国内線事業の 収益性の維持 向上 国際交流の促進 国際線事業の収益拡大 健全な株式市場の 健全かつ効率的な事業運営の実践 健康経営 経済産業省 健康経営優良法人 2017 大規模法人部門 ホワイト 500 維持 発展 品質 サービス 定時性 SKYTRAX 社 FLIGHT STATS 社 Asia-Pacific Major Airlines 部門 第 3 位 ワールド エアライン レーティング ワールド エアライン アワード 5スター 5年連続 World s Best Airport Services 5年連続 6度目 Best Airline Staff in Asia 3年連続 4 度目 th A nn u al アニュアル レポート
13 ANA ANA ANA ANA 34 ANA
14 A380 ANA ANA ANAANA MRJ ANA ANA 35
15 ANA 9.9% 12.2% 0.2% 5, ANA
16 ANA BUSINESS STAGGERED PREMIUM ECONOMY 2020ANA 2019 A % 8.3% 10.5% 5,710 ANA BUSINESS STAGGERED CO2 ANA CO298% CO % % 2 ANA ANA B777 B787 B /-800 A320neo/A321neo MRJ 35% % % ANA
17 A ANA SKY WEB ANA SKY MOBILE 12ANA Wi-Fi ANA ANA SKY LIVE TV 0.6% 0.7% 1.1% 6, ANA
18 2017 A321neo ANA Discover Japan Fare ANA SUITE LOUNGE 1.1% 1.8% 0.4% 6,810 ANA IS JAPAN COOL? ANA EXPERIENCE JAPAN ANA Discover Japan Fare % ANA EXPERIENCE JAPAN
19 % % 9.0% 17.5% 17.7% ANA % OCSEC % 1, ANA
20 LCC LCC A LCC 5LCC % 25.2% 85.8% LCC 1, A Peach AviationANA A Peach Aviation ANA LCC
21 % 2, MRO Japan % 2, % = ANA ANA % 1, % %1, % = ANA
22 ANA DUTY FREE SHOPANA FESTA % 1, % % 1,4602.6% = ANA X ANA X Mission X ANA CARD ANA ANA ANA Phone ANA Global Service ANA X ANA ANA ANA X
23 Peach Aviation LCC LCC Peach AviationPeach LCC ANAPeach Peach Peach 44 ANA
24 ANA Peach Aviation Peach ANA Peach ANAPeach3 3 Peach Peach 2 LCC ANA LCC LCC LCC ANA Brand positioning map
25 Peach Aviation Peach LCC Peach 6 Peach Peach 46 ANA
26 LCC Peach Route map CEO ,515,050,000 A ANA 67.0 First Eastern Aviation Holdings Limited
27 CO2 ANA SDGs CO COP ICAO2021 CO2 CO2 ANA ANA FLY ECO ANA 1998 ANA ANA FLY ECO 2020 ANA R Reduce, Reuse, Recycle 6. CSR CO2 48 ANA
28 CO CDP B C 2016ICAO 2021CO2 CORSIA Carbon Offsetting and Reduction Scheme for International Aviation ANA ,000kl CO % % % % S 3R Reduce, Reuse, Recycle e ANA NEDO ANA COOL CHOICE ANA VTR
29 ANA SDGs ANA ANA CSR CSR CSR CSR 2015 e % e ANA NGO 50 ANA
30 ANA 1 1 Commit Assess Act Report ANA ANA 1: Verisk Maplecroft 2 CRT 3 2 Verisk Maplecroft 3 CRT ANA ELEVATE ELEVATE
31 & ANA SDGs ANA ANA e 移動の際に不便を感じる方 移動に不便さを感じているのは? 杖や歩行補助具を使っている方や車いすをお使いの方 高齢の方 妊娠中の方や乳幼児連れの方 補助犬を連れている方など このような方々は 誰かにサポートして欲しい 少し不便でも 自分でできるところまでは 自分の力でやりたい など 一人ひとり感じ方が異なります ANA e Tokyo ANA
32 morph PBB17 A320neo A321 ANA ANA morph PBB A321 NPO LGBT & ANALGBT 2016ANA ANAANA LGBT LGBT LG B T
33 ANA SDGs ANA NGO NPO CSR ANA ANA ANA ANA PR 54 ANA
34 ANA Tastes of JAPAN by ANA ANA Tastes of JAPAN by ANA ANAUNWTO 2017 UNWTO ANA ONSEN
35 ANA , ANA CSR ANA Blue Academy 47 ANA JVOAD 4100 ANA 56 ANA
36 ANA NPO BOOK & TOY Library ANA 2020 UNESCO ANA 8 FAO ANA NGO Food Bank
37 2020 ANA ANA ANA HELLO BLUE, HELLO FUTURE 2020 bluenumber ANA ANA NPO ANA ANA ANA 58 ANA
38 ANA ANA ANA HELLO HELLO 2020 JET ANA HELLO 2020 JET HELLO 2020 JET ANA ANAJOC ANA
216 2 ANA ANA
216 2 ANA 216 2 221 3 216 1 29 21,6 2, 1,15 ROE 9.8 % ROA 7.6 % P.24 45 216 1 29 216 2 216 4 28 216 3 217 3 24 ANA 216 2 ANA 216 2 ANA 216 25 215 3 214 16 215 1 214 16 212 3216 3 5 1,13 3 226 3 216 2 214
,411,54 1,357,653 1,228,353 1,392,581 1,487,827 1,489,658 1,368,792 15,896,228 1,314,482 1,289,845 1,282,6 1,384,992 1,4
11 ANA1 3 311 216 215 214 213 3 1,791,187 1,713,457 1,61,13 1,483,581 1,654,724 1,621,916 1,535,27 1,379,754 136,463 91,541 65,986 13,827 131,64 77,983 36,391 7,876 78,169 39,239 18,886 43,14 263,878 26,879
216 3 3ANA 3 64 ANA 22 ANA 1
ANA s Way 1. Safety 2. Customer Orientation 3. Social Responsibility 4. Team Spirit 5. Endeavor ANA To Be the World s Leading Airline Group 216 3 3ANA 3 64 ANA 22 ANA 1 ANA ANA 216 3 15,532 1,397 2,319
富士通グループのCSRマネジメント：富士通グループCSR報告書2015
CSR 05 CSR 16 22 07 CSR 17 SRI 10 CSR 18 ISO26000 CSR CSR FUJITSU Way 4 CSR 05 CSR 16 22 07 CSR 17 SRI 10 CSR 18 ISO26000 CSR CSR FUJITSU Way 1935 FUJITSU Way CSR FUJITSU Way FUJITSU Way 2008 4 1 FUJITSU
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03 KAITEKI REPORT 2018 Mitsubishi Chemical Holdings Corporation 04 MCHC MCHC INPUT OUTPUT OPL 1,800 m C.P.C. SRL 2017
3 KAITEKI REPORT 218 Mitsubishi Chemical Holdings Corporation 4 MCHC MCHC 217 218 3 INPUT OUTPUT 15 219 4 OPL1,8 m 2 217 12 C.P.C. SRL 217 144% 22 4 4 7,6 3 7,244 3DDutch Filaments B.V. 218 3 ICM, Inc.
60 ANA 2017 61 ANA ANA ANA ANA ANA ANA ANA ASEC 10 1971 7 301999 7 23 7 4,515 2016 ASEC ANA s Day 13,122 2016 62 ANA 2016 2020 ANA 4 PDCA 2016 IATA IATA Operational Safety Audit IOSA 2017 5IATA 4 ANA Japan
OVERVIEW Our Sustainability ALSOK 1 ALSOK 1 P P.12 3 P.26 4 ALSOK 8 P.9
CSR REPORT 2013 CSR 2013 2331 OVERVIEW Our Sustainability ALSOK 1 ALSOK 1 P.10 2 7 2 P.12 3 P.26 4 ALSOK 8 P.9 ALSOK ALSOK CSR 5 P.8 6 6 P.19 7 3 4 P.18 5 8 P.20 ALSOK CSR Report 2013 1 OVERVIEW Our Corporate
SMBC Group Report 2018 CEO CEO SMBC Group Report 2018 1 SMBC 4 SMBC 6 7 ESG 10 SMBC 12 CEO 20 22 CFO 27 28 30 32 34 36 38 40 42 SMBC SMBC Group Report 2018 IIRC 2013 12 SMBC Group Report 2018 CSR 2017
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216 215 12 ENERGIZING THE FUTURE CIS 1% CONTENTS 2 4 CEO 12 2 2 : TO THE NEXT GROWTH STAGE 22 28 LPG 36 36 38 43 46 47 IIRC ver 1. CSR Book WEB CSR 216 6 http://www.showa-shell.co.jp/csr/index.html 216
Contents CEO GRI 4G COP CSR CSR CSR SDGs & At a Glance At a Glance CSR 2006
Better Health, Brighter Future Annual Report 2016 CSR Data Book Corporate Social Responsibility CSR Contents 1 2 4 8 CEO 66 70 74 75 76 GRI 4G4 2015 12 COP 12 14 16 18 20 22 23 24 28 30 32 34 36 37 CSR
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CSR REPORT 2009 CSR REPORT 2009 CSR REPORT 2009 CSR REPORT 2009 CSR REPORT 2009 CSR REPORT 2009 CSR REPORT 2009 CSR REPORT 2009 CSR REPORT 2009 15 8 14 34 39 5 85 CSR REPORT 2009 CSR REPORT 2009 CSR REPORT
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Unparalleled Innovation and Customer Satisfaction For Local Communities in Japan and Increasingly Overseas 2012 2012 3 457 BIZ-e- 6 AA Yamato Holdings Co., LTD. 2 4 5 12 14 16 16 18 BIZ- 20 22 e- 24 26
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2018 3 2017 1120 APPENDIX 1 201834,0001,80120.3 2525 63,796 2.7 4,206 38.7 1,801 20.3 142,575 133,265 124,600 9,662 7,952 7,800 4,259 4,000 7,035 6,558 6,380 4,733 3,032 4,206 2,134 1,497 1,801 289 2016
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51 持続的成長に向けた戦略 52 ERM 58 IT 60 64 CSR SOMPO 2016 戦略的リスク経営 (ERM) 資本政策 戦略的リスク経営の目指す姿 当グループは 戦略的リスク経営 (ERM: Enterprise Risk Management) として 資本 リスク リターンのバランスをコントロールし 強固な財務健全性の維持 グローバル水準の利益規模への成長とROE10% 以上を見込める資本効率の向上
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Environmental Social& REPORT RT P 2005 Japan Energy Corporation 1 CSR 2 TOP MESSAGE 2005 3 4 CSR 5 6 0 200 400 600 800 1,000 0 1,000 2,000 3,000 4,000 5,000 247 185 359 237 878 4,447 3,629 4,254 2,694
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