LAPLINK ヘルプデスク 操作ガイド

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Transcription:

操作ガイド

Microsoft Windows 7 Professional Windows Windows Windows 10 Microsoft Windows 10 64bit/32bit Windows Server 2012 R2 Microsoft Windows Server 2012 R2 Windows 8.1 Microsoft Windows 8.1 64bit/32bit Windows 8 Microsoft Windows 8 64bit/32bit Windows Server 2012 Microsoft Windows Server 2012 Windows Server 2008 R2 Microsoft Windows Server 2008 R2 Windows 7 Microsoft Windows 7 64bit/32bit Windows Server 2008 Microsoft Windows Server 2008 64bit/32bit Windows Vista Microsoft Windows Vista 64bit/32bit OS Windows Macintosh Mac OS X v10.10 Mac OS X v10.9 Mac OS X v10.8 Mac OS X v10.7 Mac OS X v10.6 Mac OS X v10.5 Macintosh Mac OS X v10.10 Yosemite Mac OS X v10.9 Mavericks Mac OS X v10.8 Mountain Lion Mac OS X v10.7 Lion Mac OS X v10.6 Snow Leopard Mac OS X v10.5 Leopard OS Mac intercom Microsoft Windows Windows Server Windows Vista Microsoft Corporation Intel Pentium Adobe Adobe Systems Incorporated Apple Mac Macintosh OS X Apple Inc. 1 2 3 4 3 5 Copyright 2010, 2018 by Intercom, Inc. All rights reserved.

LAPLINK 1 1...1-1 1.1...1-2 1.2...1-3 2...1-5 2.1 Android ios...1-5 2.2 Android ios...1-6 3...1-7 3.1 Windows....1-7 3.2 Mac....1-9 3.3 Android....1-11 3.4 ios....1-14 4...1-16 5...1-17 6...1-19 6.1...1-20 6.2...1-20 7 Android...1-21 2 1...2-1

2...2-2 2.1...2-3 3... 2-4 4...2-6 5...2-7 5.1...2-9 6...2-10 6.1...2-11 6.2...2-11 6.3...2-12 7...2-13 7.1...2-14 8...2-15 8.1...2-15 9...2-16 10...2-17 11...2-18 12...2-19 12.1...2-20 13...2-22 13.1 URL...2-23

13.2...2-25 13.3...2-25 13.4...2-26 14...2-27 14.1...2-27 14.2...2-28 15 Ctrl+Alt+Delete...2-29 16...2-30 17...2-31 18...2-33 19...2-34 19.1...2-35 20...2-38 20.1...2-38 20.2...2-40 21...2-42 21.1...2-42 21.2...2-43 22...2-45 22.1...2-45 22.2...2-46 22.3...2-46

22.4...2-47 3 1...3-1 1.1...3-1 2...3-2 3...3-4 4 1...4-1 2...4-2 2.1...4-2 3...4-3 5 1...5-1 1.1...5-2 1.2...5-4 2...5-5 3...5-9 3.1...5-10 3.2...5-11

3.3...5-12 3.4...5-13 3.5...5-14 4...5-15 4.1...5-15 4.2...5-16 5...5-17 6...5-19 6 1...6-1 2 LAPLINK...6-3 3...6-8 4... 6-11 5...6-14 7 1...7-1 1.1...7-1 1.2...7-3 2...7-4 2.1...7-4

3...7-6 3.1...7-8 3.2...7-8 4...7-10 4.1...7-10 4.2 SSL...7-13 4.3...7-14 5...7-16 6...7-17 7...7-19

1 1 2 3 4 5 6 7 Android

1 1 LAPLINK 1 1-1

1 4 10 2 1.1 1-2

1 1.2 OS 1-3

1 ID 1-4

1 2 2.1 Android ios URL Web URL LAPLINK 1-5

1 2.2 Android ios Android ios URL Web URL LAPLINK 1 2 ID 1-6

1 3 3.1 Windows LAPLINK LAPLINK 1-7

1 8 1-8

1 3.2 Mac LAPLINK LAPLINK 8 1-9

1 1-10

1 3.3 Android Android RemoteOperator 1 2 OK 8 1-11

1 RemoteOperator OS 1-12

1 Android 1-13

1 3.4 ios ios RemoteOperator 1 2 8 1-14

1 ios 1-15

1 4 3 LAPLINK Android ios Android ios 1-16

1 5 Windows OK 1-17

1 OK 1 6 LAPLINK 1-18

1 6 LAPLINK LAPLINK 1-19

1 6.1 URL 7 2 6.2 Windows Windows 10 Windows 8.1 Windows 8 LAPLINK LAPLINK Web Web 1-20

1 7 Android Android Android 1-21

2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Ctrl+Alt+Delete 16 17 18 19 20 21 22

2 1 DirectDraw WinDVD LAPLINK LAPLINK 2-1

2 2 30 2-2

2 3 4 2.1 導入ガイド 2-3

2 3 Windows 10 Windows Server 2012 R2 Windows 8.1 Windows 8 Windows Server 2012 Windows Server 2008 R2 Windows 7 Windows Server 2008 Windows Vista Windows 1 1. LAPLINK 2 2-4

2 3 4 OK 2-5

2 4 Windows 30 2-6

2 5 PNG 1 Windows AppData Roaming Intercom LAPLINK HelpDesk *.png 2-7

2 2 3 OK 2-8

2 5.1 PNG Microsoft Internet Explorer 8.0 1 PNG 2 2-9

2 6 Windows 2-10

2 6.1 6.2 2-11

2 6.3 2-12

2 7 Android ios RemoteOperator 2-13

2 7.1 PNG 2-14

2 8 8.1 2-15

2 9 11 U 2-16

2 10 OK 2-17

2 11 Windows Mac ios Android Android ios RemoteOperator 2-18

2 12 1 *.ord 2-19

2 2 3 12.1 RC LAPLINK LAPLINK *.ord 1 RC Windows LAPLINK RC 2-20

2 2 *.ord 1 2 3 5 10 1 2 2-21

2 13 URL Windows URL URL Web Windows Windows Windows 2-22

2 13.1 URL URL Web URL Web 2-23

2 URL URL URL 2-24

2 13.2 13.3 Windows 2-25

2 13.4 2-26

2 14 14.1 Mac 1 2 2-27

2 14.2 Windows 2-28

2 15 Ctrl+Alt+Delete Ctrl+Alt+Delete Ctrl+Alt+Delete Ctrl+Alt+Delete Windows Ctrl Alt Delete Ctrl+Alt+Delete Ctrl+Alt+Delete Ctrl + Shift + D 2-29

2 16 Mac 2-30

2 17 OK 2-31

2 Ctrl + Shift + F Ctrl Ctrl + Shift + S 2-32

2 18 Windows Alt + Tab Windows 2-33

2 19 DirectX DirectX 2-34

2 19.1 2-35

2 2-36

2 2-37

2 20 LAPLINK Ver1.10 Windows 20.1 1 30 2-38

2 2 3 Ctrl Alt Delete Windows Ctrl+Alt+Delete Ctrl+Alt+Delete Windows Windows Windows 2-39

2 4 LAPLINK 20.2 1 30 2-40

2 2 20.1 3 2-41

2 21 Ctrl+Alt+Delete Windows 21.1 1 Windows 2-42

2 2 Ctrl Alt Delete Windows Ctrl+Alt+Delete Ctrl+Alt+Delete 3 LAPLINK 21.2 Windows 2-43

2 1 Ctrl Alt Delete Ctrl+Alt+Delete 2 3 Ctrl Alt Delete Windows Ctrl+Alt+Delete Ctrl+Alt+Delete 4 5 LAPLINK 2-44

2 22 22.1 2-45

2 22.2 LAPLINK LAPLINK 22.3 2-46

2 22.4 / / / 2-47

3 1 2 3

3 1 Windows 1.1 3-1

3 2 Enter Ctrl + Enter 3-2

3 Enter 3-3

3 3 1 2 3-4

4 1 2 3

4 1 LAPLINK Windows 4-1

4 2 30 2.1 4-2

4 3 4-3

4 4-4

5 1 2 3 4 5 6

5 1 ios 2 30 5-1

5 1.1 5-2

5 1 2 / / / / 3 / / / 5-3

5 Program Files Program Files(x86) Windows RecycledRecycler Documents and Settings Users ProgramData 4 5 OK OK 1.2 5-4

5 2 1 D: ver03 E: 10_02_15 5-5

5 2 3 5-6

5 F2 Ctrl + C Ctrl + V 5-7

5 4 5-8

5 3 5-9

5 3.1 / / / 5-10

5 3.2 / / 5-11

5 3.3 / / 5-12

5 3.4 / 5-13

5 3.5 / OK 5-14

5 4 4.1 5-15

5 Delete Ctrl + D 4.2 5-16

5 5 5-17

5 5-18

5 6 5-19

5 *? *.COM???.EXE, / 5-20

5 5-21

6 1 2 LAPLINK 3 4 5

6 1 Windows 6-1

6 6-2

6 2 LAPLINK LAPLINK 6-3

6 LAPLINK 6-4

6 1 Windows 2 LAPLINK LLHD LAPLINK - 6-5

6 3 4 LAPLINK LAPLINK Windows CD-ROM 6-6

6 5 6-7

6 3 LAPLINK 6-8

6 1 2 Windows 6-9

6 3 LAPLINK LAPLINK 2 LAPLINK 4 6-10

6 4 LAPLINK 6-11

6 1 2 3 Windows 6-12

6 4 LAPLINK LAPLINK 2 LAPLINK 5 6-13

6 5 LAPLINK LLHD LAPLINK - LAPLINK Windows 6-14

6 LAPLINK LAPLINK 1 3 4 LAPLINK LAPLINK LAPLINK 2 LAPLINK LAPLINK LAPLINK 6-15

6 Web http://www.intercom.co.jp/support/laplink_helpdesk/ 6-16

7 1 2 3 4 5 6 7

7 1 LAPLINK 1.1 7-1

7 1 2 LAPLINK LAPLINK CryptoAPI Microsoft CryptoAPI Windows CryptoAPI CryptoAPI LAPLINK 7-2

7 1.2 LAPLINK 1 2 4 10 7-3

7 2 2.1 1 10 7-4

7 2 7-5

7 3 *.Log LAPyyyymmdd.LOG yyyymmdd 2010 3 19 LAP20100319.LOG AppData Roaming Intercom LAPLINK HelpDesk ProgramData Intercom LAPLINK HelpDesk Client AppData Roaming Intercom LAPLINK HelpDesk Client 1 7-6

7 2 99 7-7

7 3.1 Windows 3.2 CSV @ ID_yyyymmdd.CSV yyyymmdd 2010 12 5 Support@Intercom ID Support@Intercom_20101205 7-8

7 7-9

7 4 Windows LAN 4.1 1 7-10

7 2 7-11

7 3 Windows Windows Windows LAPLINK Windows xxxx.xxxx.co.jp IP 172.xx.x.xx 7-12

7 4.2 SSL SSL 1 2 3 SSL LAPLINK SSL SSL 7-13

7 4.3 LAPLINK 1547LAPLINK 1 2 TCP 1024 1024 65535 7-14

7 LAN/WAN TCP 1024 1024 65535 LAPLINK LAPLINK 7-15

7 5 1 2 1 1 7-16

7 6 Web URL Windows 7-17

7 1 URL 2 3 7-18

7 7 LAPLINK URL Web 7-19

LAPLINK 110-8654 1-3-5 (1803-14)