Trend Micro Hosted Email Security
トレンドマイクロへのお 客 さま 情 報 の 送 信 について (1)Web/URLTrend Web Web URLIP URLWeb Web (a)web WebURLWeb URL IDURLWeb (b)web Web URL Web Web (2) Trend Micro Smart Protection Network <http://jp.trendmicro.com/jp/about/privacy/spn/index.html > (3) (4)E-mail (5) 輸 出 規 制 について 20125 http://www.treas.gov/offices/enforcement/ofac/ http://www.bis.doc.gov/complianceandenforcement/liststocheck.htm 複 数 年 契 約 について Web http://jp.trendmicro.com/jp/support/lifecycle/index.html 著 作 権 について 商 標 について TRENDMICRO On-Line ScanPC-cillinInterScanINTERSCAN VIRUSWALLISVWInterScanWebManagerISWM InterScan Message Security SuiteInterScan Web Security SuiteIWSSTRENDMICRO SERVERPROTECTPortalProtectTrend Micro Control ManagerTrend Micro MobileSecurity VSAPILicense for Enterprise Information SecurityLEISecTrend ParkTrend LabsInterScan Gateway Security Appliance Trend Micro Network VirusWallNetwork VirusWall EnforcerTrend Flex SecurityLEAKPROOFTrendExpert on GuardInterScan Messaging Security Appliance InterScan Web Security ApplianceInterScan Messaging Hosted SecurityDataDNATrend Micro Threat Management SolutionTrend Micro Threat Management Services Trend Micro Threat Management AgentTrend Micro Threat MitigatorTrend Micro Threat Discovery ApplianceTrend Micro USB SecurityInterScan Web Security Virtual Appliance InterScan Messaging Security Virtual ApplianceTrend Micro Reliable Security LicenseTRSLTrend Micro Smart Protection NetworkSmart Protection NetworkSPNSMARTSCAN Trend Micro Kids SafetyTrend Micro Web SecurityTrend Micro IM SecurityTrend Micro Email EncryptionTrend Micro Email Encryption ClientTrend Micro Email Encryption Gateway Trend Micro Collaboration SecurityTrend Micro Portable SecurityPortable SecurityTrend Micro Standard Web Security Trend Micro Hosted Email SecurityHosted Email SecurityTrend Micro Deep Security CLOUDSmart Surfing Trend Micro Instant SecurityTrend Micro Enterprise Security for GatewaysEnterprise Security for GatewaysTrend Micro Email Security PlatformTrend Smart Protection Vulnerability Management ServicesTrend Micro Vulnerability Management ServicesTrend Micro PCI Scanning ServiceTrend Micro TitaniumTrend Micro Titanium AntiVirus Plus Smart Protection ServerDeep SecurityWorry Free Remote Manager HOUSECALLSafeSync SafeSyncTrend Micro InterScan WebManager SCCTrend Micro NAS SecurityTrend Micro Data Loss Prevention TREND MICRO ENDPOINT ENCRYPTIONSecuring Your Journey to the CloudTrend Micro Trend Micro Deep Security Anti Virus for VDI Trend Micro Deep Security Virtual PatchTrend Micro Threat Discovery Software ApplianceSECURE CLOUDTrend Micro VDI Trend Micro Deep Security Deep DiscoveryTCSE Copyright 2012 Trend Micro Incorporated. All rights reserved. JP: HSJM16004/130726_JP (2012/12)
... 10 Hosted Email Security... 11... 12... 12 1 : Trend Micro Hosted Email Security Hosted Email Security... 14 Email Encryption... 14 Hosted Email Security... 15... 16... 16... 16... 17... 17... 17 Hosted Email Security... 17 2 : Hosted Email Security... 20 Hosted Email Security... 20... 21 Hosted Email Security... 21 MX... 23 Mail Transfer Agent... 24... 25 Hosted Email Security... 27 iii
Trend Micro Hosted Email Security...27...27 Hosted Email Security Web...28...29 [ ]...31 [ ]...34 [ ]...35 [ ]...37 [ ]...42 [ ]...43 3 :...46...47...50...50...53...55...57...57...58...59...59...60...60...61...61 Bcc...62...62...63...63...64...64...64...65...65...65...66 iv
... 66... 73... 75... 75 4 :... 78... 79... 79... 80 ( )... 80 Web... 89... 89... 90... 91 5 : IP IP... 94... 95 IP... 96 IP... 96... 97 IP... 97 IP... 98 [ ]... 99 IP... 101... 102... 102... 103 Web EUQ... 104... 104... 105... 107... 108... 108... 109... 111 v
Trend Micro Hosted Email Security...111...112...113...113...113 Web EUQ...116...118 Web...120 Hosted Email Security Web...121...122...124...126 A: Hosted Email Security...129...129...129...129...130...130...130...130 Mail exchange (MX)...130...131...131...131...131...131 Web EUQ...131...132...132...132...132...132 [ ]...132 vi
... 133 B: C:... 136... 136... 136 Q&A... 137... 137... 137... 138 TrendLabs... 138 Web EUQ Web... 140... 140 Hosted Email Security Web... 142... 142 [ ]... 144... 146 vii
Trend Micro Hosted Email Security viii
Trend Micro Hosted Email Security 9
Trend Micro Hosted Email Security Hosted Email Security : Web Web 10
: : : 1. 11
Trend Micro Hosted Email Security 12
1 Trend Micro Hosted Email Security 13
Trend Micro Hosted Email Security Hosted Email Security Email Encryption : 14
Trend Micro Hosted Email Security Hosted Email Security Trend Micro Hosted Email Security 1-1. Hosted Email Security 1. 2. 3. 4. 15
Trend Micro Hosted Email Security 16
Trend Micro Hosted Email Security : Hosted Email Security 17
Trend Micro Hosted Email Security 18
2 Hosted Email Security 19
Trend Micro Hosted Email Security 2-1. Hosted Email Security Hosted Email Security 20
Hosted Email Security Hosted Email Security 1. 2. 3. 4. 5. 6. 7. : XX-XXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX Hosted Email Security 21
Trend Micro Hosted Email Security : Hosted Email Security 1. IP FQDN 2. 3. 4. 22
Hosted Email Security 2-1. [ ] MX : 23
Trend Micro Hosted Email Security Mail Transfer Agent Spam/Phish> : 24
Hosted Email Security 1. [ ] [ ] 2. 3. 4. 5. : 25
Trend Micro Hosted Email Security 2-2. [ ] 26
Hosted Email Security Email Encryption Hosted Email Security 27
Trend Micro Hosted Email Security 1. 2-3. Hosted Email Security 2. 3. 4. : Hosted Email Security Web 28
Hosted Email Security 2-4. 29
Trend Micro Hosted Email Security 2-5. [ ] ( ) 30
Hosted Email Security 2-2. [ ] [ ] 31
Trend Micro Hosted Email Security : : % : someone@???.com : % 32
Hosted Email Security 2-6. [ ] ( ) 33
Trend Micro Hosted Email Security [ ] (KB) 2-7. [ ] ( ) 34
Hosted Email Security [ ] 35
Trend Micro Hosted Email Security 2-8. [ ] ( ) 36
Hosted Email Security [ ] 1 : 2-9. [ ] 1 ( ) 37
Trend Micro Hosted Email Security 2 2-10. [ ] 2 ( ) 3 2-11. [ ] 3 38
Hosted Email Security 2-12. [ ] : 39
Trend Micro Hosted Email Security 2-13. [ ] ( ) 40
Hosted Email Security 2-14. [ ] ( ) 41
Trend Micro Hosted Email Security [ ] 2-15. [ ] ( ) 42
Hosted Email Security [ ] 2-16. [ ] ( ) 43
Trend Micro Hosted Email Security 44
3 45
Trend Micro Hosted Email Security : 3-1. [ ] 46
3-1. [ ] [ ] : 47
Trend Micro Hosted Email Security 1: a. b. c. 2: 3: : 48
4: 5: : 6: zip 49
Trend Micro Hosted Email Security 50
1. [ ] 3-2. 2. 51
Trend Micro Hosted Email Security 3. [ ] 3-3. [ ] 4. 5. [ ][ ] [ ] [ ] 6. [ ] 7. 8. [ ] [ ] 9. [ ] 52
1. 2. [ ][ ] 3-4. [ ] 3. 4. [ ] 5. 53
Trend Micro Hosted Email Security 6. : 7. [ ] 3-5. 8. [ ] [ ] 54
9. [ ] 3-6. 10. [ ] 11. [ ] 1. [ ] 2. [ ] 3. [ ] 55
Trend Micro Hosted Email Security 3-7. 4. 5. [ ] 56
1. [ ] 2. [ ][ ] 57
Trend Micro Hosted Email Security : [ ] [ ] [ ] [ ] [ ] [ ] [ ] 1. [ ] 2. [ ][ ] 3. [OK] 4. [ ] 5. [ ] : [ ] 58
1. [ ] 2. [ ] : 3. [ ][ ] : 59
Trend Micro Hosted Email Security 1. [ ] 2. [ ][ ] : 1. [ ] 2. [ ][ ] 1. [ ] 2. [ ] 3. [ ][ ][ ] 4. [ ] 60
1. [ ] 2. 3. 4. [ ] 5. [ ] 1. [ ][ ] 2. [ ][ ] 3. 4. [ ] 5. [ ] 6. [ ] [ ] [SNMP ] 61
Trend Micro Hosted Email Security 7. 8. [ ][ ][ ] : [ ] 9. [ ] [ ] 10. [ ] Bcc Bcc 1. 2. 3. [ ] [ ] : 62
1. [ ] : 2. [ ] [ ] : 1. [ ] 2. [ ] [ ] 63
Trend Micro Hosted Email Security 1. 2. 3. 4. : [ ] : 64
: : 65
Trend Micro Hosted Email Security : 66
1. 3-8. [ ] 2. 3-9. 67
Trend Micro Hosted Email Security 3. 3-10. 68
4. 3-11. : [ ] [ ] [ ] [ ] 69
Trend Micro Hosted Email Security 3-12. [ ] 5. 3-13. 3: [ ] [ ] 70
6. 3-14. 7. [ ] 71
Trend Micro Hosted Email Security 3-15. [ ] 72
1. 2. a. [ ] b. [ ] c. 3. 3-16. 73
Trend Micro Hosted Email Security 4. 3-17. 74
5. 3-18. 1. 2. 3. 1. 2. [ ] 75
Trend Micro Hosted Email Security 76
4 77
Trend Micro Hosted Email Security : IP / 4-1. [ ] 1. 2. [ ] 78
3. [ ] 4. [ ] 1. 2. 3. OK 1. 2. 1. 2. 1. 2. ( ) 79
Trend Micro Hosted Email Security : ( ) 1. 2. ( ) ( ) 80
4-2. 81
Trend Micro Hosted Email Security 1. 2. 3. 4. : 5. 6. [ ] [HTML ] [ ] 7. : 82
4-1... HTML 83
Trend Micro Hosted Email Security 4-1. ( ).. 8. 9. 84
4-3. 85
Trend Micro Hosted Email Security 4-4. HTML ( ) 86
1. 2. 3. 4. 5. Hosted Email Security は 1 つ 以 上 のメッセージまたは 送 信 者 のスパムメールス テータスを 変 更 する 要 求 を 受 信 しました 87
Trend Micro Hosted Email Security 6. : 4-5. HTML ( ) 88
Web https://us.imhs-euq.trendmicro.com 89
Trend Micro Hosted Email Security 4-6. [ ] 90
4-7. [ ] 91
Trend Micro Hosted Email Security 4-2. [ ] [ ] [ ] [ ] [ ] [ IP] [ ID] [Message-Id:] [ ] [ ] 92
5 IP 93
Trend Micro Hosted Email Security IP [IP ] 5-1. [IP ] 94
IP : 1. IP 2. 4 3 2 1 0 95
Trend Micro Hosted Email Security 3. : IP IP (ISP ) 1. (ISP ) 2. 96
IP IP : IP 5-2. IP (RBL) (DUL) 97
Trend Micro Hosted Email Security (RSS) (OPS) IP : 98
IP [ ] 5-3. [ ] : [ ] (RBL) 1. 2. 3. 4. 5. 6. 99
Trend Micro Hosted Email Security 5-4. [IP ] 100
IP IP 5-1. [IP ] [ ] IP 101
Trend Micro Hosted Email Security 102
IP 5-5. [ ] 1. 2. 3. 4. 5. 103
Trend Micro Hosted Email Security Web EUQ 1. 5-6. [ ] 2. 3. : 4. 104
IP [ ] [ ] : 105
Trend Micro Hosted Email Security : 1 24 1. 5-7. [ ] 2. LDIF CSV 3. 4. 106
IP 5. 6. : 1. 2. 3. 4. 5. 6. 7. 107
Trend Micro Hosted Email Security 108
IP 1. [ ] [ ] 5-8. OLR Hosted Email Security [ ] 109
Trend Micro Hosted Email Security 2. IP FQDN : 3. 4. [ ] : 1. : MX 110
IP 2. 3. [ ] [ ] 4. 5. [MX ] : : MX 1. [ ] [ ] 2. 3. 111
Trend Micro Hosted Email Security 5-9. [ ] [{ }] 1. [ ] [ ] 2. 3. 1. [ ] [ ] 112
IP 2. 3. [ ] 1. 2. : 113
Trend Micro Hosted Email Security 5-10. [ ] 114
IP 3. [ / ] 5-11. ( ) 4. 5. 5-12. 6. 115
Trend Micro Hosted Email Security Web EUQ Web EUQ 1. 2. : 3. [ / ] 5-13. Web EUQ ( ) 4. 5. 116
IP 6. : 5-14. Hosted Email Security 117
Trend Micro Hosted Email Security 5-15. Hosted Email Security Web EUQ 118
IP Web EUQ : 119
Trend Micro Hosted Email Security Web Web 1. [ ] [Web ] 5-16. [Web ] 120
IP 2. : [ ][ ] 3. 4. [ ] 5. 6. Hosted Email Security Web : 121
Trend Micro Hosted Email Security 5-17. [Web ] [ ] Hosted Email Security Web : 122
IP 5-18. [Hosted Email Security ] SLA 1. [ ] [ ] : 2. / : 123
Trend Micro Hosted Email Security 5-19. ([ ]) (2013 8 Trend Micro Worry-Free Remote Manager ) 124
IP 1. [ ] [Remote Manager] 2. [ ] 5-20. : [ ] 125
Trend Micro Hosted Email Security 5-21. [ ] 5-2. 126
IP 5-2. 127
Trend Micro Hosted Email Security 128
A 1: Hosted Email Security : 2: : 3: : 4: : 129
Trend Micro Hosted Email Security 5: ( ) : 6: : 25 7: : 8: ( ) : 9: Mail exchange (MX) : http://esupport.trendmicro.co.jp/corporate/search.aspx 130
10: : http://esupport.trendmicro.com/pages/how-to-accept-emails-coming-from-hosted-email-sec urity-servers-only.aspx 11: : 12: : 13: : 14: : 15: Web EUQ ( ) : 131
Trend Micro Hosted Email Security 16: ( ) : 17: : 18: : 19: : 20: : 21: [ ] : 132
1. 2. 3. 4. 5. 22: : 133
Trend Micro Hosted Email Security 134
B 135
Trend Micro Hosted Email Security http://jp.trendmicro.com/jp/support/contact/enterprise/index.html 136
Q&A Q&A http://esupport.trendmicro.co.jp/corporate/search.aspx http://www.trendmicro.co.jp/vinfo/ 137
Trend Micro Hosted Email Security http://www.trendmicro.co.jp/vinfo/virusencyclo/default.asp http://inet.trendmicro.co.jp/esolution/attach_agreement.asp TrendLabs 138
C Web EUQ C-1. Hosted Email Security Web EUQ 139
Trend Micro Hosted Email Security Web 1. 2. 1. 2. C-2. Hosted Email Security Web EUQ 3. 140
Web EUQ C-3. [ ] 4. 5. 6. 7. 8. 141
Trend Micro Hosted Email Security Hosted Email Security Web Web 1. 2. 3. 4. 5. 142
Web EUQ C-4. [ ] 1. 2. 3. 3 1. 143
Trend Micro Hosted Email Security 2. ( )( : [ ] 144
Web EUQ C-5. [ ] 1. : 2. 145
Trend Micro Hosted Email Security 1. 2. 3. 1. 2. : 3. 4. 146
Web EUQ 1. C-6. [ ] 2. 3. C-7. OLR 147
Trend Micro Hosted Email Security 4. : 5. 6. 7. 8. : 148
149
Trend Micro Hosted Email Security 150
151
Trend Micro Hosted Email Security 152
153
Trend Micro Hosted Email Security 154
155
Trend Micro Hosted Email Security https://olr.trendmicro.com/registration/jp/ja/product_login.aspx 156
157
Trend Micro Hosted Email Security 158
159
Trend Micro Hosted Email Security 160
CAPTCHA 148 CSV 105 DHA Email Encryption 14, 65 25 27 Email Encryption 25 Email Encryption 27 Email Reputation Services 16 ERSEmail Reputation Services EUQ FQDN 130 Hosted Email Security 17 15 Hosted Email Security 15 Hosted Email Security 15 Hosted Email Security 130 Hosted Email Security 130 Hosted Email Security IP 15 Hosted Email Security 129 IP 131 IP 96 IP 98 LDAP 104 LDIF 104 105 LDIFDE 105 105 Mail exchange 130 Mail exchange (MX) 15, 23, 130 Mail Transfer Agent 24 MTA 132 MX 130 MX 15, 23, 130 23 130 OLR 109 QIL 100 RBL 99 Trend Micro 130 Trend Micro Hosted Email Security 129 TrendLabs 138 URL 16 Web EUQ 89, 139, 141 142 89 [ ] 142 146 140 139 [ ] 144 145 161
Trend Micro Hosted Email Security 144 141 146 142 140 Web Web 89 Web 120 Web 120 Web 135 Zip of Death 48 zip 49 131 126 21 21 127 65 14 105 84, 86, 88 35 48 ([ ] ) 38 16 43 63 138 138 89 [ ] 89 87 127 [ ] [ ] [ ] 56 29 129 [ ] 34 79 82 [ ] 143 [ ] 34 127 102 127, 133 [ ] 102 46 55 50 [ ] 52 53 [ ] 53 [ ] 52 16 [ ] 35 [ ] 35 [ ] 35 35 35 [ ] 35 [ ] 35 [ ] 35 [ ] [ ] 35 38 [ ] 38 38 39 38 38 162
38 38 [ ] [ ] 34 [ ] 34 [ (KB)] 34 32 [ ][ ] 35 39 38 130 [ (KB)] 34 38 38 38 38 38 38 38 127, 133 49 75 16, 50 16, 50 54 55 50 53 54, 56 16 (DoS) 48 136 120 121 75 Web 135 136 17 127 127 32 132 98 132 17 47, 49 48 48 48 49 48 49 48 66 62 63 65 97 35 48 49 38 80, 82 88 86 87 84, 88 85 [ ] 42 98 53 54 163
Trend Micro Hosted Email Security 53 53 54 53 53 Q&A 130 131 Q&A 137 Q&A 137 130 16 Mail Transfer Agent 24 17 14, 25 132 32 32 90 32, 91 ([ ] ) 39 131 95 95 96 96 96 136 131 62 127 80, 82 88 61 65 62 62 61 61 [ ] 105 104, 129 136 49 [ ] 31 136 (Web EUQ) 104 104 103 28, 102 zip 49 49 102 16 16 16 16 131 35 ([ ] ) 38 48 140 32 164
38 32 98 66, 73 16 129 16 46 47 47 131 65 16 16 131 136 131 94 96 94 132 132 16 91 91 91 91 91 91 91 91 90 65 91 131 131 131 130 MTA 132 82 35 34 34 32 35 32, 35 (KB) 34 35 35 32, 35 % 32 132 48 62 48 [ ] 32 15 136 107 105 107 106 105 165
Trend Micro Hosted Email Security 105 106 105 126 129 133 126, 133 113 75 75 63 66 66, 73 / 47 62 63 63 63 47 47 47 94 95 29 35 31 32 90 91 27 113 115 113 113 15 166