Research on the use of public terminal (information kiosk) at post office ABSTRACT 1 It may be beneficial to install public terminal (information kiosk) for new customer channel at post office. So for studying which function or contents of the device was good for post office we had researched present case example of exploitation of kiosk in private sector. 2 The research found that areas in which kiosk could be useful were automation, labor-saving and marketing with customer database. Because of difficulty to formulate database of post office customers, automation and labor-saving are hopeful. If these would be implement, for saving the space of post office it should be suitable to install the devices which could provide one-stop government service and postal service integrally.

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