IT IT IT IT 1 IT 2 Software as a Service (SaaS 3 ) IT SaaS 4 SaaS SaaS PC SaaS SaaS Web SaaS ID IT SaaS IT 1 2 3 Software as a Service ASP(Application Service Provider) SaaS 4 ASPIC
SaaS SaaS SaaS SaaS ASP IPASaaS SaaS IT IT SaaS
SaaS ASP
1. - 1-1.1. - 2-2. SaaS - 3-2.1. SaaS - 3-2.2. SaaS - 6-2.3. SaaS - 7-2.4. SaaS - 12-3. SaaS - 15-3.1. - 15-3.2. IT - 16-3.3. - 18-4. SaaS SLA - 20-4.1. - 20-4.2. SLA - 21-5. SLA - 22-5.1. SLA - 22-5.2. - 24-5.3. SLM - 25-6. SaaS SLA - 27-6.1. - 27-6.2. - 28-6.3. - 29-6.4. - 30-6.5. - 30-6.6. - 32-6.7. - 32-7. SaaS - 37 - - 39 - i
1. IT OS 5 ASP 6 ASP ASP 7 SaaS SaaS ASP ASP IT ASP ASP 5 6 Application Service Provider 7-1 -
ASP ASP SaaS SaaS SaaS SaaS Service Level Agreement : SLA SaaS SaaS SaaS 1.1. SaaS SLA SLA SLA SaaS SaaS SLA SaaS SaaS - 2 -
2. SaaS SaaS SaaS SaaS 2.1. SaaS SaaS SaaS SaaS 8 SaaS SIer 9 SaaS DB SaaS SaaS 1 SaaS 8 SaaS SaaS 9 System Integrator - 3 -
SaaS SIer SIer SaaS PC SaaS IT DB WAN LAN WAN LAN 2 IT SaaS PC - 4 -
SaaS SaaS SaaS PC SaaS SIer OS PC SaaS SaaS SaaS 1 SaaS - 5 -
2.2. SaaS SaaS ARPANET 10 SaaS OS Windows 98 Netscape Navigator Internet Explorer SaaS PDA SaaS ISDN ISP ADSL VDSL xdsl xdsl LAN PHS SaaS HTML 11 10 1969 11 HyperText Markup Language - 6 -
12 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 Web ASP SaaS PC '''' '''' ISDN xdsl FTTH HTML DHTML CSS 3 SaaS Ajax 2.3. SaaS SaaS SaaS SaaS 12 Dynamic HTML CSS Cascading Style Sheets Java Script Ajax Adobe Flash - 7 -
4 SaaS SIer SaaS SaaS - 8 -
SaaS 5 SaaS SaaS SaaS SaaS SaaS SaaS - 9 -
SaaS SaaS SaaS SLA Service Level Agreement SaaS SaaS SaaS SaaS SaaS SaaS 13 SaaS API 14 13 VPN Virtual Private Network 14-10 -
Application Programming Interface API SIer SaaS API SaaS SaaS SaaS API SaaS API A SaaS B SaaS API A SaaS B SaaS SaaS ASP SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS - 11 -
CSV Comma Separated Values SaaS SaaS SaaS 2.4. SaaS SaaS ASP SaaS SaaS SaaS SLA PC SaaS ASP - 12 -
A B C A DB B DB DB DB C A B C A B C DB A B C A B C 6 SaaS SaaS ASP ASP - 13 -
SaaS Ajax 7 SaaS ASP SaaS - 14 -
3. SaaS SaaS SaaS SaaS SaaS SCM Supply Chain Management SaaS SaaS SaaS SaaS EDI 15 SaaS SaaS CRM Customer Relationship Management SaaS SaaS 3.1. CRM SFA Sales Force Automation CRM SFA CRM 15 Electronic Data Interchange - 15 -
SaaS SaaS 3.2. IT SaaS 16 16-16 -
WikiToDo e UTM Unified Threat Management 17 SaaS PC PC ID SaaS SaaS ID SaaS SaaS API 17-17 -
18 SaaS SaaS 3.3. 2.3 SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS 18 ID - 18 -
SaaS SaaS SLA SaaS SaaS SaaS 1. 2. IT IT 3. SaaS SaaS IT SLA IT - 19 -
4. SaaS SLA 4.1. SLA(Service Level Agreement) SaaS 19 SLA IT SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SaaS SLA SLA 19 SLA SLA SLA - 20 -
SLM Service Level Management SLM SLA 5.3 SLM SLA SLM SaaS SLA SaaS 4.2. SLA SLA SLA SaaS SaaS SaaS SLA SaaS SaaS - 21 -
5. SLA 5.1. SLA SLA SLA SLA SLA SLA SaaS SaaS SLA SLA SaaS SaaS SaaS SLA SaaS - 22 -
SaaS SaaS SaaS SLA 20 SLA SLA SLA SLA SaaS SaaS SaaS SaaS SLA SLA SaaS 21 SaaS SLA 20 21-23 -
SLA SLA SaaS SLA SLA SLA SLA SLM Service Level Management5.3. SLM SaaS SLA SaaS SLA SaaS SaaS SaaS 5.2. SLA SaaS - 24 -
5.3. SLM SLM SLM SaaS SLM SLM -1-2 -3 SaaS -1-2 -1-2 -3-1 -2-3 - 25 -
SLA SLA SLA SLA SLM SLA SaaS SLA SLM SLM SLA SLM - 26 -
6. SaaS SLA 22 23 SaaS SaaS SLA SaaS SLA 6.1. SaaS JIS Q 27001:2006 ISO/IEC 27001:2005 24 25 26 ISMS SaaS SaaS 22 23 24 25 26 SaaS - 27 -
SaaS IT SaaS IT ITIL JIS Q 20000:2007 6.2. SaaS SaaS SaaS SaaS HTTP - 28 -
HTTPS 27 HTTP SaaS HTTPS HTTPS VPN 28 USB SaaS 6.3. SaaS XML 29 SaaS SaaS 27 HyperText Transfer Protocol Security 28 Virtual Private Network 29 extensible Markup Language - 29 -
6.4. SaaS ASP SaaS 30 SaaS SaaS IT ITIL 31 SLM SaaS SLA SaaS SaaS 6.5. SaaS SaaS 30 31 Information Technology Infrastructure Library IT - 30 -
SaaS SaaS SaaS SaaS SaaS SaaS BIA 32 SaaS 33 SaaS SLA SaaS SLA SLA 32 Business Impact Analysis 33-31 -
6.6. ID 3 ID ID ID ID SaaS ID 6.7. (1) - 32 -
JIS Q 27001:2006 JIS Q 27002:2006 ISMS SaaS (2) SaaS SaaS USB - 33 -
USB (3) ID SaaS SaaS ID ID ID (4) ID HTTP SQL SaaS ID SaaS URL SaaS - 34 -
(5) SaaS SaaS SaaS SaaS FAX FAX SaaS (6) HTTPS VPN HTTPS VPN SSL SSL 3.0 TLS 1.0 SSL 2.0-35 -
SaaS SaaS SLA SaaS SLA SaaS SaaS - 36 -
7. SaaS SaaS SaaS SLA IT IT IT SaaS SaaS OS SaaS Winny SaaS SaaS SaaS 34 SaaS 34-37 -
SaaS IT SaaS - 38 -
IT SLA IT SLA IT SLA IT ASP ASPIC SLA IPA http://www.ipa.go.jp/about/pubcomme/200707/index.html - 39 -
SaaS SLA IPASaaS SaaS - 40 -
SaaS SLA - 1 -
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