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2 10 90 ICT ICT 2007 ICT 90 ICT ICT ICT ICT ICT ICT ICT - 1 -

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4 1.1 IT BPR

6 P.F / / PHP

7 Webb 2 3 Bounfour 4 ( )

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10 2-2: 2.4 SECI SECI SECI (SocializationExternalizationCombinationInternalization SECI 2-3 Socialization OJT Externalization - 9 -

11 Combination Internalization SECI

12 2-3 SECI I I I I G I I I I I G O G G G G I individual( ) G group( ), O=organization( ) 1.H./ Webb, Sylvia P Knowledge Management: Linchpin of Change Europa Publications Ltd / Ahmed Bounfour The Management of Intangibles Routledge p50~

/ 2000 1998 2 Webb, Sylvia P Knowledge Management: Linchpin of Change

13 3 ICT Information and Communication Technology ( )

14 3.1.3 (ICT) ICT ICT ICT

15 HRM Human Resource Management 4.2 HRM ICT ICT ICT ICT ICT ICT

16 ICT POS Point Of Sales EOS Electronic Order System SCM Supply Chain Management POS EOS SCM Data Warehouse OLAP OnLine Analytical Processing ( )

17 Know-Who EIP Enterprise Information Portal LAN EIP ID Web EIP ANA 3.3 ICT 4.1 ICT

18 ICT ICT

19 4 - POS %

20 MD - MD - - -POS FC 9 11 FC FC OFC 1500 FC 30~

21 POS POS POS POS EOB TC EOB TC POS POS EOS GOT 2 SC

22 3 ST 4 GOT EOB SC GOT ST POS POS ISDN(Integrated Services Digital Network 5 ) OFC GOT OFC POS POS

23 POS GOT SC 6 LAN GOT SC GOT SC SC GOT

24 3-3 SC POS POS

25 OFC POS :

26 6 OFC OFC POS OFC

27 3-5 :

28 - - ICT (ANA)

29 SARS ANA ANA ICT ICT ICT ICT ANA IT ICT ANA 3 KWiN ANADAS ICT ANA 1999 KWiN Knowledge Work in Network KWiN ICT KWiN KWiN

30 3-6KWiN bp special IT KWiN ANADAS ANADAS 1 ANADAS ANADAS ANADAS

31 3 ANA 2 3 Fax ANADAS ANADAS 4 ID CS Customer Satisfaction

32 FAQ CS ANADAS ANADAS bp special IT

33 ANA IT 65 ANA KWiN ANA KWiN ANADAS ANADAS ANA ANA IT

34 ANA 2 ANA KWiN ANADAS Report 9 ICT ANA ANA ICT

35 3.3.3 NTT NTT 10 NTT 1 1 7~8 3~4 2~3 NTT

36 DAS NTT 44% 40% DAS Q&A DAS Q&A DAS

37 DAS Q&A Q&A Q&A Q&A 1 Q&A Q&A DAS 3-9 DAS Q&A IT

38 Know-Who Q&A ~

39 DAS 9,000 Q&A 75% DAS Q&A 5 15 NTT 5 Q&A Q&A ICT

40 1 communities of practice 2 GOT 3 SC CM 4 ST 5 ISDN Integrated Services Digital Network FAX 6 text mining 7 Value Chain 8 TCP/IP Web

41 4 4.1 ICT ICT ICT ANA NTT ICT ( ) ICT Telework ICT ICT PC SE

42 ICT

43 ICT ICT

45 ICT ICT PC ICT 5 VPN 6 USB 7 PC PC PC IP 8 LAN

46 ICT ICT ICT PC LAN ICT PC IP LAN ICT LAN LAN Web

47 IP ICT ICT ICT

48 Square Park Square Park Market ICT PC LAN IP

49 4-1 Square Park Market Monju type Monju SOHO 10 web TV ICT Blog

50 ~ % How should work be done What is task

51 4.2.2 ICT ICT ICT ICT ICT ICT ICT

52 PCDA MBO Management By Objectives through self control/ 5 Firewall 6 VPN Internet Virtual Private Network 7 USB USB PC PC USB USB PC 8 IP IP Internet Protocol IP LAN IP

53 9 instant messaging 10 SOHO Small Office/Home Office 11 Blog Weblog Web 12 Peter F.Drucker "Knowledge-Worker Productivity: The Biggest Challenge" California Management Review Vol.41 No 2 Winter

54 ICT ICT ICT ICT EIP Q&A

55 / PHP 2003 / / NTT 2003 /W.A / / 2001.H./ / 1996 / 1999 P.F / / Ahmed Bounfour The Management of Intangibles Routledge 2003 Webb, Sylvia P Knowledge Management: Linchpin of Change Europa Publications Ltd p50~ Works No / (NO.653) p40~61 " " IT type IT Report 9 p26~

56 Peter F.Drucker "Knowledge-Worker Productivity:The Biggest Challenge" California Management Review Vol.41 No 2 Winter IT e-words IT BP Bp Special IT NTT A2A

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25 To construct the system that promote a interactive method as a knowledge acquisition 1140317 2014 2 28 , IT.,.,..,.. i Abstract To construct the system that promote a interactive method as a knowledge