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1

2 IT-enabledService IT Information Technology IT ICT Information Communication Technology ICT-enabledService IT-enabledService IT IT

3 IT-enabled Service Uesugi DanOkada&Uesugi ecrm

4 IT-enabledServices Reponeneds. IT-enabledServices ITeSITeS Tsokota Treebhoohun

5 Nolan, Richard.N.,, Managingthecomputerresource:astagehypothesis Communications of the ACM Nolan Stage InitiationContagion ControlIntegration S ManagingtheCrisisin Data ProcessingHarvardBusinessReview

6 IT-enabledServices Data AdministrationMaturity DP IT

7 DP DataProcessing IT InformationTechnology PC DP IT DP PC

8 IT-enabledServices S PC S NTT i Blackberry

9 Apple iphone ipad Google Android Facebook twitter mixi SocialNetworkServices SNS IT twitter InformationTechnologyEnabledGlobal CustomerService IT-enabled Service

10 IT-enabledServices LUCLA FJ L F P J J

11 Reponen,, Karimietal.

12 IT-enabledServices Abstract CRM J SCM F F

13 i NTT i i P J Web

14 IT-enabledServices LUCLA R&D J L EU KONE

15 Metso Salmelaetal.inReponenp. ubiquitous

16 IT-enabledServices i-phone IC i-phone web CGM

17 SP FP SP SP FP MM web

18 IT-enabledServices

19 Tabulating machine IBM

20 IT-enabledServices NC

21 Linux GNU

22 IT-enabledServices LDC GNI SMS

23 Celpay EquityBank Zain OpportunityInternational First Merchant Bank Ferlo MTN WIZZIT Vodacom UgandaMicorfinance MTN MFI Orange Orange Orange GTC

24 IT-enabledServices

25 Yahoo! amazon.com web bricks andmortarclicksand mortar web web web RSS Facebook twitter SNS

26 IT-enabledServices SNS SNS

27

28 IT-enabledServices CD CD CD

29 PL ThirdPartyLogistics PL PL

30 IT-enabledServices

31 web

32 IT-enabledServices SNS SNS SNS

33

34 IT-enabledServices SNS CIM POS OFC

35 web SNS IT-enabledServices ITeS ITeS IT

36 IT-enabledServices Applegate, L.M., Austion, R.D. &Mcfarlan, F.W..CREATIVEBUSINESSADVANTAGE IN THE INFORMATION AGE. New York: McGraw-Hill Irwin. M. Dan, Y., HitoshiOkada&ShiroUesugi, ApplicationofProductionPossibilityFrontierModelto IT-enabledServices Proc.ofTheITSAsia-Africa-AustrasiaRegionalConference,Perth, Aug.. Gibson, C.F., andr.l.nolan. ManagingtheFourStagesofEDPGrowth. HARVARDBUSINESS

37 REVIEW, no.january-february.... Karimi, J., Somers, T.S.&Gupta, Y.P.. Impactofinformationtechnologymanagement practices on customer service. JOURNAL OF MANAGEMENT INFORMATION SYSTEMS,,. p.... Treebhoohu, N., PROMOTINGITENABLEDSERVICES, CommonwealthSecretarial,. pp.bp. Nolan, R.L., ManagingtheCrisisinDataProcessing, HARVARDBUSINESSREVIEW, March/April, pp.. Nolan, R. L., MANAGING THE DATA RESOURCE FUNCTION. St. Paul, Minnesota, West Publishing, ed. Nolan, R.L., Managing the computer resource:astage hypothesis. COMMUNICATIONS OF THE ACM AssociationforComputingMachinery:,. p... Okada, H.andShiroUesugieds., JOURNAL OFINFORMATICS ANDREGIONALSTUDIES,,Center fore-businessstudies, UesugiLaboratory, MatsuyamaUniversity,. Okada, H.andShiroUesugieds., JOURNAL OFINFORMATICS ANDREGIONALSTUDIES,,Center fore-businessstudies, UesugiLaboratory, MatsuyamaUniversity,. Okada, H.andShiroUesugieds., JOURNAL OFINFORMATICS ANDREGIONALSTUDIES,,Center fore-businessstudies, UesugiLaboratory, MatsuyamaUniversity,. Okada, H.andShiroUesugieds., JOURNAL OFINFORMATICS ANDREGIONALSTUDIES,,Center fore-businessstudies, UesugiLaboratory, MatsuyamaUniversity,. Reponen, T., INFORMATIONTECHNOLOGYENABLEDGLOBALCUSTOMERSERVICE,IdeaGroup,. Richard L. Nolan and David C. Croson, CREATIVE DESTRUCTION: ASIX-STAGE PROCESS FOR TRANSFORMINGTHEORGANIZATION, HBRPress,. BP... Tsokota, T., THE FEASIBILITY OF SETTING UP INFORMATION TECHNOLOGY-ENABLED SERVICES LAP LambertAcademicPublishing,.

38 IT-enabledServices Uesugi, S., BridgingbetweenRealandVirtual? TechnologiestoadvanceITeS, Proceedingsof SymposiumonApplicationandtheInternetWorkshop,pp.,IEEE,. Ulmann, B., ANALOGRECHNER, OldenbourgWissensch.Vlg,. GrameenTelecom /kouenkai.html MM ri.jp/newsreleases/main.php?id=

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