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1 H13- WG ver..0 ECOM 14 3 WG

2 A ii

3 B C C iii

4 1 NTT 2001 BtoC 1 4, ,240 80%

5 One to One 2 1.P3P 2 2

6 ver ver

7 ( ) JIS Q

8 JIS Q JIS JIS Q BtoC BtoB

9 ver

10 ( ) No.2 1. No JIS (ver2.0) 7

11 BBBOnLine

12 B 2 3. C 8 9

13 10 50 ECOM 3.3 A 3.3.1

14

15 (1) (2) (3) 2. (1) (2) (3)

16 (4) 4 (5) 3. (1) 100 (2) Web Web Web URL (3) JIS 13

17 (4) B to B B to C B to C (5) TCS TSI TCS TSI 1. (1) TCS TSI (2) TCS 14

18 2. (1) TCS TSI (2) TCS JIS Q

19 2 TSI (3) TCS 1100 Web Based Training TSI

20 (4) TCS (5) TCS 3. (1) TCS 17

21 TSI (2) TCS (3) TCS TSI Capability Maturity Model (4) TCS 4. TCS 18

22 (1) DNP (2) 19

23 (3) 3 5 ( ) 2. (1) ISO (2) DNP 20

24 JIS DNP (3) DNP (4) 3. (1) DNP 21

25 (2) (3) (4) (5) (6) 22

26 DNP 4. ISMS DNP

27 (1) (2) (3) 2. (1)

28 (2) (3) (4) (5) 25

29 (6) 3. (1) (2) (3)

30 (1) JIS Q (2) 6 6 (3) (4) (5) 2. (1) 27

31 (2) (3) (4) (5) A

32

33 (1) (2) (3) (4) (5) (6) (7) 30

34 (8) (1) (2) (1) (2), (1) 31

35

36 (1) : (2) : (3) : (4) : (5) (1) (2) (3) (4) (5) (6) (7) (8) (1) : (2) : (1) (2) (1) 33

37 (2) (3) (4) (5) (6) Which Web Trader Consumers Assciation 2. Clicksure 3. Trust (1) Alliance for Electronic Business Direc t Marketing Association) (2) (3) (4) Trust (5) Web 34

38 (6) 1,000 5, (1) (2) (3) (4) (5) (6) (1) ( ) (2) CNIL (3) (4) 17 35

39 (1) (2) L@belsite (1) (2) 27 (3)

40 (1) (2) (3) (4) (5) (6) (7) Trusted Shops Guarantee 37

41 IMPACT 70 (1) Code of Conduct) (2) (*) (3) (4) (*) (1) (2) 3 (3) (4) (1) Right to Financial Privacy Act (2) Fair Cresit Reporting Act (3) Video Privacy Protection Act 38

42 (4) Cable Privacy Protection Act (5) Family Educational Rights and Privacy Act (6) Drivers Privacy Protection Act (7) Telephone Consumer Protection Act (8) Freedom of Information Act (1) (2) Web (3) (4) ID Bill on Identity Theft (1) (2) Direct Marketing Association (1) (2) 39

43 (3) (4) BBBOnline Privacy (1) (2) (3) (1) (2) (3) (4) (1) 1 $75 $150~$3,000 (2) 50% Web

44 2. TRUST TRUST 3. T (1) (2) (3) BBBOnline Reliability 41

45 (1) (2) 1985 (3) 1989 (4) (1) (2) (3) (4) 42

46 (5) et rust (1) (2) (3) 43

47 (4) 70 (5) 300, i mark (1) (2) (3) 500, ,000 3 (4) 1,000, Commerce Trust INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE 44

48 1998 Electronic Commerce Code EU 1. Computer misuse act Telecommunication act ida ida code of practice for competition in the provision of telecom service Banking act Industry code of practice NIAC E NIAC national internet advisory committees e-commerce code 2. Official secret act Statutory bodies and government companies act Statistics act Central provident fund act Electronic transactions act Authorized Code Owner Trust SG Trust SG 45

49 NTC 2 1 Commerce Trust CNSG Consumer Trust 2 (Consumer association singapore) Case Trust Commerce Trust Consumer Trust 2 Case Trust Commerce Net Singapore Privacy Trust Trust Commerce Trust 5,000 20,000SG Regional Trade Agreement= 46

50 Commerce Trust Consumer Trust Commerce Trust Trust SG JuzclickCar.com.Pte Ltd Safe-EX Global Pte Ltd 2 2. Case Trust (Consumer Association Singapore) 1971 CASE Trust 2001 Trust SG

51

52 1. (1) 1998 (2) (3) JIS Q (4) 2. (1) 1998 (2) (3) (4) (5) 49

53 (1) 2000 (2) (3) (4) (5) (6), 3.5 B 50

54 JIPDEC BBBOnLine Commerce Net Singapore Privacy Trust 3.6 C C

55

56

57 C 54

58

59

60

61

62

63

64

65

66

67 4 e-japan

68 Q&A 2000 EU HP Consumer Confidence (GBDe HP) vs NO.47 EC ver.2.0/ver3.0 58

69 59

70 60 ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) 2 ( ) ( ) ( ) ( )

71 ( ) ( ) ( ) ( ) 61

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