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1 Knowing Your Users A report from the User Study WG, Keio University Yukiko Sakai [email protected] International Symposium on LibQUAL+ Feb 29, 2008, Osaka University Outline Library services at Keio University Media Center Midrange Plan Achievement and challenges 1
2 Library Services at Keio University 41,000 students (incl. 9,400 distant students) 9 faculties, 11 graduate schools 5 Media Centers+head office 4.27 volumes, 29,000 EJ 76 FTE staff members RLG membership(2002~) Media Center Midrange Plan Leading the 21 st Century World as the University Mission Statement Set up consistent objectives as Media Center s Midrange Plan Mission Vision Midrange Plan Action Plan 2
3 Media Center Midrange Plan Plan 1)Library Services in Changing Environment A) Portal Site Construction B) Focusing services 1. Learning Support Services 2. Collaborative Reference Services 3. Information Access Services 4. Library as Place C) Infrastructure 1. User Study Members Chair Co-Chair Midori ICHIKO (S&T) Yukiko SAKAI (Medical) Yasuyuki Satoh (Head Office) Julia SUGINO (Mita) Yuko FUJIMOTO (Hiyoshi) Makiko UEOKA (S&T) Chikako ASAO (SFC) 3
4 Feb 2007~ Action Plan To confirm the Focus on Learning Support Services in the Midrange Plan Summer 2007 Focus Group Service Assessment for the next Midrange Plan Summer 2008 LibQUAL+ PDCA Cycle for planning/implementation Adjustment Plan Plan ? Focus Group LibQUAL+ WG activities 4
5 Funding JAPUL Keio s funding for research NA LibQUAL In-Kind Grant NA Regular Budget Partially Learn and publicize Literature review Workshops & Symposiums LibQUAL LQ-WS Seattle, Jan 2007 (Midori); Durham, May 2007(Yukiko) JSLIS/EBA Workshop Keio Univ, Feb, 2007 LQ-WS/Symposium Keio Univ/Osaka Univ, Feb
6 Learn and publicize Workshops & Symposiums Focus Group Case Study Report. TITEC, Apri, 2007 FG Training. Keio Univ., Jun, 2007 JSLIS/EBA WS. Keio Univ., Sep, 2007 Other Rowena Cullen s Lecture Keio University, Feb 2007 Learn and publicize Report Presentations Japan Society for Lib and Info Science, Oct 2007 University Libraries Symposium, Nov 2007 NPO-JMLA/JPLA Forum, Nov 2007 Keio University Media Center Workshops, Nov LQ Symposium, Feb 2008 Articles Coming soon in 2008 Web 6
7 Research Focus Group July 2007 Purpose: to reveal undergraduate potential needs on learning support Target: undergraduates on Hiyoshi & SFC Campus 2 * 2 (visitors / non-visitors)=4 groups, 23 in all 2 hrs interview ea. Analysis with text, audio, card 907unit statements Interpretation, coding, categorizing, connections 4 slides Corner みんなで教えあいたい Plaza みんなで相談したい Tools, Place, Environment for Learning 席が足りない ひとりで静かに集中したい 食べれないのはつらい Study alone Library Web 試験勉強にHPは要らない HP は見ない コンテンツに必要なものがない デザインがよくない HP は使わない Learning each other OPAC は使う 自分たちだけの空間でグルワしたい グル学が確保できない はんだごて Mac 映像編集機が必要 見たいときに見られない しゃべれないちょっと飲んだのはつらいり食べたりしたい時間の制約のない場所 近いところに必要な資料がほしい PC が必要 過去問 模範解答 優秀レポートコピー機 PC プリが見たいンタ ホチキス ビデ オカメラが必要 資料が古いホワイトボード プロジェクタが必要 特教 ITC に行く もっと入門的な資料がほしい 教科書 ノート 過去問 Tools 7
8 授業でわからないことを聞きたい 道具の使い方を知っている人 ( 内聞きたい容 ) に聞きたい教員 SA 先輩 同じ授業をとっている人に授業のことは聞く 質問をいやがる先生もいる レポートを書いたことがない Knowledge, Skills, Information レポートの書き方を知りたい Faculty 先生はどこにいるかわからない 履修相談したい 先生には聞きづらい ちょっとすぐ聞きたい 会って聞いた方がいい 知らない人に聞くのは恥ずかしい 友達に聞く 職員室 F2F Acquaintance 知っている人 ( 顔見知り ) に聞きたい 身近で聞きやすい人に聞きたい Human support for Learning 励ましあいたい 夜中に友達にメッセする Encouragement Librarian メディアの職員は勉強のことを聞く相手じゃない メディアの職員にメディアの職員ににらまれたり注意聞きづらいされたりする Research LibQUAL 2008 Launch Japanese Version jointly developed By ARL and Keio University funded by JAPUL 8
9 Achievement and Challenges Achievement Confirm the Focus on Learning Support Services in the Midrange Plan Progress of understanding library service assessment Participating in the library management Achievement and Challenges Challenges Communication between WG and other staff Leadership development Funding Gap between research and practice Partnership with LIS researchers Keeping PDCA cycle Activities in the global arena 9
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