第 5 章コンピテンシー ITO BPO IT ITO BPO ITO BPO 2011 第 1 節 ITO,BPO 業務に必要なコンピテンシー BEI Behavioral Even Interview BEI BEI 1 BEI Spencer & Spencer 1993 34 Spencer & Spencer 1993 34 ITO BPO 1 34 20 A B A 17 B 18 A 19 B 35 356 76
4. 表 34. コンピテンシー尺度 (Spencer & Spencer, 1993) 3. 1. 2. 5. 6. 7. 8. 9. 10. 11. 12. 15. 14. 13. 16. 17. 18. 19. 20. Spencer & Spencer 1993: 163 77
A 17 5 n 305 85.7 n 283 79.4 n 276 77.5 n 276 77.5 n 268 75.3 5 7 5 n 246n 227 20 図 17. 現職務に必要なコンピテンシー 78
18 100 n 177 n 168 n 132 n 114 n 107n 102 n 100 n 100 49.4 47.2 図 18. 現職務に必要で, 自ら発揮できているコンピテンシー 79
19 20 100 150 n 195 54.8 n 176n 174 n 171 n 168 n 165 n 159n 156 n 155 図 19. 現職務に必要だが, 発揮できていないコンピテンシー 17 20 12 11 ITO BPO 80
18 19 35 35 2 3 3 6 3 3 36 ITO BPO 表 35. 現職務に必要なコンピテンシー ( 度数順 ) 305 168 283 177 276 176 276 174 268 132 136 261 195 256 156 256 171 251 107 144 246 159 246 114 132 81
表 36. ITO,BPO 業務に携わる従業員のコンピテンシー モデル 第 2 節技術者の一般コンピテンシー モデルとの比較 ITO BPO Spencer & Spencer 1993 ITO BPO 3 XX X 38 12 11 6 82
表 37. 技術者の一般コンピテンシー モデル XXXXXX XXXXX XXXX XXXX XXXX XXX XXX XX XX XX XX X Spencer & Spencer 1993: 163 表 38. 本研究と一般モデルとの対比 XXXXXX XX XX X XXXX XXXX 第 3 節現職務に必要がないが, 発揮できるコンピテンシー ITO BPO 20 100 5 83
図 20 現職務に必要ないが, 発揮できると思うコンピテンシー 84
2 4 1 39 r.253 p.001r.114 p.05 r.129 p.05 r.148 p.05 ITO BPO 表 39. コンピテンシーと継続 転職意思の相関関係 Pearson.101.059.031.057.267.563 N 355 355 355 Pearson.068.096.016.199.071.760 N 355 355 355 Pearson.253.055.114.000.301.032 N 355 355 355 Pearson.022.012.045.681.826.398 N 355 355 355 Pearson.129.062.015.015.246.783 N 355 355 355 Pearson.148.012.057.005.822.286 N 355 355 355 第 4 節まとめ ITO BPO 85
BEI Spencer & Spencer 1993 36 11 3 2 3 6 Spencer & Spencer 1993 6 ITO BPO ITO BPO ITO BPO ITO BPO 27.74 注 29 Web 30 Sree Rekha, K. R. and Kamalanabhan, T. J., A 86
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