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10 H-- NPO. Kirsch et al.,,...,, Wymer, Jr. Brichacek, G. B. () Hospice Volunteer Turnover: A Measure of Quality Assurance in the Utilization of Volunteers, American Journal of Hospice Care, (), pp.-.hasenfeld, Y. & Schmid, H. () The life cycle of human service organizations: An administrative perspective, Administration in social work, vol., pp. -. Brudney, J. L. () Designing and Managing Volunteer Programs, The Jossey-Bass handbook of nonprofit leadership and management, Robert D, Herman and associates (ed.), San Francisco: Jossey-Bass Publishers. Cnaan, R. A. & Cascio, T. A. () Performance and commitment: Issues in management of volunteers in human service organizations, Journal of Social Service Research, (/), pp.-. Drucker, P. F. () Managing the Nonprofit Organizations, Harper Collins Publishers Ellis, S. J. () From the Top Down: The Executive Role in Volunteer Program Success, Energize. NPO,. Hasenfeld, Y. & Schimd, H. () The life cycle of human service organizations: An administrative perspective, Administrative Leadership in the Social Services, vol., pp. -. Heimovics, R. D., Herman, R. D. & Jurkiewicz-Coughlin, Carole L. () Executive leadership and resource dependence in nonprofit organizations: A frame analysis, Public Administration Review, vol., no., pp.-. Herman, Robert D. & Heimovics, Richard D. () Executive Leadership in Nonprofit Organizations: New Strategies for shaping Executive Boards Dynamics, Jossey-Bass., Hobson, C. J.; Rominger, A.; Malec, K.; Hobson, C. L. & Evans, K. () Volunteer- friendliness of nonprofit agencies:

11 Definition, conceptual model, and applications, Journal of Nonprofit & Public Sector Marketing, vol., no., pp. -. Kirsch, A. D.; Hume, K. & Jalandoni, N. T. () Giving and Volunteering in the United States: Finding from a National Survey (1999 edition.), Independent Sector., pp. - Lansley, J. () Membership participation and ideology in large voluntary organizations: the case of the National Trust, Voluntas, (), pp.-. Mintzberg, H. () Strategy making in three modes, California Management Review, vol., no., pp. -., pp.- Pearce, J. L. () Volunteers: The Organizational Behavior of Unpaid Workers, Routledge., pp.- NPO, pp. - NPO, pp.- NPO SHRM pp.- Wymer, Jr., W. W. () Hospital volunteers as customers: Understanding their motives, how they differ from other volunteers, and correlates of volunteer intensity, Journal of Nonprofit & Public Sector Marketing, vol., no. /, pp. -.

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