H13- WG ver..0 ECOM 14 3 WG
1...1 2...3 2.1...3 2.1.1...3 2.1. 2...4 2.1.3...4 2.1.4...5 2.1.5...6 2.1.6...6 3...8 3.1...8 3.2...8 3.2.1...8 3.2.2...9 3.3...10 3.3.1...10 3.3.2...11 3.3.3...12 3.3.4...14 3.3.5...19 3.3.6...24 3.3.7...26 3.3.8 A...28 3.4...30 3.4.1...30 3.4.2...31 3.4.3...32 ii
3.4.4...35 3.4.5...36 3.4.6...38 3.4.7...42 3.4.8...44 3.4.9...47 3.5 B...50 3.6 C...51 3.6.1...51 3.6.2...52 3.6.3...52 3.6.4...53 3.6.5...53 3.6.6...54 3.6.7 C...54 4...57 iii
1 NTT 2001 BtoC 1 4,840 2000 8,240 80% 1999 2000 145 2006 16 6 2001 3 27 1
One to One 2 1.P3P 2 2
2 2.1 2001 3 27 2002 98 ver1.0 2.1.1 ver1.0 1997 3
2.1.2 9 9 10 6 2001 11 2002 3 2.1.3 1. 1 2 3 4 5 6 2. ( ) 1 2 3 3. JIS Q 15001 4. 1 2 3 4
2.1.4 2001 9 4 1. 2. JIS Q 15001 JIS JIS Q 15001 3. 4. 5. BtoC BtoB 6. 7. 5
2.1.5 2001 10 29 1. ver1.0 2. 28 3. 4. 5. 6. 11 22 2.1.6 6
2002 3 18 1. 2. 3. (2002 3 ) 4. 3 22 6 No.2 1. No.2 2. 3. JIS (ver2.0) 7
3 3.1 1998 2002 2 300 6 BBBOnLine 3.2 3.2.1 1. 8
2. 1 2 3 4 3. 5 6 4. 3.2.2 30 14 3 1. 4 2. B 2 3. C 8 9
10 50 ECOM 3.3 A 3.3.1
3.3.2 1. 2. 3. 11
3.3.3 2001 11 12 1. (1) (2) (3) 2. (1) (2) 10 12 2 4 5 10 7 25 (3) 2 3 12
(4) 4 (5) 3. (1) 100 (2) Web Web Web URL (3) JIS 13
(4) B to B B to C B to C (5) 3.3.4 2001 11 20 TCS TSI 2001 10 TCS TSI 1. (1) TCS TSI (2) TCS 14
2. (1) TCS TSI (2) TCS 7 9 12 JIS Q 15001 15
2 TSI 3 4 4 (3) TCS 1100 Web Based Training 100 5 10 3 100 TSI 1 2 3 2 16
(4) TCS (5) TCS 3. (1) TCS 17
TSI (2) TCS (3) TCS TSI Capability Maturity Model (4) TCS 4. TCS 18
3.3.5 2001 11 30 1. (1) DNP (2) 19
(3) 3 5 ( ) 2. (1) ISO9000 9000 (2) DNP 20
JIS DNP (3) DNP (4) 3. (1) DNP 21
(2) (3) (4) (5) (6) 22
DNP 4. ISMS DNP 35000 23
3.3.6 2001 11 27 1. (1) (2) (3) 2. (1) 11 5 24
(2) 2000 2000 12 10 11 13 2 13 6 7 (3) 14 5 4 5 (4) (5) 25
(6) 3. (1) (2) (3) 3.3.7 26
2001 11 29 1. (1) JIS Q 15001 (2) 6 6 (3) (4) (5) 2. (1) 27
(2) (3) (4) (5) 3. 3.3.8 A 1. 2. 28
3. 60 4. 6 5. 6. 7. 8. 29
3.4 3.4.1 3.4.1.1 1. 1980 8 (1) (2) (3) (4) (5) (6) (7) 30
(8) 2. 1998 (1) (2) 3.4.2 3.4.2.1 1. 1995 1998 10 24 4 (1) (2), (1) 31
2. 1998 3. 1999 1 4. 1999 5. 1999 5 6. 2000 7 7. 3.4.2.2 3-1 2001 9 1998 4 1999 12 1997 10 1997 5 2000 10 2001 2001 2000 1 1997 9 1998 7 1998 4 3.4.3 3.4.3.1 1. 1984 32
2. 1998 1998 1984 (1) : (2) : (3) : (4) : (5) (1) (2) (3) (4) (5) (6) (7) (8) (1) : (2) : (1) (2) (1) 33
(2) (3) (4) (5) (6) 3.4.3.2 3.4.3.3 1. Which Web Trader Consumers Assciation 2. Clicksure 3. Trust 2000 1 (1) Alliance for Electronic Business Direc t Marketing Association) (2) (3) (4) Trust (5) Web 34
(6) 1,000 5,000 3.4.4 3.4.4.1 1. 1978 (1) (2) (3) (4) (5) (6) (1) ( ) (2) CNIL (3) (4) 17 35
(1) (2) 3.4.4.2 1. 1999 2. 2000 6 9 3.4.4.3 3.4.4.4 1. L@belsite (1) (2) 27 (3) 27 11 15 3.4.5 36
3.4.5.1 1. 1970 2. 1977 3. 1990 (1) (2) (3) (4) (5) (6) (7) 3.4.5.2 3.4.5.3 1. Trusted Shops Guarantee 37
IMPACT 70 (1) Code of Conduct) (2) (*) (3) (4) 1250 16000 100 0.1 0.4 (*) (1) (2) 3 (3) (4) 3.4.6 3.4.6.1 (1) Right to Financial Privacy Act (2) Fair Cresit Reporting Act (3) Video Privacy Protection Act 38
(4) Cable Privacy Protection Act (5) Family Educational Rights and Privacy Act (6) Drivers Privacy Protection Act (7) Telephone Consumer Protection Act (8) Freedom of Information Act 1. 1998 4 (1) (2) Web (3) (4) 2. 1998 ID Bill on Identity Theft 3. 1999 4. 2000 (1) (2) 1. 1997 Direct Marketing Association (1) (2) 39
(3) (4) 3.4.6.2 1. BBBOnline Privacy (1) (2) (3) (1) (2) e-mail (3) (4) (1) 1 $75 $150~$3,000 (2) 50% Web 13 13 40
2. TRUST TRUST 3. T (1) (2) (3) 3.4.6.3 1. BBBOnline Reliability 41
3.4.7 3.4.7.1 (1) 1967 80 (2) 1985 (3) 1989 (4) 1994 1. 1994 (1) (2) (3) (4) 42
(5) 2. 1999 3 3. 3.4.7.2 3.4.7.3 1. et rust (1) (2) (3) 43
(4) 70 (5) 300,000 3 2. i mark (1) (2) (3) 500,000 5 300,000 3 (4) 1,000,000 10 3.4.8 Commerce Trust 3.4.8.1 INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE 44
1998 Electronic Commerce Code EU 1. Computer misuse act Telecommunication act ida ida code of practice for competition in the provision of telecom service Banking act Industry code of practice NIAC E NIAC national internet advisory committees e-commerce code 2. Official secret act Statutory bodies and government companies act Statistics act Central provident fund act Electronic transactions act 3.4.8.2 2001 4 Authorized Code Owner Trust SG Trust SG 45
NTC 2 1 Commerce Trust CNSG Consumer Trust 2 (Consumer association singapore) Case Trust Commerce Trust Consumer Trust 2 Case Trust 20 3.4.8.3 Commerce Net Singapore Privacy Trust Trust Commerce Trust 5,000 20,000SG 3.4.8.4 2002 1 13 Regional Trade Agreement= 46
Commerce Trust 3.4.8.5 1. Consumer Trust Commerce Trust 2001 12 Trust SG JuzclickCar.com.Pte Ltd Safe-EX Global Pte Ltd 2 2. Case Trust (Consumer Association Singapore) 1971 CASE Trust 2001 Trust SG 20 3.4.9 3.4.9.1 1. 1988 1748 52.7 2. 1999 47
3. 2001 3 6 30 11 3.4.9.2 48
1. (1) 1998 (2) (3) JIS Q 15001 (4) 2. (1) 1998 (2) (3) (4) (5) 49
3.4.9.3 1. (1) 2000 (2) (3) (4) (5) (6), 3.5 B 50
2001 6 JIPDEC BBBOnLine Commerce Net Singapore Privacy Trust 3.6 C C 8 3.6.1 51
3.6.2 1. 2. 3. 2. 3. 1. 3.6.3 52
2 http://www.jipdec.or.jp/security/privacy/pm-guideline.html 3 3.6.4 3.6.5 53
3.6.6 1. 2. 3. 4. 3.6.7 C 54
2001 10 11 4 8 55
4 e-japan 1998 2003 57
Q&A 2000 EU 2000 12 1 HP http://www.nmda.or.jp/enc/privacy/privacy-now5_1.html Consumer Confidence (GBDe HP) http://consumerconfidence.gbde.org/t_inventory.html 2000 11 vs NO.47 EC ver.2.0/ver3.0 58
59
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