1 2 3 CSR CSR 4 1 2 3 3 Best Practices Collection 2015
CS CS/ESCustomer Satisfaction Employee Satisfaction 2 24 26 100 Best Practices Collection 2015 4
(A) (B) (C) 1 1 5 Best Practices Collection 2015
1 2 CSR 1 3 1 1 PDCA 1 2 3 Best Practices Collection 2015 6
1 4 5 the challenged 7 Best Practices Collection 2015
A 2 A 1 2 3 2 A 1 2 2 A 1 Best Practices Collection 2015 8
2 A 2 B 2 B 1 2 3 2 B 4 2 B 1 2 3 4 5 9 Best Practices Collection 2015
C 2 C 1 OJT on-the-job training e- 2 C 2 2 C 1 Best Practices Collection 2015 10
2 C 2 3 1 11 Best Practices Collection 2015
3 2 3 1 3 1 2 3 3 Best Practices Collection 2015 12
3 1 3 2 3 100 13 Best Practices Collection 2015
24 26 100 2 24 26 1 1 VISIONMISSION VALUE H26 H26 Customer determines our success H26 GE 2 2010 H24 70 70 VISION 3G generation free, genderfree, global H25 3 H25 2005 H25 1 4.0 2017 8.2 H25 KPI 2020 10 20 30 2020 10 45 20 40 30 2 2006 2020 H26 Best Practices Collection 2015 14
2 / H24 2 H24 2008 H25 10 25 3 14 H24 2008 H25 H26 15 12 3 6 H26 4 2013 H26 LIXIL 2009 2 23 H26 2 A 1 H24 2010 2012 H24 15 Best Practices Collection 2015
H25 MSD H25 2010 3 1 H25 2 4 H24 H25 3 360 H24 H26 1 2 5 H25 MSD 2 H25 2008 MDP 5 6 H26 2 20 2013 104 WIND 1 1 1 1 1 2 WIND H25 Best Practices Collection 2015 16
H26 LIXIL 16 H26 GE 1 H24 H25 2 57 20 H24 H25 2010 4 5 4 H26 2004 H26 H26 B 1 1 H25 H25 5 One Microsoft H25 17 Best Practices Collection 2015
2 2 10 1,000 1 H24 H24 1 3/4 4 3 H24 36 3 H25 H25 3 PS2 PS DS H25 4 160 2012 4 6 32 7 9 16 7 25% H25 SCSK 17 30 H25 1 H24 H26 2 0 1 3 1 H24 57 H25 3 2 H24 Best Practices Collection 2015 18
H25 H25 4 H25 5 e- H24 H25 H25 C 1 H25 2011 OJT H25 2 1999 2003 H25 7 H26 3 1 H26 1 H25 19 Best Practices Collection 2015
H26 2 2,700 H25 e- H26 3 1 CC 6 CC H24 2 25 H26 H26 1 20 WAVE H25 LIXIL Women s Network 4 5 H26 LIXIL 1 H25 Best Practices Collection 2015 20
OB H26 2 1000 1 2mm 4 H24 H25 3 4 TWS Tenhiko Web Sales H24 40 2 1 3 1 H24 2 1 H25 1 WSI H24 H25 H25 2 H26 2014 H26 21 Best Practices Collection 2015