10 90 ICT ICT 2007 ICT 90 ICT ICT ICT ICT ICT ICT ICT - 1 -
- 2 -
1.1 IT 1 2 90 BPR 2007-3 -
1.2 1960 70 3 4 5 6 7 1980-4 -
1 http://www.kogures.com/hitoshi 2 2004 2004 3 1990 4 P.F. 1993 5 / 1996 6 / 1999 7 PHP 1985-5 -
2 2.1 1 Webb 2 3 Bounfour 4 ( ) 5 2.2 2-
2-1 2006 8 8-7 -
powerprocess product 2.3 2-1 2-1 2-2 - 8 -
2-2: 2.4 SECI SECI SECI (SocializationExternalizationCombinationInternalization SECI 2-3 Socialization OJT Externalization - 9 -
Combination Internalization SECI - 10 -
2-3 SECI I I I I G I I I I I G O G G G G I individual( ) G group( ), O=organization( ) 1.H./ 2000 1998 2 Webb, Sylvia P Knowledge Management: Linchpin of Change Europa Publications Ltd 1998 3 / 1999 4 Ahmed Bounfour The Management of Intangibles Routledge 2003 5 p50~53 2006-11 -
3 ICT Information and Communication Technology 3.1 3.1.1 ( ) 3.1.2-12 -
3.1.3 (ICT) ICT ICT ICT 3.2 3.1.4 1 3.1.5-13 -
HRM Human Resource Management 4.2 HRM 3.1.6 ICT 3.2 3.2 3.2.1 ICT ICT ICT ICT ICT - 14 -
ICT 3.2.2 POS Point Of Sales EOS Electronic Order System SCM Supply Chain Management POS EOS SCM Data Warehouse OLAP OnLine Analytical Processing ( ) - 15 -
Know-Who EIP Enterprise Information Portal LAN EIP ID Web EIP ANA 3.3 ICT 4.1 ICT 4.2.1-16 -
ICT 4.2.2 ICT 3.3.1 - - - - - - 17 -
4 - POS -- - 2% - - 18 -
4 5 20 MD - MD - - -POS FC 9 11 FC FC OFC 1500 FC 30~50 25-2006 5-19 -
- 6-1 -1978 7 7 2 1982 - POS POS POS POS EOB TC EOB TC 3 1985 POS POS EOS 4 1990 GOT 2 SC - 20 -
3 ST 4 GOT EOB SC GOT ST 5 1999 5 POS POS 7 5 1998 5 1 3 ISDN(Integrated Services Digital Network 5 ) OFC GOT OFC POS POS 400-21 -
3-1 5-6 2006 5 POS 6 2-6 3-2 3 GOT SC 6 LAN GOT SC GOT SC SC GOT - 22 -
3-3 SC POS 5 1 3 30 POS 3-2 2006 5 29-23 -
3-3 2006 5 29 - OFC POS 3-4 1998 3-4 : 2006 5 29-24 -
6 OFC OFC 6 350 350 5 3-5 6 POS OFC 5 3 6-2007 - 25 -
3-5 : 2006 5 29 - - 3-1 4-3-12006 2-26 -
- - ICT - 3.3.2 (ANA) - 27 -
SARS ANA ANA 2002 2 ICT ICT ICT ICT ANA IT ICT ANA 3 KWiN ANADAS ICT ANA 1999 KWiN Knowledge Work in Network KWiN ICT KWiN KWiN - 28 -
3-6KWiN bp special IT KWiN 2001 7 ANADAS ANADAS 1 ANADAS ANADAS ANADAS 3-29 -
3 ANA 2 3 Fax ANADAS ANADAS 4 ID 1 5000 CS Customer Satisfaction - 30 -
FAQ 6 500 CS 3 3-7 ANADAS ANADAS bp special IT - 31 -
ANA IT 65 ANA KWiN ANA KWiN ANADAS ANADAS ANA ANA IT - 32 -
ANA 2 ANA KWiN ANADAS 3-8 3-8 7 Report 9 ICT ANA ANA ICT - 33 -
3.3.3 NTT NTT 10 NTT 1 1 7~8 3~4 2~3 NTT - 34 -
1500 8 DAS NTT 44% 40% DAS Q&A DAS Q&A DAS - 35 -
DAS Q&A Q&A Q&A Q&A 1 Q&A Q&A DAS 3-9 DAS Q&A IT 2003 1-36 -
Know-Who Q&A 150 97~98 70 500 3 3-37 -
DAS 9,000 Q&A 75% DAS Q&A 5 15 NTT 5 Q&A Q&A ICT - 38 -
1 communities of practice 2 GOT 3 SC CM 4 ST 5 ISDN Integrated Services Digital Network FAX 6 text mining 7 Value Chain 8 TCP/IP Web - 39 -
4 4.1 ICT 3.1.6 3.3 ICT ICT ANA NTT ICT ( ) ICT 4.1.1 Telework ICT 1 70 80 ICT PC SE - 40 -
ICT 4.1.2 4-1 4-2 4-1 - 41 -
4-1 17 ICT ICT - 42 -
4-2 4-2 2 3 4-43 -
ICT ICT PC ICT 5 VPN 6 USB 7 PC PC 4.1.2 PC IP 8 LAN - 44 -
ICT ICT ICT PC LAN ICT PC IP LAN ICT LAN LAN Web 9-45 -
IP ICT ICT 3.2.2 4.1.3 2004 7 ICT 21-46 -
2005 4-1 Square Park Square Park Market ICT PC LAN IP - 47 -
4-1 Square Park Market Monju 2005 6 type2006 7 Monju 2005 1 SOHO 10 web TV ICT Blog 11-48 -
2000 80~85 2006 2 40% 80 4-2 4-2 4.2 4.2.1 1.2 12 How should work be done What is task - 49 -
4.2.2 ICT ICT ICT ICT ICT ICT ICT - 50 -
PCDA 1 http://www.japan-telework.or.jp 2 3 4 MBO Management By Objectives through self control/ 5 Firewall 6 VPN Internet Virtual Private Network 7 USB USB PC PC USB USB PC 8 IP IP Internet Protocol IP LAN IP - 51 -
9 instant messaging 10 SOHO Small Office/Home Office 11 Blog Weblog Web 12 Peter F.Drucker "Knowledge-Worker Productivity: The Biggest Challenge" California Management Review Vol.41 No 2 Winter 1999-52 -
ICT ICT ICT ICT 3 3.3 3 4.1 EIP Q&A - 53 -
1999 2000 / PHP 2003 / / NTT 2003 /W.A. 1999 / / 2001.H./ 2000 1998 / 1996 / 1999 P.F. 1993 / / 2002 10 2002 Ahmed Bounfour The Management of Intangibles Routledge 2003 Webb, Sylvia P Knowledge Management: Linchpin of Change Europa Publications Ltd 1998 8 8 p50~53 2006 Works No.42 2000 / 2006 5 29 (NO.653) p40~61 " " IT type 2006 7 2005 6 1500 IT 2003 1 Report 9 p26~28 2004-54 -
Peter F.Drucker "Knowledge-Worker Productivity:The Biggest Challenge" California Management Review Vol.41 No 2 Winter 1999 2001 8 18 2004 2004 18 2006 IT e-words http://e-words.jp IT http://www.atmarkit.co.jp http://www.kogures.com/hitoshi BP Bp Special IT http://premium.nikkeibp.co.jp/bits/index.shtml http://www.kmsj.org/ http://www.realcom.co.jp/ NTT http://www.ntts.co.jp/ A2A http://www.a2a.jp/ - http://www.sej.co.jp/ http://www.ana.co.jp/ http://www.softbanktelecom.co.jp/ http://www.mlit.go.jp/ - 55 -