What s the G oal?
The Goal is Satisfaction 1 1
CONTENTS 2004 2005 2 3 What s the Goal? 8 16 18 19 20 22 23 36 38 39 CREDIT SAISON CO., LTD. 1
O 2004 9 2004 10Resona Card+S Achieve Goals 2004 2005 k 241 1,690 42 883 2004 4mydoplus 80
2005 4 by Innovating Ubiquitous 2005 4
3 31 1 2005 2004 2003 2005/2004 1 240,385 220,331 212,241 9.1 172,024 156,501 147,017 9.9 9,771 9,824 12,810 0.5 58,590 54,005 52,414 8.5 56,514 52,955 51,001 6.7 31,818 22,419 6,026 41.9 2 301,309 258,253 236,028 16.7 1,512,949 1,352,709 1,280,822 11.8 11.4 9.1 2.2 1.7 19.9 19.1 18.4 1 2 185.00 130.55 36.57 41.7 1,721.35 1,519.13 1,380.26 13.3 2,596,185 2,408,698 2,342,865 7.8 2,078,116 1,912,210 1,808,624 8.7 518,069 496,488 534,241 4.3 1,690 1,587 1,490 6.5 883 841 807 5.0 209 186 230 12.4 1. 2. 1 ROE ROA 2003 3 60 26ROEROA 2 CREDIT SAISON CO., LTD.
Stakeholder Satisfaction Matters! Goal CREDIT SAISON CO., LTD. 3
2005 3 318 2005 3 9.1%2,403 2412005 3103 1,69042883 8.5%585 6.7% 565 41.9%318 1 NILSON REPORT 2005 UFJ 3 5 Suica 2004 9 L 19 L 170 12 2005 2004 2003 2002 2001 25,962 24,086 23,428 21,216 18,557 1,690 1,587 1,490 1,340 1,140 4 CREDIT SAISON CO., LTD.
For the Customer 2005 4 UC 2004 4mydoplus10 Resona Card+S 2006 3 2701,8201,000 4 126 Ubiquitous 3 No.1 Ubiquitous Ubiquitous No.1 CREDIT SAISON CO., LTD. 5
Ubiquitous 2701,8201,000 51,300 3,000 16%2004 4 mydoplus 180 30% 241 1,690 20,780 200 1,300 17,000 440 3,000 38,000 3 No.1 2004 12Web 6 CREDIT SAISON CO., LTD.
M&A IPO 2006 3 2,520600600340 2005 6 25 CREDIT SAISON CO., LTD. 7
Industry leadership is our goal. Intelligent alliances are driving the value creation that we need to achieve our objective and that our partners need to achieve theirs. Aim High 8 CREDIT SAISON CO., LTD.
What s the Goal? 21 2002 L 16% 30% O UC 4 3300 UC CREDIT SAISON CO., LTD. 9
Do More We refuse to sit still. We refuse to become complacent. We will never stop innovating to delight our customers. This drive has made us a leader. 10 CREDIT SAISON CO., LTD.
What s the Goal? 5 Ubiquitous 200 300 2004 8CM 1 2005 3 8.7%2 781 ETC AIG DoCoMo au Vodafone ISP Yahoo! DION POWERDCOM So-net OCN 150 ETC CREDIT SAISON CO., LTD. 11
New ways, better ways, smarter ways to satisfy customers. That s why our customers rate Credit Saison as one of Japan s strongest brands. And that s how we generate strong earnings growth. Play Smarter 12 CREDIT SAISON CO., LTD.
What s the Goal? CSES 5 Ubiquitous 2005 4 CS ES CS 900 Ubiquitous Ubiquitous Ubiquitous Ubiquitous IT Ubiquitous IT CREDIT SAISON CO., LTD. 13
Our people are our power. Our people are empowered. We have the freedom and the responsibility to grow, to innovate, to succeed. Jump Higher 14 CREDIT SAISON CO., LTD.
What s the Goal? 21 C-BOARD 7.1% 50 59 92.9% 2.3% 18.5% 40 49 81.5% 4.1% 12.5% 30 39 87.5% 5.4% 14.0% 86.0% 3.2% 0 20 40 60 80 100 20 24 4 0 25 29 57 11 30 34 89 28 35 39 64 40 44 30 29 45 49 14 16 50 54 7 19 55 59 1 17 266 31.3% 50 59 68.7% 5.3% 35.7% 40 49 64.3% 4.8% 19.8% 30 39 80.2% 5.9% 24.3% 75.7% 5.5% 0 20 40 60 80 100 96 216 2005 3 CREDIT SAISON CO., LTD. 15
2005 3 31 2 131 CREDIT SAI 150 urakuaoyama 25 2002 8 3 200 16 CREDIT SAISON CO., LTD.
33 SON GROUP 200 VISA MasterCard 2 HULFT 5 CREDIT SAISON CO., LTD. 17
172 43 4 2002 3 31 20 FAX 18 CREDIT SAISON CO., LTD.
2005 6 30 UC O UC UC CREDIT SAISON CO., LTD. 19
2005 6 30 CSR CS 20 CREDIT SAISON CO., LTD.
O 12 CREDIT SAISON CO., LTD. 21 L
PEC MUJI Card L Mitsui Outlet Park Franc franc ALTA AMU CLUB Mei L.L.Bean Club POWER S cocoon & PEC UA TOHO JAPAN PADI K-1 FEG RHSJ RHSJ DoCoMoCard AOL WOWOW WOWOW m z PLUS JAF ETC Resona Card + S CLOVIA CARD mydoplus 22 CREDIT SAISON CO., LTD.
CONTENTS 24 6 24 32 33 34 6 35 CREDIT SAISON CO., LTD. 23
6 3 31 1 2005 2004 2003 2002 2001 2000 3 31 1 1 240,385 220,331 212,241 214,838 188,061 177,603 172,024 156,501 147,017 141,794 128,187 123,074 9,771 9,824 12,810 13,370 15,747 14,918 58,590 54,005 52,414 59,672 44,125 39,610 56,514 52,955 51,001 59,698 42,943 39,690 31,818 22,419 6,026 18,225 13,548 16,995 3 31 2 301,309 258,253 236,028 242,594 225,947 212,933 1,512,949 1,352,709 1,280,822 1,256,898 1,719,109 1,769,690 3 1,146,928 1,011,563 965,081 885,270 833,075 876,707 1 2 185.00 130.55 36.57 108.56 81.04 102.81 1,721.35 1,519.13 1,380.26 1,436.58 1,351.19 1,274.06 % ROE 11.4 9.1 7.8 6.2 8.5 ROA 2.2 1.7 1.2 0.8 1.0 19.9 19.1 18.4 19.3 13.1 12.0 3 31 1 1 190,248 175,725 171,842 154,204 133,776 126,030 135,402 123,746 121,111 105,554 87,371 83,119 8,186 7,154 7,607 7,401 8,604 9,347 46,659 44,824 43,123 41,247 37,800 33,563 46,985 45,051 44,250 41,161 37,043 33,793 25,798 24,396 5,026 12,285 16,521 14,275 3 31 2 298,502 261,792 237,174 243,491 232,392 220,284 1,290,066 1,155,776 1,085,348 1,057,840 1,031,360 931,518 3 948,560 828,639 779,450 698,510 659,099 603,599 1 2 149.78 142.00 30.34 72.50 97.49 85.21 1,703.39 1,536.51 1,383.04 1,436.80 1,371.30 1,299.85 20.00 18.00 18.00 18.00 18.00 18.00 % ROE 9.2 9.8 5.2 7.3 6.8 ROA 2.1 2.2 1.2 1.7 1.6 23.1 22.7 21.9 23.0 22.5 23.6 4 2,078,116 1,912,210 1,808,624 1,629,199 1,420,243 1,278,719 9,440 13,367 17,369 19,267 20,771 24,256 36,179 31,683 53,433 56,316 14,646 25,628 5 592,358 555,984 600,447 555,131 500,645 414,660 6 576,270 328,119 398,724 400,025 401,084 400,495 82,998 73,665 71,960 51,788 35,192 23,919 2,763 9,445 9,281 11,677 13,729 8,316 6,604 9,788 9,426 8,914 8,331 3,383,680 2,924,399 2,969,794 2,730,437 2,413,174 2,189,740 1. 2. 2002 31 3. 4. 5. 6. 7. 24 CREDIT SAISON CO., LTD.
8 10 5 2004 8 1 9.1%2,403 85 8.5%585 90 6.7%565 14 41.9%318 18 200 539.1% 2,403 85 05 240,385 04 220,331 03 212,241 02 214,838 154 689.3%1,817 95 CM 29 7313.7% 39 4316.3% 6.4% 2005 2004 % 43,861 41,207 6.4 38,783 32,176 20.5 3,825 8,096 52.8 1,253 934 34.2 128,162 115,294 11.2 24,699 21,726 13.7 32,853 31,562 4.1 28,066 24,123 16.3 172,024 156,501 9.9 0.5%97 71 45 858.5% 585 90 10 4920 75 8.6%21 63 39.4%42 38 35 586.7%565 14 01 188,061 3 CREDIT SAISON CO., LTD. 25
124 4620 92 52 34 73 26 34.3%544 21 218 24 41.9%318 181 130.55185.00 1 11 220 7.8%1,962 203.0%482 209103 1,69042 883 2 781 8.7% 5,180 4.3% 1,776 6.9% 400 1,372 4,139 8.1% 300 3,851 477 2005 2004 % 2005 2004 % 196,220 182,005 7.8 48,200 46,800 3.0 17,027 15,632 8.9 1,358 1,330 2.0 13,371 10,960 22.0 5,535 4,229 30.9 6,853 5,609 22.2 2,635 1,929 36.6 8,359 7,621 9.7 4,404 2,858 54.1 241,833 221,829 9.0 62,134 57,148 8.7 (1,448) (1,497) (3,544) (3,143) 240,385 220,331 9.1 58,590 54,005 8.5 26 CREDIT SAISON CO., LTD.
2004 9L 19 L 1732005 8 31 2004 12 2005 4 2005 CM ETC SAISON STATION SAISON CARD MAKER HEART 2004 4 mydoplus 10 Resona Card+S 18 9.3%601 9.8% 604 20.3% 2004 9 3 432 361 14.2% CREDIT SAISON CO., LTD. 27
170 278.9% 13 582.0% 133 7122.0% 55 3530.9% 5 829 12.7% 68 53 22.2%26 3536.6% 8 83 599.7%44 4 54.1% CP 2005 3 31 1,2001 1,469 65.6%16.1% CP5.0%13.3% 05 04 03 02 01 3 65.6% 16.1% 5.0% 13.3% 11,469 63.9 12.5 7.0 16.6 10,115 59.4 10.8 14.9 14.9 61.9 7.6 13.0 17.5 9,650 8,852 62.2 2.5 19.6 15.7 8,330 CP R&I A+a-1 S&P A- 68.5% 3 28 CREDIT SAISON CO., LTD.
191 13 543 7 247 14550 45 544 21 424 39 300 1,466 54 1,136 4865.4% 916 98 295 3 1,192 60 1,170 20 439 68 238 17 204 62 1,602 3911.8% 15,129 49 1,142 5211.0%11,545 27 1500400 300 230 2714.2% 1,857 37 179 46 144 1310.5%1,516 55 301 43 1,136 8910.4% 1 2,077 15 533 118.1%7,107 22 603 7813.8%4,969 93 604 71 14.4%4,810 97 1,053 6511.4% 1 269 28 1,2001 1,469 28 430 5616.7%3,013 919.1%19.9% ROE9.1%11.4% 05 301,309 19.9 04 258,253 19.1 03 236,028 18.4 02 242,594 19.3 01 225,947 13.1 3 3 414 9524.7% 414 8319.9% 3 111.5%121.9% CREDIT SAISON CO., LTD. 29
2005 2004 % 1,413,266 1,249,508 13.1 3 41,495 33,277 24.7 7,476 2,237 234.2 41,483 34,612 19.9 3 2.9% 2.7% 3 121.9% 111.5% 3 2.4% 2.5% 2005 2004 % 39,246 35,677 10.0 39,870 33,478 19.1 32,147 29,909 7.5 46,969 39,246 19.7 3,825 8,096 52.8 90 05 2.01 04 03 02 01 2.04 3.50 2.12 2.54 1.64 2.15 1.31 2.17 3 90 2004 6 1 2004 10 1 2.98 1 2 3 30 CREDIT SAISON CO., LTD.
CREDIT SAISON CO., LTD. 31 4 5 6 7 8 9 2006 3 2006 32,520 600600340 2,030490500 300
2005 32005 3 312004 32004 3 31 2005 2004 54,307 73,421 1,037,069 921,697 1,046 564 54,175 37,765 17,902 15,612 15,125 10,518 16,383 15,307 41,483 34,612 1,154,527 1,040,274 145,281 127,335 19,069 15,570 6,375 7,030 1,304 2,902 13,705 9,872 185,737 162,710 971 971 18,696 9,435 282 290 19,950 10,698 98,612 68,468 29,324 36,987 8,606 8,915 5,223 7,807 15,375 19,697 5,486 4,634 151,655 137,241 357,342 310,650 379 383 700 1,400 1,079 1,783 1,512,949 1,352,709 2005 2004 102,510 94,228 389,525 377,292 64,224 22,273 32,080 20,460 6,784 57,000 71,000 3,000 3,127 13,213 23,529 1,740 1,733 3,388 3,446 44,039 33,535 710,722 657,410 152,760 140,540 298,337 247,086 30,000 33,000 7,121 7,398 796 644 1,253 934 59 32 487 745 6,177 6,233 496,993 436,614 1,207,715 1,094,025 3,924 430 69,526 63,667 73,148 67,133 155,101 126,719 7,263 4,685 3,729 3,953 301,309 258,253 1,512,949 1,352,709 32 CREDIT SAISON CO., LTD.
2005 32004 4 12005 3 31 2004 32003 4 12004 3 31 2005 2004 183,618 174,963 12,332 T&E 16,187 16,989 12,631 6,803 5,525 8,083 4,751 12,258 6,570 240,385 220,331 172,024 156,501 9,771 9,824 181,795 166,326 58,590 54,005 2,163 1,992 4,238 3,041 56,514 52,955 5,234 7,326 12,446 54,421 40,509 23,238 23,928 1,413 5,906 778 67 31,818 22,419 2005 2004 67,133 66,788 6,014 345 73,148 67,133 126,719 107,686 31,818 22,419 3,436 3,387 155,101 126,719 1. 2. CREDIT SAISON CO., LTD. 33
2005 32004 4 12005 3 31 2004 32003 4 12004 3 31 2005 2004 54,421 40,509 42,439 36,680 203 179 1,035 1,000 7,722 3,509 277 929 503 43 10,777 5,978 10,447 9,892 1,840 1,068 134 21 725 91 4,782 999 2,371 1,155 7,569 17,513 13,920 146,654 88,979 30,000 30,000 16,397 6,064 762 10,944 8,323 2,305 7,414 6,738 173 163 9,122 60,204 10,544 5,961 10,090 10,025 34,290 1,094 24,714 55,045 29,503 7,965 4,912 22,617 91,698 74,046 1,467 1,937 4,700 9,761 7,757 679 1,881 2,164 113,648 68,703 2005 2004 12,401 30,763 14,000 73,000 117,020 68,795 23,817 26,059 43,968 64,723 20,462 40,200 3,127 8,217 5,002 62 427 110 22 3,088 4,931 3,058 3,075 4 119,260 10,813 11 90 19,113 2,933 73,421 75,725 630 54,307 73,421 34 CREDIT SAISON CO., LTD.
6 33 3134 13 31 2005 2004 2003 2002 2001 2000 950,095 875,038 849,246 807,704 823,990 792,418 339,007 279,107 233,927 247,131 207,181 138,878 164,033 139,516 130,817 105,205 83,169 73,624 18,269 9,052 7,539 6,802 6,489 5,434 156,703 130,538 95,570 135,123 117,521 59,816 963 1,629 2,175 3,004 188 223 1,290,066 1,155,776 1,085,348 1,057,840 1,031,360 931,518 544,730 508,030 523,867 517,910 531,896 500,734 446,833 385,952 324,307 296,438 267,070 210,498 991,564 893,983 848,174 814,349 798,967 711,233 69,526 63,667 63,337 61,302 61,302 61,302 72,933 67,078 66,748 67,736 67,416 67,096 152,299 129,696 108,505 113,692 104,906 91,885 7,162 4,679 1,396 763 1,233 3,419 3,329 19 3 298,502 261,792 237,174 243,491 232,392 220,284 1,290,066 1,155,776 1,085,348 1,057,840 1,031,360 931,518 2005 2004 2003 2002 2001 2000 190,248 175,725 171,842 154,204 133,776 126,030 46,659 44,824 43,123 41,247 37,800 33,563 46,985 45,051 44,250 41,161 37,043 33,793 42,180 42,349 7,871 21,261 28,658 24,702 19,537 22,322 108 10,361 13,944 14,763 3,155 4,368 2,953 1,385 1,807 4,336 25,798 24,396 5,026 12,285 16,521 14,275 0 9,025 2,524 10,755 9,650 9,628 7,601 3,380 494 34,824 26,920 5,729 21,935 26,150 25,751 CREDIT SAISON CO., LTD. 35
2005 17 5 4 3 Ubiquitous 2004 16 12 9 8 k 4 k 2 2003 15 10 8 3 2002 14 6 5 2 GE AIG 1 1999 2! 2001 13 4 3 225 1998 1 1989 10 1992 1,000 1980 1976 55 8 51 3 1991 1 1968 43 6 1951 26 5 36 CREDIT SAISON CO., LTD.
2005 17 9 7 2 Web FEG K-1 4 2 VISA 2004 16 12 10 Resona Card+S T&E 9 8 SAISON MILE CLUB 6 Web 4 mydoplus 3 2003 15 12 9 SAISON STATION Super Value Plus 7 5 3 SAISONPASS 2 1 SAISON CARD EXPRESS 2002 14 9 3 SAISON CARD MAKER 2 2001 13 11 2000 12 11 8 Net 1999 11 9 3 3 1997 9 10 AMERICAN EXPRESS 1995 7 6 JCB JCB 1991 3 1 1988 63 7 VISAMasterCard VISA MasterCard 1983 58 3 CREDIT SAISON CO., LTD. 37
2005 8 31 170-6073 3-1-1 60 52F TEL 03 3988 2111 Ubiquitous 165-0023 1-13-22 TEL 03 5996 1175 170-6073 3-1-1 60 38F TEL 03 3988 2117 170-6073 3-1-1 60 38F TEL 03 3988 2118 170-6073 3-1-1 60 38F TEL 03 5992 8404 38 CREDIT SAISON CO., LTD. 060-0062 2-10 8F TEL 011 261 8627 980-0012 1-10-7 3F TEL 022 222 6132 Rec. 330-0802 1-114-1 5F TEL 048 641 5452 COCOON kk 190-0012 2-22-22 TBK3F TEL 042 523 4111 16 k 273-0005 7-11-5 2F TEL 047 426 2521 k 170-0013 2-56-3 22F TEL 03 3989 4120 kkk 220-0004 2-10-39 53F TEL 045 320 2005 EPO & kk 450-0003 1-17-29 ES3F TEL 052 582 0960 532-0011 5-9-8 DTK1F TEL 06 6390 2555 k kkk 2005 9 600-8102 830 10F TEL 075 371 0618 kk k 730-0051 2-8-5 5F TEL 082 246 6924 kk 812-0011 2-19-27 9F TEL 092 481 1834 micc
2005 3 31 CREDIT SAISON CO., LTD. 6,301 1951 5 1 170-6073 3-1-1 60 52F TEL 03 3988 2111 www.saisoncard.co.jp 3.83% 33.58% 51.99% 1.36% 9.24% 695 26 12 2005 8 31 173 1 8 2,4221,507 3 31 8253 300,000 176,618 1 1 15,918 9.01 13,289 7.52 11,600 6.57 9,940 5.63 505103 6,192 3.51 4,675 2.65 3,809 2.16 3,033 1.72 04 2,802 1.59 2,647 1.50 2005 3 13,369 7.57 9,760 5.53 8,146 4.61 4,000 TOPIX 2,500 3,200 2,000 2,400 1,500 1,600 1,000 800 500 0 00/1 01/1 02/1 03/1 04/1 05/1 0 2001 2002 2003 2004 2005 3,100 3,320 2,680 3,840 4,070 2,125 1,821 1,881 2,420 3,420 20051 17 31 CREDIT SAISON CO., LTD. 39
100% 170-6073 3-1-1 60 52F TEL: 03 3988 2111 www.saisoncard.co.jp TM