6 2 1 & C 3C

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1 P&G

2 6 2 1 & C 3C

3 7 1 C C P&G C

4 C P&G P&G

5 P&G P&G R&D & 2 R&D R&D the consumer is boss P&G & & P&G & P&G P&G P&G

6 10 P&G & & P&G Swiffer P&G P&G 18 & P&G P&G P&G PLC 2

7 11 i PLC PLC ii BRICs VISTA NEXT11 MNE P&G 2 i PLC ii R&D 2

8 12 2 P&G 3 2 P&G Blue Wolf Project BWP Asian Business Synchronization ABS IT 2 ABS

9 13 10 BWP BWP P&G P&G P&G P&G CRM Customer Relationship Management CRM P&G P&G P&G P&G IT

10 P&G P&G 2 1 R&D P&G & R&D 2 P&G

11 15 3 HP KSFs P&G HP CIO P&G P&G R R. Designing Matrix that actually work: How IBM, Proctor & Gamble and Others design for success Jossey-Bass Inc Pub GXNASGF25048_V21C11A0TJ1000/ BP P&G pdf HP

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