Main Topic 2: Business Interactions Lesson 18: Sending / Receiving Information via Phone (20-25 minutes) Today, you will: 1. Learn useful vocabulary related to SENDING/RECEIVING INFORMATION VIA PHONE. 2. Review Incorrect Prepositions. I. VOCABULARY Exercise 1: What s the meaning? (5-6 minutes) Choose the meaning of the underlined words from the choices that follow. Then practice using the words in your own sentences. 1. Her mobile number was written in the phone directory( 名簿 ). a. list b. line c. link d. lane 2. How do you handle( 対応する )an important business call? a. arrange b. manage c. divulge d. log 3. Please hold on( 電話を切らずにおく )while I transfer your request to a customer service agent. a. hang on b. move on c. leave on d. turn on 4. They had a two-hour conversation( 会話 )about the project. a. cooperation b. consideration c. discussion d. reflection Page 1
5. Our telephone operator( 交換手 )will assist your calls. a. caller b. mediator c. negotiator d. handler Exercise 2: What s the word? (5-7 minutes) Read the following dialog with your tutor and try to use context clues to fill in the blanks with the most appropriate word. You can find the missing word from the pool of words at the bottom. Through a phone conversation, a hotel staff receives a request from a customer. Hotel Staff: Thank you for calling information department. How may I help you? Customer: Hello. This is Mrs. Stevens of room 404. I was trying to (1) the extension number of the maintenance department but I keep on getting disconnected. Hotel Staff: We re very sorry for the inconvenience, Ma am. The telephone in the maintenance department has no (2) as of the moment. Would you like to leave a message? Customer: Yes, please. The air conditioning system in my room is not working again. Could you (3) ask for a maintenance service on my behalf? Hotel Staff: Of course. I just need to (4) your complete name and last maintenance service number. Customer: Well then, my complete name is Mary Stevens and my last maintenance service number is 5461109. Hotel Staff: Thank you. I have all the information I need. After this call, I will personally give your request to the maintenance department. Customer: Oh, I would gladly appreciate that. Thank you very much for (5) taking my call and request. Hotel Staff: My pleasure, Ma am. Bye. Page 2
Choices: a. list down( 書き留める ) b. dial( 電話をかける ) c. courteously( 親切に ) d. turn down( 拒む ) e. signal( メッセージ ) f. directly( 直接 ) I. GRAMMAR REVIEW: Topic: Incorrect Prepositions (5-6 minutes) ( 間違った前置詞の使い方 ) In English grammar, prepositions are used as connectors to show relationships of direction, location, time, etc. They have several different functions which can often be tricky. In most cases, they can be used interchangeably which results to serious grammatical errors. ( 英語の前置詞は 方角や場所 時間などの関係を示す接続語として使われます 前置 詞は間違いやすく いくつかの異なる働きがあります ほとんどの前置詞には互換性が ありますが 重大な文法ミスにつながることがありますので注意しましょう ) Remember: To avoid mistakes, one has to become familiar with some of the most common incorrect uses of prepositions. ( 注意 : 間違いを避けるため よくある間違った前置詞の使い方を覚えておきましょう ) Examples: 1. Do not use additional prepositions when the meaning is clear without them.( 前置詞がなくても意味が明確な場合 余計な前置詞は使わないようにしましょう ) Incorrect: I will try it later on. Correct: I will try it later.( 正 : あとでやってみます ) 2. When expressing differences, use the word from instead of than if the next word is a noun or pronoun.( 差を表現する場合 前置詞の直後の語が名詞または代名詞なら than ではなく from を使いましょう ) Incorrect: My car is different than Maggie s. Correct: My car is different from Maggie s. ( 正 : 私の車はマギーのものとは異なります ) Page 3
3. Use the word between when two things are involved and use among for three or more things.(2 つの事物が関与する場合は between を 3 つ以上の事物が関与する場合は among を使いましょう ) Incorrect: It will be posted among the two paintings. Correct: It will be posted between the two paintings.( それは 2 枚の絵画の間に掲示されるでしょう ) 4. Avoid these common errors on idiomatic prepositions.( 次のような慣用表現で使われる前置詞を間違えないように注意しましょう ) Incorrect: Correct:( 正 ) apologize about apologize for(~について謝罪する ) taken cared of taken care of (~の面倒を見る) capable to capable of(~することができる ) interested about interested in(~に関心がある ) comply to comply with(~に従う ) Comprehension Check: Create a sentence that shows the difference between a mobile phone and a landline. Use the appropriate preposition. Page 4
Exercise 1: Incomplete Sentences (5-6 minutes) Choose the word or phrase that would best complete the following sentences. 1. Always speak confidence when answering business calls. a. in b. on c. of d. with 2. It is necessary to address each caller properly his or her title. a. at b. by c. in d. on 3. Business calls are different residential calls. a. into b. from c. than d. with 4. Whenever it is possible, answer business telephone calls 2-3 rings. a. among b. between c. beyond d. within 5. A receptionist must be following proper telephone etiquette. a. capable to b. capable of c. capable for d. capable with Page 5