SNS 1,a) 2 3 3 2012 3 30, 2012 10 10 SNS SNS Development of Firefighting Knowledge Succession Support SNS in Tokyo Fire Department Koutarou Ohno 1,a) Yuki Ogawa 2 Hirohiko Suwa 3 Toshizumi Ohta 3 Received: March 30, 2012, Accepted: October 10, 2012 Abstract: In the Tokyo Fire Department, problems of knowledge succession among firefighting professionals must be serious, because firefighters of baby boomers generation will retire within a few years. Many knowledge management systems are currently proposed, however, they seem not to work effectively in knowledge succession for firefighting professionals. In order to achieve succession of knowledge and experiences in the department, a knowledge succession support system is proposed. The support system is designed to integrate various materials in the department, and may contribute to share the knowledge and experiences among firefighting professionals, in that the system may work easy to access and exchange their knowledge and experience in the department by the SNS (social networking service). Keywords: firefighting experience, knowledge succession, SNS (social networking service) 1. 2010 [1] 1 1 Tokyo Fire Department, Chiyoda, Tokyo 100 8119, Japan 2 National Institute of Advanced Industrial Science and Technology, Tsukuba, Ibaraki 305 8568, Japan 3 The University of Electro-Communications, Chofu, Tokyo 182 8585, Japan a) as.da.silva27@gmail.com 2010 [2] c 2013 Information Processing Society of Japan 284
1 4 4 [3] 1 1 1 1 2 3 4 SNS 5 SNS 6 7 2. 2.1 18,000 2009 4 40.9 2017 37.4 30 11,000 [2] 6 81 1 2 2.2 1 c 2013 Information Processing Society of Japan 285
3 2.3 2 18 2001 9 1 5 5 6 2 3. 3.1 2009 2010 60 1 (1) 60 (2) c 2013 Information Processing Society of Japan 286
1 Fig. 1 Analysis method of the KOKORONODENSYO. 2 Fig. 2 Firefighting experience. (3) (4) 25 25 5 5 3 2 5 3.2 (1) 2 (2) 3.1 4. SNS SNS SNS SNS SNS SNS SNS [4] 2.3 SNS SNS 4.1 SNS 3 SNS 3 c 2013 Information Processing Society of Japan 287
1 10 Table 1 Top 10 extraction sentences by author and similarity. 3 SNS Fig. 3 Abstract of system. SNS 4.2 SNS 3 i. 3 Mecab ii. TFIDF iii. iv. 3 i iv 30 30 30 27 9 10 1 3 4.3 4 SNS c 2013 Information Processing Society of Japan 288
4 SNS Fig. 4 Top page of system. 5. SNS 5 Fig. 5 List page of firefighting experience. 6 Fig. 6 Detail page of firefighting experience. 5 6 5.1 23 3 11 5.1.1 1. 2. SNS 23 11 16 30 9 40 5 50 2 16 (1) (2) (4) 5 (1) (2) c 2013 Information Processing Society of Japan 289
7 Fig. 7 Result of questionnaires. (3) (4) SNS 5.1.2 (1) 7 8 7 SNS SNS 5.2 5.2.1 5.1 SNS 4.2 SNS 8 Fig. 8 Acquisition of experience. 23 12 24 1 19 20 8 30 7 40 4 19 1. 2. 3. (1) (2) 5 (3) (4) 2 5 SNS (1) (2) (3) SNS (4) SNS 5.2.2 8 4 c 2013 Information Processing Society of Japan 290
9 Fig. 9 Effectiveness of the system. SNS 9 SNS 9 9 SNS SNS SNS 6. 6.1 9 SNS SNS 9 SNS 6.2 SNS c 2013 Information Processing Society of Japan 291
SNS 24 web SNS SNS [5] facebook SNS SNS SNS 6.3 Ackerman Answer Garden [6] Answer Garden [7] LEAVES [8] 3 [9] SNS [10] 1 1 c 2013 Information Processing Society of Japan 292
SFA Sales Force Automation SNS Lotus Notes [11] Office [12] Salesforce.com Sales Cloud [13] [14] SFA SNS Q&A SNS Salesforce.com Chatter [15] 1 SNS 6.4 7. 3 3 SNS SNS SNS Q&A 645 2 [1] 2010 (2010). [2] 2010 (2010). [3] (1996). [4] CMC NTT (2010). [5] SNS c 2013 Information Processing Society of Japan 293
2010 5 (2010). [6] Ackerman, M.S.: Augmenting Organizational Memory: A Field Study of Answer Garden, ACM Trans. Information Systems, Vol.16, No.3, pp.203 224 (1998). [7] Vol.16, pp.1 15 (2004). [8] LEAVES Vol.52, No.1, pp.121 130 (2011). [9] 7 pp.219 232 (2009). [10] Vol.49, No.8, pp.439 448 (2006). [11] IBM IBM & IBM http://www-06.ibm.com/software/ jp/lotus/category/collaboration/index.html 2012-07-29 [12] Office 9 No.1 http://products.cybozu.co.jp/office/ 2012-07-29 [13] salesforce.com Sales Cloud salesforce.com http://www. salesforce.com/jp/crm/sales-force-automation/ 2012-07-29 [14] SFA http://products.cybozu.co.jp/dotsales/ 2012-07-29 [15] salesforce.com SNS Chatter salesforce.com http://www. salesforce.com/jp/chatter/ 2012-07-29 1998 2006 1970 1972 1977 SSI OR IEEE 2006 2012 2006 2008 2011 c 2013 Information Processing Society of Japan 294