5.1. 5.2. 5.3. 5.4. 5.5. 5.6. 5.7. 5.8. 5.9. 5.10. 5.11. 5.12. 76
5.1. 1. (1) 703 GDP 14 350 135 1100 17 (2) 77
(3) 78
(4) 29 79
2007 2007 2. (1) IT FAX 80
(2) (3) 81
(4) IT 3. (1) (2) 19 82
CSI 83
IT (3) 84
(4) IT IT PR winwin IT CSR 85
IT 86
5.2. 1. (1) (2) 18 167 169 196 10 18 82 219 50 99 87
1998(10) 2001(13) 2006(18) 2000(12) ( ) (3) 2007 EU KLEMS Database 2007 EU KLEMS Database 2007 2000 2004 1 47 2000 45% 2000 7% 2000 6% 1995 100 EU KLEMS Database2007 (4) 1 1995 100 2002 2004 88
2 2. (1) (2) 80 10 DVD 2002 10 IT 2 89
2002 20 100 5 DVD 80 500 6,400 10 95 1500 Vista 5,000 3 Windows 2000 100 500 1000 510 2001 100 500 5 2000 100 300 500 35 IT IT IT IT IT IT IT IT IT IT IT TFP 90
(3) IT IT IT 3 4 19 91
IT IT 5/23 NTT 5/27 ANA 3/18 PASMO Windows Update 8/16 SkypeIP 6/10 5/22 JR 5/12 toto 10/1 10/12 5/23 NTT 5/27 ANA 3/18 PASMO Windows Update 8/16 SkypeIP 6/10 5/22 JR 5/12 toto 10/1 10/12 ITpro (4) 92
3. (1) IT IT (2) 16 IPA SEC 93
: SEC SEC IT 19 12 20 IT IT IT IPA IT 94
IT IT IT 5 IT 6 IT IT IT IT 21 IT 7 IT IT 11 IT IT IT IT IT IT IT IT IT IT IT 5 45 90 IT 60 6 IT IT ITSS2002 ETSS 2005 UISS2006 7 http://www.ipa.go.jp/jinzai/sangaku/index.html 95
IT IT IT IT IT 19 150 IT 2010 1000 16 IT IT IT IT 20 IT 200 IT IT IT IT SaaS(Software as a Service) SaaS 8 IT IT IT SaaS IT IT SaaS SaaS SaaS SLA 8 Software as a Service 96
SaaS A B ASP/SaaS ASP/SaaS Internet IT IT IT IT IT IT IT IT IT OSS 9 10 OSS IT TRM: Technical Reference Model OSS TRM 19 9 97
(3) LLP (4) IT 11 11 98
IT IT IT 99
5.3. 1. (1) 100
(2) 73 5417 19 1.5 15 2,112 1.7 101
19 5.4 (3) (4) 20035 102
2. (1) (2) 61417 37 405 61417 37 405 20081) (3) 103
20081) 20081) (4) 3. (1) (2) 104
MBD ECU PMMA SUS 3/7 3/7 3/7 3/7 3/11 3/11 3/14 3/14 3/14 3/17 3/17 3/17 3/17 3/19 3/21 3/21 3/21 3/21 3/21 3/24 3/24 3/24 3/28 3/28 3/28 3/29 MBD ECU PMMA SUS 3/7 3/7 3/7 3/7 3/11 3/11 3/14 3/14 3/14 3/17 3/17 3/17 3/17 3/19 3/21 3/21 3/21 3/21 3/21 3/24 3/24 3/24 3/28 3/28 3/28 3/29 2007.10.8 105
8 DVD DVD DVD 2006 ARAMARK Innovation Center 120 20078 National Academy of Science Hillary for President Service Science Initiative NSF 62 NSF Service Enterprise Engineering: SEE underlying structure MBA MBA MBA 70 7 10 2008227 NSF, Service Enterprise Engineering. (3) (4) 106
MEM 20081) MEM 20081) 107
5.4. 1. (1) MS MS MS ISO9001 ISO14001 MS MS MS MS MS MS MS MS MS MS ISO9001 ISO14001 JAB JAB JAB JAB 108
MS (2) ISO9001 5 17 19 19 4.2 ISO14001 8 17 19 2 MS ISO9001 ISO14001 500 MS 1,000 MS ISO14001 ISO14001 ISO14001 ISO14001 MS 18 ISO9001 16.2 ISO14001 1.9 14 1,100 ISO9001 18 6,800 14 18 2 3 109
ISO9001 ISO14001 JAB ISO ISO9001 ISO14001 2001 259 16,665 86 4,609 2002 296 23,882 94 7,291 2003 329 31,457 106 10,028 2004 322 36,671 128 12,869 2005 305 41,411 146 16,170 2006 299 42,621 147 17,833 ( JAB ISO 1,000 ) ISO Survey2006 110
MS JISC JAB MS JAB 16 20 ISO9001 52 ISO14001 44 JAB ISO9001 500 20 500 32 9 JAB JAB MS 111
(3) MS MS MS (4) (4) MS MS MS MS MS MS IAFMS 18 MS MS MS MS MS MS MS MS MS 112
MS MS (2007 2 / ) 113
ISO9001 ISO14001 N=601 ISO9001 ISO14001 N= 491 MS (2007 2 / ) 114
2. (1) MS MS MS (2) MS (3) MS MS MS 115
(4) 3. (1) MS (2) MS WG WG (3) (3) MS 116
MS ISO14001 ISO14001 (4) 117
5.5. 1. (1) 118
(2) 2006 12 2002 10 75% 1960 119
130 2006 11 120
(3) ROAROE ROAROE 121
ROA() 122
ROE() (4) 2005 123
2. Engineering, P: Procurement, C: Construction ) (2) (3) EPC (1) EPC (E: 124
IT 3. (1) 8 (4) O&M IT 125
IT EPC IT (2) EPA ECAExport Credit Agency: PPPPublic Private Partnership PM 4 (3) () 2006 126
127 5 10 (4) IT
5.6. 1. (1) (2) 2006 8,600 2003 128
6,200 129
2007 3 68 2 2001 1,316 2006 1,435 130
2. (1) (2) 131
(3) (4) 132
2006 42.2 2000 1.7 3. (1) (2) (3) 133
(4) 134
5.7. 1. (1) 4911 500 135
(2) 15 18 80 1 946 2007 184.6 8.3% 78.7 16.7 67.6 946.1 584.5 58.9 33.8 20 20 2007 7.1 18 1.6 10 46 3,300 1 136
50% 137
19 4,000 19 27 (3) ROA ROE 138
ROA ROA ROE 10 ROE ROA ROE 14.6%ROA 3.0% ROE 139
200681 19944 1345 4 3 2005/4 2006/3 2007 ROE 2005 7 ROA 2007 (4) 140
2. (1) (2) (3) 4,000 3. (1) 141
(2) 142
EPA (3) 143
4,000 144
145
5.8. 1. (1) (2) 1.8 1,7 3,980 2005 1 3,858 2005 2 550 2005 3 9,550 2006 4 550 2005 5 1,000 867 2005 6 194 2005 7 2003 2005 M&A 1 2007 2 3 2007 4 2007 5 2007 6 2007 7 146
to 8 10 50 9 147
(3) 76.9% 69.5% Q 11 99.8% 77.5% ( ) / 10 100 5000 100 11 12 2007 2004 13 2008 148
1040 14 (4) 16 17 14 lnva=01lnl2lnk 3 4 5 6 0.4 0 1 lnva 0.4 40 15 16 17 Pionet 19 149
2. (1) 2008 11 22,720 7,178 220 12 18 16 19 150
22,720 7,178 2,126 1,263 3,789 1313 22 7,178 200 10 18 20 http://www-bm.mhlw.go.jp/topics/2007/09/tp0907-1.html 21 19 10 22 6 151
48~H18) 55~H18) 12 22,720 593 2.6 (a) (b) (c) 23 24 19 152
(d) (e) 5,000 153
PFIPrivate Finance Initiative 25 26 27 2006 2007 61,565 11 6,762 25 PFI :Private Finance Initiative= 11 26 15 27 18 28 (2007 154
(2) 700 60 PIO-NET 18 2806 29 Pionet 19 30 ZWEI IR 155
31 2008 32 2008 156
(3) 33 2008 ()1. 2. 100 34 2008 ( 2004 ( 14 )4 1 3 2007 3 31 157
QB 10 1000 1996 300 101,000 101,000 35 2008 ()1. 2. 100 158
3. (1) 20 ADR ADR NPO 2008 2009 20 1/7~2/29 20 7/1~8/31 20 8/1~10 21 1/1~3 159
CSI 21 CSI CSI CSI 19 160
(2) 20 300 19 2.3 0.7 0.20.5 ) 161
(3) 300 162
(4) 163
(5) 2010 1,000 PR 300 15 53 20 44 ( 20 1 ) 164
(6) 19 12 25 165
(7) 166 36 2007 11
5.9. 1. (1) (BPO) BPO BPO BPO BPO (2) BPO IT 2006 24.9 2010 45 (11.5%)2010 5,000 4,000 2,970 3,000 2,490 2,000 1,000 0 4,500 15.9% 341 11.5% 2007 2010 131 4.4% 2006 2007 2008 2009 2010 ITOBPO XMG 200710 ht tp://www.xmg-global.com/press_releases/pr071027.html 1500 1000 500 0 BPO 8.8% 567 524 485 447 413 184 168 153 138 125 305 284 229 246 264 13 8 9 10 12 254 279 303 334 370 200420052006200720082005200620072008 CRM BPO BPO BPO 2006 8,246 5.0% 2011 1 650 IT (ITO) BPO 2006 2011 28.1% 167
5.0% IDC Japan 200710 http://www.idcjapan.co.jp/press/current/20071029apr.html IT IT 20071 http://www.yano.co.jp/press/pdf/224.pdf BPO IT 168
The Global Outsourcing 100(IAOP) 2007 1 100 7 100 15 100 6 The Global Outsourcing 100 2006 2007 IAOP http://www.outsourcingprofessional.org/content/23/152/1197/ IAOP The International Association of Outsourcing Professionals ITOBPO The 2007 Global Outsourcing 100 1 IBM Size&Growth 2 Capgemini Customer Testimonials 3 Hewlett-Packard Executive Leadership 4 Sodexho Alliance No.of Locations/Centers 5 Accenture Balanced Performance 6 Wipro Technologies Balanced Performance 7 Infosys Customer Testimonials 8 Genpact Executive Leadership 9 Tech Mahindra Employee Management 10 Cambridge Executive Leadership 11 Mastek Methodology/Innovation 12 CGI Group No.of Locations/Centers 13 Xchanging Size&Growth 14 EDS Methodology/Innovation 15 HCL Technologies Methodology/Innovation 16 ARAMARK No.of Locations/Centers 17 ACS No.of Locations/Centers 18 Teletech Balanced Performance 19 Colliers International Global Presence 20 Cognizant Size&Growth 21 Unisys Balanced Performance 22 EMCOR No.of Locations/Centers 23 ClientLogic No.of Locations/Centers 24 LASON Balanced Performance 25 Neusoft Employee Management IAOP http://www.outsourcingprofessional.org/content/23/152/1197/ 169
(3) 46% BPO 54% 60% 20%BPO 202 1,729 6,916 BPO BPO (30%) 170
(23%) 202 1,729 6,916 23 40% BPO 47% 171
BPO (32%) (5%) (51%) (11%) IT (8%) 172
BPO BPO (33%) ( 21%) (11%) (10%) BPO BPO 90% BPO 20% BPO 23.0% 14.2% 37.4% 49.3% BPO 173
BPO BPO 54.9% IT 44.0% 39.6% 35.2% BPO 39.2% BPO BPO BPO 174
BPO BPO 175
BPO BPO 10% BPO BPO BPO BPO BPO 176
2. (1) 20 2 BPO( ) 20 5 (2) (BPO) BPO BPO BPO BPO BPO (3) BPO BPO BPO BPO BPO BPO BPO 177
(4) BPO BPO BPO BPO BPO BPO BPO BPO 3. (1) BPO BPO BPO (2) 2. (2) BPO BPO BPO BPO BPO SLA 178
(3) (4) BPO BPO 179
5.10. 1. 19 7 (1) 180
(2) 13 6,900 15 16 17 18 8,200 10% 17 18 4 100 1,985 1,516 25 14,800 761 429 (3) 181
(4) 2. (1) (2) 182
(3) 183
(4) = 3. (1) (2) 184
(3) (4) 185
= 186
5.11. 1. (1) 15.6 2006 11.6% 50 (2) 2007 187
188
1999 55.3 2004 51.7 3 7 (3) 2001 16.3% 2006 15.3% 1 2002 42.3 2006 38.7 189
EU KLEMS Database, March 2007 (4) 1995 2005 871 356 356 486 190
2. (1) 191
(2) (3) 60 192
IT IT 3. (1) 193
IT (2) 20 194
() IT () 195
5.12. 1. (1) 396 20 542 20 1545 19 1990 1990 1990 IT ROA 196
1985 1990 1995 2000 2005 S&P (2) 1 1990 1 197
2 M&A 10 THOMSON FINANCIALThe Economist Intelligence UnIT Country Finance 2007 3 2 3 198
(%) 10 4.8% 10.0% HP 199
(3) 100% 95.7% ROA (4) 2. (1) (2) 200
World Federation Exchange 25 247 343 451 25 247 343 451 2006 IMD IMD World Competitiveness Yearbook 2007 39 28 14 3 2 1 39 28 14 3 2 1 (3) ABL ; Asset Based Lending 1 AMERICAN FINANCE ASSOCIATION Journal of Finance 2006 420.0 0.2 19.87 0.05 2113.6 417.5 420.0 0.2 19.87 0.05 2113.6 417.5 10 ABL 2005 1518 CFA Commercial Finance Association) 201
(4) (%) MUFG J.P. UBS CSFB HSBC BNP 0 10 20 30 40 50 60 70 80 90 S&P 3. (1) 202
) 12 EPA (2 19 AIM EPA 203
(3) M&A (4) 204
CO 205
206