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1 業務を改革する 真のソーシャル プラットフォーム ~ Chatter & Communities ~ 株式会社セールスフォース ドットコムリード ソリューション エンジニア大川宗之

2 Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forwardlooking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3 業務プロセスからの分断が社内SNSの定着化を阻む 業務プロセス 社内SNS

4 Salesforce.com でつながりを仕組み化 パートナー お客様 ナレッジ 業務プロセス 社員 Social Mobile Cloud

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6 No. 1 エンタープライズソーシャルネットワーク 22 万お客様が運用している Chatter ネットワークの数

7 業務システムと社員との間をつなげる X 商事 案件レコード XX XX XX

8 業務システムがつぶやく 受注予定日が12月28日に変更 ぎりぎりだけど大丈夫 X商事案件レコード XX XX XX なんとか 競合情報を送りますよ 提案書が登録 ちょっと価格はこれじゃだめ 見積もりしなおします 状況が受注に変更 おめでとう

9 業務システムにソーシャルが紐づく X 商事 案件レコード 業務データ XX XX XX ファイル

10 業務システム統合

11 フィード ファースト

12 モバイル ファースト

13 Chatter 活用につながる 3 つの機能 業務システム統合 フィードファースト モバイル ファースト

14 お客様インタビュー コネクシオ株式会社 法人営業第一部門法人ビジネス企画部部長代行今井周作様

15 社外へつながるための Salesforce Communities A platform for revolutionizing how everyone connects securely in real-time Branding Data Sharing Model Multi- Community

16 株式会社ネクスト様事例 とにかくスピーディになにかを始めたいという企業にとって Salesforce は最適なシステムだと思いますね HOME S 事業本部共通プラットフォームグループ長倉林寛至氏 コミュニティ機能を活用し 業界初の B to B コミュニティサービスを実現 顧客 物件に関する情報やノウハウを共有 2 週間でサービス立ち上げ 業界内に大きな反響 自社株価に好影響

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18 ユニリーバ様事例ビデオ

19 ワン プラットフォームで実現するスピードと品質 Any Social Network Sales Cloud Service Cloud Marketing Cloud AppExchange Custom Apps Back End Systems Any Device Mobile Services Salesforce Communities Chatter Force.com Heroku Cloud Database Multi-Tenant Cloud Infrastructure ERP Finance Any App AppExchange Apps Public or Private Apps

20 カスタマー サクセス マネージャー お客様の成功のために 活性化支援 サービス 多くの事例 とノウハウ 可視化 システム

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