Rising to the Challenges
Rising to the Challenges
We Fly 1st 1
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14,896 14,878 13,925 12,283 13,576 921 6.2 843 5.7 678 5.0 326 641 4.3 233 2,519 3,577 2,099 2,116 75 0.5 (542) 2.2 (42) (573) 1.7 886 1,167 1,457 1,128 1,138 1,184 2007 2008 2009 2010 2011 2007 2008 2009 2010 2011 2007 2008 2009 2010 2011 2007 2008 2009 2010 2011 $ $ $ 6
15.1 3,982 4,529 4,735 5,202 46,471 45,557 42,753 39,894 40,574 457 462 475 557 458 453 422 24.9 25.4 3,218 25.5 27.0 277 332 354 8.8 6.0 5.3 0.6 4.7 3.7 18.3 4,552 4,827 4,432 4,666 5,168 2007 2008 2009 2010 2011 2007 2008 2009 2010 2011 2007 2008 2009 2010 2011 2007 2008 2009 2010 2011 7
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Ryanair Southwest Airlines easyjet Japan Airlines United Airlines / Continental Airlines Air France/ KLM Korean Air Delta Airlines / Northwest Airlines Lufthansa AirAsia American Airlines British Airways/ Iberia Singapore Airlines Cathay Pacific Airways Jetstar Airways Qantas Airways (Incl. Jetstar Airways) 15
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We Fly 1st 18
Innovative Aircraft Leading Performance Evolving Strategies 19
We Fly 1st Innovative Aircraft +52% 20
Focus on 21
We Fly 1st Leading Performance 20% 22
Focus on 23
We Fly 1st Evolving Strategies 24
Focus on 25
Moving Ahead 26
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80.2 2011 2010 2009 2008 2007 12,182 10,886 12,295 13,016 12,487 Page 32 43.0 2011 2010 2009 2008 2007 6,526 6,309 6,993 7,395 7,260 Page 35 18.5 2011 2010 2009 2008 2007 2,141 2,806 2,910 3,115 2,784 Page 39 8.2 2011 2010 2009 2008 2007 943 1,097 1,143 1,051 1,250 Page 40 10.5 2011 2010 2009 2008 2007 1,491 1,293 1,362 1,390 1,599 28
Page 31 Page 41 2011 1,593 10.5 2010 1,669 2009 1,887 2008 2,153 2007 2,080 Page 41 2011 1,389 9.3 2010 2009 1,374 1,482 2008 1,989 2007 1,968 29
% % 30
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7,260 7,395 6,993 6,309 6,526 65.0 63.7 63.5 62.0 63.4 624 406 627 399 592 375 571 353 567 359 2007 2008 2009 2010 2011 2007 2008 2009 2010 2011 32
% % 33
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% % 2,784 3,115 2,910 2,141 2,806 75.7 75.3 266 201 283 213 69.4 279 193 75.7 267 202 75.3 297 224 2007 2008 2009 2010 2011 2007 2008 2009 2010 2011 35
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% 37
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1,051 1,143 1,097 943 1,250 2007 2008 2009 2010 2011 2007 2008 2009 2010 735 106 795 104 829 56 881 53 1,011 53 2011 39
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Building Trust 42
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ANA 45
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Responsive Corporate Citizen 52
Business Continuity 53
Business Continuity 54
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ES CS 56
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100 62
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20 72 All Nippon Airways Co., Ltd.
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1 2 3 4 5 6 7 8 9 10 Delta Air Lines Southwest Airlines American Airlines China Southern Airlines Ryanair Lufthansa United Airlines US Airways China Eastern Airlines Air France 111,159 106,228 86,129 76,078 71,229 56,693 54,015 51,814 50,336 47,029 11 12 13 14 15 16 17 18 19 20 Air China Limited Continental Airlines All Nippon Airways Easyjet Qantas Airways Japan Airlines TAM Linhas Aéreas Gol Airlines Emirates British Airways 46,008 43,603 43,585 42,401 42,381 36,959 33,000 31,478 30,848 30,485 IATA World Air Transport Statistics, 2010 100,000 80 82,199 63.7 75,000 60 50,000 40 25,000 20 0 0 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 13,707 20,000 80 74.5 15,000 13,707 60 10,000 40 5,000 20 0 0 2,500 1,875 1,250 625 0 76 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 1984 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2004 2005 2006 2007 2008 2009 2010 13,707 2011 13,707 2005 2006 2,283 2007 2008 2009 2010 1,323 961
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$ $ 85
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South America Saipan Guam Africa Europe Hawaii Asia Middle East 96
Europe North America North America 97
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