Similar documents
ITSM.PDF

rzat10pdf.ps



クリティカル・サービス

HP シンクライアント製品事例集

Information Security Management System ISO/IEC 27001:2005 ISMS A Copyright JIPDEC ISMS,

HP Business Desktopシリーズ


今から間にあう仮想化入門とXenについて

Systemwalker IT Service Management Systemwalker IT Service Management V11.0L10 IT Service Management - Centric Manager Windows

本組/魚田勝臣、他

HP シンクライアント製品事例集

HP Officejet Pro Xシリーズ

経済産業省の情報政策について

untitled

HP High Performance Computing(HPC)

HP BLADE WORKSTATION ソリューション

統合運用管理ソフトウェア FUJITSU Software Systemwalker 総合カタログ

HP Compaq Business Desktop dc7700シリーズ

_‚Ofl¼

HP ビジネスノートブックPC シリーズ

JIS Z 9001:1998JIS Z 9002:1998 ISO/IEC 17025ISO/IEC Guide 25

日本HP 人・社会・環境レポート

MSSGuideline ver. 1.0

大学等における社会人の受け入れ状況調査

IT コーディネータ協会と SLA ~SLA サンプルと記述のポイント ~ 特定非営利活動法人 IT コーディネータ協会 2013 年 11 月 27 日 SLA-ITSM コンサルティング 古川博康 IT コーディネータは IT 経営を実現するプロフェッショナルです

HP Compaq Business Desktop dx7300シリーズ

untitled



HITACHI Open Middleware World


Microsoft Word - 教材ガイド一覧ビデオ.doc

橡セキュリティポリシー雛形策定に関する調査報告書


‚æ01Łª“û†œ070203/1‘Í

untitled

NTT COMWARE CORPORATION CSR REPORT 2018

インターネット利用ソリューション

No.1HP 12No.1HP HP PremiumADFDVD/CDFAX HP Premium Fax All-in-One C309a HP C8180 All-in-One HP C6380 All-in-One P8 P10 P11 32/ 33/ 31/ 1 L


2


271124【議運】レジュメ


untitled


Taro12-第4回意見募集結果(改訂


14号A4indd


平成16年度外務省事後評価実施計画策定について




Copyright 2006 KDDI Corporation. All Rights Reserved page1

InfoPrint 1316J / 1336J / 1356J 使用説明書<取り扱い編>(表紙、目次、安全に正しくお使いいただくために)

untitled

untitled

tomo_sp1

untitled

untitled

2. (297) 91 (365) (366) (371) (673) (938) (64) 85 (91) (631) (561) (302) (616) 63 (906) 68 (338) (714) (747) (169) (718) 62 (1,063) 67 (714) (169) (90

2. (1,009) 45 (368) (226) (133) (54) (260) 25 (446) 30 (774) (156) (805) (244) (652) 22 (128) (652) (157) (597) (805) (446) 30 (774) 35 (238) (581) (1


untitled

修士論文 doc

ESA_UI_1110.PDF

HP COMPAQ BUSINESS DESKTOP DC7800シリーズ

ビジネスが止まらないファイルサーバー HP StoreEasy

CS1987_ReducingITCosts_WP_0212_JPN.indd



B B B B B B


net-h12_12.doc

(資料2)第7回資料その1(ヒアリング概要)



<4D F736F F D DEC8BC A95BD90AC E A982BA81698AB A B B4790DF90AB8EBE8AB FC89408A4F816A82CC93AE8CFC82C98AD682B782E9838C837C815B D

, , ,210 9, ,

PDFŠp…f†[…^



2007.3„”76“ƒ


201_P1_P24(2)


sayo pdf

月信11-12pdf用.indd

広報ちくしの_ indd


katagami No.65

P01-14.indd

レッツ中央205号.indd

えふ・サポート-113号-162.indd

untitled

2


Transcription:

ITIL V3 ITIL... 2 ITIL... 2... 2... 3 ITIL... 3 ITIL V3... 4 ITIL HP... 4 ITIL V3... 5... 6 HPITIL V3... 7

ITIL ITIL IT Infrastructure LibraryIT ITSM CIO ITIL OGCOffice of Government Commerce ITIL IT 2008ITIL ITSM ITIL ITIL ITIL? ITSM ITSM ITIL IT1990ITIL V2 ITIL V3IT IT ITIL ITIL V2? ITIL ITIL ITIL V2ITIL V3 ITSM ITSM ITIL V3 ITIL V33 ITSM 5 IT 6IT ITIL V3 Web ITIL V3 ITIL ITIL V3 2

ITIL V3Basel IIBIS ITIT IT ITIL V3 ITSM ITIL V3 ITIL V2 IT ITIL ITIL V1V2 ITIL IT 5 ITIL ITIT IT ITITSMITIL V3 ITIL V2 ITIL V3 ITIL V35 IT IT ITIL ITIL V3 ITIL ITIL ITIL ITIL ITIL V3 V2V3 Quick Wins ITIL ITIL V3 V3ITIL V3 3

ITIL V3 ITIL ITIL V2 V3 ITIL V2ITIL V3 V2V3 ITIL ITIL ITIL ITIL V3ISO/IEC 20000ITIL ISO/IEC 20000ISO/IEC 20000 1 ITIL ISO/IEC 20000 ITIL IT ITIL IT 1 ISO/IEC 20000 ITIL ISO/IEC 20000 ITIL ISO/IEC 20000ITIL ITIL ISO/IEC 20000 ITIL IT ITIL HP HPITIL IT ITIL V3 itsmfitil ITIL ITIL V3 HPITIL ITIL V3 51 ITIL V3 HPITIL ITIL V3 HP David CannonDavid WheeldonService Operation AshleyHannaStuart RanceITIL V3 Glossary of Terms,Definitions and AcronymsITIL V3 Jeroen BronkhorstThe integrated ITIL process modelsitil ITIL 3ITIL David WheeldonITIL 1 Wheeldon20IT WheeldonITIL V1 1980ITIL V2 1 ITIL ITIL Government IT Infrastructure ISO/IEC 20000ITIL COBIT Management MethodologyGITIMMWheeldon V3David Cannon1993ITIL ITIL CannonitSMF International IT 1itSMF HPITSM David Wheeldon Cannon 4 Ashley HannaStuart RanceITIL ITIL V3

HannaTandem Computers Incorporated 300100 ITIL IT ITIL IT Rance Hanna HannaRanceHanna HannaHPITSM PC Stuart RanceITIL 2 1990Digital Equipment Stuart Corporation ITIL RanceITIL 1 HP Hanna HannaRanceBronkhorst IT Bronkhorst5 Rance 527 Bronkhorst Jeroen Bronkhorst1990 51 ITIL 1990HP ITIL FoundationService Manager2 5ITSM HPITSM ITIL ITSMHP ITSM ITIL V3 Bronkhorst ITIL ITIL V31 ITIL V3 1 CannonWheeldonCannon ITIL V3 ITIL V3Hanna RanceITIL V2 ISO/IEC 20000 ITIL V3 ITIL V3 500120140 WheeldonCannon 2ITIL V2 Wheeldon 5

IT Cannon Wheeldon Wheeldon IT CannonIT ITIL V3 ITIL V4 Cannon HP51ITIL V3 ITIL HannaITIL ITIL ITIL Hanna Rance 2 5ITIL Rance BronkhorstIT ITIL IT IT Bronkhorst WheeldonITIL ITIL V2 ITIL V4ITIL V5IT V3 V3IT HP ITHP ITIL V3 ITIL V3 Service Strategy Service Design Service Transition Service OperationDavid CannonDavid WheeldonHP Continual Service Improvement Glossary of Terms, Definitions and AcronymsITIL V3 Ashley HannaStuart RanceHP Integrated ITIL Process ModelITIL Jeroen BronkhorstHP High--level Introduction What's New 6

HPITIL V3 Jeroen Bronkhorst 1997HP5 ITSMHP ITSM HP &C&IITSM ITSM ITSM HP HP ITSMITIL V3 ITIL V3 HPHP ITSMITIL ISO/IEC 20000 COBIT CMMIITITITIT 20000 ITIL V3 itsmfitsmf itsmf International Stuart Rance HP HP CISSP MoC Certified Information Systems Security Professional ITIL V3 ITSM4 itsmfiso/iec 20000 HPITIL itsmf itsmf ITSM ITNOREAIT HP David Cannon 15ITSM HPITSM IT itsmf IT itsmfitsmf International itsmf IT ITIL ISO/IEC 20000ITIL ISEB David Wheeldon ITIL /20 10ITSM IT ITIL Microsoft Operations FrameworkMOF ITIL V3 ITIL itsmf itsmf InternationalISEB Ashley Hanna 25 HPITSM IT 40IT HPITSM 26IT1993 Customer-One ITHPITSM 30 EMEAHPIT ITSMITIL V2itSMF MOFitSMFISO/IEC 20000 itsmfiso/iec 7

HP 0120-1301909:0012:0013:0017:005/1 0120-802357FAX24 dl1.cec@hp.come-mail HP http://www.hp.com/jp/education 20101 Copyright 2010 Hewlett-Packard Development Company,L.P. 102-0076 7 WTC10231-01