量販店向けPOSシステムサービス:TeamCloud/M
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1 POS TeamCloud/M POS System Service for Mass Merchandisers: TeamCloud/M 近藤卓雅 河添直樹 森誠司 山本一樹 米山淳一 あらまし ICT POS Point Of Sale POSPOS TeamCloud/M Abstract Fujitsu Frontech s Retail Outsourcing Services promotes life cycle management of customers operations in the retail industry by making use of information and communications technology (ICT), and provides outsourcing services as a business partner who shares the standard of value with customers. We work closely with the department engaged in the development and manufacturing of point-of-sale (POS) terminals and other products and provide complete support based on our abundant experience and past results to offer safety and security to customers. To meet various user needs according to the different types of business of the retail industry, we provide life cycle management services that support the life cycle of customers store systems including introduction, operation and maintenance. In addition, our specialized engineering staff familiar with strore system preparation/installation and operation of store systems work on resolving customers problems with inexpensive, efficient and high-quality services. This paper introduces the business of the Retail Outsourcing Services and presents the industry s first cloud POS service called TeamCloud/M, a POS system service for mass merchandisers and supermarkets that we started offering in February This service takes charge of all operations from store system preparation/installation to operation monitoring, system operation and maintenance. 418 FUJITSU. 64, 4, p , 2013
2 まえがき FTEC POS Point Of Sale FTECPOS TeamCloud/M 流通サービスの概要 LCM Life Cycle Management LCM 1 POS 2 POS POS 4 FTEC 5 6 POS OS OS 7 TeamCloud/M POS POS POS 主な流通サービス 導入展開サービス 図 -1 POS FUJITSU. 64, 4 07,
3 テ ー 店 / ス ー / -1 主なサービス内容 1 POS 2 3 / 4 / 5 サービスの特長 POS ヘルプデスクサービス コールセンターの概要 2800 m 2 UPS Uninterruptible Power Supply / 3 図 -2 ヘルプデスクの特長 1CE SE 2 POS 3 DB PBX CTI Computer Telephony Integration 420 FUJITSU. 64, 4 07, 2013
4 ス サービス 店 ー ー QA システム QA ー サービス ー ー CTI 店 システム ス QA/ ー /JOB/ ー ー / DB サー シ DB / ー ー ー SE/CE/ サ ー / SE CE 品質活動への取組み:HDI 国際認定の取得 FTEC ISO9000 ISO20000 ISO27000 HDI Help Desk Institute 保守サービス 2009 POS LCM FTEC CE CE POS-OSC POS One-stop Solution Center CE 図 -3 TeamCloud/M TeamCloud/M POS FUJITSU. 64, 4 07,
5 テ 店 ス ス け POS-OSC ー CE -3 店 システム サービス 店 システム ー ー ー サー サービス BO PC サー ー 店 POS サービス サ ー ー SSC ス BO POS PC 店 /POS サービス -4 TeamCloud/M 図 -4 POS 300 TeamCloud/M 300 FTEC POSTeamPoS PKG TeamStore/M POS 422 FUJITSU. 64, 4 07, 2013
6 FTEC POS TeamCloud/Mの特長 TeamCloud/M 図 -5 LCM 1 SDM TeamCloud/MSE SOM POS POS FTEC 図 -6 TeamCloud/Mのメリット TeamCloud/M POS POS ー店 店 システム FENICS ー サー ー サービス ーサー サー ース テ サービス ー SDM / / システム ーテ システム ーシ ー SOM システム/ サービス サービス ス サービス サービス サービス -5 TeamCloud/M FUJITSU. 64, 4 07,
7 A B C 店 ーム VM 向け 向けシステム OS TeamCloud/M OS ー 向け 向けシステム OS PRIMERGY ー サー ー サー ー / ETERNUS -6 FTEC BCP Business Continuity Plan 8FTEC TeamCloud/M お客様の声 TeamCloud/M O O BCPPOS TeamCloud/M POS TeamCloud/M 2011 POS 今後の取組み TeamCloud/M 424 FUJITSU. 64, 4 07, 2013
8 1 2 3 むすび FTEC TeamCloud/M TeamCloud/M 著者紹介 近藤卓雅 ( こんどうたかまさ ) 山本一樹 ( やまもとかずき ) POS 河添直樹 ( かわぞえなおき ) TeamCloud/M 米山淳一 ( よねやまじゅんいち ) POS 森誠司 ( もりせいじ ) TeamCloud/M FUJITSU. 64, 4 07,
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