BT " "( ) 2010
BT BT 170 BT ( ) 2010 2009 a ( ) b c 20,911m 21,431m 2% EBITDA ( ) b c d 5,639m 5,238m 8% r( ) b c 1,735m 1,454m 19% ( ) b c 17.3p 14.1p 23% 6.9p 6.5p 6% BT BT BT BT BT 4 BT BT BT Group c 1,933m 737m 1,196m c 9,283m 10,361m 1,078m BT Global Services BT Retail BT Wholesale Openreach BT 2010 3 BT Global Services 41% BT Retail 38% BT Wholesale 15% Openreach 6% BT EBITDA 2010 3 BT Global Services 8% BT Retail 33% BT Wholesale 23% Openreach 36% BT Innovate & Design BT BT 1800 BT Operate 2009 4 1 2010 3 31 1 BT a IFRS2 Form 20-F b 2009 BT Global Services c EBITDA 1 IFRS GAAP GAAP IFRS Form 20-F d EBITDA: www.bt.com/betterworld 1 BT (CEO) 2 2010 3 6 9 BT ' ' 12 BT 14 15 BT 16 2009
BT (CEO) BT BT (Sir Michael Rake) (Ian Livingston) CEO sustainable BT BT BT BT BT BT 2020 1997 80% BT 1997 BT 2020 80% BT BT " " getting things right first time " " BT BT Vision box 5,000 Work Inspiration 3,000 BT " " 28,000 BT Business in the Community Corporate Responsibility Index BT "Platinum Plus" BT Dow Jones Sustainability Index "Gold Status" "Business as Usual" BT 2011 (Sir Michael Rake) 2010 5 12 (Ian Livingston) CEO BT 2010 1
2010 BT BT IT IT BT IT CO 2 2020 15% BT 1997 51% BT ' ' BT BT Flexible working " " 3 BT BT BT 12-13 BT (CR) BT 4 BT BT BT BT 2 BT 2010
BT " " BT BT 2009 6 Digital Britain Report IT FCC National Broadband PlanEU EU 2020 3 100 10 3 E 70% 12 11% 940 13% 560 100 IT BT BT IT www.helppass.co.uk BT 15 2012 40% 2010 400 2015 3 2 BT 150 2010 40% 99% BT Wi-Fi 150 BT 2012 2 BT 2010 3
BT BT " " IT BT IT BT " " Digital Economy Act ( ) BT BT BT IWF BT BT Family Protection BT BT BT PCSecurity BT Child Safety On-line 2008 UK Council for Child Internet Safety UK Council for Child Internet Safety www.dcsf.gov.uk/ukccis OECD BT 2 10 The Network Developments in Support of Innovation and User Needs Report www.oecd.org NHS BT BT Customer Service Direct CSD IT CSD 220 the Economic Case for Digital Inclusion, 2009 10 4 BT 2010
BT Digital Inclusion Champion Race Online 2012 400 BT 2012 10 BT Internet Rangers One Economy( ) Citizens Online EverybodyOnline : EverybodyOnline Age UK Katha : Katha IT BT 2001 Katha 16,000 IT 54% BT IT BT Home Hub ( ) 2010 Vision TV IPTV " " BT MTRs Mobile termination rates Ofcom MTR BT BT PlusNet BT Leadership Panel " " BT " " " " " " BT IT 7 3 " " " " 2 3 GPS - BT BT 2010 5
IT - IT GeSI SMART 2020 ICT 2% ICT 3% CO 2 BT BT Global Services BT Sustainability Practice BT BT 40% CO 2 BT (BT ) 1.2 CO 2 Field Force Automation ( ) CO 2 20% BT Leadership Panel BT CO 2 (C0 2 e) 2000 1800 0.17 1600 1400 1200 1000 0.08 0.09 800 0.08 600 400 1,627 888 860 801 200 00 1997 2008 2009 2010 CO 2 EBITDA 0.20 0.18 0.16 0.14 0.12 0.10 0.08 0.06 0.04 0.02 0.00 - kg/ 2009 2007 IPCC BT IT BT BT 10 " " 6 BT 2010
BT BT BT BT Home Hub ( ) BT Vision ( 12% ) BT (9 ) 12% BT Vision BT BT 2020 1997 80% ( ) (IPCC) 1997 54% 2016 25% 5 2010 2 BT www.bt.com/betterworld 15 20% 300 BT 2012 20% 7,000 BT BT Carbon Clubs CO 2 Beachcroft LL Beachcroft 25% 50% Christy Farrer 3 BT BT 2010 IPCC CO 2 CO 2 IT BT ' ' BT 2010 7
BT 1992 BT BT 10 2010 12 CO 2 www.bt.com/betterworld CEO 2008 The Climate Group Global e-sustainability Initiative SMART 2020: ICT 2020 15% ICT 10% ICT 2 ICT ICT ICT 10 LED BT 8 BT 2010
BT ' ' BT BT BT IT BT BT BT BT 20,000 BT BT 5,000 BT BT BT BT 3 BT Leadership Panel 15 Tomorrow's Company CEO 3 BT BT IT BT BT BT BT BT Tomorrow s Global Talent URL www.forceforgood.com BT 2010 9
BT ' ' BT (The Way We Work) BT Right First Time BT BT 5,000 BT 713 2011 200 BT Business in the Community (BITC) "Work Inspiration" 3,000 BT 5,000 BT 9,600 BT BT BT 22 16 6 40 2 4 2 BT 1 BT BT Leadership Panel BT BT 10 BT 2010
BT ' ' 10 BT 3 5 4 10 BT BT 3 2010 BT 28,000 940 BT UK Online BT London 2010 Volunteering Week BT 2012 BT BT BT BT Director of People and Policy BT BT BT Business in Community on Work Inspiration 940 28,000 BT 2010 11
BT BT BT BT URL www.bt.com/betterworld BT 3 5 4 10 BT BT The Way We Work 10 BT BT BT Ethics Steering Committee 2 KPI BT 2010 BT 10.5% 2008 9% 2009 17% BT Web 3 1 2010 " " BT BT 1984 BT Web FISE100 "See it Right" BT 2009 40,000 12 36 3 BT 2008 12 8 90 17 3 5 2,500 2013 5 8,300 % 100,000 (LTI) 0.209 0.160 0.157 LTI (SAR: sickness absence rate) 2.46% 2.17% 1.9% SAR BT 2,640 1% 2010 2 2 9.5% BT BT Children in Need Disaster Emergency Committee (DEC) Sports Relief 1 5,000 edonate DEC 370,000 2,100 BT 350 250 100 12 BT 2010
BT Connected Earth Web (www.connected-earth.com) 2010 77,000 BT Archives 1830 BT 2010 180 BT BT 32 BT 270 261 BT 1997 54% CO 2 7% 1997 59% 2011 3 CO 2 75,000 BT CO 2 41,800 CO 2 BT 15% CO 2 12% ( ) 3,300 CO 2 6,700 BT ISO14001 BT Spain EMAS 2012 2012 BT 2012 2012 BT 2012 BT 2012 94 2012 6 1 BT (7 ) BT 1,000 BT Legacy Center BT BT Paralympic World Cup 4 2 The Lord s Taverners (sensory room) 12 BT 2009 15% 44% 2010 8,444 km (76,000 ) BT 2010 13
BT BT Group Committee for Responsible and Sustainable Business Leadership Panel BT Leadership Panel 5 6 10 15 (9 11 ) BT (16 17 ) CR CR BT 2 1 Leadership Panel BT CR BT BT BT BT CR URL www.bt.com/betterworld 14 BT 2010
BT Leadership Panel 4 Leadership Panel BT Leadership Panel 5 6 10 BT BT R&D BT BT 8 Dow Jones Sustainability Index 5 ( BT " " ) Leadership Panel BT KPI ( ) (16 17 ) BT BT BT KPI 1 BT BT BT BT BT ICT CO 2 ICT BT BT Leadership Panel Forum for the Future Tomorrow s Company Utopies Norwegian School of Management HSBC Climate Change Centre of Excellence LRQA Lloyd s Register Quality Assurance Limited (LRQA) AA1000 Assurance Standard (2008) LRQA LRQA BT AA1000 Accountability Principles of Inclusivity, Materiality and Responsiveness GRI G3 A+ BT BT 2010 15
2009 Connected Reporting Framework BT BT Form 20-F CR BT 2010 2010 2009 2008 BT (RFT) (12 ) 10.5% 2009 RFT 17% 2008 RFT 9% 2007 RFT BT (5 ) 2009 3.58 3.61 3.60 BT BT 5 4 10 Schneider-Ross (2008 ) BT 5 4 10 BT 5 4 10 BT 5 4 10 H&S: 12 100,000 0.157 0.209 0.160 0.188 H&S: 12 ( ) ( ) 1.9% 2.46% 2.17% 2.43% BT BT BT 3 80% : " 86% 85% 78% BT " BT 3 100% 180 ( 100%) 78 ( 100%) 90% 96% 91% 79% 234 ( 100%) 1% 1.05% 1.01% 1.02% CO2 (CO2e) 3 BT 2020 12 BT CO2 C02e 801,000 1997 80% 51% ( 2008 ) 54% CO2e 860,000 47% 46% CO2e 888,000 45% 54% BT BT (5 ) BT 2009 8% 15% 2009 4.10 ( ) 17% 2008 ( ) 22% 77% 83% 2007 ( ) (BT ) 1 2 BT ( ) 3 BT 16 BT 2010
2009 2009 2011 3 31 2011 2010 2009 2008 Right First Time ( ) BT 2011 20,911m 21,431m 20,704m ( ) 309 287 274 2010 BT 5 4 10 5 5,004m 5,616m 5,358m ( ) 97,798 107,021 111,858 0.180 5.6m 7m 2009 ( ) 2.21% BT 95.4m 85.2m 89.8m 80% : " BT " BT 3 100% 1 12.0bn 13.0bn 12.8bn 2 86% 83% 66% 90% ( ) 1% 26.4m 25m 22.3m 2020 12 BT CO2 1997 80% ( 2008 ) ( + + + + ) 285m 247m 4 194m BT 2010 10% 6.65m 0.96m 7.42m 1.15m 6.7m 0.89m (6.0m) (7.90m) (7.27m) / ( ) 1.61m 0.67m 0.32m 2010 5 ( ) 2.1bn 1.5bn 5 2.6bn 5 4 2009 5 BT 2010 17
BT yourviews@bt.com BT Group plc : 81 Newgate Street, London EC1A 7AJ (No. 4190816) : BT : Leycol Printers Ltd 50% 50% Revive Offset 50:50 100% ECF (Elemental Chlorine Free) FSC (Forest Stewardship Council : FSC) www.bt.com PHME 59916 Cert no. TT-COC-002251